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Palomino Horse not received

Fulvius
Fulvius
Dear Support,
I bought my Palomino Horse DLC on Steam but I didn't receive it yet. I checked both my in-game e.mail and the in-game stables. My character is already level 10 and I waited 24 hours.

Thanks for your help,
Francis
  • LunaRae
    LunaRae
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    Really not sure how buying horses is different than Imperial Edition horse, but for us we had to actually BUY the horse in-game from a stable master for 1gold. Did you check to see if you could buy your Palomino horse from a stable master for 1 gold? Might need to buy additional stable space as well.
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  • ZOS_JasonLeavey
    ZOS_JasonLeavey
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    Hey there, @Fulvius. If you haven't yet, be sure to contact our Support Team so that they can help provide you with your horse!
    Edited by ZOS_JasonLeavey on July 22, 2014 6:35PM
    Jason Leavey
    Community Coordinator - The Elder Scrolls Online: Tamriel Unlimited
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  • Fulvius
    Fulvius
    Thanks for you reply. I checked the stables for more than one day and I can only buy the Imperial Horse for 1g (I also got the Imperial Edition). I tryed also buying two additional stable spaces :/.

    Francis
  • pema
    pema
    ✭✭✭
    you could see if you got a game code on steam, adding that to the eso account should unlock the horse... just a tought.
    Officer of Alith Legion
    Ebonheart Pact guild, EU server.
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  • Fulvius
    Fulvius
    I just sent a ticket as suggested above! I hope to have an answer soon :).

    Thanks for the help
  • Natjur
    Natjur
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    Just wondering, the Palomino Horse is the same speed as the Imperial Edition horse.

    If you have the Imperial Edition, why did you buy the Palomino Horse?

    Imperial Edition horse = 1G, you can get at L1 and have as many as you want on all toons.
    Palomino Horse is exactly the same except you have to wait to L10........

    I thought the Palomino Horse DLC was for those who did not want to pay for the Imperial Edition .
    Edited by Natjur on July 22, 2014 8:40PM
  • Mix
    Mix
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    Maybe they like to collect mounts? The Palamino skin is different from any of the other in-game horses. So they could have 6 horse colours to choose from instead of 5.
  • Bazzakrak
    Bazzakrak
    ✭✭✭
    Mix wrote: »
    Maybe they like to collect mounts? The Palamino skin is different from any of the other in-game horses. So they could have 6 horse colours to choose from instead of 5.

    Exactly my thoughts.
    I know from Lotro, where I liked to collect mounts, I had 90+ different mounts there to choose from before I left :blush:
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  • Fulvius
    Fulvius
    As suggested by @pema above and by the Support Team I could buy my in-game horse adding the DLC code of the Steam Library in my ESO Account page. The Support Team was kind and quick.

    Francis
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