Spongeh1990 wrote: »this is what i get
====================================================================
eso has stopped working.
====================================================================
[reporter]
version = 0.01
[extra]
ProductName = eso
Version = eso.live.1.0.0.964485
branch = live
char.account = Spongeh1990
client.executablebits = 32
client.mode = login
client.renderertype = D3D11
client.session_start_timestamp = 2014-04-08T01:49:00.364Z
client.time_since_load = 0
client.timestamp = 2014-04-08T01:53:00.998Z -frme 3398-
client.uptime = 39.7
computer.name = SHAUN-PC
computer.user = shaun
cpu.arch = 0
cpu.count = 8
cpu.level = 21
cpu.type = 586
data.depotid = 4001
data.dir = C:/Program Files (x86)/Zenimax Online/The Elder Scrolls Online
data.syncm = databuild
data.version = 0.win.0.live.961669
exe.buildnum = 964485
exe.opt = release
exe.reltype = public
exe.type = client
gfx.description = 13.251.0.0
gfx.deviceid = 26685.842012290.0
gfx.driver = AMD Radeon HD 7700 Series
gfx.vendorid = 4098
globby.address = 198.20.200.62
globby.port = 24504
login.address = 198.20.200.62
mem.current = 217
mem.peak = 217
mem.physical = 16365
os.osbits = 64
os.platform = windows
os.version = 6.1.7600.
ptime = 0
realm.depotid = 0
realm.id = 4001
realm.name = EU Megaserver
reportfield.ver = 3
version.major = 1
version.patch = 0
version.subpatch = 0
Spongeh1990 wrote: »this is what i get
====================================================================
eso has stopped working.
====================================================================
[reporter]
version = 0.01
[extra]
ProductName = eso
Version = eso.live.1.0.0.964485
branch = live
char.account = Spongeh1990
client.executablebits = 32
client.mode = login
client.renderertype = D3D11
client.session_start_timestamp = 2014-04-08T01:49:00.364Z
client.time_since_load = 0
client.timestamp = 2014-04-08T01:53:00.998Z -frme 3398-
client.uptime = 39.7
computer.name = SHAUN-PC
computer.user = shaun
cpu.arch = 0
cpu.count = 8
cpu.level = 21
cpu.type = 586
data.depotid = 4001
data.dir = C:/Program Files (x86)/Zenimax Online/The Elder Scrolls Online
data.syncm = databuild
data.version = 0.win.0.live.961669
exe.buildnum = 964485
exe.opt = release
exe.reltype = public
exe.type = client
gfx.description = 13.251.0.0
gfx.deviceid = 26685.842012290.0
gfx.driver = AMD Radeon HD 7700 Series
gfx.vendorid = 4098
globby.address = 198.20.200.62
globby.port = 24504
login.address = 198.20.200.62
mem.current = 217
mem.peak = 217
mem.physical = 16365
os.osbits = 64
os.platform = windows
os.version = 6.1.7600.
ptime = 0
realm.depotid = 0
realm.id = 4001
realm.name = EU Megaserver
reportfield.ver = 3
version.major = 1
version.patch = 0
version.subpatch = 0
Where can I find this data after a crash?
ZOS_PierreL wrote: »Hello all,
Have you tried to repair already? Run as Administrator? Check for update?
ZOS_MollyH wrote: »Hello @zelda505 ! Here is how to automatically run the launcher as administrator:
•Right-click on the launcher icon.
•Click on Properties.
•In the Shortcut tab, click on the Advanced button.
•Tick the Run as an administrator box, and then click on OK.
◦This option may be available under the Compatibility tab of some versions of Windows.
ZOS_MollyH wrote: »Hello @zelda505 !
Long loading screens can sometimes be caused by a connection issue going on with the game. Sometimes antivirus programs can cause this connection block. Due to this, we suggest to try adding exceptions to the game in your firewall and anti-virus software. To add ESO:TU as an exception to your firewall and antivirus software, please look for the following files, which can be found in C:/Program Files (x86)/Zenimax Online:
- ESO.exe
- Bethesda.net_Launcher.exe
Please find the Zenimax Online folder (using the path above) and choose to exclude it. Be sure to include the eso.exe and launcher.exe files as exceptions also. Follow your specific instructions to add exceptions to your firewall and antivirus software, and then save the details of the exception. You may need to restart your computer for the changes to take effect.