Early on, I quit my subscription and did get the e-mail. It was polite and I explained why I quit.

Once my six month subscription runs, I'll probably get another one - and I'll explain again the problems I'm having. Once they're fixed, maybe I'll keep my subscription alive.

alexandru987eb17_ESO wrote: »

They have little choice, its a lame ass move but if they don`t want everyone talking about quitting its the best they have.

Well, to be fair, they are closing the threads—and a lot of good reasons for doing so have been mentioned here—not deleting them. So they are effectively not preventing anyone from reading about other people's reasons for leaving the game, merely from posting what often devolves into pointless and inappropriate responses.

ZOS_HugoP wrote: »

Greetings folks,

We closed this thread in error and have decided we’d prefer to keep it open and explain a bit more about our policy on goodbye/quitting threads. To reiterate what ZOS_CarolusS said earlier, we close goodbye/quitting threads as they typically gather responses that are flaming or nonconstructive. That being said, the reason we close these types of threads rather than removing them entirely is because the feedback provided in them is very valuable to us. Knowing why players leave our game is extremely helpful for our development team as they plan future content updates and changes.

To address another concern presented in this thread, we are very interested in reading feedback on the forums, regardless of how positive or negative it is. That being said, we do expect feedback to be provided in a constructive way and for players to abide by our Community Code of Conduct when posting to the forums.

Thank you!

Whats funny is u closed my thread simply asking who has unsubbed so far... there was no flaming bashing or trolling what so ever in the thread and it didnt violate any rules for ur code of conduct and its wasnt a goodbye. quitting thread but here in this response u say go ahead and do it lol... i dont get it o.O

You won't receive the survey as soon as you cancel your subscription, but rather once your remaining subscription time runs out.

Megamason69 wrote: »

[snip]

And what have been said to you, that makes them lie? That it would be a all sun shine and bunny, bugg free game where everyone is invited for cake and ponny rides?

[edited to remove quote]

Forztr wrote: »

ZOS_AmeliaR wrote: »

You won't receive the survey as soon as you cancel your subscription, but rather once your remaining subscription time runs out.

This doesn't make sense to me. If someone cancels their sub making it clear that they intend to leave wouldn't it be beneficial to know their reasons before they've actually left. Maybe you could do something before their sub expires to retain them as a customer.

Not everyone who plays reads these forums or knows what issues are being worked on so if someone cancelled because of issue X but X was due for a fix soon you'd be able to tell them and maybe they'd stay. Your current system they'd be gone and probably for good.

Totally bad pr here. If you want to retain customers you need to know what customer objections are. Being proactive rather than reactive is a far better marketing methodology.

It seems ZOS is making every new MMO developer mistake.

Me for instance, quit because of how totally lacking in fun veteran levels and the lack of good QA in patches in my opinion. Bought a three month subscription that has not yet run out, yet were it not for a friend telling me to check out the forums I would not know about the VR adjustment today. I may check out if the VR content now can be called fun, or is still too tedious for enjoyment.

If it were not for this friend, I would not know about the changes, and ZOS would not have the chance to draw me back in. It would be in your interest to get a survey of customer subscription terminations for the purpose of marketing to those people. I know I am far from the only person to unsub due to veteran rank content difficulty curve, how many of those people are you failing to retain because you do not know who they are? Especially ones who still have an active sub who are the most likely to give you another chance, since it doesn't cost them anything.

The road you are on will take a significantly higher investment on the part of ZOS, in terms of free weekends etc. to recapture lost subscribers. You should pick the low hanging fruit, before it isn't low hanging anymore.

ZOS_AmeliaR wrote: »

You won't receive the survey as soon as you cancel your subscription, but rather once your remaining subscription time runs out.

Okay, that makes sense. Could be some changes in patches prior to game time running out, and so you'd want the survey to accurately reflect experience in the latest version.

TheVindelator wrote: »

[snip]

Then you are discounting the value of the answers to the questions why is this game hemorrhaging subscribers? My whole guild and I left this game for a reason. Not wanting to know those reasons are asking for the game to fail, as is waiting until the subscriber is all the way out the door to inquire why they are leaving.

[edited to remove quote]

Forztr wrote: »

ZOS_AmeliaR wrote: »

You won't receive the survey as soon as you cancel your subscription, but rather once your remaining subscription time runs out.

This doesn't make sense to me. If someone cancels their sub making it clear that they intend to leave wouldn't it be beneficial to know their reasons before they've actually left. Maybe you could do something before their sub expires to retain them as a customer.

Not everyone who plays reads these forums or knows what issues are being worked on so if someone cancelled because of issue X but X was due for a fix soon you'd be able to tell them and maybe they'd stay. Your current system they'd be gone and probably for good.

No, it makes no sense to get their reasoning at that point for a few reasons:

1. They might still be playing.
2. They might intend to resubscribe before their time runs out (pre-paid credit card, etc.)
3. The game will change between the time they cancel their subscription and the end of their game time. Their feedback needs to be on the current state of the game, not on how they project the game to be in however many weeks it is until their time runs out.

Perphection wrote: »

ZOS_AmeliaR wrote: »

You won't receive the survey as soon as you cancel your subscription, but rather once your remaining subscription time runs out.

Actually, I never got one either when my time ran out. Do you not want to hear what I have to say?

Not that I doubt you, but people with inactive accounts aren't allowed to post on this forum...

ZOS_AmeliaR wrote: »

You won't receive the survey as soon as you cancel your subscription, but rather once your remaining subscription time runs out.

Mine ran out yesterday. What sort of timeframe do we have after that please @ZOS_AmeliaR ?

GreySix wrote: »

Lodestar wrote: »

ZOS_AmeliaR wrote: »

You won't receive the survey as soon as you cancel your subscription, but rather once your remaining subscription time runs out.

Mine ran out yesterday. What sort of timeframe do we have after that please @ZOS_AmeliaR ?

If your subscription ran out yesterday, how are you still allowed to post?

I am wondering that myself. I don't know fella.

ZOS_AmeliaR wrote: »

Lodestar wrote: »

Mine ran out yesterday. What sort of timeframe do we have after that please @ZOS_AmeliaR ?

The survey should arrive within 48-72 hours of your game time expiring.

GreySix wrote: »

If your subscription ran out yesterday, how are you still allowed to post?

There can sometimes be a short delay between when game time expires and when forum access is disabled.

Thank you. Was only out of interest. I actually have 2 unused time codes worth I think 120 days? Just not applying them yet, and in debate as to if I will and not just give them out.