Cold Disappointment with your Maintenance decision

Arsenic_Touch · June 2014

Fairydragon3 wrote: »

Only one game developed, The Elder Scrolls Online, Yeah this is their first game, and is one of the few multiplayer games made by bethesda/zeni, yeah they are new

Doesn't matter how many games they have or haven't developed, this is not a brand new company as you said it was.

Fairydragon3 · June 2014

Arsenic_Touch wrote: »

Fairydragon3 wrote: »

Only one game developed, The Elder Scrolls Online, Yeah this is their first game, and is one of the few multiplayer games made by bethesda/zeni, yeah they are new

Doesn't matter how many games they have or haven't developed, this is not a brand new company as you said it was.

lol ok whatever you say

wllstrt75b14_ESO · June 2014

Woolenthreads wrote: »

There's a simple thing here.

You've lowered the time to 6AM USEST. It satisfies a group who were losing some time in the morning with a whole day ahead of them. The only people who suffer are a few Australians living in Perth, who merely lose.an.entire.night.of.play
after coming home from work. What a logical decision, punish the few who lose their entire gaming time to satisfy the many who have the entire day ahead of them.

#edit: Time to read or something.

lmao....this is quite humorous..so what you are saying is that the 2 hours of game play from 6pm to 8pm your time before the servers would have shut done was going to make or break you game time that evening? Granted its 2 hour you don't have but seriously 6pm is not considered prime time. You still lose your prime time game time anyways as an Aussie given the normal down time schedule. I believe their intentions are to get it done early so that if they finish without any issues they can get you guys time during your prime time but leave it to an Aussie to find everything to *** about. this is of course based on your perth living area you mentioned.

Auric_ESO · June 2014

so the best thing we could do to keep all these thread appearing every single darn downtime is stop all downtimes and patches. I swear, no matter what times they choose someone complains, no matter what accomodations they try and make another of these threads pop up every single downtime. Jeez people, just deal with it.

ZOS_TristanK · June 2014

We wanted to pop in to let you all know that we have not changed the regular maintenance times, though we did start the NA maintenance a couple of hours early today. The reason that we started early was because we anticipated this maintenance taking a bit longer than usual.

Hozec · June 2014

Fairydragon3 wrote: »

Arsenic_Touch wrote: »

Fairydragon3 wrote: »

Only one game developed, The Elder Scrolls Online, Yeah this is their first game, and is one of the few multiplayer games made by bethesda/zeni, yeah they are new

Doesn't matter how many games they have or haven't developed, this is not a brand new company as you said it was.

lol ok whatever you say

he must not know the average development time for an MMO is 6 years lol.

Fairydragon3 · June 2014

Hozec wrote: »

Fairydragon3 wrote: »

Arsenic_Touch wrote: »

Fairydragon3 wrote: »

Only one game developed, The Elder Scrolls Online, Yeah this is their first game, and is one of the few multiplayer games made by bethesda/zeni, yeah they are new

Doesn't matter how many games they have or haven't developed, this is not a brand new company as you said it was.

lol ok whatever you say

he must not know the average development time for an MMO is 6 years lol.

nor the fact that founding of a company can be started with a few people at a bar or strip club...or business meeting if you want to be boring

ThisOnePosts · June 2014

Wahhhh is all I see when looking at threads like this.

Hondy · June 2014

ninjajucerb14_ESO wrote: »

Funny. Most large MMOs have an Oceanic based server for situations like this. The fact that Zeni does not, shows a unique lack of forward thinking.

They don't even have a EU sever, just a NA server with a EU label.....

Woolenthreads · June 2014

Dyabolikal wrote: »

I am also in perth, the difference is though I don't view 6pm on a monday as prime time. If you work you should get home about 5 pm given the kwinana and mitchell freeways are rubbish, have a shower cook some dinner sit down and eat do some stuff around the house.

What time is it by then? at least 7 pm. Primetime in Perth should be 7pm to about 9:30 pm, what time do the servers normally hit maintance? 8 pm so that is more of a hinderance than them going down at 6 pm, traditionally how long are the servers down ? I find that they are down for about 2 hours give or take.

My point ? Well if you find that 6pm is a problem you either don't work or you study therefore you get all day to play or you at least get half an afternoon too, for the working West Aussies 6 pm on a monday is not prime time playing, later in the night is.

Surprise I am writing this post at 7pm after I finished doing all the house duties and maybe I'll watch game of thrones and at 8pm play eso, if the maintenance does not exceed the traditional length to complete. Sorry if you find this annoying im sure there are a lot that don't.

Or alternatively, they, like I, take 15-30 minutes to get home, shower in the morning and don't eat particularly complex dinners (boiled meat and potato, complex meal in morning). Also I never referred to it as Prime Time (though 6 is about when I start to play and 9:30 when I prepare to sleep), I said we lose our nights play, which is still true for you. I have rarely found them to have less than 4 hours downtime. Finally I did day I was going to go and read, though answering forum posts can sometimes be more entertaining.

@wllstrt75b14_ESO @ViciousWayz How about you folks pay attention? I already have a simple solution, allow us to shift our characters to the EU server and there wouldn't be complaining. The EU Servers go down around Mid-day our time during the working week and would not affect working people who aren't doing shift work.

Tadhg_Longhouse · June 2014

ZOS_TristanK wrote: »

We wanted to pop in to let you all know that we have not changed the regular maintenance times, though we did start the NA maintenance a couple of hours early today. The reason that we started early was because we anticipated this maintenance taking a bit longer than usual.

Thanks for the info Tristan.

Just a question though and I don't mean any disrespect:

As there is no prescribed end time to maintenance windows, when a downtime is expected to go longer could it be considered better to not change the start time and just be down for longer? It makes it more predictable for those trying to work within the planned maintenance schedule.

I appreciate the effort you guys make and I'm no expert so I'll leave it to your better judgement, it just seems to make more sense to me.

Thanks,

Tadhg

Anex · June 2014

ZOS_TristanK wrote: »

We wanted to pop in to let you all know that we have not changed the regular maintenance times, though we did start the NA maintenance a couple of hours early today. The reason that we started early was because we anticipated this maintenance taking a bit longer than usual.

Albeit rather annoying (especially as this is the SECOND week in a row this happens), the amount of unhappy players could be slightly lowered by communicating things with the player base. I know you will never please everyone, but it would be nice to be told what is going on once in a while. Why not tell us this when it was brought down?

To just tell us you have taken the servers down for maintenance while doing so two hours earlier, two weeks in a row leaves us confused."Is this a new thing?" "Why are they taking it down earlier?" "Is there a patch?" And the ONLY answers some of us got was "We have not changed our schedule" (one I got via twitter when I asked).

A simple post ahead of time (preferable if possible, but hey, emergency hotfixes happen too) saying "We will be bringing the servers down two hours earlier today to accommodate what we expect to be a longer maintenance time due to patch implementation." would already please a lot of us.
There's no shame in such a thing. Other MMOs tell their players when they will be doing a patch or having bigger maintenance times exceptionally. We don't expect it to work perfectly all the time (well, most of us anyway), but we DO appreciate (and a bit expect) to be INFORMED of what is going on. We aren't even told all the time when there will be a patch being pushed, nor are we given the patch notes until AFTER we've downloaded the patch. The standard (based on average of other MMORPGs) is to give a good week+ notice if possible (hotfixes are exception) along with notes of what is to come in the patch. It also gives players something to look forward to when it may fix things (and yes, potentially something to complain about).

I think that Zenimax is concerned with trying to save face more than anything. Ever since the one patch that failed upon implementation and a long down time, we no longer are told that a patch is occurring until it has passed. To make sure it actually goes though I guess? Patches aren't shameful, it is part of making improvements and adding content, MMORPG players know it. And yes, sometimes things don't go as intended, but it is the way of the world.

Personally, had I known the servers would be down for FIVE hours, and gone down earlier, I would have adjusted my schedule and errands to allow me a nice chunk of potential play time, rather than sit around assuming it'd be back up in two hours and then poking at the forums every 30 min or so to see if I could play.

We're not expecting miracles, but the communication from you all (resisting urge to say "y'all") to us needs to DRASTICALLY be improved in order to stop leaving us guessing all the time. It would already make us feel a little better.

ThisOnePosts · June 2014

Woolenthreads wrote: »

Dyabolikal wrote: »

I am also in perth, the difference is though I don't view 6pm on a monday as prime time. If you work you should get home about 5 pm given the kwinana and mitchell freeways are rubbish, have a shower cook some dinner sit down and eat do some stuff around the house.

What time is it by then? at least 7 pm. Primetime in Perth should be 7pm to about 9:30 pm, what time do the servers normally hit maintance? 8 pm so that is more of a hinderance than them going down at 6 pm, traditionally how long are the servers down ? I find that they are down for about 2 hours give or take.

My point ? Well if you find that 6pm is a problem you either don't work or you study therefore you get all day to play or you at least get half an afternoon too, for the working West Aussies 6 pm on a monday is not prime time playing, later in the night is.

Surprise I am writing this post at 7pm after I finished doing all the house duties and maybe I'll watch game of thrones and at 8pm play eso, if the maintenance does not exceed the traditional length to complete. Sorry if you find this annoying im sure there are a lot that don't.

Or alternatively, they, like I, take 15-30 minutes to get home, shower in the morning and don't eat particularly complex dinners (boiled meat and potato, complex meal in morning). Also I never referred to it as Prime Time (though 6 is about when I start to play and 9:30 when I prepare to sleep), I said we lose our nights play, which is still true for you. I have rarely found them to have less than 4 hours downtime. Finally I did day I was going to go and read, though answering forum posts can sometimes be more entertaining.

@wllstrt75b14_ESO @ViciousWayz How about you folks pay attention? I already have a simple solution, allow us to shift our characters to the EU server and there wouldn't be complaining. The EU Servers go down around Mid-day our time during the working week and would not affect working people who aren't doing shift work.

No. How about you pay attention and stop whining over things that are inevitable in massive MMOs?! Are you new to the internet? New to MMOs? It seems like you have very little experience in this area and if that's the case, well it's excusable. However, if you have been an avid MMO gamer and have put in quite the hours over the years.. you'd know it's perfectly acceptable and it's WELCOMED. It is much better than the alternative. They work according to their schedule, not yours. Imagine you are a Best Buy.. and a customer tells you that you need to have midnight til 4am hours, because it's ridiculous that you can never make it while they are open. You'd be laughed at. I see no reason why it should be different in this case. We don't need to go lag out the EU server,they don't deserve it and we don't deserve it for vice versa all because you are throwing a lil tantrum. Get over it and accept it.

Skirmish840 · June 2014

ZOS_TristanK wrote: »

We wanted to pop in to let you all know that we have not changed the regular maintenance times, though we did start the NA maintenance a couple of hours early today. The reason that we started early was because we anticipated this maintenance taking a bit longer than usual.

So why can't it run a little bit late, bout time someone else besides Aussies copped a disappointment, I would't dare mention who.

Woolenthreads · June 2014

ViciousWayz wrote: »

Woolenthreads wrote: »

Dyabolikal wrote: »

I am also in perth, the difference is though I don't view 6pm on a monday as prime time. If you work you should get home about 5 pm given the kwinana and mitchell freeways are rubbish, have a shower cook some dinner sit down and eat do some stuff around the house.

What time is it by then? at least 7 pm. Primetime in Perth should be 7pm to about 9:30 pm, what time do the servers normally hit maintance? 8 pm so that is more of a hinderance than them going down at 6 pm, traditionally how long are the servers down ? I find that they are down for about 2 hours give or take.

My point ? Well if you find that 6pm is a problem you either don't work or you study therefore you get all day to play or you at least get half an afternoon too, for the working West Aussies 6 pm on a monday is not prime time playing, later in the night is.

Surprise I am writing this post at 7pm after I finished doing all the house duties and maybe I'll watch game of thrones and at 8pm play eso, if the maintenance does not exceed the traditional length to complete. Sorry if you find this annoying im sure there are a lot that don't.

Or alternatively, they, like I, take 15-30 minutes to get home, shower in the morning and don't eat particularly complex dinners (boiled meat and potato, complex meal in morning). Also I never referred to it as Prime Time (though 6 is about when I start to play and 9:30 when I prepare to sleep), I said we lose our nights play, which is still true for you. I have rarely found them to have less than 4 hours downtime. Finally I did day I was going to go and read, though answering forum posts can sometimes be more entertaining.

@wllstrt75b14_ESO @ViciousWayz How about you folks pay attention? I already have a simple solution, allow us to shift our characters to the EU server and there wouldn't be complaining. The EU Servers go down around Mid-day our time during the working week and would not affect working people who aren't doing shift work.

No. How about you pay attention and stop whining over things that are inevitable in massive MMOs?! Are you new to the internet? New to MMOs? It seems like you have very little experience in this area and if that's the case, well it's excusable. However, if you have been an avid MMO gamer and have put in quite the hours over the years.. you'd know it's perfectly acceptable and it's WELCOMED. It is much better than the alternative. They work according to their schedule, not yours. Imagine you are a Best Buy.. and a customer tells you that you need to have midnight til 4am hours, because it's ridiculous that you can never make it while they are open. You'd be laughed at. I see no reason why it should be different in this case. We don't need to go lag out the EU server,they don't deserve it and we don't deserve it for vice versa all because you are throwing a lil tantrum. Get over it and accept it.

Why thank you for the Wall Post. I'm sure you enjoyed writing it. To answer your thoughtfulness I will point out things which should have been obvious from the start.

1) I posted a complaint and a simple solution for those of us severely affected by the object of this complaint. Unlike the Analogy you posted it is simple and it is likely only a small percentage of people would make use of it, so "lag on EU" simply isn't going to happen. Let me correct your analogy "the Customer asks why you don't have the items being sold through the internet with a delivery fee". A problem and solution as opposed to a straight out complaint is reasonable, it is not a tantrum.

2) "Accept It"? No. Firstly there's the analogy about squeaky wheels. Secondly if there is no complaint then the problem is not known.

3) If you don't want to read peoples complaints or feel like venting at them because they don't agree with something you like, don't read the thread. Letting people complain lets them feel they are part of the community regardless of whether they are or not. Telling them to Shut Up is never going to work and your thinking this is an acceptable solution to an issue just shows your attitude towards others. Or maybe that is your issue, you should totally complain about people complaining on the forums.

#Edit Go ahead and reply if you want to, I won't be reading the thread any further, you'll just lay down another variation of *yawn* STFU that isn't particularly constructive. It's a pity you couldn't actually have posted a constructive solution instead of complaining about a complaint

Dyabolikal · June 2014

Woolenthreads wrote: »

Dyabolikal wrote: »

I am also in perth, the difference is though I don't view 6pm on a monday as prime time. If you work you should get home about 5 pm given the kwinana and mitchell freeways are rubbish, have a shower cook some dinner sit down and eat do some stuff around the house.

What time is it by then? at least 7 pm. Primetime in Perth should be 7pm to about 9:30 pm, what time do the servers normally hit maintance? 8 pm so that is more of a hinderance than them going down at 6 pm, traditionally how long are the servers down ? I find that they are down for about 2 hours give or take.

My point ? Well if you find that 6pm is a problem you either don't work or you study therefore you get all day to play or you at least get half an afternoon too, for the working West Aussies 6 pm on a monday is not prime time playing, later in the night is.

Surprise I am writing this post at 7pm after I finished doing all the house duties and maybe I'll watch game of thrones and at 8pm play eso, if the maintenance does not exceed the traditional length to complete. Sorry if you find this annoying im sure there are a lot that don't.

Or alternatively, they, like I, take 15-30 minutes to get home, shower in the morning and don't eat particularly complex dinners (boiled meat and potato, complex meal in morning). Also I never referred to it as Prime Time (though 6 is about when I start to play and 9:30 when I prepare to sleep), I said we lose our nights play, which is still true for you. I have rarely found them to have less than 4 hours downtime. Finally I did day I was going to go and read, though answering forum posts can sometimes be more entertaining.

@wllstrt75b14_ESO @ViciousWayz How about you folks pay attention? I already have a simple solution, allow us to shift our characters to the EU server and there wouldn't be complaining. The EU Servers go down around Mid-day our time during the working week and would not affect working people who aren't doing shift work.

True you did not say that it was prime time, an oversight by me thats what you get when you read all the posts on a page before posting. Based on the explanation you gave I can see why you would be annoyed, but it does not change anything, we are in the 2nd most isolated city in the world in a time frame that is not usual for the rest of the western world.

Too think and complain about something like this is just dreaming, how many games have you played where the game developer made an accommodation for us, im sure that you cant think of many, the population of Australia is what 25 million and what West Australia is about 3 million out of that 3 million there is about 50,000 people playing games ( rough guess ) how many would be playing eso ?

Moving to the EU server will cause more problems as the connections to EU are a lot worse then if you were connected to the US, even though the times are more inconvenient it would be nothing compared to the trouble faced if playing in the EU, Maybe asian sever then ? Even if there was good luck reading kanji or kana or maybe you speak 3 different asian languages.

Being a West Aussie I would think that you would be used to being inconvenced. Everything in this state costs more, takes longer, and is generally overlooked by everyone. Truefully you need to just accept that is they way it is and it wont change for a long time.