Playstation 4 log in issues on NA

AlaskeyLandshark · August 2015

Just to give an update before I go to bed: Still having server issues zos. Same as before, nothing has changed, requires multiple login attempts to access character select screen, then multiple login attempts to get past "requesting character load" and if you get through all that and log in to the game, once you zone you immediately get disconnected (sometimes after staring at the loading screen for a very long time!).

And once again to verify, use my internet is fine, yes PSN is working fine, yes I can play other MP games no problem. It's not on my end, it's not on my ISPs end, it's not on sony's end.

Hope you fix it or acknowledge it by tomorrow morning so I might be able to get some game time in during my weekend!

LadyDestiny · August 2015

Same here on xbox one. Keeps kicking every character with the need valud internet connection. Ob a side note, I got one character logged in briefly, tried to reset my home campaign, took my ap points but didnt reset. Left me in the old campaign and now I can't enter. Either the hamsters were not fed or nobody showed up for work today. They need to bring the servers down and fix this soon and not next week on maintenance day.

Strider_Roshin · August 2015

This hasn't been fixed yet?

jeremiah911 · August 2015

New day same problems. Just cancelled my ESO + auto renewal. ZOS can take their time now.

usrevenge · August 2015

this was happening to me as well. i finally got in about 10 minutes ago.

what i did.

open up the ESO ports on my router and set static ip to my ps4 even though i never had to do this for any game ever before.

rebuild database on ps4.

delete "save file' on ps4 (which is just the settings of the game, characters are server side)

unplug and plug in router/modem.

so far it is working, but idk how well. i'm scared to use a wayshrine as the kicking happens when teleporting.

usrevenge · August 2015

annnd kicked me out. i too will be ending my subscription to ESO plus.

NDwarf · August 2015

ESO been down for me and my buddy since last night (8pm est). We are in the Philadelphia, PA area.

Eating breakfast and sitting at my laptop now so I ran a tracert to Elderscrollsonline.com (159.100.230.100)

5 11 ms 22 ms 11 ms be-42-ar03.ivyland.pa.panjde.comcast.net [69.139.192.81]
6 16 ms 14 ms 15 ms he-3-11-0-0-cr01.newyork.ny.ibone.comcast.net [68.86.95.161]
7 13 ms 40 ms 12 ms ae12.edge1.NewYork2.level3.net [4.68.127.1]
8 * * * Request timed out.
9 * * * Request timed out.
10 91 ms 104 ms 91 ms 212.162.9.150
11 92 ms 104 ms 91 ms 195.122.154.4
12 91 ms 90 ms 90 ms 159.100.230.100

The problem isn't on ESO's end. It's the ae12.edge1.NewYork2.level3.net router is busted. I use Comcast and my buddy uses Verizon so I think that eliminates ISP issues. That's probably why east coast players can't get on. In other words, don't plan on playing ESO for the foreseeable future until level3 fixes their router.

Note- No computer expert here, I'm just an old school gamer that learned how to tracert game servers back in the day when we had to do all of our own troubleshooting with fancy new 90's Internet games.

usrevenge · August 2015

NDwarf wrote: »

ESO been down for me and my buddy since last night (8pm est). We are in the Philadelphia, PA area.

Eating breakfast and sitting at my laptop now so I ran a tracert to Elderscrollsonline.com (159.100.230.100)

5 11 ms 22 ms 11 ms be-42-ar03.ivyland.pa.panjde.comcast.net [69.139.192.81]
6 16 ms 14 ms 15 ms he-3-11-0-0-cr01.newyork.ny.ibone.comcast.net [68.86.95.161]
7 13 ms 40 ms 12 ms ae12.edge1.NewYork2.level3.net [4.68.127.1]
8 * * * Request timed out.
9 * * * Request timed out.
10 91 ms 104 ms 91 ms 212.162.9.150
11 92 ms 104 ms 91 ms 195.122.154.4
12 91 ms 90 ms 90 ms 159.100.230.100

The problem isn't on ESO's end. It's the ae12.edge1.NewYork2.level3.net router is busted. I use Comcast and my buddy uses Verizon so I think that eliminates ISP issues. That's probably why east coast players can't get on. In other words, don't plan on playing ESO for the foreseeable future until level3 fixes their router.

Note- No computer expert here, I'm just an old school gamer that learned how to tracert game servers back in the day when we had to do all of our own troubleshooting with fancy new 90's Internet games.

i was about to try and do this so thanks for doing it. this sucks and never fails it's on the weekend my only time to really play the game.

Sithgear75 · August 2015

So much for having a redundant system. Should be able to reroute if one part is borked.

Sithgear75 · August 2015

NDwarf wrote: »

ESO been down for me and my buddy since last night (8pm est). We are in the Philadelphia, PA area.

Eating breakfast and sitting at my laptop now so I ran a tracert to Elderscrollsonline.com (159.100.230.100)

5 11 ms 22 ms 11 ms be-42-ar03.ivyland.pa.panjde.comcast.net [69.139.192.81]
6 16 ms 14 ms 15 ms he-3-11-0-0-cr01.newyork.ny.ibone.comcast.net [68.86.95.161]
7 13 ms 40 ms 12 ms ae12.edge1.NewYork2.level3.net [4.68.127.1]
8 * * * Request timed out.
9 * * * Request timed out.
10 91 ms 104 ms 91 ms 212.162.9.150
11 92 ms 104 ms 91 ms 195.122.154.4
12 91 ms 90 ms 90 ms 159.100.230.100

The problem isn't on ESO's end. It's the ae12.edge1.NewYork2.level3.net router is busted. I use Comcast and my buddy uses Verizon so I think that eliminates ISP issues. That's probably why east coast players can't get on. In other words, don't plan on playing ESO for the foreseeable future until level3 fixes their router.

Note- No computer expert here, I'm just an old school gamer that learned how to tracert game servers back in the day when we had to do all of our own troubleshooting with fancy new 90's Internet games.

Kind of weird that line 10 is in Germany, England for line 11, the back across the water to the US for 12.

cbarre23 · August 2015

Im experiencing this also. Started last night. I emailed Zenimax and all they told me was to reset my router. Its not my router i can log into EU server just fine its the NA server.....again!

yodased · August 2015

Lots of people are this way. I sent them messages on twitter, facebook and through the forums.

I sent direct twitter messages to every person I could find related to ZOS and will continue to post until there is a statement made.

To the streets I say! To the streets.

LeoA91b14_ESO · August 2015

jeremiah911 wrote: »

New day same problems. Just cancelled my ESO + auto renewal. ZOS can take their time now.

LeoA91b14_ESO · August 2015

Good idea.

CGPsaint · August 2015

I'm glad that I signed up for ESO Plus just in time to not be able to log in and play! Yay! Back to Diablo III...

Pallmor · August 2015

It's not just the PS4 NA server. Same thing is happening on the Xbox One NA server. It apparently started around 9 p.m. last night on both the PS and Xbox NA servers.

jeremiah911 · August 2015

I'm literally able to play all other online games I own, access PS4 apps, whatever. It's clear there is something going on with the NA server. It also appears not to affect everyone.

LeoA91b14_ESO · August 2015

Can you tell its the weekend at Zen? lol how embarrassing...

CGPsaint · August 2015

LeoA91b14_ESO wrote: »

Can you tell its the weekend at Zen? lol how embarrassing...

The weekend is generally where people have the most time to play, and it's the time that Zen chooses not to provide customer support to their fan base. That's some EA level BS right there.

madeleine86 · August 2015

I pass by them on the way to work.. For sure will stop in on Monday and say "hi your game is broken! Fix it please!"

NDwarf · August 2015

[/quote] Kind of weird that line 10 is in Germany, England for line 11, the back across the water to the US for 12. [/quote]

You know, I think I had a case of bad luck. It looks like there was a bad router along the route AND the console game servers need attention. A player on tech support forums is having problems playing from Thailand, the other side of the world from me, so it must be a server issue on their end.

I can log in now but my character can't use a way shrine to port out of Wayrest or anywhere else. We just have to wait until someone gets to the office and feeds the server gerbil a carrot, get him back up on his wheel.

Sithgear75 · August 2015

It's on their side I'm betting. My trace route sends me through Miami (I'm in Jacksonville), then 2 timeouts, then the last 3 are the same as yours. I called level3 and they aren't reporting any outages with the Comcast to level3 nodes. It just really pisses me off that there has not been a single ZOS response. Going on 15 hours now.

trezomnar · August 2015

Just to add to the info, I have been having the same exact issue since yesterday evening. I'm not east coast (I'm in Utah) and it does seem to be affecting people out here. My friends and I just played Destiny last night instead and ran some raids for fun so I know it's not PSN but I was really wanting to work on my NB last night....this is really lame.

Weird enough, my brother-in-law was able to get in with no trouble and did some pvp....so I have no idea what the problem really is. He and I are both the same server and same alliance.

I don't suppose anyone has any more info on this?

xbiggsx · August 2015

Having same log in issue, just sits at loading forever. What a waste of money...

Yumbreon · August 2015

East coast, Florida here. It hasn't been working since yesterday evening. This morning it took me twenty minutes of waiting to get in. I played for a bit, went through a wayshrine and got kicked. Now it's the same mess all over again. Some people can log in and play fine, but a lot can't. I know it's a server issue because EU servers are fine. I just want confirmation that it's messed up instead of sitting in the dark.

Kleptobrainiac · August 2015

I just stopped in to say "bro".

BoozeKashi · August 2015

Someone who lives near Zenimax needs to stop in there and say that.

Vashta_Nera42 · August 2015

Same problem here in Kentucky, since about 8 pm last night.

whatjasay · August 2015

Seriously? Still? Its been doing this since last night.

Ventus_26 · August 2015

whatjasay wrote: »

Seriously? Still? Its been doing this since last night.

And they still haven't acknowledged that anything's wrong with the servers, let alone fixed them