Maintenance for the week of March 10:
• [COMPLETE] PC/Mac: NA and EU megaservers for patch maintenance – March 10, 4:00AM EDT (8:00 UTC) - 10:00AM EDT (14:00 UTC)
• [COMPLETE] PC/Mac: NA and EU megaservers for patch maintenance – March 10, 4:00AM EDT (8:00 UTC) - 10:00AM EDT (14:00 UTC)
Phone Support Line
Lionxoft
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I attempted calling support via the phone and I've been on hold for over 6 hours now (Thank goodness the soundtrack is awesome). Why would you spend money keeping lines open if you won't answer the phone? Please Zenimax tend to your phones. Thank you.
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ZOS_TristanK✭✭✭✭✭
✭Hey, @Lionxoft. We're currently experiencing a higher than usual ticket volume, which is why you've been stuck on hold. If it would be more convient for you, we encourage you to put in a request for a call back so that our team can reach out to you. We certainly know that lengthy hold times are frustrating and appreciate your patience!0 -
Lionxoft✭✭✭✭✭
✭ZOS_TristanK wrote: »Hey, @Lionxoft. We're currently experiencing a higher than usual ticket volume, which is why you've been stuck on hold. If it would be more convient for you, we encourage you to put in a request for a call back so that our team can reach out to you. We certainly know that lengthy hold times are frustrating and appreciate your patience!
Hold times of this length are a joke. It's absolutely 0% service level. You might as well close them down.0
