Patch v1.2.3 Known Issues

Cogo · July 2014

Maybe, but there are some of us who can be in cyro. Not overheated and 35fps

NerZhulen89 · July 2014

Just now, I did this test. GTX 760, up-to-date driver

GPU is going 100% untill I meet big group, than it goes to 50-60% and fps goes deep down, they all died -> it went back to 100%, then new group came and the drop again.

When I went near Ash, where siege was going on:

GPU went to 12% and fps went to 10-12...
So, the fps is low simply because our GPUs are not working from some reason.

jmotz85ub17_ESO · July 2014

Requiemfang wrote: »

mcmozes wrote: »

i created a tread with petition to give us gametimeback but they just closed it and i got a warning for my miss behavior....

you waive your right to that the moment you clicked on agree for the TOS. Really people you need to really learn to read the TOS before agreeing. It's a contract for a reason and it's a smart idea to actually read it and not scroll to the bottom just to make the agree with button appear so you can play the game.

Shh...you're obviously in the wrong forum

tino.antoninieb17_ESO · July 2014

jmotz85ub17_ESO wrote: »

vanzan wrote: »

ZOS please understand

1. We are unable to PVP, for many of us this is the only method of gameplay we play in ESO
2. We are still paying for a sub (We are paying for a service or in our current case paying for no service)
3. On resolution we want to know what has changed in the process so this will not happen again. (You are delivering a service)
4. Give us confidence to continue the service.

I received a ticket response earlier from ZoS directing me to the legal terms contract and apparently they are not responsible for the game being unplayable. http://www.zenimax.com/legal_terms_us - Section 6 is what I was referred to.

ZOS is not legally obliged to compensate us for time we haven't been able to have "expected" performance. Honestly if they have sent u this kind of e-mail it means that this game for sure is going down coz guys dont know what they are doing. Even if it is their legal position they should consider fact that they have to have satisfied customers if they want to get their investment back in long run. And they dont. Obviously ZOS organisation is still in denial phase and still hoping for miracle which will not happen on its own.
Only solution is that some ZOS key people pack their personal stuff and go home on well earned break from work coz they put their ego before best interest of customers satisfaction - their company well being.
I know for the fact that i had 301 twice and couldn't loggin on my EU chars and couldn't progress for 4 days. Having fps issues since patch 1.2.3. ( more than 10 days ) and really cant play end game (cyrodiil and craglorn). All in all i couldnt play as expected for more than 15 days.

ZOS as service provider in my opinion is simply terrible and wouldnt ever do business with them again after i take from this game what i need.

Simply they are not business smart if they are waving with legal documents in this situation.

Just to give u more insight about whats ZOS position on extra time i will say this :
had one e-mail communication with ZOS superb CS where i asked them to credit me for game time i lost coz of fault on their side - they said to me that i couldn't benefit from extra game time coz game is not functional anyways ...

All those "protectors" who would like to have discussion with me regarding quality of CS - please take your shot .... just dont please expect easy win and come prepared ...

tino.antoninieb17_ESO · July 2014

Cogo wrote: »

Maybe, but there are some of us who can be in cyro. Not overheated and 35fps

What if u can't ?

Grim13 · July 2014

mcmozes wrote: »

i created a tread with petition to give us gametimeback but they just closed it and i got a warning for my miss behavior....

forums.elderscrollsonline.com/discussion/116971/do-we-deserve-free-game-time-after-1-2-3-4-rendered-the-game-nigh-unplayable#latest

Grim13 · July 2014

Tobiz wrote: »

Im starting to think internal sabotage.
No professional company with quality control and testing could introduce this many problems with already working content. Could it?

Disclaimer: Not trolling. You should investigate sabotage...

Honestly, I wouldn't discount this! I completely understand Hanlon's Razor and the concept of a conspiracy of stupidity...

..BUT, I'm having a very hard time believing anyone could screw up as often and as spectacularly as ZOS have been!!! lol

It truly beggars belief! ..and I can't help feeling that ZOS, or an internal saboteur, are intentionally tanking the game.... because that's the direction they're headed in if they don't immediately right the ship.

Grim13 · July 2014

tino.antoninieb17_ESO wrote: »

jmotz85ub17_ESO wrote: »

vanzan wrote: »

ZOS please understand

1. We are unable to PVP, for many of us this is the only method of gameplay we play in ESO
2. We are still paying for a sub (We are paying for a service or in our current case paying for no service)
3. On resolution we want to know what has changed in the process so this will not happen again. (You are delivering a service)
4. Give us confidence to continue the service.

I received a ticket response earlier from ZoS directing me to the legal terms contract and apparently they are not responsible for the game being unplayable. http://www.zenimax.com/legal_terms_us - Section 6 is what I was referred to.

ZOS is not legally obliged to compensate us for time we haven't been able to have "expected" performance. Honestly if they have sent u this kind of e-mail it means that this game for sure is going down coz guys dont know what they are doing. Even if it is their legal position they should consider fact that they have to have satisfied customers if they want to get their investment back in long run. And they dont. Obviously ZOS organisation is still in denial phase and still hoping for miracle which will not happen on its own.
Only solution is that some ZOS key people pack their personal stuff and go home on well earned break from work coz they put their ego before best interest of customers satisfaction - their company well being.
I know for the fact that i had 301 twice and couldn't loggin on my EU chars and couldn't progress for 4 days. Having fps issues since patch 1.2.3. ( more than 10 days ) and really cant play end game (cyrodiil and craglorn). All in all i couldnt play as expected for more than 15 days.

ZOS as service provider in my opinion is simply terrible and wouldnt ever do business with them again after i take from this game what i need.

Simply they are not business smart if they are waving with legal documents in this situation.

Just to give u more insight about whats ZOS position on extra time i will say this :
had one e-mail communication with ZOS superb CS where i asked them to credit me for game time i lost coz of fault on their side - they said to me that i couldn't benefit from extra game time coz game is not functional anyways ...

All those "protectors" who would like to have discussion with me regarding quality of CS - please take your shot .... just dont please expect easy win and come prepared ...

100%

They may not be legally obligated... but they should definitely feel ethically so.

The law won't protect them from the damage they're doing to their paying customer base, either.

tino.antoninieb17_ESO · July 2014

Requiemfang wrote: »

mcmozes wrote: »

i created a tread with petition to give us gametimeback but they just closed it and i got a warning for my miss behavior....

you waive your right to that the moment you clicked on agree for the TOS. Really people you need to really learn to read the TOS before agreeing. It's a contract for a reason and it's a smart idea to actually read it and not scroll to the bottom just to make the agree with button appear so you can play the game.

Ok u know how to read , u are smart and obviously have degree in law. Do u really have degree in law ?
OK what now ? Why u even come on this forum and make posts when ZOS or other players do not have any legal obligation to accept your opinion and u dont have guarantee that all u read is fact/truth ? Do u really think that two subjects just fulfill their minimal requirements taken in agreement while expecting to have long business relationship ?
Do u think that concept of ethics exists at all in business relations .
Do u think its worth investing 3-4 dollars in keeping present customer or it is better to spend 1 dollar on potential customer ?
Do u recognise concept of best industry practice and fact that some companies in this situation would credit their customers with extra game time ?
Is that written somewhere or u read just agreements ?

Cogo · July 2014

tino.antoninieb17_ESO wrote: »

Cogo wrote: »

Maybe, but there are some of us who can be in cyro. Not overheated and 35fps

What if u can't ?

Then I'll wait, just like I am doing. I dont want to do 15-15 fights! I am not a pvper

The battlers we had in late may....THAT I want.
Whatever others think, I want ESO fully working, for all. Not just what I want. Thats dumb....

What I meant with my comment was that if some players can play and some cant.....might take longer to debug and stable our game?

BrierTOG · July 2014

There is a quest in stonefall called protect the halls it is broken. After the fight the npc won't talk to you infact it still has a mark above his head like a minion does. If you stay in the room the quest keeps resetting if you leave the room the quest fails.

As it is part of a quest line, and has one or two more follow up quest i realy would like to finish this quest. Has been broken for 4 days that i have been trying, reported it as bug, but didn't see it in the list on the first page. Hence this posting.

GTech_1 · July 2014

NerZhulen89 wrote: »

Just now, I did this test. GTX 760, up-to-date driver

GPU is going 100% untill I meet big group, than it goes to 50-60% and fps goes deep down, they all died -> it went back to 100%, then new group came and the drop again.

When I went near Ash, where siege was going on:

GPU went to 12% and fps went to 10-12...
So, the fps is low simply because our GPUs are not working from some reason.

@ZOS_JessicaFolsom‌ , @ZOS_GinaBruno‌ :
The above quote is Very important information and should be forwarded specifically to the Engineering team looking into the FPS drop issue.
The above info paints a Bullseye on the source of the issue.
The Engineering team should be able to take one look at this and be able to quickly discover the source of the problem.

Quick rundown: This is indicative of graphics processing, co-calcs and rendering being pushed to the CPU, rather than the discrete GPU. This increases CPU load, causes the GPU to under-perform, and may cause additional cascade issues that I will not list here.
Anything more I could say on this issue will be well know by them, so I will leave them to it.

Nice post @NerZhulen89‌ , I believe you pegged the Bullseye. +1 Insightful

Additional info: For the purpose of immediate replication of the issue and data: The screenshots in the quote are definitely from the ASUS "GPU Tweak" and "Monitor" utilities included with the ASUS GTX 760 OCII 2 gb card.

adino · July 2014

I am not sure what is going on. I have a high end... upper mid end PC at work that I use to play ESO on. It is a freaken aircraft hanger when I play ESO. It plays well after the hotfix but I get these lag freezes. Like 1 to 4 seconds tops. If it happens during combat I am dead. But it is playable as the lag spikes don't happen often, but it still happens.

At home I use a laptop with a decent setup but I am on medium settings and have turned off everything in the graphics option and now I turned off the sound. It is unplayable on my laptop, when before the hotfix it was fine (except going into cryodiil, but I don't go in there with my laptop).

I don't know who is doing their testing but they suck. Every patch they break something. Yeah, that is normal and it happens in all MMOs. I get that and I don't really mind it but to break performance and to have such a critical FPS issue where the game is no longer a game but a chat program is insane. When I can't play the game, then it is time to rage and CANCEL SUB!!!!

I only got like 3 days left I think. If things are not fixed by monday I think that might be it. I usually don't come back to games.

rootimus · July 2014

I see defending the hall still hasn't been acknowledged as a bugged quest. Also, any word on the stacking bug with potency runes? It's been quite a while now that we've been unable to stack them higher than 20.

Ilterendi · July 2014

This game has become terribly reminiscent of SWTOR and it's massive failure.

ZOS has the rest of this month to fix these performance issues or I'll be moving on as well. Can't believe a company would allow such a half assed development team responsible for performance. I hope there are some job opening after this issue. Q&A missed their mark, development/software engineers aren't doing well enough now.

I'm shopping for a new MMO. May even go back to Warcraft since WoD seems to be trying to repair it back to BC days... Maybe even back to DCUO, their devs listen and actually converse with their players.

tino.antoninieb17_ESO · July 2014

Cogo wrote: »

tino.antoninieb17_ESO wrote: »

Cogo wrote: »

Maybe, but there are some of us who can be in cyro. Not overheated and 35fps

What if u can't ?

Then I'll wait, just like I am doing. I dont want to do 15-15 fights! I am not a pvper

The battlers we had in late may....THAT I want.
Whatever others think, I want ESO fully working, for all. Not just what I want. Thats dumb....

What I meant with my comment was that if some players can play and some cant.....might take longer to debug and stable our game?

We agree that it is taking some time already and it will take even more time before they fix it. We all wait already for 8-9 days . Maybe u just didnt understand what i have said. I say that it is much easier to wait if you dont have fps issues but i am surprised that u dont state simple fact - this fps is not just pvp issue. I have fps drops in Craglorn and Vet dungeons as well

and its not happening just to me . For sure i can go out in veteran tamriel zones and pick flowers without fps problems if this is pve u talk about.
I know that 50 years in life of big China is not big deal , i know that fps issue will not change course of history and at the end yes - i have rich and healthy RL.
Still i know difference between right and wrong and way how ZOS is handling this situation is very wrong and will have significant implications for sustainability of the game if they dont change way how they communicate and serve us - clients.

sungodapollo976_ESO · July 2014

Wait for the patch on Monday before jumping on the lion's back like a pack of wild hyenas. In the words of a wise old hag " just dance, It will be ok, Just dance"

NerZhulen89 · July 2014

I have done some further testing @GTech_1, in craglorn at game-night. With no players around.
When I am in woods with no lights around, gpu goes 100%. When I approach a caravan with 2 lights and 1 campfire this happends:

GPU goes 90% and I loose 10 fps.
When I return to the woods, its back up on 100% and I have 80 fps.

When I run into belkarth, with many public lights there:

GPU goes to 50% at one point and my fps drops to 40. Especially when I am passing under the one lamp on the stairs from the wayshrine to the main square, the biggest spike occurs.

In my opinion this is exactly the same what happends in cyrodiil, it is just not intensive enough to bring the GPU to 5-10% where its unplayable. It has to do something with the new light system.

Aeradon · July 2014

ZOS_JessicaFolsom wrote: »

quakedawg_ESO wrote: »

Well, that was an update and it didn't include the word 'Monday'

Sorry, Quake. We know that wasn't the update you were looking for. We don't have any new updates for the FPS/memory leak issue. We're still working on fixes for both; it is looking like the soonest we'll be able to push fixes will be Monday.

Good job. Just love how your team prioritises work. Guess I will be logging in to multiple dead guilds and dead campaigns.

dcincali · July 2014

When the Tera Online devs broke stuff, they would give us free things.. I want a free things here too..

tino.antoninieb17_ESO · July 2014

NerZhulen89 wrote: »

I have done some further testing @GTech_1, in craglorn at game-night. With no players around.
When I am in woods with no lights around, gpu goes 100%. When I approach a caravan with 2 lights and 1 campfire this happends:

GPU goes 90% and I loose 10 fps.
When I return to the woods, its back up on 100% and I have 80 fps.

When I run into belkarth, with many public lights there:

GPU goes to 50% at one point and my fps drops to 40. Especially when I am passing under the one lamp on the stairs from the wayshrine to the main square, the biggest spike occurs.

In my opinion this is exactly the same what happends in cyrodiil, it is just not intensive enough to bring the GPU to 5-10% where its unplayable. It has to do something with the new light system.

And dont forget that is all without testing fights in craglorn . When u do that u will see more drastic problems even with fps ( shadow boss especially where u have interior lighting).

BEZDNA · July 2014

@ZOS_JessicaFolsom

ZOS_JessicaFolsom wrote: »

We have a work-around for the "Cursed Hero" achievement in Veteran Banished Cells. The erroneous achievement description will be fixed in 1.3; for now the way to earn the achievement is to defeat the High Kinlord with five or more Daedroth alive.

Thank you very much, finally got this achievement, by killing boss with 5 daedrots alive.

Can I also ask you to investigate reflective scale magicka/stamina drain bug or at least add it to known issue bug list? People have been reporting it for quite a long time but it's still not on the list. I know that now everyone is aware of FPS problems, but plz dont stop updating the list.

Kevinmon · July 2014

Why the *** are on-screen notifications not going to be fixed in Monday's patch? SERIOUSLY?!!?

Jarnhand · July 2014

GTech_1 wrote: »

NerZhulen89 wrote: »

Just now, I did this test. GTX 760, up-to-date driver

GPU is going 100% untill I meet big group, than it goes to 50-60% and fps goes deep down, they all died -> it went back to 100%, then new group came and the drop again.

When I went near Ash, where siege was going on:

GPU went to 12% and fps went to 10-12...
So, the fps is low simply because our GPUs are not working from some reason.

@ZOS_JessicaFolsom‌ , @ZOS_GinaBruno‌ :
The above quote is Very important information and should be forwarded specifically to the Engineering team looking into the FPS drop issue.
The above info paints a Bullseye on the source of the issue.
The Engineering team should be able to take one look at this and be able to quickly discover the source of the problem.

Quick rundown: This is indicative of graphics processing, co-calcs and rendering being pushed to the CPU, rather than the discrete GPU. This increases CPU load, causes the GPU to under-perform, and may cause additional cascade issues that I will not list here.
Anything more I could say on this issue will be well know by them, so I will leave them to it.

Nice post @NerZhulen89‌ , I believe you pegged the Bullseye. +1 Insightful

Additional info: For the purpose of immediate replication of the issue and data: The screenshots in the quote are definitely from the ASUS "GPU Tweak" and "Monitor" utilities included with the ASUS GTX 760 OCII 2 gb card.

Sound logical, only problem is not even 1 CPU core is maxed...

sungodapollo976_ESO · July 2014

"Starting next week on Monday, July 7th, you’ll see the first significant change we’re making to the Veteran System. We’re implementing some balance changes to content in post-50 zones that will make it much more like the content from levels 1-50. Our goal is to remove the feeling of “I have just hit a wall of difficulty” that many of you have expressed—you’ll be able to solo much more easily. This is just the first of many large-scale changes coming to ESO’s Veteran System, and we encourage you to watch our QuakeCon panel on Friday, July 17th, where we’ll go into much more detail about the other parts."

As written

Ilterendi · July 2014

sungodapollo976_ESO wrote: »

"Starting next week on Monday, July 7th, you’ll see the first significant change we’re making to the Veteran System. We’re implementing some balance changes to content in post-50 zones that will make it much more like the content from levels 1-50. Our goal is to remove the feeling of “I have just hit a wall of difficulty” that many of you have expressed—you’ll be able to solo much more easily. This is just the first of many large-scale changes coming to ESO’s Veteran System, and we encourage you to watch our QuakeCon panel on Friday, July 17th, where we’ll go into much more detail about the other parts."

As written

Thanks for the post.

Fortunately, this will start to end the "Play this way" style that constricts the type/play style options in Veteran Rank content. Unfortunately, this may become the beginning of the end for challenging content. I was more interested in them buffing melee/Bow play styles rather than just lessening challenging content... oh well, I'll judge appropriately once I play with the changes. That is if the lag is fixed...

shiva7663 · July 2014

One stark example of FPS drop is in the first Harborage vision quest: when you are shown the floating Elder Scroll my FPS is cut in half.

Infinniti · July 2014

Well, I wanted to get my two cents in before I bid farewell to this game. ZOS, for Christ sake people, get you're *** together. I will not be back until this game is F2P, If even then. Right now this game is "Pay to Not Play". #fail

GTech_1 · July 2014

Jarnhand wrote: »

GTech_1 wrote: »

NerZhulen89 wrote: »

Just now, I did this test. GTX 760, up-to-date driver

GPU is going 100% untill I meet big group, than it goes to 50-60% and fps goes deep down, they all died -> it went back to 100%, then new group came and the drop again.

When I went near Ash, where siege was going on:

GPU went to 12% and fps went to 10-12...
So, the fps is low simply because our GPUs are not working from some reason.

@ZOS_JessicaFolsom‌ , @ZOS_GinaBruno‌ :
The above quote is Very important information and should be forwarded specifically to the Engineering team looking into the FPS drop issue.
The above info paints a Bullseye on the source of the issue.
The Engineering team should be able to take one look at this and be able to quickly discover the source of the problem.

Quick rundown: This is indicative of graphics processing, co-calcs and rendering being pushed to the CPU, rather than the discrete GPU. This increases CPU load, causes the GPU to under-perform, and may cause additional cascade issues that I will not list here.
Anything more I could say on this issue will be well know by them, so I will leave them to it.

Nice post @NerZhulen89‌ , I believe you pegged the Bullseye. +1 Insightful

Additional info: For the purpose of immediate replication of the issue and data: The screenshots in the quote are definitely from the ASUS "GPU Tweak" and "Monitor" utilities included with the ASUS GTX 760 OCII 2 gb card.

Sound logical, only problem is not even 1 CPU core is maxed...

The problem is not that the CPU will be maxed, it is that the GPU is being forced to 'wait' for the CPU to process.
My post from another thread may help to explain the issue:

GTech_1 wrote: »

NerZhulen89 wrote: »

GTech_1 wrote: »

If this issue is what I think it is, it should be a very easy fix, as it is a commonly overlooked problem.
No worries, with this info, I believe they will knock this fix out of the park, and everyone will be back up and running in no time. (hopefully Monday)

And what do you think it is?

At the risk of being seen as an over-the-top techno-geek ...

What I believe could be the issue: A conditional forced GPU 'wait' while the CPU processes.
This creates a major bottleneck, causing the GPU and CPU to lose parallelism while creating the staging buffer, and only occurs when specific conditions are met.

The "ping-ponging" between the CPU and GPU is overridden with a forced wait, creating severe latency in the internal processing, and creating the possibility of a number of cascade issues.
These issues would include, among others, frame lockups, very low FPS, general instability and the appearance of ability lag. The severity of the cascade would be dependent upon the number of times the 'condition' state is met within a short amount of time.
This is a common issue, and best solved by the Engineering team.

If you understood any of that, you get a cookie ... and P.S.: your 'geek' is showing

Considering the info posted above by @NerZhulen89‌ , regarding the environmental lighting also causing issues, my first targets for a fix would be to look for a forced GPU 'wait" in the modules underlying the following conditional process controls:
Ambient Occlusion, Bloom, and Particle.

If new Particle effects have been included in the environmental lighting, that would be my first huckleberry.
If the GPU is being forced to 'wait' while the particles are processed, this would have a major performance impact.
I suspect the audio effects are being processed subsequent to the particles, rather than in tandem. Result: sound effects would also be delayed.

Con64 · July 2014

I sure hope there's a hugh drop in bugs and humongous raise in FPS come Monday and please learn from previous mistakes ZeniMax Online.
Hoping yet dreading...