ZOS_GinaBruno wrote: »

Our investigation efforts are still ongoing. For visibility, these are currently the three scenarios that we are focusing on for our investigation:

• You cannot get past the initial game load screen where you eventually time out and get an invalid connection error.
• You cannot load specific characters, and you eventually time out and get an invalid connection error.
• You get repeatedly kicked off whenever you zone, if you can log in at all.

can you try and help us understand why this is taking so long? there are a lot of us having all three of those issues and we simply can not even play the game. I am a paying ESO member and have not been able to play the game since Friday night. I think we deserve a lot more information than whats been given.

One more thing thing for you idiots who are going "I'm spook mad" or "I'm takin this **** game back to game stop" stop and think for two minutes. What would you do if there was a problem no one could figure out but your trying your best and 1000 people were screaming at you. How would you feel. Everyone like that shut up and let them do there job. I'm upset too but I know there trying and your not helping! There probably going to give us crows or eso plus for this anyway. Last time there was a problem for an hour I logged on and have fifteen hundred crows so everyone shut up and if your so perfection it yourselves. That's what I thought. Again good luck ZOS!

I also have not created a ticket and will not because it won't help at all and all my problems are the same at everyone else's.

[*] Which console are you on?
PS4

[*] What is your geographic location?
I.L. USA . NA Server

[*] What was the last thing you were doing in-game, and where were you in-game?
Standing on a barrel in Craglorn eavesdropping on a conversation.

[*] When was the first time you got kicked from the game, and have you been able to get in and play since then?
Thursday 6th August Cannot log in characters. Cannot Zone.

Cannot get past the initial game load screen where you eventually time out and get an invalid connection error.
Cannot load specific characters, and you eventually time out and get an invalid connection error.
Get repeatedly kicked off whenever you zone, if you can log in at all.
All 3 of these things.

[*] Have you created a ticket with Customer Support
Yes.

Thevgamedude wrote: »

minecraftlover1235rwb17_ESO wrote: »

One more thing thing for you idiots who are going "I'm spook mad" or "I'm takin this **** game back to game stop" stop and think for two minutes. What would you do if there was a problem no one could figure out but your trying your best and 1000 people were screaming at you. How would you feel. Everyone like that shut up and let them do there job. I'm upset too but I know there trying and your not helping! There probably going to give us crows or eso plus for this anyway. Last time there was a problem for an hour I logged on and have fifteen hundred crows so everyone shut up and if your so perfection it yourselves. That's what I thought. Again good luck ZOS!

You're* x20...anyways let's see....messed up since Friday, barely any word at all that they even KNOW it's messed up, finally, we get word 2 days after saying "We're looking into it" which is something that should of been said DAY ONE. Now we get it narrowed down to 3 "possibilities" oh...that we've been stating since day one....so we have every right to say what we feel like at this point. PS. You're the idiot

Even so let's be logical here they are not perfect you try fixing it and see your outcome I'm just as mad as you trust me but that doesn't mean we should be missed at them when they clearly are trying and for the robot messages yes there annoying but they don't have time to personally rey to people and maybe those messages have helped someone.

Xbox one. Yes I put a ticket in. Michigan. Started last night. Any time I log in it says error 315 and if I do get in the game if I try to fast travel anywhere it kicks me offline and says check your internet connection.

I seem to have found a fix for me. I hard lined my console to the router and my load problems have went away for the time being. Only time will tell I suppose.

Seriously... Come on.. this is an absolute joke and they are just slapping the NA players in the face... They fixed the EU server (shows which server they care about more) ... They tell us to do all this troubleshooting, which we did, tell us to submit tickets, most did, Answered all questions with the information they asked for.....
BUT has ZOS done anything for the NA server or People?? NO they havent...

They have not rebooted their server to be sure all services load and communicate properly.. yet EU was fixed...
If it takes this long to "investigate the issue" then Im sorry you have the wrong people in tech support and working/servicing the server.....
First step with this many complaint nationwide with same issue - is what.. REBOOT your server and check services as they load!!!!
Hey, check your files too -- NEVER add an update, fix or do maintenance on a server when it is online with players on it -- thats the best way to get corrupted files!!

Maybe - since we have ALL done as ZOS asked, They need to follow their own advice!!!!

This is all about traveling from wayshrine to wayshrine. Now that we know what's causing this, can we get a fix ASAP. Once the kick happens, I cannot get back in for 10-30 minutes. I'd really like to be able to use my Vet Rank 2 character. Thank you.

Thevgamedude wrote: »

minecraftlover1235rwb17_ESO wrote: »

One more thing thing for you idiots who are going "I'm spook mad" or "I'm takin this **** game back to game stop" stop and think for two minutes. What would you do if there was a problem no one could figure out but your trying your best and 1000 people were screaming at you. How would you feel. Everyone like that shut up and let them do there job. I'm upset too but I know there trying and your not helping! There probably going to give us crows or eso plus for this anyway. Last time there was a problem for an hour I logged on and have fifteen hundred crows so everyone shut up and if your so perfection it yourselves. That's what I thought. Again good luck ZOS!

You're* x20...anyways let's see....messed up since Friday, barely any word at all that they even KNOW it's messed up, finally, we get word 2 days after saying "We're looking into it" which is something that should of been said DAY ONE. Now we get it narrowed down to 3 "possibilities" oh...that we've been stating since day one....so we have every right to say what we feel like at this point. PS. You're the idiot

RIGHT ON , YOU DONT IGNORE THE PEOPLE THAT ARE YOUR CUSTOMERS , YOU HAVE SOMEONE RESPOND SO TO LET THE MONEY TRAIN KNOW .... WE SHOULD AT LEAST GET A REAL RESPONSE, PS YOU LOOK LIKE THE IDIOT WHY R YOU HERE ? TO COMPLAIN ABOUT THE PROBLEM OR THE PEOPLE AFFECTED BY THE PROBLEM YOU OWE EVERYONE HERE AN APOPOLGY

I'm on Xbox NA server. Last thing I was doing was trying to enter a dungeon with a group before I was kicked three times loading the entrance. I can log into EU server in seconds but NA server says to check internet connections.

Just came back to say thank you @ZOS_GinaBruno for the update about an hour ago. That sort of thing really goes a long away even if it's just "we don't know what's happening but we're trying, here is what we are doing." If nothing else, it lets me know that you care and that I should stop repeatedly trying to play until I see another update, and that's important as it saves a lot of time and frustration.

It's the long periods of silence, but even more so the ongoing "make sure your console is plugged in" or "sorry not our problem call Microsoft" customer service responses that come across as disrespectful and anger paying customers.

If something happened to corrupt so many players accounts

Wow - they better figure out a way to restore everyones player or something - they have backups and saves

If corrupted accounts/players are the issue - then eso is going to get some severe negative publicity and lose a ton of money trying to get this corrected - heads are gonna roll

The complaints and forums are nothing to what will happen if that is the case

Sitting on hold for 2 hours and 20 minutes now love your customer support

ZOS_GinaBruno wrote: »

Hello everyone,

We're aware that many of you are still experiencing issues when attempting to log into the console megaservers. We don't currently have an update, but rest assured that we are still investigating. That said, we'd like to get some information from you that will assist us:

• Which console are you on?
• What is your geographic location?
• What was the last thing you were doing in-game, and where were you in-game?
• When was the first time you got kicked from the game, and have you been able to get in and play since then?
• Have you created a ticket with Customer Support?

We understand this is very frustrating, and appreciate your understanding and patience while we continue to dig into this issue. Moving forward, we'll provide any updates in this thread.

Console -Xbox 1
Location- Maryland
Last thing - Questing in Auridon
First time I was kicked - Friday, yes I have rarely
No I have not created a ticket

I literally had just started playing the game on Friday and so far this game is pissing me off, but I can at least understand, running mega servers is hard and we don't what they're doing to fix this they could be trying really hard or like a lot of people are saying they could be lazing off we don't know.