All customers who have accrued 90 or 180 days of paid time by November 7, 2014 will receive a loyalty pet. Ongoing checks will be run monthly to ensure any customer who reaches a milestone in the future receives their loyalty rewards. Please note that three or six purchased months of game time must pass before the loyalty rewards are made available. All eligible customers should receive their pets in their in-game mail by November 18, 2014.
ZOS_PierreL wrote: »Hello all,All customers who have accrued 90 or 180 days of paid time by November 7, 2014 will receive a loyalty pet. Ongoing checks will be run monthly to ensure any customer who reaches a milestone in the future receives their loyalty rewards. Please note that three or six purchased months of game time must pass before the loyalty rewards are made available. All eligible customers should receive their pets in their in-game mail by November 18, 2014.
As you said, @roechacca, if you are with us since the beta and you have played this amount of time, you should have received your loyalty pet.
If yes, we would be able to create a ticket for you to investigate any further.