We are currently investigating issues some players are having on the megaservers. We will update as new information becomes available.
We are currently investigating issues some players are having with the ESO Store and Account System. We will update as new information becomes available.
In response to the ongoing issue, the North American and European megaservers are currently unavailable while we perform maintenance.
https://forums.elderscrollsonline.com/en/discussion/comment/8235739/
https://forums.elderscrollsonline.com/en/discussion/comment/8235739/
In response to the ongoing issue, the ESO Store and Account System have been taken offline for maintenance.
Phone Support Line
Lionxoft
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I attempted calling support via the phone and I've been on hold for over 6 hours now (Thank goodness the soundtrack is awesome). Why would you spend money keeping lines open if you won't answer the phone? Please Zenimax tend to your phones. Thank you.
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ZOS_TristanK✭✭✭✭✭
✭Hey, @Lionxoft. We're currently experiencing a higher than usual ticket volume, which is why you've been stuck on hold. If it would be more convient for you, we encourage you to put in a request for a call back so that our team can reach out to you. We certainly know that lengthy hold times are frustrating and appreciate your patience!0 -
Lionxoft✭✭✭✭✭
✭ZOS_TristanK wrote: »Hey, @Lionxoft. We're currently experiencing a higher than usual ticket volume, which is why you've been stuck on hold. If it would be more convient for you, we encourage you to put in a request for a call back so that our team can reach out to you. We certainly know that lengthy hold times are frustrating and appreciate your patience!
Hold times of this length are a joke. It's absolutely 0% service level. You might as well close them down.0
