The need for "I quit" threads.

lecarcajou_ESO

Obviously, it exists, and I'm beginning to wonder what the point of locking these threads is—clearly people want to share their reasons for leaving the game, and I for one don't mind reading them. What's the harm, really? Maybe it's time for a dedicated "I quit" forum?

Magetroll

Ye I think not allowing them also robs people of a vent for their frustrations. [snip]

[edited for bashing]

Swordguy

considering most of the venting would be redirected to a legit "I Quit" thread, It would clean up space for the rest of the threads. Plus, Developers might actually get honest tidbits of information about what is broken and needs fixing to slow down subscription bleeding.

There are plenty of threads discussing what is broken and what needs fixed/changing, but 95% of the posts in them are derails, trolls, flames, antagonizing dribble and spam.

An actual thread that is stickied, where people who are legitimately unsubbing can simply say why in a single post without nerd raging, while troll/flame/*** posts are deleted, would provide data that is easy to sift through.

As it currently stands, the General section of this forum is like Zone chat on Crack/smack/lick'em-Aid pops, and there is little use for Devs to venture into the General section. As for the surveys you get when you unsub, it is only designed to get people to reconsider, and sub again... I doubt anyone actually reads them.

SaibotLiu

As someone who has already cancelled their account, I agree 100% with ZOS on this.

They dont need to have a dedicated I quit forum, the company already knows that you cancelled your account. That's all that needs to be said. If you want to provide feedback about the game, just do it. (snip)

Moderator edit - Edited as per our rules regarding inappropriate language.

Mescalamba

I think that people which leave (might soon include me) probably want them to know "why". Especially if they leave slightly furious. As I imagine some are..

Will I do my "I quit" thread? Maybe. I tried some constructive posts in the past, something actually made it into game as I noticed (in bit different form), so either someone had same idea or they actually read it.

Sometimes I feel like all hope is lost and its beyond repair. But it might be just Molag Bal whispering to my ears.

TaffyIX

Is there not a leaving survey/questionaire when you cancel your subscription?
That is all that is needed for ZOS to get the information they need from you.

GreySix

TaffyIX wrote: »

Is there not a leaving survey/questionaire when you cancel your subscription?

No, there isn't ... or there wasn't when we first unsubscribed.

TaffyIX wrote: »

That is all that is needed for ZOS to get the information they need from you.

If they bothered to do it, sure.

eacorralesb14_ESO

It was like in diablo 3 when you posted something about the game you didnt liked.

It's their politics, they will close it if they dont like it.

I personally quit because, the VR content is ***, its boring, puts you to bed, AvA is lag, rollbacks.

I played many mmo's, and many f2p's, and things that happen in teso, i never seen before, its embarrasing they charge people for a broken game, im not contributing this garbage, sorry, the nightblade is long ago broken, latest patch did nothing, i'm tired of random crashes, server crashes, lag, and quest bugs, sorry thats not fun, thats called scamming.

I've been scammed by d3, we are testing this game for consoles, and we paying for it, dont count with my money for this, hire some beta testers, stop scamming guys.

Cya people i had great times with you, until the bugs *** all things up.

ZOS_CarolusS

Hail adventurers, let's shed a light on our policy regarding Goodbye and Quitting threads.
We are closing down "goodbye" or "quitting" threads as they usually tend gather responses that are counter-productive to our goal of a fun, welcoming and safe enviroment for the ESO community.
You can always provide us with feedback via the ingame /feedback function and would like to remind everyone, that discussing disciplinary actions is not allowed on the ESO forums per our Community Rules.

Blackwidow

People who come here just to say ESO sucks is not constructive and should be removed.

However, well thought out, constructive posts should not be closed.

Ser Lobo

Blackwidow wrote: »

People who come here just to say ESO sucks is not constructive and should be removed.

However, well thought out, constructive posts should not be closed.

Agreed completely. And a well thought out, constructive post doesn't have to include 'this is why I quit', and thus doesn't have to be locked.

Blackwidow

ruze84b14_ESO wrote: »

Blackwidow wrote: »

People who come here just to say ESO sucks is not constructive and should be removed.

However, well thought out, constructive posts should not be closed.

Agreed completely. And a well thought out, constructive post doesn't have to include 'this is why I quit', and thus doesn't have to be locked.

Yep. I don't know why they do that.

driosketch

Think about it like this. They close the threads. They don't delete them.

Do you really want them open so a dozen players can taunt them and ask if they can have their stuff?

Covyn

ZOS_CarolusS wrote: »

Hail adventurers, let's shed a light on our policy regarding Goodbye and Quitting threads.
We are closing down "goodbye" or "quitting" threads as they usually tend gather responses that are counter-productive to our goal of a fun, welcoming and safe enviroment for the ESO community.
You can always provide us with feedback via the ingame /feedback function and would like to remind everyone, that discussing disciplinary actions is not allowed on the ESO forums per our Community Rules.

Should probably shut down your patch notes as well then. They seem to gather lots of negativity and personally are mostly counterproductive to my goal of fun....

UPrime

Nothing says you can't do a constructive post, just don't mention that you are canceling your sub. That last statement is just flame bait and every single moderated MMO forum that I've followed locks them.

Esha76

As another who cancelled my sub - same as all of you have said, if it was a constructive -this is why, and I might come back if.... is one thing versus "I quit, you suck, hail hydra..." Just really... pointless. Then, as the CRS points out, even constructive threads collapse quickly as too many people are not mature enough to use these forums properly.

But yeah, I was really surprised to see no questionnaire as why one is un-subbing. I can't understand a business model that freely lets it customers walk away without knowing why. Unless they plan to operate like an auto insurance company and plan to call you 15 times after you turn down their quote.... I really can't comprehend why there isn't a survey. They sent you one after every beta weekend, even if you only logged 15 minutes.....

I'm really not convinced they are listening to the player base either. One huge criticism is that this game launched with various issues pointed out by PTS players - pre-launch- and beta testers, and they still went live with lots of broken stuff. Even now, tons of feedback, and it's almost as if they really don't care what the player base has to say. Trust me, I have corrected people in other threads telling them you are not going to get what you want when you want it... ie. "Fix my class overnight or I quit! Hail Hydra again..." But the continual disappointment and continual lack of response from the devs is adding up, and more and more people are cancelling. People simply getting let down and running out of patience.

Covyn

I didn't get a questionnaire....I got a customer service email asking me to discuss the major issues I had in the game and what they could do get me to come back. In an odd way, I was actually very pleased with this.

Doesn't change the fact that I am displeased with the game and won't resub, but just the fact they offered an open dialogue with me outside of the forums means I will keep an eye out for the changes I need to see and possibly come back in time.

pecheckler

Quitting posts can lead to the most constructive types of threads. It's entirely up the individual posters to bring about the non-constructive context. Classifying these types of posts as non-constructive and ruling they all be locked is ridiculous. I did an 'i quit' thread on the Marvel Heroes forum about 11 months ago and it turned into hundreds of replies over several days leading to massive amounts of feedback for the developers of which many suggestions have since been implemented in the now greatly improved game.

lecarcajou_ESO

Well, I only find the "I quit" threads worth reading if they're not rabid rants with more asterisks in them than letters. I never thought of them as feedback for the developers—the 'out-processing' questionnaire no doubt fulfills that purpose far more adequately—but simply as something of occasional interest to me.

(Edited because I used "obviously" twice in the beginning of a main clause in this thread... it's been a long day).

Singular

lecarcajou_ESO wrote: »

Obviously, it exists, and I'm beginning to wonder what the point of locking these threads is—clearly people want to share their reasons for leaving the game, and I for one don't mind reading them. What's the harm, really? Maybe it's time for a dedicated "I quit" forum?

Clearly there's a human need here running up against a business wall of fear.

Uhm...who would read the "I quit" forum? Others who quit who want to be like "yeah, man! That's why I quit!!!"

Or people like me who just love to read about drama and schadenfreude?

Covyn

nerevarine1138 wrote: »

Magetroll wrote: »

Ye I think not allowing them also robs people of a vent for their frustrations. [snip]

[snip]

Well, not freely entitled correct....but you actually have to pay them to use this forum (part of the subscription) so people can vent all they want actually. Until they put in some "no venting" rule. At which point most people will just cleverly talk in code of some form...

[edited to remove quote]

lecarcajou_ESO

Singular wrote: »

Uhm...who would read the "I quit" forum? Others who quit who want to be like "yeah, man! That's why I quit!!!"

Or people like me who just love to read about drama and schadenfreude?

That's a good question/point, actually... I guess for me it's about information regarding issues with the game, specifically issues that are perceived as so severe that they are deal breakers. I wouldn't base my decision to quit—or not—on them... necessarily.

Sakiri

Megamason69 wrote: »

ZOS_CarolusS wrote: »

Hail adventurers, let's shed a light on our policy regarding Goodbye and Quitting threads.
We are closing down "goodbye" or "quitting" threads as they usually tend gather responses that are counter-productive to our goal of a fun, welcoming and safe enviroment for the ESO community.
You can always provide us with feedback via the ingame /feedback function and would like to remind everyone, that discussing disciplinary actions is not allowed on the ESO forums per our Community Rules.

[snip]

Agreed.

I'd suggest a change to that lovely policy.

Threads are allowed, however highly monitored with a zero tolerance policy for flame posts.

A well constructed bid farewell to the game detailing what's wrong can go well beyond the /feedback form that's incredibly limited in format and length.

Constructive criticism isn't bad, and people are allowed to disagree with the developers. Unfortunately, too many people are rather inflammatory with their criticism.

That's still no excuse for disallowing a potentially viable feedback avenue.

[edited to remove quote]

fromtesonlineb16_ESO

Sakiri wrote: »

A well constructed bid farewell to the game detailing what's wrong can go well beyond the /feedback form that's incredibly limited in format and length.

Most such threads are little more than trolling, posting negative comments simply to fan some flames. I agree with their being locked, in fact I'd be happy to have them deleted.

The purpose you're suggesting they be allowed can be served in ways that don't
facilitate trolling.

Let's be honest here though, if you're unhappy with something to the point of leaving (whatever it is) the adult thing to do is simply walk away. If you genuinely wanted to give feedback in the hope it would be acted upon you'd have done so and given time for your complaints to be dealt with, by leaving you clearly don't give a damn so why act at @KariTR so concisely put it?

KariTR wrote: »

[snip]

[edited to remove quote]

fromtesonlineb16_ESO

lecarcajou_ESO wrote: »

Obviously, it exists, and I'm beginning to wonder what the point of locking these threads is—clearly people want to share their reasons for leaving the game, and I for one don't mind reading them. What's the harm, really? Maybe it's time for a dedicated "I quit" forum?

So this sort of this shouldn't be locked?

http://forums.elderscrollsonline.com/discussion/114882/thank-you-zenimax-for-ending-the-game-for-me-time-to-find-something-new

Thank you Zenimax for ending the game for me..time to find something new

Pvp fps thru the floor...way to ruin the main bit of the game for me and others

Nazon_Katts

I'm pretty sure if the general atmosphere on these boards would provide a chance at convincing people to stay with the game when they post 'I quit!' threads, such threads would be allowed. But since the chance of the exact opposite happening is considerably higher, they are not.

Overmind29

To be honest i have seen such Dev attitude and Custommer displease before, it was in SWTOR... they had to become F2P to save the game... so i'am wondering if this will be the case here as well after some time, or it the console version will miraculously save the game. (which i doubt regarding demographics of console players).

Don't get me wrong, i love this game... not as much as single player ES games but still... so i hope i'am wrong.

Also this "We don't like your thread, lets close it" is kind of *** attitude to be honest....Especially the rule about discussing thread locking and punishments (i know most forums have this rule but that doesnt make it an good) Zenimax should carefully study all "I quit" threads since they surely provide more feedback than short form when you un-subscribe which displeased customer won't even bother to fill.

Phantax

Don't see anything wrong with quitting threads. Obviously they need to conform to some rules (profanity, name n shame etc) but yeah, Its interesting to read what it is that motivates people to quit.
You'd think the Devs would want to see this as maybe its something they can change?

Truthfully though... they just don't want people to see how many are leaving !
(so much for honesty and transparency)

ozgod22_eso

Blackwidow wrote: »

People who come here just to say ESO sucks is not constructive and should be removed.

However, well thought out, constructive posts should not be closed.

Nothing wrong with well thought out constructive posts. Just leave out the bit about quitting I guess.

Covyn

Someone should turn this into a poll.

Drake81

ZOS_CarolusS wrote: »

Hail adventurers, let's shed a light on our policy regarding Goodbye and Quitting threads.
We are closing down "goodbye" or "quitting" threads as they usually tend gather responses that are counter-productive to our goal of a fun, welcoming and safe enviroment for the ESO community.
You can always provide us with feedback via the ingame /feedback function and would like to remind everyone, that discussing disciplinary actions is not allowed on the ESO forums per our Community Rules.

Yeah well, you also cant demand anything, as you would close that too.

I mean, if you pay for something and it dosnt work, you'd demand that you should do something about it. But hey, thats forbidden by the community rules... gj!

And no, i dont mean that as bashing, i just remind you that as a payed company, you too, have some duties to fulfill. -.-