Need Help Downloading the Game

Merrydew · September 2014

Greetings!

I bought the game way back on Feb 15th 2014 and have never been able to figure out how to download the game. As you can see I figured out how to access my forum account but I have no idea how to get into my account to download and then play the game. The page just tells me that I don't exist but I did find an email saying that I have an approved account dated February 15th 2014.

Please help. Thank you.

Longstride · September 2014

Merrydew wrote: »

Greetings!

I bought the game way back on Feb 15th 2014 and have never been able to figure out how to download the game. As you can see I figured out how to access my forum account but I have no idea how to get into my account to download and then play the game. The page just tells me that I don't exist but I did find an email saying that I have an approved account dated February 15th 2014.

Please help. Thank you.

Someone help her!

ZOS_PierreL · September 2014

Hello all,

Players can download and install The Elder Scrolls Online from their "My Account" page on our account website at https://account.elderscrollsonline.com.

Merrydew · September 2014

Hello @ZOS_Pierrel!

Yes, I have tried that and I am told that "Could not find and account matching those details".

I have tried asking for both password and user name and I get the same results.

I will go try again.

=================

Tried again for both my username and password with the same result.

I even tried to create an account but my email address has already been used.

ZOS_PierreL · September 2014

Game account and forum account are different, @Merrydew.

As you already have access to our forums, this means that you already created a game account to ask an access to our forum.
Be sure to enter the correct UserID on the account page.

If you still encounter an issue to connect, please, contact Customer Support.

Longstride · September 2014

Note her post @ZOS_PierreL! She created a game account months ago when she purchased the game. She does not remember her information. When she follows the course of action to retrieve the information she is told she does not have an account. When she tries to make an account she is told that there is already an account with her information.

Customer Support has been contacted numerous times, to no avail! Any aid you can lend will be greatly appreciated!

Merrydew · September 2014

@ZOS_PierreL‌

Did you not read what I wrote? I can't remember my user ID and that is where the issue is. According to the "forgotten username" and "forgotten password" pages, I do not have an account but my email address has been used.

ZOS_PierreL · September 2014

Can you provide us the ticket number from your request, please, @Longstride ?

Merrydew · September 2014

@ZOS_PierreL

@Longstride has been trying to help me but any ticket he files would not be worth looking into, we are friends, not spouses.

The one incident report that I can still find in my email is this one

[Incident: 140510-003532]

The others have apparently been deleted.

I did not even know I had received this one until recently when I was trying once again to play the game.

ZOS_PierreL · September 2014

It seems that you got an answer from our support, asking you to provide more information, @Merrydew.

We would suggest you to reply directly to it to allow our agent to help you to recover your account.