NA Server Down Apr 30 - Nothing Listed in Server Status

d.crosgrove_ESO

wingnamrwb17_ESO wrote: »

d.crosgrove_ESO wrote: »

jayssenrwb17_ESO wrote: »

d.crosgrove_ESO wrote: »

Especially in light of the fact that the skilled technicians at GW2 do patches on the fly.

I know. It is almost entering into the realm of being just plain embarrassing for them. Oh well. Hopefully they will start to get a grip on the technology and not need to take phenomenally long to apply patches. Can you imagine how long the servers will be down for Craglorn? lol, probably another 12 hours, and then days and days of the servers being pulled down every day for emergency maintenance.

Perhaps, in fairness, it is being unfair to compare the skill levels of the Zeni technicians to the GW2 techs. The GW2 crew had a decade to learn their craft, while, and correct me if I am wrong, this is the first Zeno MMO?

To date, their only experience with patches have been watching the automated updates done by MS Office. If so, to expect the Zeni techs to be able to perform patches and updates the way they should be done is sadly my mistake.

Some of the higher up were the maker of DAOC which came out on 2001. they are 'veteran' mmo maker who made the game which both gw2 and eso base their pvp system on.

Yes, but the technicians doing maintenance on ESO have zero experience with running and patching an MMO, which explains their inability to meet the high standards set by the techs over at GW2 and other MMOs.

Come on, I am trying to toss them a bone...

InfernoRaven

I do think we should give them some leeway in that fact that this is a fresh MMO but on the other hand I think they should listen to the large outcry of their customer base. Personally. I think they should notify you on the launcher of planned maintenance taking place and what time it will start. With World of Warcraft (God I can't believe I have to mention that MMO again) they at least have a twitter feed that people man to keep you apprised if the Maintenance goes over expected times.

GossiTheDog

d.crosgrove_ESO wrote: »

wingnamrwb17_ESO wrote: »

d.crosgrove_ESO wrote: »

jayssenrwb17_ESO wrote: »

d.crosgrove_ESO wrote: »

Especially in light of the fact that the skilled technicians at GW2 do patches on the fly.

I know. It is almost entering into the realm of being just plain embarrassing for them. Oh well. Hopefully they will start to get a grip on the technology and not need to take phenomenally long to apply patches. Can you imagine how long the servers will be down for Craglorn? lol, probably another 12 hours, and then days and days of the servers being pulled down every day for emergency maintenance.

Perhaps, in fairness, it is being unfair to compare the skill levels of the Zeni technicians to the GW2 techs. The GW2 crew had a decade to learn their craft, while, and correct me if I am wrong, this is the first Zeno MMO?

To date, their only experience with patches have been watching the automated updates done by MS Office. If so, to expect the Zeni techs to be able to perform patches and updates the way they should be done is sadly my mistake.

Some of the higher up were the maker of DAOC which came out on 2001. they are 'veteran' mmo maker who made the game which both gw2 and eso base their pvp system on.

Yes, but the technicians doing maintenance on ESO have zero experience with running and patching an MMO, which explains their inability to meet the high standards set by the techs over at GW2 and other MMOs.

Pro-tip - go to linkedin.com, and search for Zenimax Online. They've actually hired key talent from other MMO providers.

That said, as a company this is their first title at all, and they clearly have big hurdles to cross around getting this right. Maintenance will get better over time.

sParkSnare

d.crosgrove_ESO wrote: »

sParkSnare wrote: »

d.crosgrove_ESO wrote: »

sParkSnare wrote: »

d.crosgrove_ESO wrote: »

sParkSnare wrote: »

@shanna, if you don't like checking the website regularly, subscribe to the RSS feed for the server status section.

Pretty sad when it is the customer's job to find out if they service they are paying for is actually going to be provided...

Not sure why you quoted me... Shanna mentioned she doesn't appreciate needing to check the website regularly to learn the status of current/planned maintenance. As such, I offered an alternative to checking the website for server info. Nothing in my post was related to whether anything is or is not "the customer's job to find out if they [sp] service they are paying for is actually going to be provided..."

And my comment was on the fact that the servers are down so often, and for such long period of times, that paying customers need some kind of update service to be able to guesstimate when the server will be up so they might be able to play.

I know what your comment was about, and it had nothing to do with my suggestion to Shanna. In other words, there wasn't any reason to quote me. If you want to complain about something, you can do so without quoting an unrelated post.

Dude, if you don't want to be quoted in a public forum, your only solution is to not post in a public forum.

"Dude," I didn't indicate I don't want to be quoted in a public forum. Read what I actually wrote: there wasn't any reason for *you* to quote *that* unrelated post.

jsilva.casteloub17_ESO

InfernoRaven wrote: »

I do think we should give them some leeway in that fact that this is a fresh MMO but on the other hand I think they should listen to the large outcry of their customer base. Personally. I think they should notify you on the launcher of planned maintenance taking place and what time it will start. With World of Warcraft (God I can't believe I have to mention that MMO again) they at least have a twitter feed that people man to keep you apprised if the Maintenance goes over expected times.

https://twitter.com/TESOnline

d.crosgrove_ESO

GossiTheDog wrote: »

d.crosgrove_ESO wrote: »

wingnamrwb17_ESO wrote: »

d.crosgrove_ESO wrote: »

jayssenrwb17_ESO wrote: »

d.crosgrove_ESO wrote: »

Especially in light of the fact that the skilled technicians at GW2 do patches on the fly.

I know. It is almost entering into the realm of being just plain embarrassing for them. Oh well. Hopefully they will start to get a grip on the technology and not need to take phenomenally long to apply patches. Can you imagine how long the servers will be down for Craglorn? lol, probably another 12 hours, and then days and days of the servers being pulled down every day for emergency maintenance.

Perhaps, in fairness, it is being unfair to compare the skill levels of the Zeni technicians to the GW2 techs. The GW2 crew had a decade to learn their craft, while, and correct me if I am wrong, this is the first Zeno MMO?

To date, their only experience with patches have been watching the automated updates done by MS Office. If so, to expect the Zeni techs to be able to perform patches and updates the way they should be done is sadly my mistake.

Some of the higher up were the maker of DAOC which came out on 2001. they are 'veteran' mmo maker who made the game which both gw2 and eso base their pvp system on.

Yes, but the technicians doing maintenance on ESO have zero experience with running and patching an MMO, which explains their inability to meet the high standards set by the techs over at GW2 and other MMOs.

Pro-tip - go to linkedin.com, and search for Zenimax Online. They've actually hired key talent from other MMO providers.

That said, as a company this is their first title at all, and they clearly have big hurdles to cross around getting this right. Maintenance will get better over time.

Well, I was trying to come up with a reasonable explanation for their poor performance,...

Silowyi

Zarec wrote: »

Nooblet wrote: »

I think the whole argument is that EU got a separate post that's clearly marked EU and includes a date, while NA just got an update at the bottom of the original post (for both servers) I personally had no issues finding information on the status.

Oy whoever said Americans weren't entitled children have never read these forums. Glad you had no trouble using your deductive reasoning. Cheerio.

There are whiners everywhere, please stop lumping all Americans into a group with them.

Stormynature

Patch notes v1.0.6 (excerpts)

- Fix to ensure that server uptime is minimal
- Vampire/Werewolf hybrid skill tree implemented
- Molag Bal will now spawn correctly with fixed I win button held in tentacle
- Bots will no longer be reportable inline with the naming and shaming policies
- Introduced new racial motif book "The Emperor's new clothes"
- Thulsa Doom will now correctly answer the riddle of steel quest
- Gandalf shall now appear at broken Storyline progression quests and yell "You shall not pass"
- The Bard's guild will hold open mic night for membership on the first night in second seed
- Due to the hyper-inflation bought about by gold sellers selling gold to players buying werewolf or vampire bites, tsetse bites will now be made free.


enjoy

d.crosgrove_ESO

sParkSnare wrote: »

d.crosgrove_ESO wrote: »

sParkSnare wrote: »

d.crosgrove_ESO wrote: »

sParkSnare wrote: »

d.crosgrove_ESO wrote: »

sParkSnare wrote: »

@shanna, if you don't like checking the website regularly, subscribe to the RSS feed for the server status section.

Pretty sad when it is the customer's job to find out if they service they are paying for is actually going to be provided...

Not sure why you quoted me... Shanna mentioned she doesn't appreciate needing to check the website regularly to learn the status of current/planned maintenance. As such, I offered an alternative to checking the website for server info. Nothing in my post was related to whether anything is or is not "the customer's job to find out if they [sp] service they are paying for is actually going to be provided..."

And my comment was on the fact that the servers are down so often, and for such long period of times, that paying customers need some kind of update service to be able to guesstimate when the server will be up so they might be able to play.

I know what your comment was about, and it had nothing to do with my suggestion to Shanna. In other words, there wasn't any reason to quote me. If you want to complain about something, you can do so without quoting an unrelated post.

Dude, if you don't want to be quoted in a public forum, your only solution is to not post in a public forum.

"Dude," I didn't indicate I don't want to be quoted in a public forum. Read what I actually wrote: there wasn't any reason for *you* to quote *that* unrelated post.

You are wrong. She was complaining about the fact that she doesn't like checking the website to find out if the server is, yet again, down. You suggested she use an alternate method to monitor the server being down. I then made my comment about how sad it is that people are forced to find solutions to a Zenimax problem of server downtime.

My comment covered 100% your post, and that is why I quoted you.

Veshal

I fear for your eyesight, OP.

d.crosgrove_ESO

Stormynature wrote: »

Patch notes v1.0.6 (excerpts)

- Fix to ensure that server uptime is minimal
- Vampire/Werewolf hybrid skill tree implemented
- Molag Bal will now spawn correctly with fixed I win button held in tentacle
- Bots will no longer be reportable inline with the naming and shaming policies
- Introduced new racial motif book "The Emperor's new clothes"
- Thulsa Doom will now correctly answer the riddle of steel quest
- Gandalf shall now appear at broken Storyline progression quests and yell "You shall not pass"
- The Bard's guild will hold open mic night for membership on the first night in second seed
- Due to the hyper-inflation bought about by gold sellers selling gold to players buying werewolf or vampire bites, tsetse bites will now be made free.


enjoy

You forgot higher gear wear rates, and higher repair costs.

N1LegionXDeath

d.crosgrove_ESO wrote: »

sParkSnare wrote: »

d.crosgrove_ESO wrote: »

sParkSnare wrote: »

d.crosgrove_ESO wrote: »

sParkSnare wrote: »

d.crosgrove_ESO wrote: »

sParkSnare wrote: »

@shanna, if you don't like checking the website regularly, subscribe to the RSS feed for the server status section.

Pretty sad when it is the customer's job to find out if they service they are paying for is actually going to be provided...

Not sure why you quoted me... Shanna mentioned she doesn't appreciate needing to check the website regularly to learn the status of current/planned maintenance. As such, I offered an alternative to checking the website for server info. Nothing in my post was related to whether anything is or is not "the customer's job to find out if they [sp] service they are paying for is actually going to be provided..."

And my comment was on the fact that the servers are down so often, and for such long period of times, that paying customers need some kind of update service to be able to guesstimate when the server will be up so they might be able to play.

I know what your comment was about, and it had nothing to do with my suggestion to Shanna. In other words, there wasn't any reason to quote me. If you want to complain about something, you can do so without quoting an unrelated post.

Dude, if you don't want to be quoted in a public forum, your only solution is to not post in a public forum.

"Dude," I didn't indicate I don't want to be quoted in a public forum. Read what I actually wrote: there wasn't any reason for *you* to quote *that* unrelated post.

You are wrong. She was complaining about the fact that she doesn't like checking the website to find out if the server is, yet again, down. You suggested she use an alternate method to monitor the server being down. I then made my comment about how sad it is that people are forced to find solutions to a Zenimax problem of server downtime.

My comment covered 100% your post, and that is why I quoted you.

ok. both you you stop this chicken fight..

sParkSnare

@d.crosgrove_ESO, since we're not going to agree on when it makes sense to quote someone and when it doesn't, this will be my last post on the subject. In sum, someone stated, "I personally am not enjoying having to check a website regularly (sometimes to no avail) to see when I'll be able to schedule my game time." In response, I suggested an alternate method for checking on server status updates. You then jumped in to complain. My post was neither a defense nor a critique of ZOS, its maintenance policies, or server down time. It was a helpful hint - nothing more, nothing less - and in no way should it have been construed by you as yet another opportunity to complain.

thageecub18_ESO

Auric_ESO wrote: »

thageecub18_ESO wrote: »

More amateur MMO management...

Wow. In your world everything must be perfect. Liar

Hmmm... wouldn't happen to be living in NA would you? If so your comments about downtime interrupting your game time are invalid as you are essentially unaffected, unless you are the 10% of the population shift working.

MMO's have been around for over a decade, in context of business management, there are plenty of case examples of how to and how not to run an MMO business, and therefore expectations for a AAA MMO company are significantly higher than they were back in, say 2003.

I have played many different MMO's, experienced many different launches, and whilst I have no issue with the method in which Zenimax has launched the game, the maintenance schedule is particularly unsympathetic to Oceanic players, and thus people are feeling a little cheated. Couple this with the fact that the game has been offline in our primary play time an average of 2.5 nights a week since launch, you may now possibly begin to empathise with the feelings of anger and disenfranchisement Oceanic players are feeling.

To punctuate this, Australians are now starting to refer to this game as Elder Scrolls Offline...

All of the above equates to a very naive and rookie approach to MMO management of this game, and hence justification of my comment.

Sezmu

With in first couple post it was pointed out the EU thread was for emergency maintenance not the actual patch maintenance... yet people still are trying to connect the separate threads...

Shanna

sParkSnare wrote: »

d.crosgrove_ESO wrote: »

sParkSnare wrote: »

@shanna, if you don't like checking the website regularly, subscribe to the RSS feed for the server status section.

Pretty sad when it is the customer's job to find out if they service they are paying for is actually going to be provided...

Not sure why you quoted me... Shanna mentioned she doesn't appreciate needing to check the website regularly to learn the status of current/planned maintenance. As such, I offered an alternative to checking the website for server info. Nothing in my post was related to whether anything is or is not "the customer's job to find out if they [sp] service they are paying for is actually going to be provided..."

it's all good on my end. I took your suggestion for what you intended it to be, a workaround for my issue. Still don't think I should need to do that, though.

Reignskream

thageecub18_ESO wrote: »

Auric_ESO wrote: »

thageecub18_ESO wrote: »

More amateur MMO management...

Wow. In your world everything must be perfect. Liar

Hmmm... wouldn't happen to be living in NA would you? If so your comments about downtime interrupting your game time are invalid as you are essentially unaffected, unless you are the 10% of the population shift working.

MMO's have been around for over a decade, in context of business management, there are plenty of case examples of how to and how not to run an MMO business, and therefore expectations for a AAA MMO company are significantly higher than they were back in, say 2003.

I have played many different MMO's, experienced many different launches, and whilst I have no issue with the method in which Zenimax has launched the game, the maintenance schedule is particularly unsympathetic to Oceanic players, and thus people are feeling a little cheated. Couple this with the fact that the game has been offline in our primary play time an average of 2.5 nights a week since launch, you may now possibly begin to empathise with the feelings of anger and disenfranchisement Oceanic players are feeling.

To punctuate this, Australians are now starting to refer to this game as Elder Scrolls Offline...

All of the above equates to a very naive and rookie approach to MMO management of this game, and hence justification of my comment.

Just because its not a good time for them to do maintenance for your time, doesn't mean its the same for everybody else. While your entitled to write out 5 or 6 paragraphs about how you feel, it still doesn't validate that they should work maintenance around your schedule, or anybody else for that matter.

Strictly states in ZOS terms that they don't have to let us know diddly squat about what they do, and they also can do maintenance at any freakin time of the day they prefer. While its bad business to do so, ZOS has stuck to what they wrote out in there T.O.S.

Complain all you want, fact is maintenance is going to affect somebody somewhere, and another person just like you, will write another 8paragraphs, probably posting a new topic, on why ZOS shouldn't do maintenance at "said" time.

thageecub18_ESO

Let me get this straight...

You are having a dig at me because I write too much?
Are you saying that my concerns aren't valid because I clicked an agree button about some TOR's that in context many any complaint about any aspect of the game invalid (in which case why have any customer feedback at all...).
Are you saying that I should cease posting and simply accept the fact that whilst handing ZOS my money that I get 33% less playing time than my US counterparts because they are unable to be dynamic enough to stagger downtimes?

Could you imagine how many more pages this thread would be if the servers were down between 2000 and 0100 EST 3 nights a week...

I would hope for more than a sociopath's level of empathy when it comes to issues of customer service.

Here's an equally ignorant solution - how about you stop reading forums and go enjoy playing the game, as clearly the servers are never down in your dedicated gaming time.