The High Isle Chapter and Update 34 base game patch are now available to test on the PTS! Play a hand of Tales of Tribute, explore the new High Isle areas, dive into the new Trial, and more. Read the full patch notes here: https://forums.elderscrollsonline.com/en/categories/pts
Maintenance for the week of May 16:
• PC/Mac: No maintenance – May 16
• ESO Store and Account System for maintenance – May 18, 4:00AM EDT (8:00 UTC) - 12:00PM EDT (16:00 UTC)
• NA megaservers login – May 18, 4:00AM EDT (8:00 UTC) - 12:00PM EDT (16:00 UTC)
• EU megaservers login– May 18, 4:00AM EDT (8:00 UTC) - 12:00PM EDT (16:00 UTC)
• PC/Mac: No maintenance – May 16
• ESO Store and Account System for maintenance – May 18, 4:00AM EDT (8:00 UTC) - 12:00PM EDT (16:00 UTC)
• NA megaservers login – May 18, 4:00AM EDT (8:00 UTC) - 12:00PM EDT (16:00 UTC)
• EU megaservers login– May 18, 4:00AM EDT (8:00 UTC) - 12:00PM EDT (16:00 UTC)
Login failed for both EU and NA servers.
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I was able to log in around 4 am central time this morning and was able to log in for around 10 minutes when I got home from work just now but now I'm getting the "Login Failed: An Unexpected internal error occurred please contact customer service."
Tried doing the EU server switch fix but thats not working either. I understand MMO's have a track record of problematic launches, but this is really frustrating. -
Come on ZOS get your crap together. I expected not to be able to play last night but this is ridiculous.Edited by OneBadHuskerFan on June 9, 2015 11:42PM -
BATMANS_JUSTICESoul ShrivenThis game would actually have to improve to even be called bad...
Sick to death of paying money for games unable to even come close to what they promise.
In the few times I have actually been able to load this digital lemon, I have seen every kind of bug imaginable.
Worst of all missions fail because key NPCs simply disappear!
It really is a disgrace.
I am embarrassed to have bought it. -
ElderAngel777Soul ShrivenI cannot log in but I can wait please fix as soon as possible, can't wait to visit the worlds of ESO...
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All night I couldnt get into the NA server but could get into the EU server. Does this mean my character will only exist on the EU server? I will have to start a new one on NA when it eventually lets us in? Or stay on EU?
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olemanwinter✭✭✭✭✭What a hilarious company. If it was public, I'd assume the employees sold it's shares short. lmao
This is the third "launch" of the game. But they never learn anything from past mistakes.
It's as if the whole thing has been designed to fail.
Are we sure this game isn't a government project? -
Wow, we are really going to run into 24 straight hours of people not being able to log in that a joke!
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grafixfreakV2Soul Shriventhis is absolute *** zenimax how can you not be prepared for all of these players i payed $80 to look at a failed to login screen... awesome
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nbrown43Soul ShrivenSo I've been playing just about all day. Haven't hadn't too many issues other than the lag spikes and a game crash or two. But I was always able to get back in the game so I didn't think it was an issue. But now every time I try and login to the NA server the moment I hit play I get an error almost instantly saying "LOGIN ERROR: An unexpected internal error has occurred." I'm able to load up on the EU server just fine. I already tried loading up the EU server accepting all that stuff and going back to the NA server but no luck still. I tried shutting down my system and unplugging it for a few minutes. Also no luck.
Has anyone discovered any other fix for this? -
MediocreLionSoul ShrivenGame crashed. Went to start get back in & now I'm getting the internal error screen. Changing to EU servers didn't work. This is frustrating. (Xbox one)
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cwebbxSoul ShrivenHello Zenimax, we're all here saying this workaround you suggested isn't working... Cannot connect, so What are we supposed to do now? Any updates or other fixes, anything? This is beyond frustrating, to the point, where its not even worth the money. Has to be something else to help us?
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Robbie575✭✭✭The thing that no one seems to understand is that Zenimax was going to stagger the release so it wasn't flooded. But for some unknown reason, it was released all at once. Also, their "stress test" with beta wasn't NEARLY the amount of players on now, and the "stress test" they did with bots was just that: bots. bots act upon certain guidelines, and don't do just whatever. You have hundreds of thousands of players on at once, stressing the system and the megaservers more than almost any company on the planet can prepare for. People said a lot of these same things for GTA Online, and The Old Republic. Now, if you can't get over yourself, stop playing. Accept your losses on the game, stop playing until you grow up, and stop being so negative towards the ZOS team. They are working non-stop to fix the issue. What are you doing? Hunh? I'd love to see anyone here do 1/100th of what they can with their servers and getting them operational. And I guarantee you that there's people coming in on days off and taking time off from their plans to get this dealt with. The ZOS team actually values customer service and their player base. So stop your whining and quit flooding our servers with your close-minded voices.
ZOS employees: Thank you for your time and dedication. I, unlike most of the people on this forum, understand that you can't be expected to release a perfect game right off the bat. There's console-specific glitches and bugs that you have to find and get to in your own time. Keep up the wonderful service and I hope you all get a nice bonus for the time that you obviously didn't have to take out to make all of us players happy.
Also, two ideas (just ideas that are probably spawned from ignorance of how your system works) but A) make it to where our content that we pay for, like our Imperial edition upgrades and pre-order bonuses for our entire consoles. My fiancee wants to be able to use the Imperial edition bonuses on her profile, since we split the cost of buying it, and she can't even get the "Any Race, Any Alliance" bonus. B ) bring back the black panther mount for us Xbox and PlayStation users so we can get it, and get others like the spiders and tigers and drakes from Neverwinter.
Thanks again, and have a wonderful time playing alongside us decent gamers who actually appreciate your hard work.
Edited by Robbie575 on June 10, 2015 1:59AMXbox One NA server:
Bayley Saur: Bosmer, Templar (AD)
Constantine Mxyzptlk : Altmer, Sorcerer (EP) -
FireCowCommando✭✭✭✭✭about 6 hours of trying to get through over two days around time periods of 8 pm, 2 am - 4 am, and then 5 pm the following day (PST).
Really not enjoying this whole not being able to play the game at all with massive amount of effort. Who do i need to contact for my refund?
Fooled me again zeni... Console just as unstable as PC =/
Kinda learning why you stopped all other departments to try to fix console stability now. Even with all that work i still cant even get past the log in raid boss regardless of what time of day.Edited by FireCowCommando on June 10, 2015 1:32AM -
nbrown43Soul ShrivenJust kidding... I was online for about a minute and then I tried casting a spell and it wasn't working. I'm guessing I lagged out and got the "lost connection to the server" error. Tried logging into the server again. And now I'm right back where I started with the internal error message.
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Julianos✭✭✭✭✭The thing that no one seems to understand is that Zenimax was going to stagger the release so it wasn't flooded. But for some unknown reason, it was released all at once. Also, their "stress test" with beta wasn't NEARLY the amount of players on now, and the "stress test" they did with bots was just that: bots. bots act upon certain guidelines, and don't do just whatever. You have hundreds of thousands of players on at once, stressing the system and the megaservers more than almost any company on the planet can prepare for. People said a lot of these same things for GTA Online, and The Old Republic. Now, if you can't get over yourself, stop playing. Accept your losses on the game, stop playing until you grow up, and stop being so negative towards the ZOS team. They are working non-stop to fix the issue. What are you doing? Hunh? I'd love to see anyone here do 1/100th of what they can with their servers and getting them operational. And I guarantee you that there's people coming in on days off and taking time off from their plans to get this dealt with. The ZOS team actually values customer service and their player base. So stop your whining and quit flooding our servers with your close-minded voices.
ZOS employees: Thank you for your time and dedication. I, unlike most of the people on this forum, understand that you can't be expected to release a perfect game right off the bat. There's console-specific glitches and bugs that you have to find and get to in your own time. Keep up the wonderful service and I hope you all get a nice bonus for the time that you obviously didn't have to take out to make all of us players happy.
Also, two ideas (just ideas that are probably spawned from ignorance of how your system works) but A) make it to where our content that we pay for, like our Imperial edition upgrades and pre-order bonuses for our entire consoles. My fiancee wants to be able to use the Imperial edition bonuses on her profile, since we split the cost of buying it, and she can't even get the "Any Race, Any Alliance" bonus.
bring back the black panther mount for us Xbox and PlayStation users so we can get it, and get others like the spiders and tigers and drakes from Neverwinter.
Thanks again, and have a wonderful time playing alongside us decent gamers who actually appreciate your hard work.
you can't blame people because they complain, they've paid money so they deserve working product. They don't have to do anything they not programmers they are customers they paid for working game not brokenEdited by Julianos on June 10, 2015 1:36AM -
Mirra_Halfelven✭✭✭ZOS_AmeliaR wrote: »We're continuing to work on a fix for the "Login Failed" error. In the meantime, please try the following workaround (which some others in this thread have already shared) if you're encountering this issue:
If you are trying to log into the NA megaserver:- Switch to the EU megaserver
- Log into the EU megaserver and accept the legal agreements as prompted
- Log out of the EU megaserver and switch back to the NA megaserver
- Log into the NA megaserver
If you are trying to log into the EU megaserver:- Switch to the NA megaserver
- Log into the NA megaserver and accept the legal agreements as prompted
- Log out of the NA megaserver and switch back to the NA megaserver
- Log into the EU megaserver
@ZOS_AmeliaR You're Welcome!
Feel free to shower me praise & free crown coins!
Mirra Halfelven, Templar Troublemaker
Daggerfall Covenant - PS4 NA
PSN: Scooby_609 -
This is beyond ridiculous, people. For close to 24h, these issues have plagued your servers, and what have you done about them? We PAID for a product, yet cannot ACCESS that product because of your negligence!
Stop with the half hearted apologies. They're words. By this point NOBODY believes you.
START fixing the problem, or tell us where we can get a refund, since we have yet to have any resemblance of stability -
MediocreLionSoul ShrivenDo i want to play the game? Of course I do. Do I understand that there are going to be issues on launch day? Of course I do. Give me a reason why I can't play. Give me something to try to fix my issue. Just give me something. I've been on hold for over an hour now (was going to just hang up, but now it's almost a game to see how long I'll wait).
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ERMA GERD! Are you serious, there was no external stress test? for reals? C'mon FFS you didnt learn your lesson from PC release? or the release of nearly every other MMORPG in the last 10+ years? MWAHAHAHAHAHAHAHAHAHA
This is like the worst ever amature hour at the most obnoxious comedy club EVER! shame on you and reeks of greed i'm sorry to say.
I know it's your 1st mmo but you have used up all your allowances with myself and many others. I only just came back like 2 months ago approx (pc) and just canceled my sub again due to the lack of PC love atm or in the near future. I am guessing i am not the only one doing this.
To many fingers in to many pies...sigh..
Oh Cyrodil where forth art thou?
For now myself and my wallet have to say good bye again Zenimax. Good luck with what you have created and hope you can bring it all together in the future...who knows maybe some day we can play together again like way it was meant to be...
/anotheronebitesthedust...for now
P.S. "This is normal for mmo"s" most *** poor excuse for bad management ever, sry true storyEdited by redeye_38rwb17_ESO on June 10, 2015 1:53AM -
Zazaaji✭✭✭✭
See @Mirra_Halfelven 's original solution quoted by a dev 4 posts above you.MediocreLion wrote: »Give me something to try to fix my issue. JEnglish is not my first language, Finnish is.
Please don't heap on me for grammar problems. -
OtarTheMad✭✭✭✭✭
✭Welcome to ESO everyone.RIP RAG
Surge- EP PC/NA
wishlist: Snow elf motif or style pages. Spells we had in previous TES games -
ZOS_GinaBrunoCommunity ManagerHey guys,
We are aware that some of you are still seeing the following error message when attempting to login to the game: "Login Error: An unexpected error has occurred." This error message is due to the overwhelming demand for ESOTU and the high volume of traffic currently hitting our login servers.
We understand this is frustrating, but we encourage you to continue to try logging in until you reach a screen stating that you've been placed into a queue. Once you're in the queue, please do not leave the queue, close the game client, or otherwise navigate away from this screen. We’re working to get you into Tamriel as quickly as we can. Thanks for your continued patience and support! -
CrmsnGhostSoul ShrivenI'd really love to play the game I popped $100 on. I've been able to log in twice today. And been booted both times. You should've known that there would be a lot of traffic based on Bethesda's fanbase. Please try and stay on top of it.
