This is outrageous ZeniMax, STILL getting latency spikes and errors.

Skjoldur · March 2015

Athas24 wrote: »

shhh its ok........ it's going to be ok........

I had that last night too but I made it. We all made it.

*hands blanket and hot tea*

You "had that last night too"?! It's happening all the time. Ping is going like crazy between 60ms and 999+ms almost all the time.

Drachenfier · March 2015

My system completely locked up last night, first time its happened since i bought this rig a year and a half ago

I can play SWTOR all night long with no problems, but I crash nightly in ESO. Usually the game just locks up, but not this time.

istateres · March 2015

.[/quote]

Yes, it could be your isp.

Even if every other game you play doesn't suffer from lag...

...unless your other game(s) have the same routing to ZOS's servers to AT&T in Texas.

Post your traceroute and pathping to one of your games that doesn't suffer lag and the one for TESO that has lag. Let's see some real data.[/quote]

Help me understand things. Certainly my ISP controls the path TO TESO, but doesn't TESO's ISP control the path BACK to me??? And both have to be working well or LAG.

Keepercraft · March 2015

To much laaaaags......

LEGENDARYYY · March 2015

your ISP may be fine, allthough it's not unusual that some ISPs may have problems routing to certain servers.

If you could get the IP address of NA and/or EU ESO servers and ping it in cmd -> "ping (ip address)
-t" you would get valuable information.

- if ping rockets up in cmd to ESO servers (and stable to other servers) it's not related to game engine, and the problem is likely your ISPs connection to that specific server provider.

- if ping is stable then it is a problem with the game.

if a lot of ISPs struggle with connection to ESO servers (which it seems like), the problem lies with the ESO server provider.

@ZOS_GinaBruno could you provide us some IP addresses from the same server provider which ESO uses for testing purposes?

Tandor · March 2015

demonaffinity wrote: »

Tandor wrote: »

grimsfield wrote: »

I wish ZOS would realize that players would probably complain a lot less if they were just a little bit more transparent with this stuff.

They've made 5 posts in the last 5 days about lag on the PC version, including one specifically on the issue of lag outside of Cyrodiil, along with a number of posts about performance issues on the Mac. All are readily visible on the Dev Tracker, and they all relate to topics on the General Discussion and Alliance War forums. Additionally, they have technical staff who respond on the PC Technical Support Board with official replies to 14 of the 30 topics on the front page. How much more transparent do they need to be?

I don't work for ZOS, I don't speak for them, but as nothing more than a fellow player I do think that sometimes people need to do a bit more to help themselves by looking into what ZOS have said, and by helping other players' attempts to help them rather than just blindly blaming it all on ZOS and accusing them of doing nothing about it. It also helps if these things are posted on the right board so they are seen by the right people.

Can you provide a source? I fail to find anything but cyrodiil related topics.

It's in another topic, a couple of posts after you commented how much better your performance has been since TU launched. 20th March, Dev Tracker. Of course, it's not a technical response because it's on the General Discussion board, but it indicates that they're aware of the problem and are looking for more details of where it's occurring so they can research it.

I also think it helps with performance issues if people say which server they're playing on, and where they are in the world as well as their ISP.

jamesharv2005ub17_ESO · March 2015

phtony06b14_ESO wrote: »

jamesharv2005ub17_ESO wrote: »

110 ms is not high. If I let you play at 75 or 110 you could not tell the difference. Not buying you have 20ms ping to anywhere besides your local CO also. Just not possible with the way the internet works.

Could care less whether you buy it or not. I always got 20 ms ping playing Battlefield on our server based out of Chicago and only slightly higher from the one in Dallas.

and 75 is smoother than 110 - I notice it mostly when I weapon swap.

If it's not an issue for you then great but don't assume your experience dictates what everyone else is experiencing.

There is no way possible you can tell the diff between 70 and 110 ms. Its just not humanly possible. As far as a 20ms ping to any servers I think that was just either wishful thinking or a display error.

StaticWax · March 2015

I never have any issues with PvE lag. Your ISP is probably shite.

LEGENDARYYY · March 2015

jamesharv2005ub17_ESO wrote: »

phtony06b14_ESO wrote: »

jamesharv2005ub17_ESO wrote: »

110 ms is not high. If I let you play at 75 or 110 you could not tell the difference. Not buying you have 20ms ping to anywhere besides your local CO also. Just not possible with the way the internet works.

Could care less whether you buy it or not. I always got 20 ms ping playing Battlefield on our server based out of Chicago and only slightly higher from the one in Dallas.

and 75 is smoother than 110 - I notice it mostly when I weapon swap.

If it's not an issue for you then great but don't assume your experience dictates what everyone else is experiencing.

There is no way possible you can tell the diff between 70 and 110 ms. Its just not humanly possible. As far as a 20ms ping to any servers I think that was just either wishful thinking or a display error.

of course you can tell the difference, 40 ms is A LOT, especially from 70 to 110 ms. Where 70 is the absolute max playable ms for first person shooter players, and 110 is unplayable. (I know as im a retired semi-pro fps player)

It is harder to tell in an MMORPG though, but not even close to impossible.

Sylvyr · March 2015

If you are in a group of 12 people that are from all sorts of geographic areas, with different ISPs, and they all experience lag at the same time, it's gotta be all their endpoints messing up at the same time, right?

gard · March 2015

istateres wrote: »

Everytime I put in a trouble ticket they say it's my ISP. Shockingly, my ISP says it's ESO's fault.

How can I tell who's at fault??

Do a speed test to a server near the ESO servers you use

http://www.speedtest.net/

To figure out where the NA servers are located:
I opened up resource monitor on a 2nd monitor, logged in to the game, and found that I'm connecting to 198.20.200.24, 28, 29, and 34 depending on what area (in game) I'm in. Tracerouting those IPs, my last hop appears to be in Dallas. So my assumption is that the NA servers are located there.

Pick a server in Dallas in the speedtest.net app and do the test. It will give you ping (latency) and throughput. If the latency between you and the test server in Dallas is low, then the problem ain't your ISP or internet connection.

Incidentally, I call BS on the idea that there's one "megaserver" for NA. As I was teleporting around today I could see the IPs I was connected to change as I ported from zone to zone (e.g. Rivenspire to Glenumbra) . One server per zone, maybe.

LEGENDARYYY · March 2015

Sylvyr wrote: »

If you are in a group of 12 people that are from all sorts of geographic areas, with different ISPs, and they all experience lag at the same time, it's gotta be all their endpoints messing up at the same time, right?

if 12/12 people experience the unstable ms it's most likely not a problem with ISPs, no. The problem is either related to the game and/or ESO server provider.

I have no knowledge of how their server structure looks like.

I don't lag at all myself. Constant 100-110 ms. Even in PvP with 200 people my latency is fine, crappy framerate tho (which is another discussion)

LEGENDARYYY · March 2015

gard wrote: »

istateres wrote: »

Everytime I put in a trouble ticket they say it's my ISP. Shockingly, my ISP says it's ESO's fault.

How can I tell who's at fault??

Do a speed test to a server near the ESO servers you use

http://www.speedtest.net/

To figure out where the NA servers are located:
I opened up resource monitor on a 2nd monitor, logged in to the game, and found that I'm connecting to 198.20.200.24, 28, 29, and 34 depending on what area (in game) I'm in. Tracerouting those IPs, my last hop appears to be in Dallas. So my assumption is that the NA servers are located there.

Pick a server in Dallas in the speedtest.net app and do the test. It will give you ping (latency) and throughput. If the latency between you and the test server in Dallas is low, then the problem ain't your ISP or internet connection.

Incidentally, I call BS on the idea that there's one "megaserver" for NA. As I was teleporting around today I could see the IPs I was connected to change as I ported from zone to zone (e.g. Rivenspire to Glenumbra) . One server per zone, maybe.

You need to ping the ESO server provider, not the location???? I've had problems with certain providers from Germany. My ping would be amazing with some server providers, and utter crap with others, even if they were located in the same city.

Sylvyr · March 2015

LEGENDARYYY wrote: »

Sylvyr wrote: »

If you are in a group of 12 people that are from all sorts of geographic areas, with different ISPs, and they all experience lag at the same time, it's gotta be all their endpoints messing up at the same time, right?

if 12 people experience the unstable ms it's most likely not a problem with ISPs, no. The problem is either related to the game and/or ESO server provider.

Now THAT seems to makes some sense!

Saturn · March 2015

While I don't get latency spikes or "errors" (not sure what you are refering to) that are noticeable I do get crashes that are seemingly associated with zone population. It has been better since 1.6 and I do crash to desktop far less. That being said, I do still crash every 2-3 hours of playing. As far as I know the type of crashes I am getting are associated with my CPU (I have an Intel i5-4440) and even when the game is idle it uses a large amount of my CPU (you can check yourself if you have your task manager running while the game is active).

They have yet to acknowledge that some players are having this issue even though I know a few people who do have it.
However, that does not mean they aren't working on it.

The way I see it 100% transparency in a company is not really a good thing and I think in your case the problem is similar to mine, it is not something that effects everyone who plays and therefore should not need mention until fixed. Acknowledging a problem does not make it go away and if they spent all their time telling us about problems there would be less time spent on fixing them.

daemonios · March 2015

People still blaming ISPs and players' computers: do a search in the forums for "PvE lag" and notice how the threads have multiplied since 1.6 went live, then even more so after 2.0.

This is NOT a client-side issue. It is a server issue. Just today I was doing the vet pledge (Spindleclutch) and had 2 lag spikes - one during the 3 flesh golem fight, where everything froze but I was able to move and get out of the way, and another at the last boss where everything froze INCLUDING my toon, so obviously when the spike was over I was lying dead on the floor inside the boss' AoE.

jamesharv2005ub17_ESO · March 2015

If its server side why is there absolutely noone in my 500 member guild having this issue? Also are we seriously complaining about a 20ms ping difference meaning the game is unplayable? You know MS stands for millisecond right? 1000th of a second. You blink and miss more.

demonaffinity · March 2015

jamesharv2005ub17_ESO wrote: »

If its server side why is there absolutely noone in my 500 member guild having this issue? Also are we seriously complaining about a 20ms ping difference meaning the game is unplayable? You know MS stands for millisecond right? 1000th of a second. You blink and miss more.

Try play with 999+ latency every 5 seconds for 5 hours. And I highly doubt you asked 500 players and got respondse from each and everyone of them.

LEGENDARYYY · March 2015

daemonios wrote: »

People still blaming ISPs and players' computers: do a search in the forums for "PvE lag" and notice how the threads have multiplied since 1.6 went live, then even more so after 2.0.

This is NOT a client-side issue. It is a server issue. Just today I was doing the vet pledge (Spindleclutch) and had 2 lag spikes - one during the 3 flesh golem fight, where everything froze but I was able to move and get out of the way, and another at the last boss where everything froze INCLUDING my toon, so obviously when the spike was over I was lying dead on the floor inside the boss' AoE.

From my point of view with the facts presented to me there are two possible reasons why some people are lagging and others are not:

1. The "Megaserver" is not one server, it's a group of servers linked together.(fact) Some of these servers get overloaded and the players on those servers are lagging. While players standing right next to them in game are on a different server without overload and will not be affected.

2. ESO server provider has severe problems with their routing to a huge number of ISPs.

my nr.1 is probably the most likely one because most of the lagg started with Tamriel Unlimited and increased population.

Edit: Population in conjunction with poor game code is probably what causes the overload described in my nr.1

gard · March 2015

LEGENDARYYY wrote: »

gard wrote: »

istateres wrote: »

Everytime I put in a trouble ticket they say it's my ISP. Shockingly, my ISP says it's ESO's fault.

How can I tell who's at fault??

Do a speed test to a server near the ESO servers you use

http://www.speedtest.net/

To figure out where the NA servers are located:
I opened up resource monitor on a 2nd monitor, logged in to the game, and found that I'm connecting to 198.20.200.24, 28, 29, and 34 depending on what area (in game) I'm in. Tracerouting those IPs, my last hop appears to be in Dallas. So my assumption is that the NA servers are located there.

Pick a server in Dallas in the speedtest.net app and do the test. It will give you ping (latency) and throughput. If the latency between you and the test server in Dallas is low, then the problem ain't your ISP or internet connection.

Incidentally, I call BS on the idea that there's one "megaserver" for NA. As I was teleporting around today I could see the IPs I was connected to change as I ported from zone to zone (e.g. Rivenspire to Glenumbra) . One server per zone, maybe.

You need to ping the ESO server provider, not the location???? I've had problems with certain providers from Germany. My ping would be amazing with some server providers, and utter crap with others, even if they were located in the same city.

Technically yes. But if I can speedtest or traceroute to three or four other servers in Dallas with ~30ms average latency, while getting 900ms+ latency to Zenimax (who incidentally is their own ISP, with their own edge routers and IP space), then I'm comfortable saying the problem isn't with my ISP or the intermediary hops, but with Zenimax.

Oh, and to the guy claiming that 20ms ping isn't physically possible:
This is from my office in SC to the Zenimax server in Dallas at 198.20.200.29. Just missing 20ms by 4 one thousandths of a second

support.erad.com (0.0.0.0)                                      Thu Mar 26 12:24:30 2015
Keys:  Help   Display mode   Restart statistics   Order of fields   quit
                                                       Packets               Pings
 Host                                                Loss%  Last   Avg  Best  Wrst StDev
 1. 208.87.85.18                                      0.0%   0.3   0.5   0.3   2.7   0.5
 2. 67.23.161.139                                     0.0%   3.9   4.9   3.9  24.0   4.3
 3. xe-9-1-3.edge5.Atlanta2.Level3.net                0.0%   3.9   4.5   3.9  16.3   2.6
 4. ae-3-80.edge2.Dallas1.Level3.net                  4.5%  24.0  23.9  23.9  24.0   0.0
 5. ae-3-80.edge2.Dallas1.Level3.net                  4.5%  23.9  30.0  23.9  52.7   9.0

istateres · March 2015

LEGENDARYYY wrote: »

daemonios wrote: »

People still blaming ISPs and players' computers: do a search in the forums for "PvE lag" and notice how the threads have multiplied since 1.6 went live, then even more so after 2.0.

This is NOT a client-side issue. It is a server issue. Just today I was doing the vet pledge (Spindleclutch) and had 2 lag spikes - one during the 3 flesh golem fight, where everything froze but I was able to move and get out of the way, and another at the last boss where everything froze INCLUDING my toon, so obviously when the spike was over I was lying dead on the floor inside the boss' AoE.

From my point of view with the facts presented to me there are two possible reasons why some people are lagging and others are not:

1. The "Megaserver" is not one server, it's a group of servers linked together.(fact) Some of these servers get overloaded and the players on those servers are lagging. While players standing right next to them in game are on a different server without overload and will not be affected.

2. ESO server provider has severe problems with their routing to a huge number of ISPs.

my nr.1 is probably the most likely one because most of the lagg started with Tamriel Unlimited and increased population.

So its a balance issue on their end??

jamesharv2005ub17_ESO · March 2015

gard wrote: »
LEGENDARYYY wrote: »

gard wrote: »

istateres wrote: »

Everytime I put in a trouble ticket they say it's my ISP. Shockingly, my ISP says it's ESO's fault.

How can I tell who's at fault??

Do a speed test to a server near the ESO servers you use

http://www.speedtest.net/

To figure out where the NA servers are located:
I opened up resource monitor on a 2nd monitor, logged in to the game, and found that I'm connecting to 198.20.200.24, 28, 29, and 34 depending on what area (in game) I'm in. Tracerouting those IPs, my last hop appears to be in Dallas. So my assumption is that the NA servers are located there.

Pick a server in Dallas in the speedtest.net app and do the test. It will give you ping (latency) and throughput. If the latency between you and the test server in Dallas is low, then the problem ain't your ISP or internet connection.

Incidentally, I call BS on the idea that there's one "megaserver" for NA. As I was teleporting around today I could see the IPs I was connected to change as I ported from zone to zone (e.g. Rivenspire to Glenumbra) . One server per zone, maybe.

You need to ping the ESO server provider, not the location???? I've had problems with certain providers from Germany. My ping would be amazing with some server providers, and utter crap with others, even if they were located in the same city.

Technically yes. But if I can speedtest or traceroute to three or four other servers in Dallas with ~30ms average latency, while getting 900ms+ latency to Zenimax (who incidentally is their own ISP, with their own edge routers and IP space), then I'm comfortable saying the problem isn't with my ISP or the intermediary hops, but with Zenimax.

Oh, and to the guy claiming that 20ms ping isn't physically possible:
This is from my office in SC to the Zenimax server in Dallas at 198.20.200.29. Just missing 20ms by 4 one thousandths of a second
support.erad.com (0.0.0.0)                                      Thu Mar 26 12:24:30 2015
Keys:  Help   Display mode   Restart statistics   Order of fields   quit
                                                       Packets               Pings
 Host                                                Loss%  Last   Avg  Best  Wrst StDev
 1. 208.87.85.18                                      0.0%   0.3   0.5   0.3   2.7   0.5
 2. 67.23.161.139                                     0.0%   3.9   4.9   3.9  24.0   4.3
 3. xe-9-1-3.edge5.Atlanta2.Level3.net                0.0%   3.9   4.5   3.9  16.3   2.6
 4. ae-3-80.edge2.Dallas1.Level3.net                  4.5%  24.0  23.9  23.9  24.0   0.0
 5. ae-3-80.edge2.Dallas1.Level3.net                  4.5%  23.9  30.0  23.9  52.7   9.0

Ok you first off are only routing to a level 3 hub. Secondly nowhere on there is a 20 ms ping. So ya if you show me 20ms ping to an actual gaming server and not a routing hub that would be great.

LEGENDARYYY · March 2015

istateres wrote: »

LEGENDARYYY wrote: »

daemonios wrote: »

People still blaming ISPs and players' computers: do a search in the forums for "PvE lag" and notice how the threads have multiplied since 1.6 went live, then even more so after 2.0.

This is NOT a client-side issue. It is a server issue. Just today I was doing the vet pledge (Spindleclutch) and had 2 lag spikes - one during the 3 flesh golem fight, where everything froze but I was able to move and get out of the way, and another at the last boss where everything froze INCLUDING my toon, so obviously when the spike was over I was lying dead on the floor inside the boss' AoE.

From my point of view with the facts presented to me there are two possible reasons why some people are lagging and others are not:

1. The "Megaserver" is not one server, it's a group of servers linked together.(fact) Some of these servers get overloaded and the players on those servers are lagging. While players standing right next to them in game are on a different server without overload and will not be affected.

2. ESO server provider has severe problems with their routing to a huge number of ISPs.

my nr.1 is probably the most likely one because most of the lagg started with Tamriel Unlimited and increased population.

So its a balance issue on their end??

automatically funneling players from overloaded servers to a different server might be a problem they are having, yes. But there might not be any servers left for them that aint on the brink of getting overloaded.

The game may be poorly coded aswell and puts more load on the servers then it has to.

They would have to expand (buy more servers), fix funneling if they have available servers, or fix their game.

wrlifeboil · March 2015

ESO player: I have lag. I blame ZOS. Fix it, ZOS!

Player in other mmo: Here is my traceroute and pathping. Can you pinpoint where the problem is and see if others are having the same problem? Example: http://us.battle.net/wow/en/forum/topic/16716091757

I have a hunch which method works better.

Robbmrp · March 2015

rbenkepub19_ESO wrote: »

If you're experiencing lag/latency problems, are a Comcast customer, and are using a Comcast wireless modem for your connection to ESO...try using a network cable to connect to the modem, or plug your own wireless router into it. Comcast's wifi modems leave much to be desired.

Comcast is also setting up their rented modems so that the broadcast "Free Wireless" to anyone in your area. They are trying to expand Free Wifi by using your rented router..... This is why I will NEVER rent a modem from Comcast. Luckily Google Fiber is getting setup in my area so I hope to be on Google by the end of the year!

jamesharv2005ub17_ESO · March 2015

Robbmrp wrote: »

rbenkepub19_ESO wrote: »

If you're experiencing lag/latency problems, are a Comcast customer, and are using a Comcast wireless modem for your connection to ESO...try using a network cable to connect to the modem, or plug your own wireless router into it. Comcast's wifi modems leave much to be desired.

Comcast is also setting up their rented modems so that the broadcast "Free Wireless" to anyone in your area. They are trying to expand Free Wifi by using your rented router..... This is why I will NEVER rent a modem from Comcast. Luckily Google Fiber is getting setup in my area so I hope to be on Google by the end of the year!

You can turn off the hot spot.

Robbmrp · March 2015

Deviante wrote: »

It makes me want to abuse you when people complain and say the game is unplayable at 200+ ms latency.

Try being an australian with an average ping of 270 dealing with the recent instability of the servers most fights now I just engage and then spam abilities then play flip the coin to see wether it is me or the mobs that are dead. Ive given up playing my vet 14 characters all together and have started levelling an alt because it is the only thing I can do with the state of the latency.

Is that the case with all Austrailan ISP providers? I'm in the USA so I am unfamiliar with how your internet providers work.

Robbmrp · March 2015

Grabmoore wrote: »

Hi everyone.

I just wanted to tell you that this kind of thread isn't existing in the german sub section.
Before playing this game (I did test and love it in Beta) I was playing Neverwinter and people had similar "server lags" like you.
However those issues all had one source:

The american FTC and routing issues the companies who handle traffic like "Cogentco"!

All I can suggest you is to do tracert's in order to specify your issue.

Greetings from Germany

So are you not on the EU server then? They have been reporting game freezes as it put on pause. Then the game resumes right where it left off 15 seconds later. How is it that they are having issues and you are not? Are ISP's really bad in certain parts of Europe? Has Comcast moved?!?!?!

Sallington · March 2015

Tandor wrote: »

demonaffinity wrote: »

It's NOT an issue with my ISP I can play every other game just fine, and I play like 20 on and off.

The fact that you can play other games fine has absolutely no bearing whatsoever on whether there are routing issues affecting the transfer of data between you and this game's servers.

However, if you don't want any help from anyone else by answering simple questions about your setup, don't intend to check out your IPS's support forums, and don't want to do any research on the developers' comments preferring others to do that for you, and you don't want to post this on a board where the technical guys can help you then fine, that's your prerogative. Just don't expect to get the issue resolved any time soon with that approach.

It just so happens everyone in Cyrodil has routing issues?

jamesharv2005ub17_ESO · March 2015

Sallington wrote: »

Tandor wrote: »

demonaffinity wrote: »

It's NOT an issue with my ISP I can play every other game just fine, and I play like 20 on and off.

The fact that you can play other games fine has absolutely no bearing whatsoever on whether there are routing issues affecting the transfer of data between you and this game's servers.

However, if you don't want any help from anyone else by answering simple questions about your setup, don't intend to check out your IPS's support forums, and don't want to do any research on the developers' comments preferring others to do that for you, and you don't want to post this on a board where the technical guys can help you then fine, that's your prerogative. Just don't expect to get the issue resolved any time soon with that approach.

It just so happens everyone in Cyrodil has routing issues?

We are talking about PVE lag here. The "lag" in cyrodill is caused by processing issues rater than latency issues. They claim just buying more hardware wont fix it. Seems to me more hardware cant hurt anything. I dont know tho I have never worked at a NOC for a major game before.