Why doesn't this game work.......

Chazrp · November 2014

Reinstalled windows, reinstalled ESO. Still blank screens when launching via the launcher or eso.exe.

Currently repairing the game for the 100th time...... No replies to my emails or thread. Get off your arses Zenimax!!!!!!

Chazrp · November 2014

Finished repairing now getting error 209

BigM · November 2014

May help if you would state system specs.

Chazrp · November 2014

Zenimax already have my system specs. They're on the low end but they are capable of running the game.

ESO_Maya · November 2014

Ever since patch 1.5 the game has become unstable. It's not your computer or internet connection. We can remain hopeful that someone @ZOS will truly address the issue and resolve the bugs rendering the game unplayable. I hope it gets fixed soon ^_^

Chazrp · November 2014

I get one email a day at midnight. I get told someone will get in contact with me shortly and I haven't had an email in 20 hours......... Takes the *** ***... All the mods do is ignore my posts.

yodased · November 2014

well the mods here on the forum are not tech support, so expecting them to be able to fix your problems is a tad over reaching.

That being said there are some really intelligent people here on the forum and they (we if I'm being egotisical) may be able to offer you some help.

http://forums.elderscrollsonline.com/discussion/79631/100-fixed-tested-zenimaxs-solution-to-patch-fix-gm-posted-error-209

If you try to repair and it does not work, please delete all .version files in the game's sub folders and try repair again. Also make sure your recycle bin is empty before proceeding or rename the following version files listed based on your preference.

1) Make sure you're not running the client already when you delete the files. This will screw the process up.

2) Go to your Zenimax Online folder (default, I believe, is in Program Files (x86).

Inside the Zenimax Online folder, delete the following files:

Inside "Launcher" folder, delete "Bethesda.net_Launcher.version",
then back out of the "Launcher" folder into the Zenimax Online folder.

Inside "The Elder Scrolls Online" go to the "depot" folder, delete "depot.version" and go back to "TESO" folder.

Go to the "game" folder and delete "game_player.version", then back out to "TESO" folder.

Go to "vo_en" folder and delete "vo_en.version".

The above lists all four version files that need to be deleted or renamed, under the assumption that they are named the same as the ones in my folders. Basically, look for four ".version" files if you can't find those above.

3) Launch your client.

4) WAIT. Wait for the client start patching like it's downloading the full game again and ABORT

5) Go to your recycle bin, select all four files, right-click "restore".

6) Restart your client.

Audigy · November 2014

http://forums.elderscrollsonline.com/discussion/comment/928118/#Comment_928118

This is what the mods have to say about black screens, you wont get any other information from the support so try this out first.

Chazrp · November 2014

Thanks for the reply Yodased. I've done the steps instructed but when I get to number 4 instead of the game trying to patch itself it just says install. If I restore the files and then restart the launcher it will then start patching.

Chazrp · November 2014

Shadercache.cooked and usersettings don't exist in my liveeu folder. Saying that though I haven't been able to launch the game as of yet so that's probably why they don't exist yet.