This is outrageous ZeniMax, STILL getting latency spikes and errors.

RSram

The problem is not the internet connection, or the computer - PERIOD!

Why am I stating this?

I have both an AT&T and Comcast connection and I get the same results as the posters in this discussion. I had the same problems with intermittent lag when I lived in Maryland (using Comcast), and I still have the same problems here in Florida( Using Comcast and AT&T). My Comcast connection speed is 60 down and 12 up which is ten times more than I need to play any Internet game. I use a 1 GB wired connection to the Comcast Modem. My latency to the Orlando Comcast server is 20 ms. I use a port triggering and high QOS for ESO. My latency while playing ESO since update 1.6 has risen from 100 ms to 105 ms. I play ESO during the week at 1 am to 4 am when the demand on the Internet should be fairly low. I get the same lag problems on both of my custom built computers. I rarely have lag issues in other online games such as BF4 and GuildWars 2.

Although I am a retired network administrator with extensive firewall experience, I decided to swallow my pride and hire a local network contractor to test my internal to the Internet connection. Cost me about a $1000 to do this. The test was done during a weekday at 3 am EST. Guess what, the contractors didn't found any thing wrong with my connection or my computer systems; I was told that my internal network cannot be optimized any farther that what it currently is.

I believe the problem is on the ESO server side, and the lag depends on how many players are around you while playing PVP or PVE. I also believe that the instancing in this game is poorly implemented and compounds the lag issue. Another issue in the PVP area is that the combat calculations are too complex for having 200 players in real time combat, but this is another issue for another discussion.

Tandor

demonaffinity wrote: »

It's NOT an issue with my ISP I can play every other game just fine, and I play like 20 on and off.

The fact that you can play other games fine has absolutely no bearing whatsoever on whether there are routing issues affecting the transfer of data between you and this game's servers.

However, if you don't want any help from anyone else by answering simple questions about your setup, don't intend to check out your IPS's support forums, and don't want to do any research on the developers' comments preferring others to do that for you, and you don't want to post this on a board where the technical guys can help you then fine, that's your prerogative. Just don't expect to get the issue resolved any time soon with that approach.

jamesharv2005ub17_ESO

105ms is nothing. Thats not lag thats just normal. There is absolutely no reason you should see any slow down whatsoever between a 50 and 105ms ping. As far as the 5ms claim Im not buying it. From FL to MS is never going to be 5ms. Especially with all the people playing on the server.

demonaffinity

Tandor wrote: »

demonaffinity wrote: »

It's NOT an issue with my ISP I can play every other game just fine, and I play like 20 on and off.

The fact that you can play other games fine has absolutely no bearing whatsoever on whether there are routing issues affecting the transfer of data between you and this game's servers.

However, if you don't want any help from anyone else by answering simple questions about your setup, don't intend to check out your IPS's support forums, and don't want to do any research on the developers' comments preferring others to do that for you, and you don't want to post this on a board where the technical guys can help you then fine, that's your prerogative. Just don't expect to get the issue resolved any time soon with that approach.

I did my research and Im 100% sure that it's not my ISP

fromtesonlineb16_ESO

RSram wrote: »

Although I am a retired network administrator with extensive firewall experience, I decided to swallow my pride and hire a local network contractor to test my internal to the Internet connection.

Before that did you do the obvious test: run a tracert while seeing lag spikes (or as I do run it continuously if I start seeing the in-game latency number jump over 100)?

That's very simple proof lag spikes of 999+ as we're seeing a lot these days isn't a routing problem?

I know you're on the NA server, in Europe we have regularly periods where the 999+ happens frequently and I've never once seen the tracert show anything other than the normal 30 or so at the final hop.

I totally agree with you, it's ZOS server tech, period.

wrlifeboil

demonaffinity wrote: »

Tandor wrote: »

demonaffinity wrote: »

Soo, any chance zenimax would consider this...? Hello? Anyone? Or is all the Zenimax employees looking at this thread and go like "hmm, oh well -close&ignore"?

You've been told it's been acknowledged often enough and that the Dev Tracker is where you'll find their comments. You'll see the link to that at the top of the forums home page.

You're also posting support issues on a general discussion board where the only ZOS staff posting are moderators by and large, whereas on the PC Technical Support board there are ZOS technical reps with a much greater response rate.

Where are you playing from, is it a direct wired USB modem connection rather than shared/wireless, and which ISP are you with? Have you checked their own support forums as this is, for example, a regular problem with a number of MMOs so far as some Virgin Media customers are concerned.

There clearly are performance issues affecting a small number of players outside of Cyrodiil, primarily in dungeons, and it will take a two-way exchange between the affected players and ZOS - possibly extended to include their ISPs if there's a common link - for it to be sorted. The more polite and friendly one can be in those exchanges the better the chance of it being addressed.

I've yet to find a source of them acknowledging latency issues in PvE when few players are present on the same map. it's all Cyrodiil related topics. if I missed one of them addressing PvE lag, please give me the source.

It's NOT an issue with my ISP I can play every other game just fine, and I play like 20 on and off. I've done my research and it's NOT my ISP. The fact people will still suggest the whole "MAYBE ITS YOUR CRAPPY HERPA DERP" when its affecting half the playerbase, BAFFLES me. And no thats not a correct statistic, it's an exaggeration to make a point.

wOOOOt_of_SD wrote: »

Why do some keep saying "its in PVE, Not in PVP"..

Like its ok that it happens all the time in PVP..

Fix both please!

Dont buy cheap hardware ;p (i dont know if that is the problem)

I'm putting emphasis on PvE lag because they already addressed lag in Cyrodiil. I want them to realize it's their entire game, and not only pvp. But of course both pvp and pve should be without lag.

Yes, it could be your isp.

Even if every other game you play doesn't suffer from lag...

...unless your other game(s) have the same routing to ZOS's servers to AT&T in Texas.

Post your traceroute and pathping to one of your games that doesn't suffer lag and the one for TESO that has lag. Let's see some real data.

Drachenfier

I haven't experienced any pve lag at all, however, I am still suffering from random crashes that only started after this last patch.

jamesharv2005ub17_ESO

I havent had any lag either. My pings stay about 75-100 ms or so.

ZigoSid

Ultra Lag spikes here since 2.0.2 even in PVE this time.

demonaffinity

wrlifeboil wrote: »

demonaffinity wrote: »

Tandor wrote: »

demonaffinity wrote: »

Soo, any chance zenimax would consider this...? Hello? Anyone? Or is all the Zenimax employees looking at this thread and go like "hmm, oh well -close&ignore"?

You've been told it's been acknowledged often enough and that the Dev Tracker is where you'll find their comments. You'll see the link to that at the top of the forums home page.

You're also posting support issues on a general discussion board where the only ZOS staff posting are moderators by and large, whereas on the PC Technical Support board there are ZOS technical reps with a much greater response rate.

Where are you playing from, is it a direct wired USB modem connection rather than shared/wireless, and which ISP are you with? Have you checked their own support forums as this is, for example, a regular problem with a number of MMOs so far as some Virgin Media customers are concerned.

There clearly are performance issues affecting a small number of players outside of Cyrodiil, primarily in dungeons, and it will take a two-way exchange between the affected players and ZOS - possibly extended to include their ISPs if there's a common link - for it to be sorted. The more polite and friendly one can be in those exchanges the better the chance of it being addressed.

I've yet to find a source of them acknowledging latency issues in PvE when few players are present on the same map. it's all Cyrodiil related topics. if I missed one of them addressing PvE lag, please give me the source.

It's NOT an issue with my ISP I can play every other game just fine, and I play like 20 on and off. I've done my research and it's NOT my ISP. The fact people will still suggest the whole "MAYBE ITS YOUR CRAPPY HERPA DERP" when its affecting half the playerbase, BAFFLES me. And no thats not a correct statistic, it's an exaggeration to make a point.

wOOOOt_of_SD wrote: »

Why do some keep saying "its in PVE, Not in PVP"..

Like its ok that it happens all the time in PVP..

Fix both please!

Dont buy cheap hardware ;p (i dont know if that is the problem)

I'm putting emphasis on PvE lag because they already addressed lag in Cyrodiil. I want them to realize it's their entire game, and not only pvp. But of course both pvp and pve should be without lag.

Yes, it could be your isp.

Even if every other game you play doesn't suffer from lag...

...unless your other game(s) have the same routing to ZOS's servers to AT&T in Texas.

Post your traceroute and pathping to one of your games that doesn't suffer lag and the one for TESO that has lag. Let's see some real data.

I already checked these things myself

RSram

jamesharv2005ub17_ESO wrote: »

105ms is nothing. Thats not lag thats just normal. There is absolutely no reason you should see any slow down whatsoever between a 50 and 105ms ping. As far as the 5ms claim Im not buying it. From FL to MS is never going to be 5ms. Especially with all the people playing on the server.

I said it risen 5 ms to 105 ms which means it was previously 100 ms. I should have stated this more clearly, so I edit my comment to reflect this change. Yes I agree there is no way anyone could connect to the ESO server at 5 ms, unless it was an internal connection. Since beta, my latency has varied from 80 ms to 105 ms with no difference in intermittent lag since update 1.4.

Another poster pointed out that the route from your computer to the server could be an issue. This could be the reason why some players never have lag issues and other don't. Routing constantly changes, so you may have a good route when playing BF4, but a bad route when playing ESO on a particular day and time. I tested the route that Comcast took and it looks like ZOS is using AT&T's network. AT&T has the worst internal routing and network -IMO! Which is why I use Comcast as my main ISP. I could go on and on with the battles that I had with AT&T and the latency of my connection, but that's a topic for another discussion.

You can't test the accuracy of the in game latency meter because running a tracert never finishes and times out. This may be due to the firewall rules on their gateway router.

And finally, if you had at least one day where you didn't experienced lag while playing ESO with a large number of players around you, then it's not your computer or your router configuration - PERIOD! It's either your ISP, an Internet routing issue, or the ZOS network which is creating the lag. Unfortunately there is not much you can do about it, but live with it, or play another game.

grimsfield

I wish ZOS would realize that players would probably complain a lot less if they were just a little bit more transparent with this stuff.

Tandor

grimsfield wrote: »

I wish ZOS would realize that players would probably complain a lot less if they were just a little bit more transparent with this stuff.

They've made 5 posts in the last 5 days about lag on the PC version, including one specifically on the issue of lag outside of Cyrodiil, along with a number of posts about performance issues on the Mac. All are readily visible on the Dev Tracker, and they all relate to topics on the General Discussion and Alliance War forums. Additionally, they have technical staff who respond on the PC Technical Support Board with official replies to 14 of the 30 topics on the front page. How much more transparent do they need to be?

I don't work for ZOS, I don't speak for them, but as nothing more than a fellow player I do think that sometimes people need to do a bit more to help themselves by looking into what ZOS have said, and by helping other players' attempts to help them rather than just blindly blaming it all on ZOS and accusing them of doing nothing about it. It also helps if these things are posted on the right board so they are seen by the right people.

Sylvyr

It's the north koreans...

Jules

Definitely not your/anyone else's connection. I group with multiple people from all over the world and the 999+ latency and lag spikes are happening to many people, as are the load screen issues. We've had load screens that last indefinitely. We also have load screens that happen in the middle of boss fights (our tank got a load screen with valkyn skoria at 40% the other day, on a deathless run, that was SUPERB). So I wholeheartedly agree with you. Solutions don't happen overnight but at least address the issue with something real. The community is aggravated by these constant issues, at least provide some evidence of working on it.

demonaffinity

Tandor wrote: »

grimsfield wrote: »

I wish ZOS would realize that players would probably complain a lot less if they were just a little bit more transparent with this stuff.

They've made 5 posts in the last 5 days about lag on the PC version, including one specifically on the issue of lag outside of Cyrodiil, along with a number of posts about performance issues on the Mac. All are readily visible on the Dev Tracker, and they all relate to topics on the General Discussion and Alliance War forums. Additionally, they have technical staff who respond on the PC Technical Support Board with official replies to 14 of the 30 topics on the front page. How much more transparent do they need to be?

I don't work for ZOS, I don't speak for them, but as nothing more than a fellow player I do think that sometimes people need to do a bit more to help themselves by looking into what ZOS have said, and by helping other players' attempts to help them rather than just blindly blaming it all on ZOS and accusing them of doing nothing about it. It also helps if these things are posted on the right board so they are seen by the right people.

Can you provide a source? I fail to find anything but cyrodiil related topics.

Vunter

Some of my guildies and I had this problems with ping/lag spikes and freezes too. Now they stopped, but the issues continued to appear for several months in my case. Anyway, don't pay attention to some people here that will blatantly say "it's your system fault" without really knowing a thing. Good luck.

o_0

What PVE lag?

Iago

they should just remove the deer and the torchbugs from all PvE areas after all it worked in Cyrodiil right?...... oh wait it didn't work did it.

Cazic

Whatever issue you're experiencing does not appear to be wide spread. In my 12+ months playing this game I've never had any noticeable lag in PvE that points toward a server issue besides a few one-off cases. Same goes for these crashes and errors you speak of.

I will say that ESO has crashed a few times on me since 1.6, but only when I leave my ESO client idle/minimized for long periods of time and then try to restore it into full screen. I don't remember the last time I crashed during actual gameplay.. maybe once or twice since beta.

So.. instead of assuming that this is purely ZoS's issue, maybe recognize the fact that they haven't spoken out about it as a sign that it isn't their issue -- especially considering they have acknowledged and spoken about the lag in Cyrodiil. If lag and crashes are happening often enough to bring you to the point of making this post, I'd recommend troubleshooting your Internet connection and/or take a look at the processes running on your computer and your available resources.

GamerzElite

Welcome to B2P ESO, wait for Lag Free Potion in crown store.

Grabmoore

Hi everyone.

I just wanted to tell you that this kind of thread isn't existing in the german sub section.
Before playing this game (I did test and love it in Beta) I was playing Neverwinter and people had similar "server lags" like you.
However those issues all had one source:

The american FTC and routing issues the companies who handle traffic like "Cogentco"!

All I can suggest you is to do tracert's in order to specify your issue.

Greetings from Germany

rbenkepub19_ESO

If you're experiencing lag/latency problems, are a Comcast customer, and are using a Comcast wireless modem for your connection to ESO...try using a network cable to connect to the modem, or plug your own wireless router into it. Comcast's wifi modems leave much to be desired.

Deviante

It makes me want to abuse you when people complain and say the game is unplayable at 200+ ms latency.

Try being an australian with an average ping of 270 dealing with the recent instability of the servers most fights now I just engage and then spam abilities then play flip the coin to see wether it is me or the mobs that are dead. Ive given up playing my vet 14 characters all together and have started levelling an alt because it is the only thing I can do with the state of the latency.

dvstansb14_ESO

I just want to add that I consistently experience very high PvP lag (seconds, not milliseconds!) when there are many people logged-on to the campaign I'm on. If I'm on a lightly populated campaign, I see very little lag. I also never see lag in PvE. This strongly suggests that the issue lies within ZO's data center and not the internet itself (unless PvP is run from a different data center than PvE).

From my observations, I believe this is a ZO server-side issue. I suspect it may not be network latency, but rather an issue with the PvP server being unable to synchronize all the player game data between all the players logged in. I suspect also that ZO has implemented some kind of priority-based method that favors players that meet some criteria (time logged in, player rank, etc). I'm a "casual" and low ranking PvP player, so I could see the server deciding I was expendable!

I any case, I'm pretty much done with PvP since the latency issue has not improved for me since beta. What I would really prefer is smaller instanced combat - event when I can tolerate the lag, the zerg-mentality greatly annoys me.

dvstansb14_ESO

Cazic wrote: »

Whatever issue you're experiencing does not appear to be wide spread. In my 12+ months playing this game I've never had any noticeable lag in PvE that points toward a server issue besides a few one-off cases. Same goes for these crashes and errors you speak of.

That's not how I would characterize the latency issue in PvP. It has been a very common, widely discussed issue; however, it does seem to affect players selectively (see my post above). As far as crashes/errors go, those have been rare for me - and are typically caused by local video/audio driver problems.

MisterBigglesworth

Call me crazy, but I'd be willing to bet this won't even be a problem on the console version because it'll be Sony and Microsoft's actual hardware/infrastucture supporting the game, not ZOS's... and perhaps THAT is the real reason we haven't seen any headway on this issue for the last year.

#paidbeta

phtony06b14_ESO

I get red latency 670+ latency much more often than I did pre 1.5ish and I crash once/twice per night or more. Every time I crash I can see it's b/c my CPU is at 100% b/c this game sucks at multicore usage but the latency is what drives me crazy. Seems like every I get it every 5 minutes or more.

I suppose I average just over triple digit latency, 110 or so which is still high considering all the MMOs I've played & been between 20-75.

I'm on the East Coast NA Server

jamesharv2005ub17_ESO

110 ms is not high. If I let you play at 75 or 110 you could not tell the difference. Not buying you have 20ms ping to anywhere besides your local CO also. Just not possible with the way the internet works.

phtony06b14_ESO

jamesharv2005ub17_ESO wrote: »

110 ms is not high. If I let you play at 75 or 110 you could not tell the difference. Not buying you have 20ms ping to anywhere besides your local CO also. Just not possible with the way the internet works.

Could care less whether you buy it or not. I always got 20 ms ping playing Battlefield on our server based out of Chicago and only slightly higher from the one in Dallas.

and 75 is smoother than 110 - I notice it mostly when I weapon swap.

If it's not an issue for you then great but don't assume your experience dictates what everyone else is experiencing.