i am currently averaging 3+ crashes a day, and at least twice that of endless load screens

NeoXanthus · May 2015

Hypertionb14_ESO sorry you are having issues I have been there before myself. You might have more success getting your issue resolved contacting tech support. A thread like this has got to be so frustrating for both developers (if they read it) and users a like. Developers are most likely frustrated as they work on controlled higher-end workstations with controlled patching and OS with limited issues, users are frustrated with the crashes and work on a wide verity machines at all different OS patch level. Unfortunately it would not be possible to test every permutation of users machines.

In the past I personally had two constant crashing issues myself. First one started back when the game was first released. I had an older computer that I overclocked to the extreme and the overclocking made my user experience unstable. After diagnosing my issue I upgraded to a high-end non-overclocked machine and my first crashing problem was resolved for the time being. Then around May time frame last year I had another problem in Cyrodiil were my client was crashing about every 30 minutes, however this problem was not the game it was an issue with MS dot net 4.5.2 autoloader via a service patch. After I uninstalled MS dot net 4.5.2 and replaced it with 4.5.1 and prohibited that MS update from installing again my game client worked perfectly. In my case both problems were not the game but my own environment. From a stability point of view I play for hours on end without an issue. I run only about 6 different add-ons, and for me this game is extremely stable now.

Valen_Byte · May 2015

Hate to say it but the only way to get things like this to the top of the list, is to start talking about it in other forums, games sites, FB, Reddit. If we only talk about it here, its very easy for them to brush it under the rug.

nastuug · May 2015

Valen_Byte wrote: »

Hate to say it but the only way to get things like this to the top of the list, is to start talking about it in other forums, games sites, FB, Reddit. If we only talk about it here, its very easy for them to brush it under the rug.

A bit paranoid, don't you think?

Valen_Byte · May 2015

nastuug wrote: »

Valen_Byte wrote: »

Hate to say it but the only way to get things like this to the top of the list, is to start talking about it in other forums, games sites, FB, Reddit. If we only talk about it here, its very easy for them to brush it under the rug.

A bit paranoid, don't you think?

How so? Care to explain?

nastuug · May 2015

Valen_Byte wrote: »

nastuug wrote: »

Valen_Byte wrote: »

Hate to say it but the only way to get things like this to the top of the list, is to start talking about it in other forums, games sites, FB, Reddit. If we only talk about it here, its very easy for them to brush it under the rug.

A bit paranoid, don't you think?

How so? Care to explain?

Well, I mean that's the whole point of a 'Tech Support' forum right? So, you know, techies can keep track of current issues?Forum mods just redirect most legitimate tech support threads there anyways. Why on Earth would you think posting your problem on FB or Reddit would solve your technical issues? Maybe get with the BBB while you're at it, lol.

Valen_Byte · May 2015

nastuug wrote: »

Valen_Byte wrote: »

nastuug wrote: »

Valen_Byte wrote: »

Hate to say it but the only way to get things like this to the top of the list, is to start talking about it in other forums, games sites, FB, Reddit. If we only talk about it here, its very easy for them to brush it under the rug.

A bit paranoid, don't you think?

How so? Care to explain?

Well, I mean that's the whole point of a 'Tech Support' forum right? So, you know, techies can keep track of current issues?Forum mods just redirect most legitimate tech support threads there anyways. Why on Earth would you think posting your problem on FB or Reddit would solve your technical issues? Maybe get with the BBB while you're at it, lol.

Well, you havent been here long so Ill help you out.

Because its not a technical issue as far as 'we' the players are concerned. The poor codding of this game has been a problem since day one. I know this for a fact because I have been here every day since launch. I have tried to help countless people with there technical issues.

If you have ever put in a support ticket, then you know that 'tech support' is a joke. They will always say the problem is on your end. They tell you to repair, they tell you to re-install, they ask you to restart your computer. All of these things are just them brushing it under the rug and making it 'not there problem'

On a side note, this is not a tech support forum. You can tell by the fact that this post is in the General Discussion area. There is a tech support forum, but this is not it. You know what they tell you if you post a tech issue in the correct 'Tech' area? They tell you to make a bug report in game. Just another way for them to skate around the issue.

Dont be blind. I love this game. Probably more than you lol. That is exactly why I am so hard on ZO$. I want it do be as it should be. Which is a flawless game that has millions of players.

As with any company that wants to make money, bad publicity is usually the only way to make them address the major, game breaking issues. If you just come to the forums and complain, the public never sees it. If they dont like what you have said about them, they will remove it. If you post in other places, and it makes them look bad. They can not delete posts and comments from sites that they have no control over. They will loose money, they will make changes. Its really not that hard to understand.

Robbmrp · May 2015

I'm with all of you. Random crashes EVERY day since the last update(4/27/15). Completely random. Checking mail, crash. Trying to use a crafting station crash. Riding a horse outside of town crash.

ZOS really needs to get a handle on these issues.

They blame every bug/freeze/crash on Addons. Well if the game had decent search ability within the guild vendor, there's one Addon I wouldn't use. If the game had a button I could press to see where my research was at without having to go to a town for a table, there's another Addon I wouldn't need. The game was made as barebones game so people HAVE to use Addons.

Here's a FYI ZOS, when I remove the Addons completely, the game STILL randomly crashes.

Moonshadow66 · May 2015

Same issue here, started with update 6.
It's not my PC as it could handle the game prior update 6, it's also not the connection or addons or what not. It's the game. And it's not funny anymore. It crashes all the time for absolutely no reason, even when I'm in my inventory while I'm not even moving around - it just crashes. "eso.exe stopped working."

timidobserver · May 2015

The game runs much better for me sense I upgraded to a nice graphics card and a nicer cooler. Though I am aware that there are people with high-end machines that are having issues as well.

Endurance · May 2015

you could do a full repair using the ESO launcher.. what that does is update anything thats missing and also defragment the large files making the game load quicker and much smoother.. though u shouldnt use the repair option very often because it could mess up the game completely

Slylok · May 2015

Killum wrote: »

I crash randomly every 30 - 90mins. I have also had to 'repair' the download 4 times because I get a 'patch number not recognised' message.

I will not sub for a game that randomly crashes.

You dont have to run the repair.. Just close out the launcher and relaunch it.'

Anyways. I have 1 crash since release.. Just fortunate I guess.

RealRobD · May 2015

qsnoopyjr wrote: »

I run GW2, never crashed, never got endless loading, npcs and objects ALWAYS load. GW2 is just a tiny bit ABOVE the norm too, its not really that great of a game either.

GW1/2 were always stellar performers for me too.

While the game itself may not be 10/10, what's under the hood, and the team behind it are the absolute best in the business. TESO will never in 20 life times be as good because they lack the a fore mentioned. One can only hope that it improves before the next mass exodus.

Hypertionb14_ESO · May 2015

online for less than a hour and already crashed once today.

Valymer · May 2015

Faugaun wrote: »

Valymer wrote: »

Same here, today I deleted ESO completely and just finished reinstalling it. Running it with no addons at all, gonna see if it crashes (it crashed even with all addons turned off yesterday, but perhaps something was corrupt with the game files).

@Valymer Please @back me if that fixes it for you...

@Faugaun I got in a solid 6 hours or so yesterday with no crash, including a couple hours spent in Cyrodiil. Too early to tell but I should have crashed at least once in that time. I'll keep you posted though

Faugaun · May 2015

Valymer wrote: »

Faugaun wrote: »

Valymer wrote: »

Same here, today I deleted ESO completely and just finished reinstalling it. Running it with no addons at all, gonna see if it crashes (it crashed even with all addons turned off yesterday, but perhaps something was corrupt with the game files).

@Valymer Please @back me if that fixes it for you...

@Faugaun I got in a solid 6 hours or so yesterday with no crash, including a couple hours spent in Cyrodiil. Too early to tell but I should have crashed at least once in that time. I'll keep you posted though

Ugh ... One of my guildies said he had the install since launch and then reinstalled and it fixed a ton of issues....guess I will do it some night while I am sleeping (maybe tonight if I feel motivated).

Edit: Thanks @Valymer and keep the updates rolling!

Valymer · May 2015

Faugaun wrote: »

Valymer wrote: »

Faugaun wrote: »

Valymer wrote: »

Same here, today I deleted ESO completely and just finished reinstalling it. Running it with no addons at all, gonna see if it crashes (it crashed even with all addons turned off yesterday, but perhaps something was corrupt with the game files).

@Valymer Please @back me if that fixes it for you...

@Faugaun I got in a solid 6 hours or so yesterday with no crash, including a couple hours spent in Cyrodiil. Too early to tell but I should have crashed at least once in that time. I'll keep you posted though

Ugh ... One of my guildies said he had the install since launch and then reinstalled and it fixed a ton of issues....guess I will do it some night while I am sleeping (maybe tonight if I feel motivated).

Edit: Thanks @Valymer and keep the updates rolling!

Yeah my uninformed guess is that after installing a bunch of patches over the months and also repairing the game a few times, files somewhere in the ESO installation start getting corrupted.

What I did was just renamed the Elder Scrolls Online/live folder to something else, then uninstall the game using the uninstall.exe in the game directory folder. Then I downloaded it again from the account page on the website. Once it installed, I played it for a while without addons (as long as I could stand it) then I just copied the addons folder, Saved Variables folder, and AddOnSettings.txt from the old directory into the new one. I didn't copy UserSettings.txt just to make sure that something in there wasn't causing the crashes, although I don't think that it was. Don't forget to go back in and increase your LUA memory in UserSettings.txt if you run a bunch of addons.

If you start the download before you go to work or before sleeping, it isn't so bad. I feel bad for people who have limited bandwidth usage, though, because it's a big-ass download.

xtago · May 2015

It's probably your internet connection.

The load screens hit the servers if you have a high ping well it can be hit and miss as times.

High ping rates can also make the game drop to the launcher as well.

ESO hits their DNS server then you get ported to the game servers, you can't ever actually ping the servers, the lag probably isn't to do with the game servers but being funneled via the DNS server onto the game servers.

asteldian · May 2015

Problem is, issues like this are a nightmare to identify. While your machine is powerful, internet is good, all other games work fine etc. You therefore are confident its an issue their end. Problem is, that is only partly true - because other people such as myself have no crashes at all (been a few months since game stopped responding for me). So, it is not a universal issue, if it were then it would be much easier to identify and fix. Instead it is a more isolated incident occurring which will have something to do with your end interacting with the servers - likely there is nothing you can do to rectify the problem so it is ZOS' fault technically, but trying to find out what between your machine and their servers causes the issue will be like finding a needle in a haystack and take an age to find and fix

Valymer · May 2015

xtago wrote: »

It's probably your internet connection.

The load screens hit the servers if you have a high ping well it can be hit and miss as times.

High ping rates can also make the game drop to the launcher as well.

ESO hits their DNS server then you get ported to the game servers, you can't ever actually ping the servers, the lag probably isn't to do with the game servers but being funneled via the DNS server onto the game servers.

Load screens may indeed be a connection issue, but I can almost guarantee it isn't on the user's end.

Why else would voice comms continue to work flawlessly during infinite load screens? Have you ever Skyped with someone who has a bad Internet connection? It's quite obvious when they do.

Further, yesterday I had 153 ms of latency to the Battleping server in Texas, and was spiking from 600-900+ ms in Cyrodiil during a large red zerg. That right there proves to you that the server takes a ton of time to process packets in high-volume situations, and that delay could be related to the load screens. But that isn't the user's fault -- it has everything to do with the game servers.

Faugaun · May 2015

Valymer wrote: »

Faugaun wrote: »

Valymer wrote: »

Faugaun wrote: »

Valymer wrote: »

Same here, today I deleted ESO completely and just finished reinstalling it. Running it with no addons at all, gonna see if it crashes (it crashed even with all addons turned off yesterday, but perhaps something was corrupt with the game files).

@Valymer Please @back me if that fixes it for you...

@Faugaun I got in a solid 6 hours or so yesterday with no crash, including a couple hours spent in Cyrodiil. Too early to tell but I should have crashed at least once in that time. I'll keep you posted though

Ugh ... One of my guildies said he had the install since launch and then reinstalled and it fixed a ton of issues....guess I will do it some night while I am sleeping (maybe tonight if I feel motivated).

Edit: Thanks @Valymer and keep the updates rolling!

Yeah my uninformed guess is that after installing a bunch of patches over the months and also repairing the game a few times, files somewhere in the ESO installation start getting corrupted.

What I did was just renamed the Elder Scrolls Online/live folder to something else, then uninstall the game using the uninstall.exe in the game directory folder. Then I downloaded it again from the account page on the website. Once it installed, I played it for a while without addons (as long as I could stand it) then I just copied the addons folder, Saved Variables folder, and AddOnSettings.txt from the old directory into the new one. I didn't copy UserSettings.txt just to make sure that something in there wasn't causing the crashes, although I don't think that it was. Don't forget to go back in and increase your LUA memory in UserSettings.txt if you run a bunch of addons.

If you start the download before you go to work or before sleeping, it isn't so bad. I feel bad for people who have limited bandwidth usage, though, because it's a big-ass download.

Heck I've got unlimited and a gigabit connection and I dun wanna do it...

Faugaun · May 2015

xtago wrote: »

It's probably your internet connection.

The load screens hit the servers if you have a high ping well it can be hit and miss as times.

High ping rates can also make the game drop to the launcher as well.

ESO hits their DNS server then you get ported to the game servers, you can't ever actually ping the servers, the lag probably isn't to do with the game servers but being funneled via the DNS server onto the game servers.

I can assure you its not my internet connection. My wife in the same room does not have the problems. Identical laptop hardware identical connections.

chattanooga-gig-high-speed-internet-tech-boom#img-3

Not my screen shot (hopefully the image link worked) but my ISP and similar to the numbers I see at home, at work atm, here's the article.

http://www.theguardian.com/world/2014/aug/30/chattanooga-gig-high-speed-internet-tech-boom

Edit: I cannot seem to get the image to display on my tablet hopefully you can can see...or just check the article.

Here you can test your own for comparison: http://www.speedtest.net same test as in the images.

Aneima · May 2015

Hypertionb14_ESO wrote: »

often back to back, for no other reason than "just cus"

i have given up on any hope of this game getting past this, or ZOS managing to fix all their major bugs..

it has been several months since i had a day where i did not encounter either a Crash report, or broken loading screen (infinite failed zone change)

today it got really bad, 2 crashes in the past 20 minutes alone, and 5 over the day.. additionally 6 endless loadscreens, requring a restart of client to get out of and attempt to change zones again. those last 3 crash reports were rather snippy... one was just a rant and then the next was literally just **** YOU over and over untill i hit the character limit..

its not addons..

its not the PC..

its this game and its awful coding..

i enjoy this game a lot... but this issue is getting worse, and i cant see it getting any better.

Back in August of last year I would crash once every 10 minutes. After I upgraded my driver it fixed my crashing problem.
Not sure if it will be the same for you but you can give that a try. GL bro.

Robbmrp · May 2015

Valymer wrote: »

Faugaun wrote: »

Valymer wrote: »

Faugaun wrote: »

Valymer wrote: »

Same here, today I deleted ESO completely and just finished reinstalling it. Running it with no addons at all, gonna see if it crashes (it crashed even with all addons turned off yesterday, but perhaps something was corrupt with the game files).

@Valymer Please @back me if that fixes it for you...

@Faugaun I got in a solid 6 hours or so yesterday with no crash, including a couple hours spent in Cyrodiil. Too early to tell but I should have crashed at least once in that time. I'll keep you posted though

Ugh ... One of my guildies said he had the install since launch and then reinstalled and it fixed a ton of issues....guess I will do it some night while I am sleeping (maybe tonight if I feel motivated).

Edit: Thanks @Valymer and keep the updates rolling!

Yeah my uninformed guess is that after installing a bunch of patches over the months and also repairing the game a few times, files somewhere in the ESO installation start getting corrupted.

What I did was just renamed the Elder Scrolls Online/live folder to something else, then uninstall the game using the uninstall.exe in the game directory folder. Then I downloaded it again from the account page on the website. Once it installed, I played it for a while without addons (as long as I could stand it) then I just copied the addons folder, Saved Variables folder, and AddOnSettings.txt from the old directory into the new one. I didn't copy UserSettings.txt just to make sure that something in there wasn't causing the crashes, although I don't think that it was. Don't forget to go back in and increase your LUA memory in UserSettings.txt if you run a bunch of addons.

If you start the download before you go to work or before sleeping, it isn't so bad. I feel bad for people who have limited bandwidth usage, though, because it's a big-ass download.

I would tend to agree with you, EXCEPT my wife and I have almost identical computers and she doesn't crash at all. We've ran maybe 1 repair on our games in the last year. My game crashes an average of 3-5 times over 3-4 hours and her runs fine. These issues IMO have to do with a bad launcher design and poor game code.

Valymer · May 2015

Robbmrp wrote: »

Valymer wrote: »

Faugaun wrote: »

Valymer wrote: »

Faugaun wrote: »

Valymer wrote: »

Same here, today I deleted ESO completely and just finished reinstalling it. Running it with no addons at all, gonna see if it crashes (it crashed even with all addons turned off yesterday, but perhaps something was corrupt with the game files).

@Valymer Please @back me if that fixes it for you...

@Faugaun I got in a solid 6 hours or so yesterday with no crash, including a couple hours spent in Cyrodiil. Too early to tell but I should have crashed at least once in that time. I'll keep you posted though

Ugh ... One of my guildies said he had the install since launch and then reinstalled and it fixed a ton of issues....guess I will do it some night while I am sleeping (maybe tonight if I feel motivated).

Edit: Thanks @Valymer and keep the updates rolling!

Yeah my uninformed guess is that after installing a bunch of patches over the months and also repairing the game a few times, files somewhere in the ESO installation start getting corrupted.

What I did was just renamed the Elder Scrolls Online/live folder to something else, then uninstall the game using the uninstall.exe in the game directory folder. Then I downloaded it again from the account page on the website. Once it installed, I played it for a while without addons (as long as I could stand it) then I just copied the addons folder, Saved Variables folder, and AddOnSettings.txt from the old directory into the new one. I didn't copy UserSettings.txt just to make sure that something in there wasn't causing the crashes, although I don't think that it was. Don't forget to go back in and increase your LUA memory in UserSettings.txt if you run a bunch of addons.

If you start the download before you go to work or before sleeping, it isn't so bad. I feel bad for people who have limited bandwidth usage, though, because it's a big-ass download.

I would tend to agree with you, EXCEPT my wife and I have almost identical computers and she doesn't crash at all. We've ran maybe 1 repair on our games in the last year. My game crashes an average of 3-5 times over 3-4 hours and her runs fine. These issues IMO have to do with a bad launcher design and poor game code.

@Robbmrp That's what I'm saying, something may have gone awry with the way the patcher handled the updates on your computer's client, but went fine for your wife's computer. It is absolutely a problem with the game code, or perhaps more accurately with the way that it updates/repairs itself. But it doesn't manifest for everyone because it is hit-or-miss -- sometimes it screws up and sometimes it doesn't.

Robbmrp · May 2015

@Valymer, I plan on uninstalling the game tonight and downloading it again. Hopefully this will clear up the issues I've had as of late. It won't help server sided lag tho which is still a big problem during peak hours.

Faugaun · May 2015

Robbmrp wrote: »

@Valymer, I plan on uninstalling the game tonight and downloading it again. Hopefully this will clear up the issues I've had as of late. It won't help server sided lag tho which is still a big problem during peak hours.

See when its not freeze or infinite load it works flawlessly for me no server side lag so it's really strange...

omegatay_ESO · May 2015

At least WoW does not crash.. Besides, its all about consoles now. Want to play crash free, play console. Pc support is dead here.

Robbmrp · May 2015

Faugaun wrote: »

Robbmrp wrote: »

@Valymer, I plan on uninstalling the game tonight and downloading it again. Hopefully this will clear up the issues I've had as of late. It won't help server sided lag tho which is still a big problem during peak hours.

See when its not freeze or infinite load it works flawlessly for me no server side lag so it's really strange...

You could play off peak hours and have not had an issue. I know there is server sided lag as I've experienced it within groups where we all freeze up or spells delay when fighting in dungeons. The biggest dungeon that lags is Darkshade Caverns. I see more posts related to that dungeon regarding lag than any other. For those that don't experience the server sided lag, you are the lucky ones.

Crunch · May 2015

Valymer wrote: »

Because every other piece of software on my computer works like a dream, I just have a really hard time pointing a finger at anything other than ESO itself. But we shall see

I agree - I have/had no issues with other programs. I'd be interested to know if a complete re-install of just ESO is working for people. It seems like it has so far for you and some others, as well as me. Though I did make a lot of other last-ditch changes.

When my game was crashing and freezing - to me, it seemed audio related. Just a hunch based on the 'feeling' and timing of the crashes. Perhaps corrupted sound files would cause this? I am pretty sure the audio files are mostly why the ESO download is so large.

I can understand why those with crashing issues would be reluctant to reinstall the game completely. I reinstalled my OS, drivers, antivirus, work programs, and everything else my computer uses - faster than it took me to reinstall and patch ESO game files at over 100mbs.

Been playing 2 weeks without a crash though... so it was definitely worth it.

Cherryblossom · May 2015

I think anyone who has these issues just has to learn to live with it, ZOS has not been able to fix this since launch so it's very unlikely they ever will.

Much the same as the Lag, they don't have a clue on how to fix it so just get used to it being a "feature"!