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Support to fix my game

sickboy2808
sickboy2808
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I need someone from Zennimax to fix my game for me as i have broken quest line in Bangkorai..How do i go about getting in touch with them without having to email them as their response is hopeless..

Suppose im probably asking to much here as why would they ever want to help considering the email replys you get back..
ZOS takes cheating very Lightly. You have been warned, and any cheaters found out will get the Least punishment possible...
  • Auric_ESO
    Auric_ESO
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    "The purpose of training is to tighten up the slack, toughen the body, and polish the spirit." Morihei Ueshiba
  • sickboy2808
    sickboy2808
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    Yeah there pretty useless ive asked for numerous call backs already with no response at all and they always send auto emails but thanx anyway
    ZOS takes cheating very Lightly. You have been warned, and any cheaters found out will get the Least punishment possible...
  • tst
    tst
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    just call them they have always picked up for me the call center is 24/7 so call late at night and u wont have to wait.........
  • sickboy2808
    sickboy2808
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    Is it free?
    ZOS takes cheating very Lightly. You have been warned, and any cheaters found out will get the Least punishment possible...
  • ZOS_JessicaFolsom
    ZOS_JessicaFolsom
    Community Manager
    What is the name of the quest are you having a problem with, @sickboy2808‌? And what is the issue?
    Jessica Folsom
    Associate Director of Community - ZeniMax Online Studios
    Facebook | Twitter | Twitch | Tumblr | Instagram | YouTube | Support
    Staff Post
  • sickboy2808
    sickboy2808
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    Right finally a response thank you as i am really at the end of my patience here..Im in Bangkorai and im trying to get into the garrison and Jackdaw Cove..Ive done beyond the call quest but the npc wont start me with Destroying the dark witness which then leads onto heart of evil..I have went to all the npcs but they dont offer me anymore quests?? I could be wrong though but i did find a dead Sir dude for a npc outside the garrison but now nothing more..

    I aslo done a quest in Jackdaw Cove from a woman npc but again nothing more??

    Ive searched everywhere as i like to clear a zone before moving on as in i got almost all skyshards apart from one found all lore books and all dolmens in Bangkorai..Just cant find anymore quests
    Edited by sickboy2808 on June 17, 2014 10:27PM
    ZOS takes cheating very Lightly. You have been warned, and any cheaters found out will get the Least punishment possible...
  • ZOS_JessicaFolsom
    ZOS_JessicaFolsom
    Community Manager
    Thank you for the explanation. Checking on this for you!
    Jessica Folsom
    Associate Director of Community - ZeniMax Online Studios
    Facebook | Twitter | Twitch | Tumblr | Instagram | YouTube | Support
    Staff Post
  • sickboy2808
    sickboy2808
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    I really hope you can fix this for me as i am really enjoying the game but i dont know what ive done wrong in this zone?? I just cant seem to find anymore quests and the Garrison and Jackdaw Cove are not completed for me..

    Here is hoping it gets sorted as i would hate to stop playing just because of this silly problem
    ZOS takes cheating very Lightly. You have been warned, and any cheaters found out will get the Least punishment possible...
  • sickboy2808
    sickboy2808
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    It would help if you could see the quests that you have completed as i have a really bad memory LOL but im certain that i cant find anymore quest givers..

    Heres hoping that its been me wrong all this time and not a major fault on your end..
    ZOS takes cheating very Lightly. You have been warned, and any cheaters found out will get the Least punishment possible...
  • ZOS_JessicaFolsom
    ZOS_JessicaFolsom
    Community Manager
    Could you check in Evermore to see if you've done the quest "Imperial Infiltration" yet? You must do that before you're given "Heart of Darkness." The quest is granted by Queen Arzhela after completing "A City in Black."

    Here is a tip to a guide that might help: http://teso.mmorpg-life.com/quests/imperial-infiltration/
    Edited by ZOS_JessicaFolsom on June 17, 2014 11:04PM
    Jessica Folsom
    Associate Director of Community - ZeniMax Online Studios
    Facebook | Twitter | Twitch | Tumblr | Instagram | YouTube | Support
    Staff Post
  • sickboy2808
    sickboy2808
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    OMG i defo done that quest but i have started it again somehow?? I defo remember that crow always being there and saying kinda riddles to me..

    How is it possible i have to do it again??
    ZOS takes cheating very Lightly. You have been warned, and any cheaters found out will get the Least punishment possible...
  • sickboy2808
    sickboy2808
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    Yep i have defo done this quest before as i remember it well but somehow im doing it again??
    ZOS takes cheating very Lightly. You have been warned, and any cheaters found out will get the Least punishment possible...
  • ZOS_JessicaFolsom
    ZOS_JessicaFolsom
    Community Manager
    Yep i have defo done this quest before as i remember it well but somehow im doing it again??

    It's possible you were in the middle of the quest line, but hadn't finished it yet, when we had a patch that implemented a critical fix. When that happens, the game will revert you back to the beginning of the quest line.
    Jessica Folsom
    Associate Director of Community - ZeniMax Online Studios
    Facebook | Twitter | Twitch | Tumblr | Instagram | YouTube | Support
    Staff Post
  • Auric_ESO
    Auric_ESO
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    Thanks for helping him out @zos_jessicafolsom It's hard to see the depression in his first post without wanting to help
    "The purpose of training is to tighten up the slack, toughen the body, and polish the spirit." Morihei Ueshiba
  • sickboy2808
    sickboy2808
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    Yes i have finished it now,somehow i didnt complete the whole quest as i remember not fighting a npc in it, so that was new to me so thank you....

    Now what do i do LOL should that open a new set of quests??
    Edited by sickboy2808 on June 17, 2014 11:35PM
    ZOS takes cheating very Lightly. You have been warned, and any cheaters found out will get the Least punishment possible...
  • ZOS_JessicaFolsom
    ZOS_JessicaFolsom
    Community Manager
    Yes i have finished it now,somehow i didnt complete the whole quest as i remember not fighting a npc in it so that was new to me so thank you....

    Now what do i do LOL should that open a new set of quests??

    It should, yes. :)
    Jessica Folsom
    Associate Director of Community - ZeniMax Online Studios
    Facebook | Twitter | Twitch | Tumblr | Instagram | YouTube | Support
    Staff Post
  • sickboy2808
    sickboy2808
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    Auric_ESO wrote: »
    Thanks for helping him out @zos_jessicafolsom It's hard to see the depression in his first post without wanting to help

    Yes i agree i really love this game but i knew there was something wrong,and i did do that quest up until i fought that NPC then i knew i hadn't completed it..

    I really appreciate your help, both of yous so here is hoping my game will continue okies but i dont know where to go now???

    ZOS takes cheating very Lightly. You have been warned, and any cheaters found out will get the Least punishment possible...
  • sickboy2808
    sickboy2808
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    HaHa its fixed i can now start the Jackdaw Cove Quest,i knew it defo was broken for me as ive been to this NPC loads times the last few days but now she is offering a quest..I cant honestly tell you how much i appreciate your help tonight, i was so close to quitting as i knew something was wrong and i defo dont want to quit LOL..

    Im such a happy eso player now so thank you both so much again
    ZOS takes cheating very Lightly. You have been warned, and any cheaters found out will get the Least punishment possible...
  • ZOS_JessicaFolsom
    ZOS_JessicaFolsom
    Community Manager
    HaHa its fixed i can now start the Jackdaw Cove Quest,i knew it defo was broken for me as ive been to this NPC loads times the last few days but now she is offering a quest..I cant honestly tell you how much i appreciate your help tonight, i was so close to quitting as i knew something was wrong and i defo dont want to quit LOL..

    Im such a happy eso player now so thank you both so much again

    You're very welcome! Thanks for giving us a chance to help you.

    Before you know it, you'll be headed off to kick Molag Bal's butt. ;)
    Jessica Folsom
    Associate Director of Community - ZeniMax Online Studios
    Facebook | Twitter | Twitch | Tumblr | Instagram | YouTube | Support
    Staff Post
  • sickboy2808
    sickboy2808
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    Ive still to kick Marrimarcos butt LOL,but now my game is fixed so im just really happy with that..Tell your boss u deserve a beer ha..Thank you again and soz for my frustration.. Bye
    ZOS takes cheating very Lightly. You have been warned, and any cheaters found out will get the Least punishment possible...
  • Yam_of_the_Center
    Yam_of_the_Center
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    I passed out this morning before getting the chance to look into it further, sickboy, glad Folsom helped you figure it out and you're back on your way!
    He will bring life to the dead, hope to the living, and for him the Gate will open.
    The Unofficial Elder Scrolls Pages - the finest Elder Scrolls resource around!
  • sickboy2808
    sickboy2808
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    Thank you
    ZOS takes cheating very Lightly. You have been warned, and any cheaters found out will get the Least punishment possible...
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