Freeze Bug.

SteveCampsOut · March 2015

I'm freezing on EU whenever I mount my Sench Tiger in a town. It's happened 3 times in the last 15 minutes now! Memory in TaskManager 2017.2MB

Holycannoli · March 2015

Why has there been no official recognition of this problem?

Pendrillion · March 2015

I would love to hear something from the Tech team. So far its only happening rarely. But its a bit obvious it happens at certain coordinates in the game world. Or maybe when some intersecting space is loaded or LODs are replaced...

By the way CS told me to modify those two paths in the Usersettings.ini to zero instead of -1

SET RequestedNumJobThreads "0"
SET RequestedNumWorkerThreads "0"

It helped for awhile... but maybe it was just my imagination. As to guesses about the reasons, I am not really getting what those variables do. Probably allocating processes or RAM load...

starkerealm · March 2015

Nestor wrote: »

It happens sometimes. Seems to happen a bit more often lately.

Usually the Freeze sorts itself after a moment, but now I have to do a force restart of the PC to clear it out.

You should be able to ctl alt delete to the task manager and kill the process.

Pyr0xyrecuprotite · March 2015

My understanding of MS Windows is that any 32-bit app can use a max of 2GB memory - this is a process-side limit under Windows. Doesn't matter if you are running on 64-bit windows with tons of memory - that just gives the OS more room to keep other apps in memory. You need 64 bit apps to use lots of memory effectively.
So... if there IS a memory leak and the ESO process is hitting 2GB, this could definitely be why the game freezes up.

I have had some of these intermittent and unpredictable game freezes (150322-002453) since 1.6, but fortunately they have been pretty rare for me. Haven't yet checked to see how much memory the game was using at the time, but it usually runs around 1.5GB on my system.

LameoveR · March 2015

Natjur wrote: »

ESO is a 32bit application and even on a 64 bit OS, its limit is normally 2gig unless you have /LARGEADDRESSAWARE turned on.

It can handle more than 2gb

I think some addons causes this crashes.

SantieClaws · March 2015

I am having these sorts of problems. Always in very populated areas. Has been mostly unplayable both tonight and last Saturday night. Everything is fine when I play in the mornings or at quieter times.

The players all around me stop moving. NPCs continue moving and I am able to move around - just not interact with anything. Then eventually I get booted out. Sometimes with that error 1 message.

I think it might be the same issue that has been affecting PVP. Too many players in one area and the game cannot cope.

Evergnar · March 2015

Been getting freezes as well. At least one a day. Does not seem to matter if it's high or low pop areas. It does seem to happen quite often after some kind of action or interaction. Node harvest, talking to banker, thieving lockboxes and containers and a few times in the middle of jumping.

PoisonedPaint · March 2015

Having it here every so often too. Does it in Ebonheart NA for me.

tinythinker · March 2015

I've been detailing lag tsunamis* with severe responsiveness delays in fights, world freezes (you can run around but no abilities/interactions work and other PCs are not moving, you eventually crash), and problems with logging back in (same 2-3 error messages over and over) on the forums since the Monday night before the first patch after Update 6 came out. That was happening in Vet versions of AD questing zones. Eventually the tsunamis, which could last up to 2 hours and essentially make the game unplayable, died down but I still get the world freezes/crashes in PvE zones.

As for PvP, I tried to go to Thornblade this past Thursday and the world freeze happened within 10 seconds. Not even near a battle. Logged back into the game same thing. Tried to log in again and got the same 2-3 log in error messages that mean "unknown failure" and "server is busy". Last night (Friday) I logged into Thorn and after a rough start it went just fine with no issues for hours. Had a great time. Been trying to play tonight in Chillrend and it has been truly awful. I was in Haderus earlier in the day when the pop was low and even doing PvE things I got world freezes. Switched to Chill for some PvP action and had pauses/fast fowards, puases/fast forwards, then world freezes/crashes. Several times in a row. And when trying to log back into the game, I get 3-12 of those same error messages.

These things and similar issues have been noted by many players for weeks, so, to the person who asked why this isn't getting a more visible response, I can't really tell you. It affects people randomly, so that some get this kind of thing lot, some a little/not at all, and some off and on. I have tried all of the standard "checks" and "fixes", but none of them reliably help and nothing else has changed with my computer or the performance of any other program or internet-based service. The only common denominators are 1) Update 6 and 2) the recent increase in player populations. Each time I try to play the game I have no idea whether I will get the haflway decent connection/play experience or the absolutely awful/unplayable one.

*Found here:
http://forums.elderscrollsonline.com/en/discussion/comment/1616616/#Comment_1616616
http://forums.elderscrollsonline.com/en/discussion/comment/1619136/#Comment_1619136
http://forums.elderscrollsonline.com/en/discussion/comment/1625805/#Comment_1625805

tinythinker · March 2015

Soooooooo awesome. I was just riding to a battle on Chillrend when I tried to dismount and change my weapon bar before getting too close. Couldn't dismount. Clear sign of a freeze. Then a level 25 attacked my VR11. I would see an attack, then everything would freeze, then something else would be happening. Then everything would freeze. No way to fight back. Took the player a minute to kill my character. But good news! After I died the freezing ended -- for less than 30 seconds, at which time the game crashed. Again.

Edited to add: The only correlation so far is that when this kind of experience is happening in the game, the forums/ESO website also take forever to load/refresh pages. And it isn't the internet connection or my PC. I can turn off the game and close the ESO forums tab, open a few different streaming videos/music channels and some social media tabs, and things work OK. I close all of that, just have the ESO forums up and the game running, and it's all very slow or inaccessible.

Uberkull · March 2015

So here's a tech support thread I started on this. I at least I get a crash reporter when it freezes and I have had a open ticket with support since 1.6 release.

http://forums.elderscrollsonline.com/en/discussion/comment/1646823/#Comment_1646823

The devs are looking at a 32 bit memory issue. That's the last word I got from support.

What helps me play...for s little longer is a little program called CleanMem. I'll lnk the post where I talk about it in the same tech support thread.
http://forums.elderscrollsonline.com/en/discussion/comment/1604377/#Comment_1604377

Cazic · March 2015

This is happening pretty often for me lately as well. Once every day or two.

Holycannoli · March 2015

Happened twice today for me, again both times near the Sentinel bank. It's becoming a regular feature of the game.

mdegarispreeb18_ESO · April 2015

Same for me. I get freezes about 2-3 times a day, over 4-5 hours of gameplay. It usually happens while I'm riding on my mount, but not always - its happened when I've interacted with an NPC, fighting in Cyrodiil, picking flowers. There doesn't seem to be a pattern to it.
Seems to be happening more since 2.0.3. I've seen a few twitch streamers getting these freezes also.

KrayzD · April 2016

PS4 on Soul Meld Mage, 3 freezes in 10 minutes.

Solus · October 2016

This happens to me in IC. Screen freezes randomly, have to control alt delete to fix it, then i cannot log into the character anymore after this.

I have a brand new computer,

32GB ram
gtx 1080
6850k hex core processor.

Basically an enthusiasts computer. This should not be happening.

ThePaleItalian · October 2016

NECRO!!!!

Kill it with fire!!!!!!!!!!!!!!

Inb4lock

Doctordarkspawn · October 2016

Had it happen today during pledges. Unacceptable. This never happens to me.

Solus · October 2016

Doctordarkspawn wrote: »

Had it happen today during pledges. Unacceptable. This never happens to me.

Yeah, now when i try to log into that character it just stays on the loading screen forever and wont go past it.