Banned for nothing

ALTEE12 · September 2014

Good evening! Today my account was banned, as I think, was in the wave of mass bans. But I did not use any game bugs, external programs and anything like that. I ask to understand the situation and help me regain access to my game account.

babylon · September 2014

What wave of mass bans?

driosketch · September 2014

babylon wrote: »

What wave of mass bans?

There was a wave of mass bans?

babylon · September 2014

driosketch wrote: »

babylon wrote: »

What wave of mass bans?

There was a wave of mass bans?

Maybe to know about it you have to be in discussion with all the other people who all "coincidentally" got banned.

ZOS_PierreL · September 2014

Hello @ALTEE12 ,

You can appeal a ban on your The Elder Scrolls Online account by taking the following steps:

Open the Support page on the official ESO website and click on Email or contact Customer Support here.
Once the support e-mail opens, choose Account / Billing under "What kind of problem are you experiencing?"
Choose "I Would Like to appeal a suspension/ban." from the Select a Subcategory dropdown menu.
Describe the problem in the space provided.
Click Submit Question to send the appeal to Customer Support.

ALTEE12 · September 2014

just yesterday installed the game play did not even have time! Today I decided to play and cool you banned ! Very happy

Unknown_poster · September 2014

Its probably the guy from yesterday who managed to get from account creation to banned in under two hours for racism, threats, and general asshattery. If you noticed this guys account is under two hours old as of the writing of this, so he went out and bought a new game or code to be able to log in again is my guess.

ALTEE12 · September 2014

I have no words! I bought the game,come have created an account,downloaded,installed and I'm banned! I played it on the beta test and now decided to buy it! And I just banned I even character not created!

ZOS_CatK · September 2014

Greetings everyone!

Please keep this thread on topic and remember that personal attacks will not be tolerated on our forums.

@ALTEE12 We will investigate this issue, however, contacting our Customer Support directly is definitely the correct step to take in this case.

WraithAzraiel · September 2014

Strong you with Yoda the is.

stonecolb · September 2014

How can thye bann when its a subscription game.....answer is you CANT....we pay for game and subbscription..so you cant really bann us......pass this to Matt Firor

stonecolb · September 2014

they*

Bazzakrak · September 2014

stonecolb wrote: »

How can thye bann when its a subscription game.....answer is you CANT....we pay for game and subbscription..so you cant really bann us......pass this to Matt Firor

Easily, if you break the TOS that you agree to, then they can easily ban you.

http://www.zenimax.com/legal_terms_us

zhevon · September 2014

Do wish ZoS would have a "whywasibanned" forum to satisfy idle curiosity - like xbox has/had.

Rivan12 · September 2014

They can ban you with cause at any time reguardless of if your paid up and in good standing. You pay for access to the game/server under set rules of service. Break the rules, suspended from the game...simple really.

stonecolb · September 2014

Yeah well they bann me......then they will owe me compensatory time...pass that to Matt Firor.......

Lets hear from a staff post now

ZOS_TristanK · September 2014

Hey, folks. The forums are not the correct avenue to discuss game account bans. Our Code of Conduct does not allow the discussion of disciplinary actions whether they occur on the forums or in the game. As such, we are closing this thread.

@ALTEE12, we see that you have a ticket in with our Support Team already. They will discuss this matter with you via email.