Maintenance for the week of April 6:
• ESO Store and Account System for maintenance – April 8, 9:00AM EDT (13:00 UTC) - 6:00PM EDT (22:00 UTC)
• ESO Store and Account System for maintenance – April 8, 9:00AM EDT (13:00 UTC) - 6:00PM EDT (22:00 UTC)
We are currently investigating connection issues some players are having on the European megaservers. We will update as new information becomes available.
THE GAME CRASHES ON ME AFTER ESO GAME INTRO!
Hi my name is Chris. and im having issues with my ESO-GAME for PC, iv made my account and i can log in but after Elder Scrolls Online Intro it crashes? what am i supposed to do? i just want to to play.
We have contacted our Customer support team to help you solve your issue.
0
-
Aett_Thorn✭✭✭✭✭
✭Are you getting any sort of error message? Also, what are your computer specs like?0 -
iv been getting a notification saying ( eso has stopped working check online for results and close program0
-
KhajitFurTrader✭✭✭✭✭
✭✭Without further details about your setup, we can't give much help here. The error message you've described is a general Windows message when a process got exceptionally terminated.
What are your system's specs (OS, hardware)? Are they within the minimum system requirements?0 -
KhajitFurTrader✭✭✭✭✭
✭✭
Do you know the brand and model of your computer?i dont know, how do i figure that out?
For basic information, right-click on the "Computer" icon on your desktop, then select "Properties". You'll get a general overview about your Windows version, CPU, and installed RAM. As for yor graphics card, you might try looking for it in the Device Manager, which can be reached from the same window.0 -
ZOS_MichaelM✭✭✭Hey @chrispixx,
Sorry to hear that you’re having trouble launching the game.
Please try the following workaround:
Locate the The Elder Scrolls Online game file. It’s normally located in C:\Program Files (x86)\Zenimax Online\The Elder Scrolls Online\game\client\eso.exe- Right click on eso.exe and select Properties at the bottom of the list.
- Once the Properties window is open, select the Compatibility tab.
- Select the option to “Run this program in compatibility mode” and from the drop-down menu, select “Windows XP SP3” (it may say Service Pack 3).
- Select the option “Always run this program as an Administrator” For ease of use, right-click the eso.exe file and select “Send To…”
- From the subsequent slide-out menu, select “Desktop (Create Shortcut)”. This will allow you a very easy, quick way of opening a game running in compatibility mode.
This thread was moved to the Customer Support - English section.0 -
ok i have my information, im using windows vista, do i need to download xp in order to play? i dont know how much personal info i should post so i dont want to show all my information. if not then ill try the following steps listed above from (ZOS_MichaelM)
0 -
and i cant find this step
"Once the Properties window is open, select the Compatibility tab.
Select the option to “Run this program in compatibility mode” and from the drop-down menu, select “Windows XP SP3” (it may say Service Pack 3)."
0 -
ZOS_GaryA✭✭✭✭✭Hey there @chrispixx,
Since you're on Vista, the compatibility tab won't appear for you. We went ahead and created a support ticket for you. A CS agent will be able to gather the information they need and assist you a bit further. Thanks for your patience!0 -
you've created a support ticket? so what do i do try to log on and deal with the frustrating freeze? or should i wait for assistance to resolve it? thank you for assisting me with this guys it means a lot but im so overwhelmed of having this game for 3 days and still haven't got to play at least 1second of my purchased adventure, so i want to figure this out as soon as possible before i lose all interest of attempting ways to resolve this, im very anxious to play as you can tell. just tell me how i can help you help me, ill send videos of whats going on, personal information through email if promised confidential.0
-
ZOS_GaryA✭✭✭✭✭Hey there @chrispixx,
The information we request for situations such as this is a game consultant log, which does contain personal information. As such, we're unable to ask for it in a public location like the forums. CS will be able to request the needed information and offer solutions based on this information. They will be with you via email shortly.0