FPS Issue Still Is Not Fixed - 1 Month of Unplayable PvP

Darzil · July 2014

ZOS_JessicaFolsom wrote: »

We understand and respect the frustration in regards to the performance issues. We have our Engineering and QA teams currently working on tracking down and testing several things that we believe are contributing to the problem. This is a bit of a nebulous issue, as it has several contributing factors. Each time we nail down a contributing factor and fix it, we push that fix live. We promise to continue to keep you updated, and we do apologize that the issue is still persisting.

Have they been made aware that for many of us, the issues with ability graphics lag, monsters not appearing, etc in PvE/PvP are much reduced for some of us when sound is switched off? I only ask because there is no green text in any of those posts, and it'd be good to know that this had been passed on.

Pyranoid · July 2014

i cancelled my subscription cause the game is unplayable for me at the moment. I love the game... i am not complaining about some lags... i just can't play the game... just logged in the last days to feed my horse and the way from wayshrine to the stable was a nightmare...
I want to play the game and i have no problem with paying for it... but this... T_T

dcincali · July 2014

ZOS_JessicaFolsom wrote: »

We have our Engineering and QA teams currently working on tracking down and testing several things that we believe are contributing to the problem.

Like maybe their ability to do their job? Had this been tested BEFORE launch, it could have been fixed behind closed doors and we, the game players, would have not known about it. NOW its in our face as it wasn't tested beforehand.

Arsenic_Touch · July 2014

dcincali wrote: »

Like maybe their ability to do their job? Had this been tested BEFORE launch, it could have been fixed behind closed doors and we, the game players, would have not known about it. NOW its in our face as it wasn't tested beforehand.

It's still kind of mind boggling that you have to level up a character in the other alliances to actually test pvp, and it won't actually allow people to actually test it if they do it that way. Odd that the only templates are daggerfall too. Hm.

Beeftips · July 2014

@‌ZOS_JessicaFolsom

I think it's going to take more than a standard "we are working on this issue" comment to try and stop the hemorrhaging of subscriptions. We'd the in-depth explanations of the follow:

1. How did 1.2 even get past QC?
2. Why didn't you consider an immediate rollback after the patch was released and the complaints started rolling in about the FPS issues?
3. Will subscribers be compensated for last 3 weeks of the game being unplayable?
4. What are you currently doing to fix this issue?
5. What is the primary cause of the issue? Can the game still be rolled back but have the data retained so people don't lose progression?

The main complaint that everyone has is the lack of communication from the Zenimax end. We get vague promises that the issue is being investigated but no results are yielded.

Audigy · July 2014

The lightning showed the flaws in the engine / client, but its not the reason for the poor performance. Since Beta the performance has been bad, unless they fix this the problem wont simply go away by giving you the old lightning I am afraid.

Also Jess & Co. are not responsible for that mess, go on easy with them they just do their job too

OccultOverload · July 2014

ZOS_JessicaFolsom wrote: »

We understand and respect the frustration in regards to the performance issues. We have our Engineering and QA teams currently working on tracking down and testing several things that we believe are contributing to the problem. This is a bit of a nebulous issue, as it has several contributing factors. Each time we nail down a contributing factor and fix it, we push that fix live. We promise to continue to keep you updated, and we do apologize that the issue is still persisting.

How about you do the right thing and roll the changes back to the last stable build? This is outlandish. Clearly the team can't find the issue so instead of leaving a broken unplayable game on the market for over a month while you hemorrhaging players why don't you roll back to the last stable version and start working in the other wanted fixes and updates like the new content, etc?

dcincali · July 2014

Audigy wrote: »

The lightning showed the flaws in the engine / client, but its not the reason for the poor performance. Since Beta the performance has been bad, unless they fix this the problem wont simply go away by giving you the old lightning I am afraid.

Also Jess & Co. are not responsible for that mess, go on easy with them they just do their job too

Well we never see @ZOS_MattFiror‌ or @ZOS_BrianWheeler‌ here commenting at all.. EVER.. So unfortunately Jess and Co. Are the messenger.

EDIT: I lied, I found 5 posts from Brian and 2 posts from Matt since the game launched.. My bad..

LrdRahvin · July 2014

Beeftips wrote: »

@‌ZOS_JessicaFolsom

I think it's going to take more than a standard "we are working on this issue" comment to try and stop the hemorrhaging of subscriptions. We'd the in-depth explanations of the follow:

1. How did 1.2 even get past QC?
2. Why didn't you consider an immediate rollback after the patch was released and the complaints started rolling in about the FPS issues?
3. Will subscribers be compensated for last 3 weeks of the game being unplayable?
4. What are you currently doing to fix this issue?
5. What is the primary cause of the issue? Can the game still be rolled back but have the data retained so people don't lose progression?

The main complaint that everyone has is the lack of communication from the Zenimax end. We get vague promises that the issue is being investigated but no results are yielded.

Mock answers from ZOS' crack team:

1. QC...what is quality control? Hey Bob do we have any testing/QA at all? No, I didn't think so, someone asked is all. Nope no QC here...We do have a lot of Q(uestionable) C(omedy) here though

2. Hodor?
3. What, me worry? (you guys are all beta testers for the console-kiddie market after all)
4. Hey Bob, has our team ordered lunch yet?
5. Hodor? Hodor Hodor Hodor!!! (see also number 2)

We know that these issues are frustrating and we will keep you updated.
Stay tuned for more vague promises and empty attempts to look like we know what we're doing!

WebBull · July 2014

With the state that this game is in currently, it should be taken offline until they hire a competent, experienced, MMO development team.

They even screwed up the VR patch today.

Audigy · July 2014

dcincali wrote: »

Audigy wrote: »

The lightning showed the flaws in the engine / client, but its not the reason for the poor performance. Since Beta the performance has been bad, unless they fix this the problem wont simply go away by giving you the old lightning I am afraid.

Also Jess & Co. are not responsible for that mess, go on easy with them they just do their job too

Well we never see @ZOS_MattFiror‌ or @ZOS_BrianWheeler‌ here commenting at all.. EVER.. So unfortunately Jess and Co. Are the messenger.

EDIT: I lied, I found 5 posts from Brian and 2 posts from Matt since the game launched.. My bad..

Ya Jess seems to be a very busy young lady indeed. Kai as well (busy boy that is)... ok this sounds strange now *cough*, but I don't want to "exclude" someone, I am sure they all do what they can.

I think its a pitty that a lot is in the shadows right now, I remember how my FPS doubled at a patch shortly after release, up until today I don't know why

Obscure · July 2014

ZOS_JessicaFolsom wrote: »

We understand and respect the frustration in regards to the performance issues. We have our Engineering and QA teams currently working on tracking down and testing several things that we believe are contributing to the problem. This is a bit of a nebulous issue, as it has several contributing factors. Each time we nail down a contributing factor and fix it, we push that fix live. We promise to continue to keep you updated, and we do apologize that the issue is still persisting.

Awww, how can I stay mad at that cute little team?

stefan.gustavsonb16_ESO · July 2014

@ZOS_JessicaFolsom, I admire your courage, your positive attitude and your communication skills, but you need to make your developers understand that they have had their chance, and that they have now proven themselves unable to fix this in a satisfactory and timely manner. The only reasonable action in this situation is to revert the game back to its most recently known working version, and start over from scratch with testing of everything that was done since then. Too many changes, insufficiently tested, all pushed live at once. Bad idea. Just undo.

No amount of apologies, explanations and kind requests for patience will help at this point. Only decisive and effective action will help, and time is rapidly running out. I have all but lost faith in the developers of this game.

Saet · July 2014

ZOS_JessicaFolsom wrote: »

We understand and respect the frustration in regards to the performance issues. We have our Engineering and QA teams currently working on tracking down and testing several things that we believe are contributing to the problem. This is a bit of a nebulous issue, as it has several contributing factors. Each time we nail down a contributing factor and fix it, we push that fix live. We promise to continue to keep you updated, and we do apologize that the issue is still persisting.

THE contributing factor was patch 1.2.3

Xsorus · July 2014

Oberon wrote: »

One month? Virtually my entire pvp guild left the game to head to Wildstar (a game I would definitely not recommend btw) because of unplayable lag in major Wabbajack battles. We dominated the top 20 Aldmeri Emperor list, held the Emperorship and had 6 in the top 10. Unplayable = game over.

It's worse right now, but it's always been really, really bad in active Cyrodiil campaigns.

ESO would have to physically kick me in the nuts for me to go play Wildstar at this point.

bitaken · July 2014

ZOS_JessicaFolsom wrote: »

We understand and respect the frustration in regards to the performance issues. We have our Engineering and QA teams currently working on tracking down and testing several things that we believe are contributing to the problem. This is a bit of a nebulous issue, as it has several contributing factors. Each time we nail down a contributing factor and fix it, we push that fix live. We promise to continue to keep you updated, and we do apologize that the issue is still persisting.

Same old Same old. I really like the PvP when it works. Drop me a note when you get it fixed. As an early release purchaser and ardent PvPer since DAOC I thought I would have something to play that was enough like DAOC to keep me entertained (and paying) for years. Sadly, your desire to continually "improve" the game has ruined the game for those of us who crave Player versus Player.

I would like to play the game and see where it is you are taking it. However, I will not pay for it in it's current state. I will keep my eyes peeled and on the lookout for updates on this fix. However, you will not be taking any more of my money until you have it fixed.

One less Beta Tester

PS. If you had rolled back the servers when the bug was reported you would have a much bigger billing going out tomorrow.

Xsorus · July 2014

Agrippa_Invisus wrote: »

Beeftips wrote: »

Agrippa_Invisus wrote: »

This game is going into the books as one of the buggiest, unplayable messes in MMO history.

And with a dev team that seems utterly, irrefutably lost.

I can't fathom what they're thinking anymore. I really don't know. No free time to try to recoup possible lost subs. Letting major fixes go past major US holidays without being applied, leaving even more lost play time, little to useless communication aside from the occasional empty platitude followed by forum mods stomping on people for being rightfully upset.

Why should I ever in a million years ever give you a penny of my money again?

I don't go back to a restaurant that leaves hair in my food and won't replace it. I sure as heck don't want to continue feeding your feckless dev team.

I don't think the tards at Zenimax realize how their actions in ESO have effected their reputation along with the reputation of the elder scrolls franchise.

I don't know if I'll ever buy a bethesda/Zenimax game again. The lack of motivation to fix these major bugs has left a bitter taste in my mouth toward all elder scrolls and fallout games. I really don't want Zenimax to ever get another penny of my money.

You really nailed my feelings there, Beeftips.

I have been a huge Bethesda/Zenimax fan for years (hence getting into ESO). I loved Morrowind, then Oblivion (Shivering Isles remains my favorite Xpack of any game EVER), Fallout 3, then New Vegas, then Skyrim.

I have a Fallout Boy bobble head sitting next to my Anduin statuette from the various collector's editions. I use the art books as my coffee table books. My fiancee and I, before we started living together and were in a long distance relationship, would do 'let's play's with just each other playing through the same parts of Oblivion while on VoIP. These games held a deep, deep place in my heart.

That ESO is failing this miserably, that it is so terribly unfun to play, is destroying my love of these franchises and my faith in ZOS and Bethesda.

You are doing to the franchises I love what Bioware did, ZOS. They destroyed Mass Effect with that joke of a series ending and wrecked Star Wars with SW:TOR's 1.2 patch while releasing an awful, awful sequel to Dragon Age.

It's watching a second developer commit all the same mistakes and errors and crash and burn, leaving me broken hearted.

While the Lag is awful in this game

You do realize you're talking about Bethesda games right? Games that are usually some of the most buggy games on the market. Also New Vegas wasn't made by Bethesda, That was made by Obsidian.

As for destroying Mass Effect..While the ending was terrible (until they actually released that free dlc) they didn't come close to destroying that IP, when ME4 is released it'll sell millions like Dragon Age 3 is going to sell.

Same with SWTOR, not only does it have a pretty decent amount of subscribers, it's got a ton of people that pony up money for the F2P system as well.

ZOS would be happy with anything remotely resembling SWTOR playerbase, and would kill for anything remotely close to ME/Dragon Age series in sales.

In otherwords, Your hyperbole sucks

Halorin · July 2014

The thought process behind releasing a patch that introduces lighting effects no one was expecting or demanding that lowers people's framerate and making the game unplayable for people for weeks without a rollback is just mind boggling to me.

I try to be level headed and patient. Making an MMO is complex, difficult work. But this sort of thing is crazy to me.

nukeyoo · July 2014

ZOS_JessicaFolsom wrote: »

We have our Engineering and QA teams currently working on tracking down and testing several things that we believe are contributing to the problem.

Is this suppose to give those that have paid money for a product they can't play feel better?

ZOS_JessicaFolsom wrote: »

This is a bit of a nebulous issue, as it has several contributing factors. Each time we nail down a contributing factor and fix it, we push that fix live.

Maybe hammers and nails isn't the best idea....

ZOS_JessicaFolsom wrote: »

We promise to continue to keep you updated, and we do apologize that the issue is still persisting.

You can reword it, change the language, change the font, or change the color; it's still going to add up to the same regurgitated statement meant to sate the naive and string people along until their next sub renewal.

People have seen the results. Without some sort of recompense put forth by the company for its continued incompetence in putting forth a playable product; I don't see the future being too bright for ESO.

tino.antoninieb17_ESO · July 2014

ZOS_JessicaFolsom wrote: »

We understand and respect the frustration in regards to the performance issues. We have our Engineering and QA teams currently working on tracking down and testing several things that we believe are contributing to the problem. This is a bit of a nebulous issue, as it has several contributing factors. Each time we nail down a contributing factor and fix it, we push that fix live. We promise to continue to keep you updated, and we do apologize that the issue is still persisting.

Do u notice that u have same text last couple weeks. Is that all ? ZOS you are going silently into the dark. At the end of the day u will ask yourself did u tried everything in your power. I will tell you - no - not even close. I understand that u cant fix bug and that u need more time . Everything else i can't understand. If this is all, ZOS u have regarding your PR , CS tools really you all have been lucky that you got your free lunch. One of these days u will understand that there is no free lunch.
Step back and let some big boys clean your mess and do the job u are failing to do.

If u still have big plans with ESO do this :

BUY SOME TIME FOR DEVELOPERS TO FIX THE BUG :
MAKE CONFESSION , NEW GM STEPS IN , LET SOME FAMILIAR FACES GO ( GO IN PUBLIC WITH THAT), SET NEW PROCEDURES,SHOW IN DETAIL NEW DIRECTION WHERE U GO ( U CAN EVEN LIE ABOUT THAT ONE ) TALK DIRECT TALK ALL THE TIME AND BE PRESENT - DONT GIVE US CHANCE TO THINK , ACT LIKE U DO SOMETHING, GIVE AS PRESENT SOME GAME TIME ( for all who suffered ), AFTER U FIX -10 DAYS WINDOW - GAME FREE FOR ALL NEW USERS, USE ALL CHANNELS AND ALL FUNDS U HAVE: HIT HARD COZ THERE IS NO NEXT TIME.

If u are closing the shop :

Continue with what u are doing.

seneferab16_ESO · July 2014

Obscure wrote: »

Awww, how can I stay mad at that cute little team?

Awww! Reminds me of this gif I found of their QA department, working hard as usual.

gifstache-com_116_1341638304.gif?w=640

Agrippa_Invisus · July 2014

xsorusb14_ESO wrote: »

Agrippa_Invisus wrote: »

Beeftips wrote: »

Agrippa_Invisus wrote: »

This game is going into the books as one of the buggiest, unplayable messes in MMO history.

And with a dev team that seems utterly, irrefutably lost.

I can't fathom what they're thinking anymore. I really don't know. No free time to try to recoup possible lost subs. Letting major fixes go past major US holidays without being applied, leaving even more lost play time, little to useless communication aside from the occasional empty platitude followed by forum mods stomping on people for being rightfully upset.

Why should I ever in a million years ever give you a penny of my money again?

I don't go back to a restaurant that leaves hair in my food and won't replace it. I sure as heck don't want to continue feeding your feckless dev team.

I don't think the tards at Zenimax realize how their actions in ESO have effected their reputation along with the reputation of the elder scrolls franchise.

I don't know if I'll ever buy a bethesda/Zenimax game again. The lack of motivation to fix these major bugs has left a bitter taste in my mouth toward all elder scrolls and fallout games. I really don't want Zenimax to ever get another penny of my money.

You really nailed my feelings there, Beeftips.

I have been a huge Bethesda/Zenimax fan for years (hence getting into ESO). I loved Morrowind, then Oblivion (Shivering Isles remains my favorite Xpack of any game EVER), Fallout 3, then New Vegas, then Skyrim.

I have a Fallout Boy bobble head sitting next to my Anduin statuette from the various collector's editions. I use the art books as my coffee table books. My fiancee and I, before we started living together and were in a long distance relationship, would do 'let's play's with just each other playing through the same parts of Oblivion while on VoIP. These games held a deep, deep place in my heart.

That ESO is failing this miserably, that it is so terribly unfun to play, is destroying my love of these franchises and my faith in ZOS and Bethesda.

You are doing to the franchises I love what Bioware did, ZOS. They destroyed Mass Effect with that joke of a series ending and wrecked Star Wars with SW:TOR's 1.2 patch while releasing an awful, awful sequel to Dragon Age.

It's watching a second developer commit all the same mistakes and errors and crash and burn, leaving me broken hearted.

While the Lag is awful in this game

You do realize you're talking about Bethesda games right? Games that are usually some of the most buggy games on the market. Also New Vegas wasn't made by Bethesda, That was made by Obsidian.

As for destroying Mass Effect..While the ending was terrible (until they actually released that free dlc) they didn't come close to destroying that IP, when ME4 is released it'll sell millions like Dragon Age 3 is going to sell.

Same with SWTOR, not only does it have a pretty decent amount of subscribers, it's got a ton of people that pony up money for the F2P system as well.

ZOS would be happy with anything remotely resembling SWTOR playerbase, and would kill for anything remotely close to ME/Dragon Age series in sales.

In otherwords, Your hyperbole sucks

Selling millions doesn't make a game good. That's what I was speaking to.

But next you'll tell me how deep and meaningful of a gaming experience I will find in the Call of Duty and NBA2KXX and FIFA Soccer games.

Arkath · July 2014

ZOS_JessicaFolsom wrote: »

We understand and respect the frustration in regards to the performance issues. We have our Engineering and QA teams currently working on tracking down and testing several things that we believe are contributing to the problem. This is a bit of a nebulous issue, as it has several contributing factors. Each time we nail down a contributing factor and fix it, we push that fix live. We promise to continue to keep you updated, and we do apologize that the issue is still persisting.

Tracking down contributing factors - the contributing factor is patch 1.2.3. Enough is enough. My sub ends this weekend, but today was my last day of playing, as the majority of players in my guild are not subbed past tomorrow. Because of this issue. I've said previously I wouldn't be back until it was fixed, but I have lost every shred of confidence and respect for this company - the biggest bunch of corporate bandits I've encountered in a while. I won't hand over another dollar to it. Not on this game, nor any in the future. What an absolute shame and waste.

I'm disappointed I've enabled and even defended this sham of an MMO. Congratulations ZOS, you've made a fool of me and many others. What a gaggle of swindling, pickpocketing crooks you've turned out to be.

boogie95 · July 2014

how about a time frame on how long we are paying for a game when you cant even play over half the game its not right

dcincali · July 2014

r.jan_emailb16_ESO · July 2014

To be honest, I stopped caring. I hoped for ESO to be a top-notch MMO that would keepo me playing. Instead it's keeping me from playing... first insane server lag in PvP, after that insane FPS drops. In the meanwhile some sound fixes and other minor stuff, good job. Not to mention magicka/stamina disparity, but at least we get some sup-par builds every week on the front page to keep up the fairytale of "play how you want". It's just sad. I hope for you guys the manage to fix this piece of code somehow, because I'm not gonna check back.

Sangeet · July 2014

SoulScream wrote: »

It's not fixed for me with this new patch.

I logged into Cyrodiil and got in a small battle, maybe 10 enemy and 15 friendly. No siege just a player battle. FPS went from 45 to 5 and stayed there. I ran back to the nearest keep and FPS never recovered. I still have to relog or zone out often.

Exactly the same behaviour, FPS does not recover from 4-5 FPS, i lag out of cyrodil, then zone in again, everything works till the next (somewhat larger fight.)

The endgame is not playable aber 3 month, i would rollback, too many users have this problem.

Komma · July 2014

I still enjoy the game just cant pvp. I want to pvp so please get it fixed asap. Really though maybe all the emp farmers will quit. Some of the players have done more harm to the game than this lag issue. I will go down with this ship...

WebBull · July 2014

Watching this the slow motion train wreck of ESO is unfortunately becoming more exciting than the game.

TehMagnus · July 2014

@ZOS_JessicaFolsom‌ : Since issues appeared after the modification made regarding the "lightning inside buildings" that NOBODY and I want to really really stress this:

NOBODY

gives a damn about.

Why not just rollback that change and stop people from unsubing? Allready 3 of my guildmates left. Many others are considering not renewing and if I hadn't renewed 2 weeks ago, I know I wouldn't either.

NOBODY cares about pretty light. We just want to crush skulls...