k2blader wrote: »

Has anyone found news articles about the internet outage?

one news article:
https://product-reviews.net/down/level3-internet-outage-status/
the companies own outage map:
maps.level3.com/default/#.VeAm-jZRGCq
the companies own twitter feed:
https://twitter.com/Level3

Listatta wrote: »

k2blader wrote: »

Has anyone found news articles about the internet outage?

one news article:
https://product-reviews.net/down/level3-internet-outage-status/
the companies own outage map:
maps.level3.com/default/#.VeAm-jZRGCq
the companies own twitter feed:
https://twitter.com/Level3

Thanks! :-)

Listatta wrote: »

I can see Google or Yahoo or my local bank shelling out the hundreds of thousands and thousands of dollars for fast and secure data back up and network redundancy protocols.... but shall I remind you all this is a video game.

While I completely get the reaction, we all desperately need our escape from reality, less we crack.. it's still just a video game.

erm wait, whats network redundancy protocols?
you mean they paid to research that? because i havent heard of it before
i really thought tcp/ip was the standard.

did you not know how much video games makes a year?
its a bilion dollar business.

you mean eso cant afford another isp or another pair of routers?

Eshelmen wrote: »

jonjees wrote: »

Spottswoode wrote: »

jonjees wrote: »

Spottswoode wrote: »

jonjees wrote: »

couple of hours to reboot servers .....

A statement from someone who has no experience with business networking. If Google had to reboot all of their servers, it could take a few days. (That is to say, ALL of them including the datacenters and backup datacenters.) As ZOS probably doesn't have a backup center to operate from (or backup network) this kind of reset is a lot of work.

wow really a few days?
thats when you just showed how much u know about redundancy and high availability.
maybe you need to read a paper on google hadoop cluster, hdfs just doesnt work this way.

also in terms of networking, u do not reboot ur servers if you have a network failure.

but ya i really got no experience.

uhh....datacenters and backups are down? We're talking global EMP attacks and universal communications blackouts apocalypse scenario. (I mean if you want to go through the whole emergency plan we could....) Google does have backups and redundancy out the wazoo to prevent that from happening in the fist place, but IF it did happen it's still gonna take a few days to test all that. But still, the point being ZOS probably doesn't have anywhere near the amount of backup systems that any data company has.


Depends on the source of the failure, size of the server, and amount of data loss on whether or not you'd reboot the server in the event of network failure. Also depends on whether or not you're loading a full backup, the type of server, etc. etc. Generally speaking, though, you are correct.
You also might be forgetting what time it is over here in the US.
Still a silly statement.


I'll still apologize though. I'm sorry.

no offence taken, so no apology needed, i know how the internet works.

but during this network outage players from kuwait were still able to be logged on, so its not a server issue.
for ps4 eu az campaign they had the biggest duel, 15 from Ep, 7 from Dc and 9 from AD.

either way they need to have another link for such outages, most business that depends on being online would have a couple of links to switch to but its been "6hrs since i cant play when i want to" and eso as a business has failed for me.

And yet you'll come back and play another time.....
Why?

because i paid for the game that i cant play, thats why?

jonjees wrote: »

Greeniewolfub17_ESO wrote: »

jonjees wrote: »

players just dont understand that this is a business as well.
eso being an online game needs to stay ONLINE.
15$ a pop for sub and at 10k subs, thats easily 150k a month and im sure theres more than 10k subs.

if this is a free mmo, where i just download and play free with cash shops, i wouldnt give a hoot if its down this much.
also for the console players, we just want to turn it on and play hassle free, thats the entire concept of going console.

6hrs of downtime and a few more hrs for maintenance ..... if i bought eso today as a console playerand tried playing during this time, i am so returning it.

Obviously you don't understand it. That's clear with your statements that totally ignore the fact that as others pointed out Data centers across US and Europe went down today. Some as a result of Level 3 going down, others likely because of the solar storm. Entire cities were without net altogether. No net. At all.
Zos is not as big a company as say Linden Lab, Aeira, Gaia, or EA. At least one of the datacenters LL uses was down today as well. I don't play any of LL's games anymore so I don't know how that outage affected them, but still. I play Starcraft II and Heroes of the Storm. Occasionally battle.net goes down. While battle.net seemed to be largely intact today, many people who had net service were still unable to connect. Outages are a reality in any online game. Unless they stretch on to days, to whine and demand compensation for a downtime of 6 hours that was unexpected and largely unpredictable and tied to outages across not only the US but the entire globe is quite frankly silly.
And furthermore your argument that they need more datacenters in more locations falls flat. One game I play has three datacenters spread across three countries. All three data centers were hit by the Level 3 outage. They all were down longer than ESO has been. IF you want to return ESO do so. But please stop posting the same rant over and over.

wow wait, no net at all?
so tell me, how do u post in this forum?

wait .... forums dont run on datacentres right?

battle net as an example is bad.
because starcraft u can play offline, likewise with diablo and also u dont pay a sub for battle net.

1) Again you appear to need help with your reading comprehension. I pointed out that many cities were (and some still are) without net. My city wasn't one of them.

2) Actually, no, not all forums need datacenters. many are run on private servers or even pcs doubling as servers. I do not know what Zos's forum setup is, nor do I care. It is obviously hosted on a different server than their main site or any of their game servers.

3) battle net was one example. LindenLab however I did pay a sub and I still actually pay for someone else's sub. And I pay a sub for all of my other online mmos I play save one.

4) the sub for this game is optional. no one is forcing you to play it.

LOL When does the Megaserver Unavailable DLC release? Will it have the same Player vs Server mode thats currently in this patch version? (humor btw)

The sub for this game is about 2 cents an hour, I am sure people really want a 20c refund on their sub. Some people need to get real.

I am becoming irrational with boredom, the urge to attempt a log in is becoming very difficult to contain.

This games Player vs. Server content is some of the best I've seen in gaming for a long time. Very challenging.

*YAAAWN*

Just woke up, checking internet and everything went all Y2k overnight? Sun storms and global crashes? ESO crashed. Cat and dogs living together, human sacrifices, moon red as blood?

Well, at least it ain't zombies. Hate those things.

NDwarf wrote: »

*YAAAWN*

Just woke up, checking internet and everything went all Y2k overnight? Sun storms and global crashes? ESO crashed. Cat and dogs living together, human sacrifices, moon red as blood?

Well, at least it ain't zombies. Hate those things.

LOL...Well written! Thats good stuff!

Solar storm is a good blame

me_ming wrote: »

jonjees wrote: »

for eso plus members, it is still a subscription.
for whatever reasons eso is down, compensation needs to be given to subscription users.
in this era where redundancy, high availability and business continuity are all viable solutions, this should not be happening.

likewise down for patching, crashes and what nots, the subs needs to be compensated, because they have paid for the service.

I understand you're frustrated by this, but you're being irrational. It's NOT an ESO/Zenimax issue it's a carrier issue. Meaning if you want compensation go ask Level3.

What customers like yourself don't understand, is that technological devices have down times. They're not perfect. And servers will go down. It's something avoidable, yes, but that doesn't mean that they will work 100% of the time. Telecommunication companies, of course, will try to maintain it, but still you can't fault them for down times. Things happen deal with it.

It's not like you can't play the game for weeks, because of the down time.

And just for your clarification it is a server issue. The carrier which the ESO servers are, is down. That's why you can't access the game. I'm not sure if Zenimax have different carriers for different servers (I am guessing they might, since some of your friends can play the game). To clarify even further Level3 is a (CLEC) carrier, that holds databases for different telecommunication companies, and if their (Level3) systems are down so does everyone that are using that carrier.

I subscribe monthly, and I wouldn't mind for a compensation, but it will be on ESO's discretion. I won't beg for it, because I understand that this was out of their hands.

No, that's completely the wrong mindset to have. Zenimax chose to use Level 3's services therefore they are responsible if their are any issues. Why should we, me and you and everyone else, be given the short straw because of the failure of Zenimaxs third-party supplier? The answer is we shouldn't and we never should be, this goes without saying for all companies you're a customer of!

It's not acceptable for someone or a company to expect their customers to accept down time and a company should have measures in place for such situations if it be directly their service issue of that of their third-party suppliers. I use the term "measures in place" very broadly, from having redundancy to giving, me and you, customer reimbursement and that is something that we as customers should and are allowed to expect, regardless of what a companies ToS states. At the end of it, if they like their customers and appreciate their customers they would understand this and seek reimbursement from their third-party supplier (Level 3) after the fact.

Time is not relevant, it's already been stated that the connections are now going through and that they are now performing maintenance off their own back, you tell me would you class this as their third-parties failure or their failure now? Difficult isn't it? But fundamentally it does not matter. We, as customers, can not be expected to accept service disruption, regardless of the company, due to their suppliers.

Finally, you should not have to beg, a simple ticket to support or even a phone call expressing that you do not feel the service provided was acceptable, it's a company, you're the customer, raise your concerns- That is not begging, that's called wanting the service you pay for.

jonjees wrote: »

Greeniewolfub17_ESO wrote: »

jonjees wrote: »

Greeniewolfub17_ESO wrote: »

jonjees wrote: »

players just dont understand that this is a business as well.
eso being an online game needs to stay ONLINE.
15$ a pop for sub and at 10k subs, thats easily 150k a month and im sure theres more than 10k subs.

if this is a free mmo, where i just download and play free with cash shops, i wouldnt give a hoot if its down this much.
also for the console players, we just want to turn it on and play hassle free, thats the entire concept of going console.

6hrs of downtime and a few more hrs for maintenance ..... if i bought eso today as a console playerand tried playing during this time, i am so returning it.

Obviously you don't understand it. That's clear with your statements that totally ignore the fact that as others pointed out Data centers across US and Europe went down today. Some as a result of Level 3 going down, others likely because of the solar storm. Entire cities were without net altogether. No net. At all.
Zos is not as big a company as say Linden Lab, Aeira, Gaia, or EA. At least one of the datacenters LL uses was down today as well. I don't play any of LL's games anymore so I don't know how that outage affected them, but still. I play Starcraft II and Heroes of the Storm. Occasionally battle.net goes down. While battle.net seemed to be largely intact today, many people who had net service were still unable to connect. Outages are a reality in any online game. Unless they stretch on to days, to whine and demand compensation for a downtime of 6 hours that was unexpected and largely unpredictable and tied to outages across not only the US but the entire globe is quite frankly silly.
And furthermore your argument that they need more datacenters in more locations falls flat. One game I play has three datacenters spread across three countries. All three data centers were hit by the Level 3 outage. They all were down longer than ESO has been. IF you want to return ESO do so. But please stop posting the same rant over and over.

wow wait, no net at all?
so tell me, how do u post in this forum?

wait .... forums dont run on datacentres right?

battle net as an example is bad.
because starcraft u can play offline, likewise with diablo and also u dont pay a sub for battle net.

1) Again you appear to need help with your reading comprehension. I pointed out that many cities were (and some still are) without net. My city wasn't one of them.

2) Actually, no, not all forums need datacenters. many are run on private servers or even pcs doubling as servers. I do not know what Zos's forum setup is, nor do I care. It is obviously hosted on a different server than their main site or any of their game servers.

3) battle net was one example. LindenLab however I did pay a sub and I still actually pay for someone else's sub. And I pay a sub for all of my other online mmos I play save one.

4) the sub for this game is optional. no one is forcing you to play it.

1) i can read fine and i have also mentioned my friends were in game during this outage, so maybe 1 of us needs a reading program. btw this game is to service the world not just your city or only in US. think bigger.

2) so u didnt wonder or ask why the forums worked while the game doesnt?

3) can you pay my sub too in the future? i got paypal.

4) yup but i did pay and it has always gone crashing or gone down, lets refer to item 3

1) no you can't as you demonstrated with each and every post including this one.

2) I didn't need to, I just explained why they were up in my previous one. (Hence the proof your reading comphrension skills need work)

3) Nope. I pay for people I feel deserve it. You do not fit that category.

4) hmm aside from regular maintenance, I've experienced very few down times since the issues just after launch. I actually find this to be one of the more stable MMO's out of those that have not had several years to work out the kinks. So again, you're arguments are downright silly.

I guess there is a plus side to all of this, I probably would have spent the last ten hours in a blue screen, or getting zerg dropped. Maybe I'll get a few uninterrupted hours of gameplay when the servers come back online due to less frequency. Idk, fingers crossed though