I'm having the same issue and support keeps giving me the run around. I've taken care of the port forwarding, firewall, repaired the client and even attached the consultant report...

Now sit here and listen to this... I replied to them stating it still wasn't working and I attached the consultant report to the email. They sent a reply afterwards asking me to run the consultant and send the report... Like, did you REALLY not read what I just typed?! It was a three sentence reply. It wasn't lengthy at all! I went ahead and replied with TWO report.txt this time. Let's see if they can figure out how to open at least one of them.

In addition, I also lost all of my add-ons and settings... So now I have to spend more time just getting the game back to where it was comfortable prior to Zenimax Online Studios shooting out pointless troubleshooting.

ZOS_LenaicR wrote: »

We have re-opened your ticket #140822-000911, an agent will be in touch with you shortly.

Apologize, we will ask you for a fresh Game Consultant so we'll be able to help you to solve your issue.

Already did that. Sent it and the rep asked for it. He didn't even bother reading the email. So I replied with 2 copies just in case the first one misses his eye... Again.

Just crashed... Still crashing. Will probably crash some more throughout tonight. I'll try to stay constructive while I wait in this 30+ minute queue to get back into Cyrodil.

@Sanrai and @Tonnopesceb16_ESO, we've created tickets for you. An agent will get in touch with you via email to provide you with assistance.
Please prepare your Game Consultant File as our agents will ask you for one.

@Lionxoft, we see that our Support Team has recently replied to your ticket (140822-000911). We encourage you to continue working with them, as they are happy to continue assisting you. We know that this issue is frustrating, but we do appreciate your patience.

I 've been contacted yesterday and nobody has asked me about my report from the consultant they were only tell me to ceck an old forum tread (in facr really old ) from a 1.2.6 hotfix referred to the fps drop.....really?????
now i'm really patient and just send an e-mail back with the consulant reort attaked and i'm waiting.....last time i've done a tiked has ended like this i've sended the report and the soupport has just stopped sending e- mails
too bad zos too bad

Dont worry i'm usualy very patient in fact if you ask me to wait till the fx improvement of the 1.4.2 pach or till the remove of the aoe cap or till the dev's implement a player collision sistem (to aviod zergs) or to wait 1 or 2 month it will be no problem......
But if nobody tell's me nothing well......that's a problem.
Btw tank you very much.

Well the problem back in august was that the support team do not respond back when the game consultant was sended....

To add an update i've even contacted the asus ( Since i have a gaming router rtN66u) and they told me yesterday evening that some of the ports that the zos team asked us to open (n° 80 and n° 443) can cause conflicts with the router if you deactivate the firewalls.
Now i 've done some tests befoure the asus "fix" i was in the 14 days campaign (eu) that is most of it earned by dc (i'm a dc) and even when a couple of ep or ad was show on screen my game had a crash; multiple times in small conflicts (so i tink about a pakage loss) or like this...
but after the "fix" (i will call it like this but is not really a fix) i transferred in to the 30 days campaign(eu) and it was like an armageddon in there with people ewrywhere and i've played for like 1 and a half hour whitout problems even in large all alliance conflicts and the funny part is that ewryone in my guild was experiencing a lot of lag but not i.
Now before ... how can i say...(non dire gatto se non lo hai nel sacco...)
i will do other test and post here if is a real "fix" because it was night and i know that my net get a boost at night..
I will hope even for a response from the support team.....


And @Sanrai cause this issue i've reinstalled the game multiple times, even the luncher but dont worry your carachters and inventory are in safe inside zos datacenter not in your pc

Thanks Tonnopesceb for letting me know about the re-installation question

Same here nobody is sending nothing.........

So for me it works like this i've to log out and in at last 15 times and after the game became stable and i can play ( this takes at last 1hour of crash, log in..crash, log in...) it not depend by the time day but it seems that certain regions have a bad connection with the server.... maybe because zos have tought that nobody will buy the game there.......

@Zos_LenaicR you mean the old ones?

@Zos_LenaicR .......i dont know if i want to tell you the tiket i dont want to cause problems to the people who where contacting me that day.....
maibe it was just a bad day.. i ve done another tiket i dont have problems regard this.....

yes tanks, since it was related to the same problem i dont think is necessary an update to an older tiket btw today i've recived a very detailed solution i will start to test it after work

ZOS_LenaicR wrote: »

@Tonnopesceb16_ESO
@Arundo
@Lionxoft

Could you please provide us with your tickets numbers regarding this issue you talked with our support? (Unknown error)

Thank you.

You posted my ticket number above already. Here it is again. Thanks. 140822-000911

@‌ZOS_LenaicR

My ticketnumber is: 140908-000207