Joke? Pc players have to pay for Imperial City?

OrangeTheCat · July 2015

lathbury wrote: »

OrangeTheCat wrote: »

Rhakon wrote: »

lathbury wrote: »

Zershar_Vemod wrote: »

I remember when this was supposed to be "free" content last year thanks to P2P...

A lot of us already "paid" for this, and have been waiting since last year when the first Soon began.

you got enough crowns free to buy it so it is free.

so a pc player who paid 10 month sub have to pay 130€ for the dlc?

Right. Lol. $150 in subs != $25 in Crowns.

I think many of the original players feel like they got 'thrown under the bus'.

you got to play the game for a year you got new zones and dungeons etc. then you got enough crowns to buy this dlc. seems like a qq because you spent them on a shiny horse.

Wrong. I stopped playing when B2P was announced. As far as I know my free crowns are still waiting for me. But that's not the point and you know it.

cozmon3c_ESO · July 2015

I cant help but wonder if some of these fools are just devs in disguise trying to defend all their bs they have been putting PC players through. Soon tm.

OrangeTheCat · July 2015

washlov wrote: »

yes we played and paid for beta testing for consoles?
what have console players to pay now to play ?
do you think the crown store was not long planned?
they milked us get it

Right. These console players should be thanking us, not trying to dredge up some lame counter arguments.

lathbury · July 2015

So much entitlement nobody made you spend all your crowns. what you thought after the game went b2p all content was gonna be free? If thats the case your the one whos been fooling yourself and you only have yourself to blame.

Ace_of_Destiny · July 2015

cozmon3c_ESO wrote: »

NotSo wrote: »

Nah, I invested rougly $280 in this game through prepurchase and sub. I'm not paying any more.

This^

Only people who play console, don't understand the value of money or don't understand that this content was promised in beta of the game to be released before BTP. Will be making statements like, "oh you just have to sub and its free" hey that's paying for it dumb dumb. Or "you just have to spend 2500 crowns", hey I payed hundreds of my hard earned dollars for IC with the promise that zos made it will be coming soon (tm). I feel cheated, lied to, and why would I continue to pay a sub when I found out that i was paying not for content that was promised but for console release. Wtf ZOS.

Way for zos to make this right : PC players get the update for free as they spent more then 10 times for this content before the game even went BTP. And console pays for 2500 crowns because obviously they haven't been paying jack compared to your average PC player.

I play on console and have ALREADY paid MORE than $280 into the game.
(More like $350+, I really don't keep track. I just buy what I want, when I want.)
It's my money, I spend it the way I see fit.

Just like everybody that payed on PC for a year spent their money the way they saw fit.
If they kept saying "soon", and you never caught on that it really meant "later"...well...what can I say?

wildbear247 · July 2015

Shadesofkin wrote: »

wildbear247 wrote: »

Although I've only been a member since March 2015, I can understand the OP's concern. It would have been cool for ZOS to acknowledge all the loyal PC players that have been playing and subscribed since beta (but which stopped paying the subscription in March after the TU update) by giving them this Imperial City DLC for free. Basically just a way of ZOS saying "Thanks for sticking with us through all the weather, both sunshine and choppy seas."

I've only been a member since ESO dropped the subscription back in March, so I personally don't mind paying for this Imperial City DLC. But I do think that ZOS could extend some more love to it's loyal ESO players that have been with the game since the beginning.

Except...definitions of loyal are different. To me, a loyal person is a person who regularly pays for the content their receiving. I wouldn't call a guy who browses my store and chats me up a "loyal customer" I'd call him a regular who likes to look around. Now, if he was constantly buying things from me on a monthly basis...then I'd call him a loyal customer.

So, as far as I know, ZoS may hold the same opinion of those non-subscribers who also never buy Crowns (I'm excluding the guy who may buy crowns every month or so).

@Shadesofkin ... you make a good point about definitions of loyalty. To clarify my point, I think that ZOS providing Imperial City as a "thanks for sticking with us" free gift to players that meet the criteria below would have been cool. Then ZOS could also say that Imperial City would be the last such DLC reward for loyal players and I think there would be less heartburn among these loyal players that invested ~$180 in the game since ESO first launched to when it went subscription free:
1) If a player has been with ESO and subscribed since first launch.
2) Dropped their subscription when the game lost the subscription requirement in March.

I don't think this would have hurt ZOS's pocketbook that much because frankly I think the loyal players I've outlined above are in the minority of players, especially since the console release. I understand ZOS needs to make money to create new content, which is why as a new player I'm completely cool with paying for the new content. However I also think there is a fine line a company should walk between maximizing profits and retaining loyal customers. I think this was an opportunity for ZOS to invest in retaining loyal customers.

Also I like the ideas in your signature block (tokens for item sets and player housing sound pretty darn cool!). Although I'm shifting slightly now to a topic that deserves another forum, your ideas also touch on a growing concern of mine as a new player. Mainly that ZOS isn't really glued into its player base. Even as a relatively new player since March 2015, I've seen ways ESO could be improved (and frankly just moments where I was like "how was this not in the game since launch?"). And I was really surprised to visit the ESO forums and to see pretty much all my ideas for improving ESO (and more) have already been discussed since the game was launched over a year ago. But most of that stuff hasn't been addressed by ZOS other than the random ZOS forum post (e.g. no PvP outside Cyrodiil; no race or appearance changes after character creation; quest rewards haven't been improved and just end up being decon'd; no changes to the UI to allow for robust inventory management; no changes to the UI to allow an option for combat info to appear on the screen; no player housing; etc.). So for me, the OP's thread also underscores the point that ZOS needs to have a better connection to its players, especially loyal ones.

... pardon the rant in this last paragraph...like I said it's a growing concern of mine.

lathbury · July 2015

wildbear247 wrote: »

Shadesofkin wrote: »

wildbear247 wrote: »

Although I've only been a member since March 2015, I can understand the OP's concern. It would have been cool for ZOS to acknowledge all the loyal PC players that have been playing and subscribed since beta (but which stopped paying the subscription in March after the TU update) by giving them this Imperial City DLC for free. Basically just a way of ZOS saying "Thanks for sticking with us through all the weather, both sunshine and choppy seas."

I've only been a member since ESO dropped the subscription back in March, so I personally don't mind paying for this Imperial City DLC. But I do think that ZOS could extend some more love to it's loyal ESO players that have been with the game since the beginning.

Except...definitions of loyal are different. To me, a loyal person is a person who regularly pays for the content their receiving. I wouldn't call a guy who browses my store and chats me up a "loyal customer" I'd call him a regular who likes to look around. Now, if he was constantly buying things from me on a monthly basis...then I'd call him a loyal customer.

So, as far as I know, ZoS may hold the same opinion of those non-subscribers who also never buy Crowns (I'm excluding the guy who may buy crowns every month or so).

@Shadesofkin ... you make a good point about definitions of loyalty. To clarify my point, I think that ZOS providing Imperial City as a "thanks for sticking with us" free gift to players that meet the criteria below would have been cool. Then ZOS could also say that Imperial City would be the last such DLC reward for loyal players and I think there would be less heartburn among these loyal players that invested ~$180 in the game since ESO first launched to when it went subscription free:
1) If a player has been with ESO and subscribed since first launch.
2) Dropped their subscription when the game lost the subscription requirement in March.

I don't think this would have hurt ZOS's pocketbook that much because frankly I think the loyal players I've outlined above are in the minority of players, especially since the console release. I understand ZOS needs to make money to create new content, which is why as a new player I'm completely cool with paying for the new content. However I also think there is a fine line a company should walk between maximizing profits and retaining loyal customers. I think this was an opportunity for ZOS to invest in retaining loyal customers.

Also I like the ideas in your signature block (tokens for item sets and player housing sound pretty darn cool!). Although I'm shifting slightly now to a topic that deserves another forum, your ideas also touch on a growing concern of mine as a new player. Mainly that ZOS isn't really glued into its player base. Even as a relatively new player since March 2015, I've seen ways ESO could be improved (and frankly just moments where I was like "how was this not in the game since launch?"). And I was really surprised to visit the ESO forums and to see pretty much all my ideas for improving ESO (and more) have already been discussed since the game was launched over a year ago. But most of that stuff hasn't been addressed by ZOS other than the random ZOS forum post (e.g. no PvP outside Cyrodiil; no race or appearance changes after character creation; quest rewards haven't been improved and just end up being decon'd; no changes to the UI to allow for robust inventory management; no changes to the UI to allow an option for combat info to appear on the screen; no player housing; etc.). So for me, the OP's thread also underscores the point that ZOS needs to have a better connection to its players, especially loyal ones. ... pardon the rant in this last paragraph...like I said it's a growing concern of mine.

they did in the form of enough free crowns to buy IC the qq is coming from those who spent them already.

washlov · July 2015

cozmon3c_ESO wrote: »

I cant help but wonder if some of these fools are just devs in disguise trying to defend all their bs they have been putting PC players through. Soon tm.

yeah i also don't get it how somebody can defend this bad handling with their loyal player base

Rhakon · July 2015

lathbury wrote: »

So much entitlement nobody made you spend all your crowns. what you thought after the game went b2p all content was gonna be free? If thats the case your the one whos been fooling yourself and you only have yourself to blame.

This is not about some Euros or Dollars, its about integrity loyality and fairness.

cozmon3c_ESO · July 2015

lathbury wrote: »

wildbear247 wrote: »

Shadesofkin wrote: »

wildbear247 wrote: »

Although I've only been a member since March 2015, I can understand the OP's concern. It would have been cool for ZOS to acknowledge all the loyal PC players that have been playing and subscribed since beta (but which stopped paying the subscription in March after the TU update) by giving them this Imperial City DLC for free. Basically just a way of ZOS saying "Thanks for sticking with us through all the weather, both sunshine and choppy seas."

I've only been a member since ESO dropped the subscription back in March, so I personally don't mind paying for this Imperial City DLC. But I do think that ZOS could extend some more love to it's loyal ESO players that have been with the game since the beginning.

Except...definitions of loyal are different. To me, a loyal person is a person who regularly pays for the content their receiving. I wouldn't call a guy who browses my store and chats me up a "loyal customer" I'd call him a regular who likes to look around. Now, if he was constantly buying things from me on a monthly basis...then I'd call him a loyal customer.

So, as far as I know, ZoS may hold the same opinion of those non-subscribers who also never buy Crowns (I'm excluding the guy who may buy crowns every month or so).

@Shadesofkin ... you make a good point about definitions of loyalty. To clarify my point, I think that ZOS providing Imperial City as a "thanks for sticking with us" free gift to players that meet the criteria below would have been cool. Then ZOS could also say that Imperial City would be the last such DLC reward for loyal players and I think there would be less heartburn among these loyal players that invested ~$180 in the game since ESO first launched to when it went subscription free:
1) If a player has been with ESO and subscribed since first launch.
2) Dropped their subscription when the game lost the subscription requirement in March.

I don't think this would have hurt ZOS's pocketbook that much because frankly I think the loyal players I've outlined above are in the minority of players, especially since the console release. I understand ZOS needs to make money to create new content, which is why as a new player I'm completely cool with paying for the new content. However I also think there is a fine line a company should walk between maximizing profits and retaining loyal customers. I think this was an opportunity for ZOS to invest in retaining loyal customers.

Also I like the ideas in your signature block (tokens for item sets and player housing sound pretty darn cool!). Although I'm shifting slightly now to a topic that deserves another forum, your ideas also touch on a growing concern of mine as a new player. Mainly that ZOS isn't really glued into its player base. Even as a relatively new player since March 2015, I've seen ways ESO could be improved (and frankly just moments where I was like "how was this not in the game since launch?"). And I was really surprised to visit the ESO forums and to see pretty much all my ideas for improving ESO (and more) have already been discussed since the game was launched over a year ago. But most of that stuff hasn't been addressed by ZOS other than the random ZOS forum post (e.g. no PvP outside Cyrodiil; no race or appearance changes after character creation; quest rewards haven't been improved and just end up being decon'd; no changes to the UI to allow for robust inventory management; no changes to the UI to allow an option for combat info to appear on the screen; no player housing; etc.). So for me, the OP's thread also underscores the point that ZOS needs to have a better connection to its players, especially loyal ones. ... pardon the rant in this last paragraph...like I said it's a growing concern of mine.

they did in the form of enough free crowns to buy IC the qq is coming from those who spent them already.

Um no this is not the case.

Zershar_Vemod · July 2015

washlov wrote: »

cozmon3c_ESO wrote: »

I cant help but wonder if some of these fools are just devs in disguise trying to defend all their bs they have been putting PC players through. Soon tm.

yeah i also don't get it how somebody can defend this bad handling with their loyal player base

I remember when this happened on the SWTOR forums when one of the white knights was discovered to be a staff member. I have not seen a thread vanish / bans given out quicker than on that day in those forums lol.

OrangeTheCat · July 2015

lathbury wrote: »

wildbear247 wrote: »

Shadesofkin wrote: »

wildbear247 wrote: »

Although I've only been a member since March 2015, I can understand the OP's concern. It would have been cool for ZOS to acknowledge all the loyal PC players that have been playing and subscribed since beta (but which stopped paying the subscription in March after the TU update) by giving them this Imperial City DLC for free. Basically just a way of ZOS saying "Thanks for sticking with us through all the weather, both sunshine and choppy seas."

I've only been a member since ESO dropped the subscription back in March, so I personally don't mind paying for this Imperial City DLC. But I do think that ZOS could extend some more love to it's loyal ESO players that have been with the game since the beginning.

Except...definitions of loyal are different. To me, a loyal person is a person who regularly pays for the content their receiving. I wouldn't call a guy who browses my store and chats me up a "loyal customer" I'd call him a regular who likes to look around. Now, if he was constantly buying things from me on a monthly basis...then I'd call him a loyal customer.

So, as far as I know, ZoS may hold the same opinion of those non-subscribers who also never buy Crowns (I'm excluding the guy who may buy crowns every month or so).

@Shadesofkin ... you make a good point about definitions of loyalty. To clarify my point, I think that ZOS providing Imperial City as a "thanks for sticking with us" free gift to players that meet the criteria below would have been cool. Then ZOS could also say that Imperial City would be the last such DLC reward for loyal players and I think there would be less heartburn among these loyal players that invested ~$180 in the game since ESO first launched to when it went subscription free:
1) If a player has been with ESO and subscribed since first launch.
2) Dropped their subscription when the game lost the subscription requirement in March.

I don't think this would have hurt ZOS's pocketbook that much because frankly I think the loyal players I've outlined above are in the minority of players, especially since the console release. I understand ZOS needs to make money to create new content, which is why as a new player I'm completely cool with paying for the new content. However I also think there is a fine line a company should walk between maximizing profits and retaining loyal customers. I think this was an opportunity for ZOS to invest in retaining loyal customers.

Also I like the ideas in your signature block (tokens for item sets and player housing sound pretty darn cool!). Although I'm shifting slightly now to a topic that deserves another forum, your ideas also touch on a growing concern of mine as a new player. Mainly that ZOS isn't really glued into its player base. Even as a relatively new player since March 2015, I've seen ways ESO could be improved (and frankly just moments where I was like "how was this not in the game since launch?"). And I was really surprised to visit the ESO forums and to see pretty much all my ideas for improving ESO (and more) have already been discussed since the game was launched over a year ago. But most of that stuff hasn't been addressed by ZOS other than the random ZOS forum post (e.g. no PvP outside Cyrodiil; no race or appearance changes after character creation; quest rewards haven't been improved and just end up being decon'd; no changes to the UI to allow for robust inventory management; no changes to the UI to allow an option for combat info to appear on the screen; no player housing; etc.). So for me, the OP's thread also underscores the point that ZOS needs to have a better connection to its players, especially loyal ones. ... pardon the rant in this last paragraph...like I said it's a growing concern of mine.

they did in the form of enough free crowns to buy IC the qq is coming from those who spent them already.

Stop assuming people spent their gifted crowns. I know I have not (since I stopped playing as soon as B2P was announced) and I bet many of these people also have not. Also, I seriously doubt that these crowns were delivered with the tag "To be spent on the upcoming DLC". So stop acting like they were.

lathbury · July 2015

Rhakon wrote: »

lathbury wrote: »

So much entitlement nobody made you spend all your crowns. what you thought after the game went b2p all content was gonna be free? If thats the case your the one whos been fooling yourself and you only have yourself to blame.

This is not about some Euros or Dollars, its about integrity loyality and fairness.

nope its about money check the thread title and the posts I have replied to all say something along the lines of I paid x amount for x months. so dont try and use emotive language to change your argument you are here complaining that you have to PAY to get the content.

TheBull · July 2015

Sallington wrote: »

BeardLumber wrote: »

Of course we have to pay for IC, it's new content. Just because we've been paying for this game from the start doesn't mean we deserve free things.

Everyone needs to stop feeling entitled, it's not a very attractive look.

The whole point of the subscription model is that content like this is part is part of the service. A lot of us basically funded this content from launch, and are now being charged again to purchase the content we already funded with our $15/month.

Either way, this shouldn't be more than $10 in crowns. $15 MAX.

Still subbed and this new content is part of my service. PLUS I get another 1500 crowns

lathbury · July 2015

OrangeTheCat wrote: »

lathbury wrote: »

wildbear247 wrote: »

Shadesofkin wrote: »

wildbear247 wrote: »

Although I've only been a member since March 2015, I can understand the OP's concern. It would have been cool for ZOS to acknowledge all the loyal PC players that have been playing and subscribed since beta (but which stopped paying the subscription in March after the TU update) by giving them this Imperial City DLC for free. Basically just a way of ZOS saying "Thanks for sticking with us through all the weather, both sunshine and choppy seas."

I've only been a member since ESO dropped the subscription back in March, so I personally don't mind paying for this Imperial City DLC. But I do think that ZOS could extend some more love to it's loyal ESO players that have been with the game since the beginning.

Except...definitions of loyal are different. To me, a loyal person is a person who regularly pays for the content their receiving. I wouldn't call a guy who browses my store and chats me up a "loyal customer" I'd call him a regular who likes to look around. Now, if he was constantly buying things from me on a monthly basis...then I'd call him a loyal customer.

So, as far as I know, ZoS may hold the same opinion of those non-subscribers who also never buy Crowns (I'm excluding the guy who may buy crowns every month or so).

@Shadesofkin ... you make a good point about definitions of loyalty. To clarify my point, I think that ZOS providing Imperial City as a "thanks for sticking with us" free gift to players that meet the criteria below would have been cool. Then ZOS could also say that Imperial City would be the last such DLC reward for loyal players and I think there would be less heartburn among these loyal players that invested ~$180 in the game since ESO first launched to when it went subscription free:
1) If a player has been with ESO and subscribed since first launch.
2) Dropped their subscription when the game lost the subscription requirement in March.

I don't think this would have hurt ZOS's pocketbook that much because frankly I think the loyal players I've outlined above are in the minority of players, especially since the console release. I understand ZOS needs to make money to create new content, which is why as a new player I'm completely cool with paying for the new content. However I also think there is a fine line a company should walk between maximizing profits and retaining loyal customers. I think this was an opportunity for ZOS to invest in retaining loyal customers.

Also I like the ideas in your signature block (tokens for item sets and player housing sound pretty darn cool!). Although I'm shifting slightly now to a topic that deserves another forum, your ideas also touch on a growing concern of mine as a new player. Mainly that ZOS isn't really glued into its player base. Even as a relatively new player since March 2015, I've seen ways ESO could be improved (and frankly just moments where I was like "how was this not in the game since launch?"). And I was really surprised to visit the ESO forums and to see pretty much all my ideas for improving ESO (and more) have already been discussed since the game was launched over a year ago. But most of that stuff hasn't been addressed by ZOS other than the random ZOS forum post (e.g. no PvP outside Cyrodiil; no race or appearance changes after character creation; quest rewards haven't been improved and just end up being decon'd; no changes to the UI to allow for robust inventory management; no changes to the UI to allow an option for combat info to appear on the screen; no player housing; etc.). So for me, the OP's thread also underscores the point that ZOS needs to have a better connection to its players, especially loyal ones. ... pardon the rant in this last paragraph...like I said it's a growing concern of mine.

they did in the form of enough free crowns to buy IC the qq is coming from those who spent them already.

Stop assuming people spent their gifted crowns. I know I have not (since I stopped playing as soon as B2P was announced) and I bet many of these people also have not. Also, I seriously doubt that these crowns were delivered with the tag "To be spent on the upcoming DLC". So stop acting like they were.

well then you can get the DLC for free. They didnt need to be delivered with that tag line they said when talking about subs etc new content would be rented or bought with crowns.

Vizier · July 2015

Wait. Didn't they say subscribers would receive new DLC updates WITH their subscriptions? Wasn't that the whole point of subscribing so new DLC came with it? I mean WTF is a sub for?

Missing something here? Or they going to say the 2500 crowns with sub is paying for it? (facepalm)

I'm pretty sure that was part of the pitch for subs when they went F2P. If subs get it and unsubbed don't that totally makes sense cuz that's what ZoS said would happen if you weren't subbed when DLC came out.

Who can clarify this?

OrangeTheCat · July 2015

lathbury wrote: »

OrangeTheCat wrote: »

lathbury wrote: »

wildbear247 wrote: »

Shadesofkin wrote: »

wildbear247 wrote: »

Although I've only been a member since March 2015, I can understand the OP's concern. It would have been cool for ZOS to acknowledge all the loyal PC players that have been playing and subscribed since beta (but which stopped paying the subscription in March after the TU update) by giving them this Imperial City DLC for free. Basically just a way of ZOS saying "Thanks for sticking with us through all the weather, both sunshine and choppy seas."

I've only been a member since ESO dropped the subscription back in March, so I personally don't mind paying for this Imperial City DLC. But I do think that ZOS could extend some more love to it's loyal ESO players that have been with the game since the beginning.

Except...definitions of loyal are different. To me, a loyal person is a person who regularly pays for the content their receiving. I wouldn't call a guy who browses my store and chats me up a "loyal customer" I'd call him a regular who likes to look around. Now, if he was constantly buying things from me on a monthly basis...then I'd call him a loyal customer.

So, as far as I know, ZoS may hold the same opinion of those non-subscribers who also never buy Crowns (I'm excluding the guy who may buy crowns every month or so).

@Shadesofkin ... you make a good point about definitions of loyalty. To clarify my point, I think that ZOS providing Imperial City as a "thanks for sticking with us" free gift to players that meet the criteria below would have been cool. Then ZOS could also say that Imperial City would be the last such DLC reward for loyal players and I think there would be less heartburn among these loyal players that invested ~$180 in the game since ESO first launched to when it went subscription free:
1) If a player has been with ESO and subscribed since first launch.
2) Dropped their subscription when the game lost the subscription requirement in March.

I don't think this would have hurt ZOS's pocketbook that much because frankly I think the loyal players I've outlined above are in the minority of players, especially since the console release. I understand ZOS needs to make money to create new content, which is why as a new player I'm completely cool with paying for the new content. However I also think there is a fine line a company should walk between maximizing profits and retaining loyal customers. I think this was an opportunity for ZOS to invest in retaining loyal customers.

Also I like the ideas in your signature block (tokens for item sets and player housing sound pretty darn cool!). Although I'm shifting slightly now to a topic that deserves another forum, your ideas also touch on a growing concern of mine as a new player. Mainly that ZOS isn't really glued into its player base. Even as a relatively new player since March 2015, I've seen ways ESO could be improved (and frankly just moments where I was like "how was this not in the game since launch?"). And I was really surprised to visit the ESO forums and to see pretty much all my ideas for improving ESO (and more) have already been discussed since the game was launched over a year ago. But most of that stuff hasn't been addressed by ZOS other than the random ZOS forum post (e.g. no PvP outside Cyrodiil; no race or appearance changes after character creation; quest rewards haven't been improved and just end up being decon'd; no changes to the UI to allow for robust inventory management; no changes to the UI to allow an option for combat info to appear on the screen; no player housing; etc.). So for me, the OP's thread also underscores the point that ZOS needs to have a better connection to its players, especially loyal ones. ... pardon the rant in this last paragraph...like I said it's a growing concern of mine.

they did in the form of enough free crowns to buy IC the qq is coming from those who spent them already.

Stop assuming people spent their gifted crowns. I know I have not (since I stopped playing as soon as B2P was announced) and I bet many of these people also have not. Also, I seriously doubt that these crowns were delivered with the tag "To be spent on the upcoming DLC". So stop acting like they were.

well then you can get the DLC for free. They didnt need to be delivered with that tag line they said when talking about subs etc new content would be rented or bought with crowns.

(facepalm)

Parrotbrain · July 2015

This should be free to PC players who subbed until the announcement of B2P or the release of TU. The only reason why so many of us remained subbed to a stagnant game was the carrots they waved on stick at E3 and Quakecon 2014. The fact is that this content was promised to us over a year prior to now and we did not receive it within the original timeframes should make it free for all those players, as a "thank you" for beta testing what was in my opinion a half-finished, unpolished piece of software. It has nothing to do with entitlement; it has everything to do with how a company chooses to run their business and handle the relationship with their customers.

Many of us feel cheated but for myself I do not think I will trust the developers of this game again. And trust is something a business can lose only so many times before they start seeing the impact on the bottom line. I had high hopes for this game, but think more money and effort has been spent on creating media hype than delivering a product that is on schedule, within its original scope, and of a quality so that the product feels polished and has no serious flaws. Perhaps in a few years time I will feel different but for now I am not going to spend any more money on this product; I feel I've spent too much money already for what I've received.

At university in one of my business subjects we learnt that in order to be successful and ensure a good business relationship, it is prudent for big enterprises to provide a certain amount of "goodwill" to their customers. Whether it be something free that they give, or double-your-money back for an defective product or perhaps a special thank-you gift for longstanding and loyal customers, most companies sometimes have to make sacrifices on the bottom line to ensure that the relationship with their customers remains strong, otherwise they might go to their competitors who do. Giving this DLC for free to those players or offering them a significant discount would go a long way into creating trust where previously it was destroyed. A mount does not cut in my opinion.

As many of the founding players have moved on to other games due to feeling burnt out with what was on offer for a long time, this would be an excellent move to get them back into the game and perhaps more upbeat about what the future holds for it. As it stands now I get the feeling that many players are bitter about the way things have turned out. It is up to ZOS to turn that feeling around.

Good luck to those sticking it out; only time will tell whether your investment of time and money is worth it or whether your money would have been better spent on other MMOs that deliver what they promise when they promise it.

lathbury · July 2015

OrangeTheCat wrote: »

lathbury wrote: »

OrangeTheCat wrote: »

lathbury wrote: »

wildbear247 wrote: »

Shadesofkin wrote: »

wildbear247 wrote: »

Although I've only been a member since March 2015, I can understand the OP's concern. It would have been cool for ZOS to acknowledge all the loyal PC players that have been playing and subscribed since beta (but which stopped paying the subscription in March after the TU update) by giving them this Imperial City DLC for free. Basically just a way of ZOS saying "Thanks for sticking with us through all the weather, both sunshine and choppy seas."

I've only been a member since ESO dropped the subscription back in March, so I personally don't mind paying for this Imperial City DLC. But I do think that ZOS could extend some more love to it's loyal ESO players that have been with the game since the beginning.

Except...definitions of loyal are different. To me, a loyal person is a person who regularly pays for the content their receiving. I wouldn't call a guy who browses my store and chats me up a "loyal customer" I'd call him a regular who likes to look around. Now, if he was constantly buying things from me on a monthly basis...then I'd call him a loyal customer.

So, as far as I know, ZoS may hold the same opinion of those non-subscribers who also never buy Crowns (I'm excluding the guy who may buy crowns every month or so).

@Shadesofkin ... you make a good point about definitions of loyalty. To clarify my point, I think that ZOS providing Imperial City as a "thanks for sticking with us" free gift to players that meet the criteria below would have been cool. Then ZOS could also say that Imperial City would be the last such DLC reward for loyal players and I think there would be less heartburn among these loyal players that invested ~$180 in the game since ESO first launched to when it went subscription free:
1) If a player has been with ESO and subscribed since first launch.
2) Dropped their subscription when the game lost the subscription requirement in March.

I don't think this would have hurt ZOS's pocketbook that much because frankly I think the loyal players I've outlined above are in the minority of players, especially since the console release. I understand ZOS needs to make money to create new content, which is why as a new player I'm completely cool with paying for the new content. However I also think there is a fine line a company should walk between maximizing profits and retaining loyal customers. I think this was an opportunity for ZOS to invest in retaining loyal customers.

Also I like the ideas in your signature block (tokens for item sets and player housing sound pretty darn cool!). Although I'm shifting slightly now to a topic that deserves another forum, your ideas also touch on a growing concern of mine as a new player. Mainly that ZOS isn't really glued into its player base. Even as a relatively new player since March 2015, I've seen ways ESO could be improved (and frankly just moments where I was like "how was this not in the game since launch?"). And I was really surprised to visit the ESO forums and to see pretty much all my ideas for improving ESO (and more) have already been discussed since the game was launched over a year ago. But most of that stuff hasn't been addressed by ZOS other than the random ZOS forum post (e.g. no PvP outside Cyrodiil; no race or appearance changes after character creation; quest rewards haven't been improved and just end up being decon'd; no changes to the UI to allow for robust inventory management; no changes to the UI to allow an option for combat info to appear on the screen; no player housing; etc.). So for me, the OP's thread also underscores the point that ZOS needs to have a better connection to its players, especially loyal ones. ... pardon the rant in this last paragraph...like I said it's a growing concern of mine.

they did in the form of enough free crowns to buy IC the qq is coming from those who spent them already.

Stop assuming people spent their gifted crowns. I know I have not (since I stopped playing as soon as B2P was announced) and I bet many of these people also have not. Also, I seriously doubt that these crowns were delivered with the tag "To be spent on the upcoming DLC". So stop acting like they were.

well then you can get the DLC for free. They didnt need to be delivered with that tag line they said when talking about subs etc new content would be rented or bought with crowns.

(facepalm)

face it this is what B2P means if you want to play new content you have to buy it. Its why I kept my sub up.

TheBull · July 2015

Vizier wrote: »

Wait. Didn't they say subscribers would receive new DLC updates WITH their subscriptions? Wasn't that the whole point of subscribing so new DLC came with it? I mean WTF is a sub for?

Missing something here? Or they going to say the 2500 crowns with sub is paying for it? (facepalm)

I'm pretty sure that was part of the pitch for subs when they went F2P. If subs get it and unsubbed don't that totally makes sense cuz that's what ZoS said would happen if you weren't subbed when DLC came out.

Who can clarify this?

DLCs come with the sub. Plus you still get you monthly 1500 crowns.

Psychobunni · July 2015

Vizier wrote: »

Wait. Didn't they say subscribers would receive new DLC updates WITH their subscriptions? Wasn't that the whole point of subscribing so new DLC came with it? I mean WTF is a sub for?

Missing something here? Or they going to say the 2500 crowns with sub is paying for it? (facepalm)

@Vizier You get access to all DLC while you are subbed. The description clearly states that. Once you un-sub though, you will no longer have access. So put two months of sub to work and buy the DLC with your included crowns and it's yours for life of the servers.

MornaBaine · July 2015

Really ZoS? THIS should have been a free update all across the board after what we've gone through to support you for the past year and more. I say that as someone who STILL maintains a sub with you guys. This is...disappointing.

RedTalon · July 2015

I'm shocked and stunned by this!

Kidding aside everyone knew soon has it went b2p all new content would cost money, you lied do ro yourself if you thought otherwise.

Just my 25000 crowns on the topic

tisch28 · July 2015

If you've been subscribing you should have more than enough crowns to just buy the game if you want to unsubscribe. It's pretty similar to you supporting them and in return they go you can have option A)Cash shop items or option B)DLC. I just don't get the giant fuss on the price of this. The fuss should be about how it's a gate for those not to pay and unable to have a means of doing so since there is no way to earn crowns in this game.

TheBull · July 2015

Parrotbrain wrote: »

This should be free to PC players who subbed until the announcement of B2P or the release of TU. The only reason why so many of us remained subbed to a stagnant game was the carrots they waved on stick at E3 and Quakecon 2014. The fact is that this content was promised to us over a year prior to now and we did not receive it within the original timeframes should make it free for all those players, as a "thank you" for beta testing what was in my opinion a half-finished, unpolished piece of software. It has nothing to do with entitlement; it has everything to do with how a company chooses to run their business and handle the relationship with their customers.

Many of us feel cheated but for myself I do not think I will trust the developers of this game again. And trust is something a business can lose only so many times before they start seeing the impact on the bottom line. I had high hopes for this game, but think more money and effort has been spent on creating media hype than delivering a product that is on schedule, within its original scope, and of a quality so that the product feels polished and has no serious flaws. Perhaps in a few years time I will feel different but for now I am not going to spend any more money on this product; I feel I've spent too much money already for what I've received.

At university in one of my business subjects we learnt that in order to be successful and ensure a good business relationship, it is prudent for big enterprises to provide a certain amount of "goodwill" to their customers. Whether it be something free that they give, or double-your-money back for an defective product or perhaps a special thank-you gift for longstanding and loyal customers, most companies sometimes have to make sacrifices on the bottom line to ensure that the relationship with their customers remains strong, otherwise they might go to their competitors who do. Giving this DLC for free to those players or offering them a significant discount would go a long way into creating trust where previously it was destroyed. A mount does not cut in my opinion.

As many of the founding players have moved on to other games due to feeling burnt out with what was on offer for a long time, this would be an excellent move to get them back into the game and perhaps more upbeat about what the future holds for it. As it stands now I get the feeling that many players are bitter about the way things have turned out. It is up to ZOS to turn that feeling around.

Good luck to those sticking it out; only time will tell whether your investment of time and money is worth it or whether your money would have been better spent on other MMOs that deliver what they promise when they promise it.

This is aMerica!

Vizier · July 2015

Psychobunni wrote: »

Vizier wrote: »

Wait. Didn't they say subscribers would receive new DLC updates WITH their subscriptions? Wasn't that the whole point of subscribing so new DLC came with it? I mean WTF is a sub for?

Missing something here? Or they going to say the 2500 crowns with sub is paying for it? (facepalm)

@Vizier You get access to all DLC while you are subbed. The description clearly states that. Once you un-sub though, you will no longer have access. So put two months of sub to work and buy the DLC with your included crowns and it's yours for life of the servers.

That makes sense. Thanks. Then I don't know what all the fuss is about. part of Subscription model benefits state DLC comes with ESO plus membership. It stands to reason if you don't sub you pay for it. 2500 crowns is near free anyway.

Rhakon · July 2015

lathbury wrote: »

Rhakon wrote: »

lathbury wrote: »

So much entitlement nobody made you spend all your crowns. what you thought after the game went b2p all content was gonna be free? If thats the case your the one whos been fooling yourself and you only have yourself to blame.

This is not about some Euros or Dollars, its about integrity loyality and fairness.

nope its about money check the thread title and the posts I have replied to all say something along the lines of I paid x amount for x months. so dont try and use emotive language to change your argument you are here complaining that you have to PAY to get the content.

again extra for you: I can afford the dlc but the handling of the PC customers is bad.

Please stop this close-minded postings, this does not contribute anything useful to the thread!

Psychobunni · July 2015

tisch28 wrote: »

If you've been subscribing you should have more than enough crowns to just buy the game if you want to unsubscribe. It's pretty similar to you supporting them and in return they go you can have option A)Cash shop items or option B)DLC. I just don't get the giant fuss on the price of this. The fuss should be about how it's a gate for those not to pay and unable to have a means of doing so since there is no way to earn crowns in this game.

If you can only afford to buy the initial game, you should not be playing an MMO. You should stick to one and done solo games.

MCMancub · July 2015

Parrotbrain wrote: »

At university in one of my business subjects we learnt that in order to be successful and ensure a good business relationship, it is prudent for big enterprises to provide a certain amount of "goodwill" to their customers. Whether it be something free that they give, or double-your-money back for an defective product or perhaps a special thank-you gift for longstanding and loyal customers, most companies sometimes have to make sacrifices on the bottom line to ensure that the relationship with their customers remains strong, otherwise they might go to their competitors who do. Giving this DLC for free to those players or offering them a significant discount would go a long way into creating trust where previously it was destroyed. A mount does not cut in my opinion.

The problem with this argument is that you're assuming that old school subscribers are the primary customer. You're not! Subscribers are a failed model. They are an after thought. The "goodwill" provided to their customers is now focused towards B2P players on both PC and console. There are abundantly more of us, and we spend more on this game in the form of the cash shop. That is their focus. They do not care about you because your group of players are the reason they had to rebrand and go B2P. You are not what kept ESO alive, you're what turned it into ESO:TU.

lathbury · July 2015

Rhakon wrote: »

lathbury wrote: »

Rhakon wrote: »

lathbury wrote: »

So much entitlement nobody made you spend all your crowns. what you thought after the game went b2p all content was gonna be free? If thats the case your the one whos been fooling yourself and you only have yourself to blame.

This is not about some Euros or Dollars, its about integrity loyality and fairness.

nope its about money check the thread title and the posts I have replied to all say something along the lines of I paid x amount for x months. so dont try and use emotive language to change your argument you are here complaining that you have to PAY to get the content.

again extra for you: I can afford the dlc but the handling of the PC customers is bad.

Please stop this close-minded postings, this does not contribute anything useful to the thread!

Im closed minded lol. I have not heard a decent argument refuting the fact that if you subscribed for a year you have enough loyalty crowns to make this a free dlc for long time subscribers.
I also have not seen a reason that any of the qq posters here thought that this would cost nothing anyway. especially as they said when announcing the B2P model that new content could be accessed by subscribers while subscribed or bought with crowns.