ZOS_AmeliaR wrote: »

All players who decide to unsubscribe should be receiving a survey requesting more information about why they left. If you know anyone who has unsubbed and not received one of these surveys, please let our Support Team know by submitting a ticket.

There do no appear to be any surveys going out.

My PvP guild abandoned the game because of unplayable lag in Wabbajack (10-30 second server response times in major battles = the death of ESO PvP) and none indicated that they had received any survey.

I canceled both of my 6 month subs and received no surveys.

lecarcajou_ESO wrote: »

Obviously, it exists, and I'm beginning to wonder what the point of locking these threads is—clearly people want to share their reasons for leaving the game, and I for one don't mind reading them. What's the harm, really? Maybe it's time for a dedicated "I quit" forum?

You're the same person slowing down traffic trying to get a good look at a car wreck too aren't you? :-p

First rule of public I Quit threads is that those posting will be back later,

Mordria wrote: »

You're the same person slowing down traffic trying to get a good look at a car wreck too aren't you? :-p

Well, er... I, um, need to do that. In order to observe, recognize and avoid high-risk behaviors myself. You know, how-what-not-to-act-like. Yes. That's it.

ZOS_CarolusS wrote: »

Hail adventurers, let's shed a light on our policy regarding Goodbye and Quitting threads.
We are closing down "goodbye" or "quitting" threads as they usually tend gather responses that are counter-productive to our goal of a fun, welcoming and safe enviroment for the ESO community.
You can always provide us with feedback via the ingame /feedback function and would like to remind everyone, that discussing disciplinary actions is not allowed on the ESO forums per our Community Rules.

There should be a questionare when you cancel a subscription asking why you are leaving. It is simply good business to understand why consumers don't want your product. Last I heard, such a thing doesn't exist.

Because "I Quit" threads are pointless? If someone wants to quit - they should quit, and that includes the forums. Why do they feel their reasons for quitting justify anyone else's attention? We all play for our own reasons. We all quit for our own reasons. I don't need to read a bunch of people whining about why they quit - and a forum -dedicated- to such things sounds pretty pathetic. When I eventually leave the game, you won't find an "I Quit" message anywhere - I'll be busy moving on with my life.

What are they looking for? Sympathy? Support? Looking to wallow in anger/angst/misery with others who are frustrated/crying about the game not meeting their expectations? For quitting a -video game-?

Just quit, and go away. Life is too short for "I quit" threads, support-groups, and all that kind of nonsense. There are other, more positive ways for people to get attention if that's what they are so desperate for.

Singular wrote: »

Wow. Brilliant! I have learned something valuable, that I will take with me the rest of my life.

Thank you.

Polwight wrote: »

@williamburr2001b14_ESO

Thank you for raising the level of communication among human beings in this thread. It is joyful thing to behold when groups of people actually communicate and truly express themselves and in doing so elevate the level of discourse. For that I tip my hat to you.

Geeze guys. You've actually caused my cheeks to color. This was an especially odd day for me on this forum because my "awesome" s doubled, the forum sent me a badge for it (which said "You're posting some good content. Great! +5 points"), and at literally the same time I received a mod warning telling me to knock it off. It goes to show that dealing with people is always...unpredictable, whether they're mods or players.

First I have to say I'm pretty dang impressed by @ZOS_HugoP and the decision to un-close the thread. I don't think I've ever seen a thread un-closed before, not just here. It shows a level of reading and caring here that I really didn't think existed on the company side at this point. +5 points to you

Second, I have to out myself to tell @ZOS_AmeliaR that as far as I'm aware, no survey is sent to those who unsubscribe. This includes me, and 4 very real-life very personal friends (one was my Best Man), so it's solid information. I was avoiding mentioning that I had un-subbed at this point on the forums, because of the flak I knew I would take from other forum posters. I paid $80 for the Imperial Edition of the game, and $78 for a 6-month subscription. That's $160 dollars, and I still felt reticent to mention a thing for fear of getting flooded with a particular form of hatespam. Hopefully that's a helpful piece of information to give you an idea of where things stand, as it applies to safety and constructive-ness.

To @Singular and @Polwight , I could literally go on all day, connecting my post about exit interviews and feedback to what happens in mmos. Watching this happen in real time gives me honest-to-god tension in the jaw. These are the exact same dynamics.

Anyway. I was gone, because things seemed to be going the way that they always have before (City of Heroes, Dark Age of Camelot, Star Wars: The Old Republic, The Secret World) but this thread surprised the heck out of me. I even logged in just to say goodbye to friends. What's happened in this thread is honestly surprising, and I'm intensely curious to see where it leads.

Hello there, folks. We have edited or removed several posts from this thread for being off topic and/or personally attacking. Please keep the Code of Conduct in mind when sharing your opinions. Thank you!

I cancelled and didn't get an e-mail asking me why.

Often I quit threads don't throw up a lot of constructive ideas cause they are motivated by annoyance with bugs or game play issues or class balance that are so annoying that the player has felt the need to quit a game they might be enjoying.

For me there are a number of fundamental issues that have to be examined by the devs and either fixed or a work around sought so the game meets its objectives:

Everybody is a Mage!

Regardless of what class I pick my powers are magic based, even if said power is a killer blade attack, or a fire ball or conceal weapon attack they are all spells. There is a better than average chance that the ultimate sword of slaying I'm using wont even have any effect. As a design choice this throws up some interesting problems, firstly it encourages people to use light armour and carry destruction/restoration staves. It sadly also makes the weapons and non light armour options difficult. As should I want to use my weapon I'm happy to go stamina but then if I want to use any of my class skills wait I need magic. I can only have one weapon group at any time but have access to 3 class skill lines giving greater versitility for magic. And so every class becomes a mage with light armour, staff and class skills. We see Dragon Knights in light armour becoming fire mages, we see Nightblades in light armour becoming blood mages and we see templars in light armour become group healers. By making all class skills magic based everyone is a mage and other options just aren't going to be as much use at end game.

Risk vs Reward vs Balance

For most people its meant to be fun. How you define fun is up to you whether its hanging out with friends, RPing or completing difficult dungeons people find fun in different places. Few people find every single fight being blood hard and dying lots and lots fun. Equally though if after 3 hours of hard work I come out of it with a mundane weapon I can't use (its not a staff and I'm a mage after all) most people can quickly realise their time could be spend more enjoyably doing nearly anything else. As such the general game balance needs to be addressed so as to allow people to log in and have fun and be a hero/villain/murdering psychopath whatever rather than playing third ghost from the right that can't even fight 3 bandits cause they have worked through the VR5+ and found that for some reason the more powerful you become the NPCs become even more power even if they should be trash. Now for people that love a challenge great can put in Impossible level dungeons that everything one shots you and they can die 100 times a night if thats what they want.

Story, Dialogue and Choices

There is this beautiful amazing world, a bearded chap as the loremaster, 100's of books, epic battles and a war going on and yet some how the story becomes tedious. There are high lights and there are some good ideas but on the whole it feels horribly stagnant. We can break it down.

The dialogue is done using a fixed camera often bearing little resemblance to where I was standing and then its all stagnant, nothing dynamic happens their lips move they tell me about the problem, I get to ask some questions that suggest the writers think unless the information is repeated 3 times I just wont understand whats happening and then I get to say I will do whatever and off I go and do it and return for my reward. The conversations and how they are portrayed are limited and offer no real feeling of being engaged with the NPC but equally what is said is so dull. I can't think of any story that made me think thats new.

Then I go off an do whatever is required of me, is there ever much choice in do I do A or B. No not really, the few times I get a choice (in red) its after I have already done the action and its whether I return the thing to A or B. There are almost no branches what I opt to do, I don't even get to choose what enemy faction I wish to explore first. And on those few choices none outside of Coldharbour have any bearing on any future quests, you can be sure if you get a choice to kill someone or let them live they wont be appearing again with either option.

And even after all is said and done and the enemies vanquished the story never takes a moment reflect on what has been achieved. I know some people may like that everything is seen from your view. But just occasionally it would be nice to see a cut scene of my character walking across a body strewn battle field, or over a vanquished enemy. While the game looks amazing there seem to be very few if no moments either visually or in the story that are taken to highlight these achievements.

Bugs and Customer Support

This has perhaps had more bugs then any other game I have ever played which has meant more time filling CS tickets to see if anything can be done about it. To which the advice is often turn off for 15 mins then try again, or yeah thats broke. I accept bugs, strange to say but so many moving parts things break but the CS don't seem to have the tools to fix them ever and the time on the fixes seems to be both random and poorly communicated. So you have a lot of bugs, poor CS and poor communication on when the bugs will be fixed and then an utter indifference to the issues. Its almost as if the best advice to give to anyone wanting to play the game is don't go away for 6 months and come back then as hopefully by then the bugs will be fixed and the poor cs and poor communication wont be an issue. What would be far nicer is if there is a bug and x, y or z isn't spawning a CS comes in a spawns it. Yes time consuming but I'm guessing they could Alt-tab in every 15 mins or so to spawn while still copying and pasting have you tried turning it off and on again.

Grouping

As MMO's go grouping in ESO has to be one of the worst. Independent NPC dialogue options so you work through it independently not sure if your friends have read it and already off killing while your asking dumb questions in case there is something useful in the extra dialogue (sadly there never is). Then getting phased out of the world so if you have completed something you can't group and go back and help your friend. And then Solo dungeons which are so solo that group members can't enter them with you and help out.

As an MMO goes grouping is a little bit useful, and it makes a massive difference in ESO things that were tricky before are easy with someone else. But the questing and the dialogue and the phasing makes it so much less enjoyable. Sometimes it will even force the phase on while you mid way through a conversation breaking you out or removing the ability to pick options.

Sandboxes and Choices

There seem to be few if no options to adventure your own way. Because enemies 6 levels below you aren't worth anything the level 1 to 50 experience is fairly strongly controlled. There are set areas I can explore at any given level range before it is no longer worth my while. While the Veteran Ranks require so much XP in order to keep up with the next zone you pretty much have to cover every area and take every quest. As such play your way is more closely linked to a very straightforward experience unless your way includes lots of grinding either to get xp cause you missed out quests or through trash thats worth nothing to explore an area that you really would have been better off doing at the appropriate level.

So the questing offers little freedom, as to who we are there is even less. We are a washed up drifter, that maybe a dragon knight or a templar who uses a staff or a sword but ultimately my choice beyond mechanics are 0. I am a drifter with a heart of gold who helps everyone he meets (there is never Im not going to help you option) and thats all I can ever be. Do I want to be lord of a castle, aint ever going to happen, work for one faction over the others nope work for all of them. Even when accused of being someones mortal enemy the option of reply one out of one is 'my own mortal enemy is Morlag Bal'. I'm that much of a spineless do gooder that after 5 areas of killing their soldiers I spout that rubbish. Come on at least give us a few options to have some sort of personality.

The game is beautiful, the combat feels dynamic (if overly magic depended) and there is much that is good about it and to be recommended. But there are fundamental issues with how classes are setup, with the story and choices and how grouping is handled.

ZOS_CarolusS wrote: »

Hail adventurers, let's shed a light on our policy regarding Goodbye and Quitting threads.
We are closing down "goodbye" or "quitting" threads as they usually tend gather responses that are counter-productive to our goal of a fun, welcoming and safe enviroment for the ESO community.
You can always provide us with feedback via the ingame /feedback function and would like to remind everyone, that discussing disciplinary actions is not allowed on the ESO forums per our Community Rules.

Truth is in a failing game you would have a LOT of these threads on the main page... maybe even half to all the threads on it...

[snip] Together with the mega servers it helps them to hide how many are still playing, you can still get a good picture if you have been following the trading guilds and so on to see how many were kicked and so on, but most don`t do it so as long as they still see people and don`t see the first forum page full of good bye threads, they think its all good.

They are using the whole bag of tricks to keep people from talking about the ACTUAL state of the game.....


[Moderator Note: Edited per our rules on Rude and Insulting comments]

lecarcajou_ESO wrote: »

Obviously, it exists, and I'm beginning to wonder what the point of locking these threads is—clearly people want to share their reasons for leaving the game, and I for one don't mind reading them. What's the harm, really? Maybe it's time for a dedicated "I quit" forum?

it is sop for mmopg to hide how many people have really quit the game, and to cut down on the chance of new players seeing them and deciding not to buy.

RazielSR wrote: »

I have not received the cancellation survey either.

I think that people are confusing two different things. You can "cancel" while you still have time remaining on your sub. This is a game that a lot of people play; these are not real cancellations; and it would be a waste of time for them to deal with them.

On the other hand, once your time expires you can't play the game or (presumably) post here. This is the group that should be receiving a survey.

Ohioastro wrote: »

In a completely healthy and successful game you would have the entire forum be quitting threads if they were permitted. There are hundreds of thousands to millions of players of this game. Every month the churn has to be in the high tens of thousands. If every single one of those people wrote a thread here they would be the majority of posts by far - and this is the pattern that you'd expect in a completely normal and healthy game. This isn't a small restaurant with ten tables.

These forums could do without speculation and assumption. Specifically in regards to numbers as they relate to subscriptions or players actively playing the game. You have no way of providing data to support your statement therefore making it an opinion you are trying to present as fact.

Ohioastro wrote: »

I do know that all games in this genre have turnover, although I don't know the exact level. My point (which was missed) is that this would be true even if the game was extremely successful.)

Yes MMOs traditionally have turnover after the first free month. I do not buy the argument however that the forums would be full of I quit threads simply because there is attrition. People post for various reasons but mainly they have issue with something about the game.

I think that they should be allowed in their own sub forum. Have a moderator create and sticky a template that has to be strictly followed for the post to remain. Allow no response to any post. If anyone posts outside of the format enforce a harsh disciplinary action. Ban flame/troll posters and warn broken formatted leaving the game posts.