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Account suspended 5min after purchase of subscription ???
ZRage
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I just logged on to my account 5 minutes after my account was charged from PayPal I got the message that I'm suspended and was kicked out of server? No E-mail with information no nothing, just the info my subscription was cancelled and the money was drained from my account?
What the hell?
Edited by ZRage on March 4, 2015 6:50PM What the hell?
We have contacted our Customer support team to help you solve your issue.
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yodased✭✭✭✭✭
✭✭✭✭✭Tl;dr really weigh the fun you have in game vs the business practices you are supporting.0 -
jamesharv2005ub17_ESO✭✭✭✭✭
✭✭✭Call 1-844-ZENIMAX and ask to speak with an account rep. They should fix you up. Click the link if you are not from the USA for your toll free number.
https://help.elderscrollsonline.com/app/answers/detail/a_id/7654Edited by jamesharv2005ub17_ESO on March 4, 2015 4:14PM0 -
Rook_Master✭✭✭✭✭If you're just coming back after a long time away, it's likely your account was hacked by a gold spammer/botter, and your account was banned for their actions.
If you contact support, you should be able to clear up this issue.0 -
SantieClaws✭✭✭✭✭
✭✭✭✭✭Best you contact customer services directly. Probably should not discuss anything about payment or accounts openly on the forums where everyone can see
Probably just a horrible hiccup in the system.Shunrr's Skooma Oasis - The Movie. A housing video like no other ...
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ZRage✭✭✭Rook_Master wrote: »If you're just coming back after a long time away, it's likely your account was hacked by a gold spammer/botter, and your account was banned for their actions.
If you contact support, you should be able to clear up this issue.
This account was created month ago hen I purchased the game, the base 30 day ended so I purchased the sub.0 -
yodased✭✭✭✭✭
✭✭✭✭✭Forum can not help you here. Click the link I provided and open a help ticket. They are literally the only ones that can do anything for you.Tl;dr really weigh the fun you have in game vs the business practices you are supporting.2 -
ZRage✭✭✭Just paid additional bucks for 10min waiting on the line. This is terrible :< and still nothingEdited by ZRage on March 4, 2015 4:51PM0
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UrQuan✭✭✭✭✭
✭✭✭✭✭Sounds to me like there's a good chance there was a screw-up with the billing system not telling the game that it got your money... Hope it gets fixed for you!
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ZRage✭✭✭Just found in similar topics, that the billing adress need to match exactly my payment method info, probably I hastened the process and boom no I have to wait X days till support fix it
Edited by ZRage on March 4, 2015 5:08PM1 -
Nazon_Katts✭✭✭✭✭Just found in similar topics, that the billing adress need to match exactly my payment method info, probably I hastened the process and boom no I have to wait X days till support fix it
If you haven't already, try submitting a call back here: https://help.elderscrollsonline.com/app/ask?phone=1 ?
They should be able to resolve your issue faster than in a few days, although current time for call back shows 1h+.Edited by Nazon_Katts on March 4, 2015 5:35PM"You've probably figured that out by now. Let's hope so. Or we're in real trouble... and out come the intestines. And I skip rope with them!"0 -
ZOS_ShannonM✭✭✭Hello folks,
We have moved this thread to the Support Section as it is a better fit for that category.
@ZRage - We have created a support ticket for you, and a customer service representative will be in touch with you as soon as possible.
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ZRage✭✭✭Sent the payment info to support as they requested, but it takes so much time it's driving me crazy. Seriously people you could at least have a bit more respect for people who buy your games and then pay subscription. At least have a courtesy to send a e-mail that something went wrong, or the account is suspended explaining the situation. Instead I'm buying something, paying cash get suspended 5 minutes after for no reason and I have to beg for answer? You have no idea how annoying this is...Edited by ZRage on March 5, 2015 2:53PM0
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Kragorn✭✭✭✭✭Did you check your PayPal Payment History to see what traces there are for this transaction? That may give you some idea, maybe.0 -
Kuro1n✭✭✭
You realize 1.6 just released? I imagine their support is literally drowning in mails, calls and posts. 24hours is not very long during these circumstances.Sent the payment info to support as they requested, but it takes so much time it's driving me crazy. Seriously people you could at least have a bit more respect for people who buy your games and then pay subscription. At least have a courtesy to send a e-mail that something went wrong, or the account is suspended explaining the situation. Instead I'm buying something, paying cash get suspended 5 minutes after for no reason and I have to beg for answer? You have no idea how annoying this is...0