Support to fix my game

sickboy2808 · June 2014

I need someone from Zennimax to fix my game for me as i have broken quest line in Bangkorai..How do i go about getting in touch with them without having to email them as their response is hopeless..

Suppose im probably asking to much here as why would they ever want to help considering the email replys you get back..

Auric_ESO · June 2014

https://help.elderscrollsonline.com/app/answers/detail/a_id/7654/

sickboy2808 · June 2014

Yeah there pretty useless ive asked for numerous call backs already with no response at all and they always send auto emails but thanx anyway

tst · June 2014

just call them they have always picked up for me the call center is 24/7 so call late at night and u wont have to wait.........

sickboy2808 · June 2014

Is it free?

ZOS_JessicaFolsom · June 2014

What is the name of the quest are you having a problem with, @sickboy2808‌? And what is the issue?

sickboy2808 · June 2014

Right finally a response thank you as i am really at the end of my patience here..Im in Bangkorai and im trying to get into the garrison and Jackdaw Cove..Ive done beyond the call quest but the npc wont start me with Destroying the dark witness which then leads onto heart of evil..I have went to all the npcs but they dont offer me anymore quests?? I could be wrong though but i did find a dead Sir dude for a npc outside the garrison but now nothing more..

I aslo done a quest in Jackdaw Cove from a woman npc but again nothing more??

Ive searched everywhere as i like to clear a zone before moving on as in i got almost all skyshards apart from one found all lore books and all dolmens in Bangkorai..Just cant find anymore quests

ZOS_JessicaFolsom · June 2014

Thank you for the explanation. Checking on this for you!

sickboy2808 · June 2014

I really hope you can fix this for me as i am really enjoying the game but i dont know what ive done wrong in this zone?? I just cant seem to find anymore quests and the Garrison and Jackdaw Cove are not completed for me..

Here is hoping it gets sorted as i would hate to stop playing just because of this silly problem

sickboy2808 · June 2014

It would help if you could see the quests that you have completed as i have a really bad memory LOL but im certain that i cant find anymore quest givers..

Heres hoping that its been me wrong all this time and not a major fault on your end..

ZOS_JessicaFolsom · June 2014

Could you check in Evermore to see if you've done the quest "Imperial Infiltration" yet? You must do that before you're given "Heart of Darkness." The quest is granted by Queen Arzhela after completing "A City in Black."

Here is a tip to a guide that might help: http://teso.mmorpg-life.com/quests/imperial-infiltration/

sickboy2808 · June 2014

OMG i defo done that quest but i have started it again somehow?? I defo remember that crow always being there and saying kinda riddles to me..

How is it possible i have to do it again??

sickboy2808 · June 2014

Yep i have defo done this quest before as i remember it well but somehow im doing it again??

ZOS_JessicaFolsom · June 2014

sickboy2808 wrote: »

Yep i have defo done this quest before as i remember it well but somehow im doing it again??

It's possible you were in the middle of the quest line, but hadn't finished it yet, when we had a patch that implemented a critical fix. When that happens, the game will revert you back to the beginning of the quest line.

Auric_ESO · June 2014

Thanks for helping him out @zos_jessicafolsom It's hard to see the depression in his first post without wanting to help

sickboy2808 · June 2014

Yes i have finished it now,somehow i didnt complete the whole quest as i remember not fighting a npc in it, so that was new to me so thank you....

Now what do i do LOL should that open a new set of quests??

ZOS_JessicaFolsom · June 2014

sickboy2808 wrote: »

Yes i have finished it now,somehow i didnt complete the whole quest as i remember not fighting a npc in it so that was new to me so thank you....

Now what do i do LOL should that open a new set of quests??

It should, yes.

sickboy2808 · June 2014

Auric_ESO wrote: »

Thanks for helping him out @zos_jessicafolsom It's hard to see the depression in his first post without wanting to help

Yes i agree i really love this game but i knew there was something wrong,and i did do that quest up until i fought that NPC then i knew i hadn't completed it..

I really appreciate your help, both of yous so here is hoping my game will continue okies but i dont know where to go now???

sickboy2808 · June 2014

HaHa its fixed i can now start the Jackdaw Cove Quest,i knew it defo was broken for me as ive been to this NPC loads times the last few days but now she is offering a quest..I cant honestly tell you how much i appreciate your help tonight, i was so close to quitting as i knew something was wrong and i defo dont want to quit LOL..

Im such a happy eso player now so thank you both so much again

ZOS_JessicaFolsom · June 2014

sickboy2808 wrote: »

HaHa its fixed i can now start the Jackdaw Cove Quest,i knew it defo was broken for me as ive been to this NPC loads times the last few days but now she is offering a quest..I cant honestly tell you how much i appreciate your help tonight, i was so close to quitting as i knew something was wrong and i defo dont want to quit LOL..

Im such a happy eso player now so thank you both so much again

You're very welcome! Thanks for giving us a chance to help you.

Before you know it, you'll be headed off to kick Molag Bal's butt.

sickboy2808 · June 2014

Ive still to kick Marrimarcos butt LOL,but now my game is fixed so im just really happy with that..Tell your boss u deserve a beer ha..Thank you again and soz for my frustration.. Bye

Yam_of_the_Center · June 2014

I passed out this morning before getting the chance to look into it further, sickboy, glad Folsom helped you figure it out and you're back on your way!

sickboy2808 · June 2014

Thank you