The door to Heart of Barrowbough will not allow you to pass even after you blow the horn. Can a GM come in game and port us past the door please? Reported in game as well.
Yeah I stayed online until I was falling asleep at the keyboard last night, LOL! Hopefully they can get to me today. I didn't receive any ticket in my email so I have no way to communicate with any GM on when I will be online. @ZOS_JonasQ, can you provide the ticket number that was created for me? Last time a GM was to port me I had a ticket and we set up a time for me to be online.
Normally, you will see all relevant information in the mail sent out to you as a reply to the ticket by our customer support.
Here is your requested ticket number: 140920-000431.
Thanks! Another mod put the ticket in for me and I didn't receive anything in my mail. I was a bit concerned as usually GM's will whisper me in a couple of hours to port me and no one did. I saw several that did receive GM help but by the time I got to the cave, the GM was gone. The GM hadn't whispered me but I was hoping if I got over there he would move me as well.
@Seravi - We have located your ticket and are having our support team look into getting you some assistance!
@Aardalynn - We have located the support ticket you placed, and see that you submitted it as a /bug instead of a /help request. For direct assistance in game, you would need to submit a /help request in the future. I have placed a support ticket for you to have one of our customer support agents reach out and assist you through this quest. Your ticket number is 140920-000718 and an agent should be in touch soon!
Could someone please put in my ticket for them to email me and set up a time to meet? If this is being fixed Monday can someone let me know and I will wait until the patch Monday..
@Seravi Glad to hear that the patch helped out! For the other folks in this thread, if a GM was unable to reach you can you please give the door a try after updating to 1.4.4 and let us know if it's working?