Palomino Horse not received

Fulvius · July 2014

Dear Support,
I bought my Palomino Horse DLC on Steam but I didn't receive it yet. I checked both my in-game e.mail and the in-game stables. My character is already level 10 and I waited 24 hours.

Thanks for your help,
Francis

LunaRae · July 2014

Really not sure how buying horses is different than Imperial Edition horse, but for us we had to actually BUY the horse in-game from a stable master for 1gold. Did you check to see if you could buy your Palomino horse from a stable master for 1 gold? Might need to buy additional stable space as well.

ZOS_JasonLeavey · July 2014

Hey there, @Fulvius. If you haven't yet, be sure to contact our Support Team so that they can help provide you with your horse!

Fulvius · July 2014

Thanks for you reply. I checked the stables for more than one day and I can only buy the Imperial Horse for 1g (I also got the Imperial Edition). I tryed also buying two additional stable spaces

.

Francis

pema · July 2014

you could see if you got a game code on steam, adding that to the eso account should unlock the horse... just a tought.

Fulvius · July 2014

I just sent a ticket as suggested above! I hope to have an answer soon

.

Thanks for the help

Natjur · July 2014

Just wondering, the Palomino Horse is the same speed as the Imperial Edition horse.

If you have the Imperial Edition, why did you buy the Palomino Horse?

Imperial Edition horse = 1G, you can get at L1 and have as many as you want on all toons.
Palomino Horse is exactly the same except you have to wait to L10........

I thought the Palomino Horse DLC was for those who did not want to pay for the Imperial Edition .

Mix · July 2014

Maybe they like to collect mounts? The Palamino skin is different from any of the other in-game horses. So they could have 6 horse colours to choose from instead of 5.

Bazzakrak · July 2014

Mix wrote: »

Maybe they like to collect mounts? The Palamino skin is different from any of the other in-game horses. So they could have 6 horse colours to choose from instead of 5.

Exactly my thoughts.
I know from Lotro, where I liked to collect mounts, I had 90+ different mounts there to choose from before I left

Fulvius · July 2014

As suggested by @pema above and by the Support Team I could buy my in-game horse adding the DLC code of the Steam Library in my ESO Account page. The Support Team was kind and quick.

Francis