10 days no customer service, all quests completed except the main story line, unsubbed

jonasa100

this is the worst customer service I have ever seen in any game, before you fanbois ask, yes all quests are complete except the main story line, I have followed everything that is on the web for this issue. The only fix is if a gm actually helps and that hasn't been happening /lol. This is a horrible experience and to think I brought my entire guild here from another game, bought all the eso games before this release, spend 100's of hours just get crapped on by this company I thought was going to be different than the rest of the mmo companies /not the case.

Ill keep looking for a decent company/game to spend my money with

SeñorCinco

jonasa100 wrote: »

... bought all the eso games before this release,

There were no ESO games before this release. This is the first one.

Loxy37

You neglected to give any detail. I hope you gave customer support more to go on than /RageQuit!

Menelauos

You want some help? Tell me which quest before getting all insulting to the people who enjoy the game. Before you unsub. Try abandoning everything in your journal then trying your quest. We all spent a lot of money on time on this. Your not the only one, but the games still only 1-2 month old. People forget that.

tordr86b16_ESO

Menelauos wrote: »

You want some help? Tell me which quest before getting all insulting to the people who enjoy the game. Before you unsub. Try abandoning everything in your journal then trying your quest. We all spent a lot of money on time on this. Your not the only one, but the games still only 1-2 month old. People forget that.

I understand him because there is literally NO customer support for this game, it's a disgrace.

Loxy37

Its not the best customer support but what gives one priority over another? They are swamped. I must say though, if s/he cannot progress then that needs special attention but perhaps customer support cannot do anything but pass it along to the fix department. A decent human reply would help though.

I bet they have subcontracted support out to a third party. They do this in England and its usually India, I cannot understand a word they say in most cases and they are of little help and the saying, chocolate fireguard springs to mind. By the way, thats not a slurr on people from India as I bet they have equal issues understanding us and at the end of the day, if they pay peanuts they get monkeys!

Roneth

If you look at Patch 1.1, you will notice MANY quests bugs are getting fixed. They are hard at work fixing bugs. People are so damn inpatient these days.

tordr86b16_ESO

Loxy37 wrote: »

Its not the best customer support but what gives one priority over another? They are swamped. I must say though, if s/he cannot progress then that needs special attention but perhaps customer support cannot do anything but pass it along to the fix department. A decent human reply would help though.

They can, I've seen it happen at Early Access. A german Game Master reset the Main Storyline quest in Coldharbour for us, if it was not for him I would never been able to complete it. So you see, they have the tools, but it seems they have not trained enough people to do the job which is their own fault and a disgrace to their motto "Helping you is our passion!". But they seem to have removed that now in their email responses now - go figure.

jonasa100

Loxy37 wrote: »

You neglected to give any detail. I hope you gave customer support more to go on than /RageQuit!

yes after more emails, tickets and phone calls to describe the issues im over it, they close tickets, posts etc because I dont think they care or cant fix it. either way its incompetence. Just warning others these guys do not care period about their client base just like other mmo companies that have failed, thought they had a chance to be different guess im wrong on that point

SeñorCinco

jonasa100 wrote: »

does everything in your life look the same? maybe start ...

That would obviously be your condition.

If you were genuine in your statement that I responded to, you would know that the series is TES and not ESO.

And yes... your arrogant display of disrespect for others got you reported.

Loxy37

I do know what your saying and I feel your pain. I still have got a email from the 10 or so I sent about my bank issue. I've given up hope but at least all I have lost is gold. Im at the cold harbour stage now.

jonasa100

lmao here is their answer after 10 days of waiting and trying to work around this crap, and notice its solved at the bottom:

Helping you is our passion!

We will assume your issue has been resolved if we do not hear from you within 168 hours (7 days).

If your issue has not been resolved, you can respond directly to this email. We look forward to working with you again should you need us!
Subject
stuck on main story line now for 10 days, this is pathetic
Response By Email (Mark) (04/27/2014 11:54 AM)
Greetings Adventurer!

I tried contacting you today and was unable to get through. I am sorry hear you are still having this problem.

Unfortunately, this is a known bug, but we are working hard to solve this issue. We are sorry if this is causing frustration, but there should be a fix in the next patch, on tues.

Thank you for your continued interest and support!

Warm Regards,
Mark L.
The Elder Scrolls Online Team
Customer By CSS Web (xxxxxxxx) (04/27/2014 11:27 AM)
stuck on main story line now for 10 days, this is pathetic
Question Reference # 140427-049576

Date Created: 04/27/2014 11:27 AM
Date Last Updated: 04/27/2014 11:54 AM
Status: Solved

SinisterJoint

we don't care that you unsubbed. I never understood why people feel that they have to put that in their threads? You want some mod to beg you to come back? the community? wont happen...

Stravokov

im on 10 days as well with my ticket. i am considering unsubbing as well if they do not resolve my issue in the next day. this is completely unacceptable customer support and it says allot about how much they care about their customers.

jonasa100

Atzenxb14a_ESO wrote: »

we don't care that you unsubbed. I never understood why people feel that they have to put that in their threads? You want some mod to beg you to come back? the community? wont happen...

guess I have to teach you about economics, as a consumer subbing is really my only recourse when you buy a product that is not as advertised, ask your mom about that before spending more of her money?

jonasa100

Stravokov wrote: »

im on 10 days as well with my ticket. i am considering unsubbing as well if they do not resolve my issue in the next day. this is completely unacceptable customer support and it says allot about how much they care about their customers.

Fairydragon3

so did you not see the work arounds that are all over the forums? I've been trying to see find what quest it is exactly you are on so I assume you are talking about Message across tamriel, but if you teleport to Coldharbor via friend, and start Army of Meridia, and then finish it. BAM message across Tam is done automatically

jonasa100

dont worry this topic will be closed soon also

Dubah

jonasa100 wrote: »

Loxy37 wrote: »

You neglected to give any detail. I hope you gave customer support more to go on than /RageQuit!

yes after more emails, tickets and phone calls to describe the issues im over it, they close tickets, posts etc because I dont think they care or cant fix it. either way its incompetence. Just warning others these guys do not care period about their client base just like other mmo companies that have failed, thought they had a chance to be different guess im wrong on that point

I'm getting real tired of this real fast. LEt's start at point 1) The game is brand new. And believe it or not ZOS has teams working 24/7 to get issues resolved, you think you are the only person being affected by any bug this game has to offer? 2) Why are you whining on the forums? You really think ZOS gives any at all if you unsub? Believe it or not you would get a much better response to this post and maybe someone from ZOS would have replied to this if you had come at it in a much better manner, but no everyone has to come on here and moan and whine like the story quest is their only problem.

jonasa100

Dubah wrote: »

jonasa100 wrote: »

Loxy37 wrote: »

You neglected to give any detail. I hope you gave customer support more to go on than /RageQuit!

yes after more emails, tickets and phone calls to describe the issues im over it, they close tickets, posts etc because I dont think they care or cant fix it. either way its incompetence. Just warning others these guys do not care period about their client base just like other mmo companies that have failed, thought they had a chance to be different guess im wrong on that point

I'm getting real tired of this real fast. LEt's start at point 1) The game is brand new. And believe it or not ZOS has teams working 24/7 to get issues resolved, you think you are the only person being affected by any bug this game has to offer? 2) Why are you whining on the forums? You really think ZOS gives any at all if you unsub? Believe it or not you would get a much better response to this post and maybe someone from ZOS would have replied to this if you had come at it in a much better manner, but no everyone has to come on here and moan and whine like the story quest is their only problem.

so this game is out of beta condition in your opinion?

withershadow

They said they are fixing it with a patch. They would probably even credit you some playtime if you ask for it, since you couldn't progress.

Yes, customer service is inadequate right now, but understandable (if not excusable) given the mass of issues.

Have fun in your next game.

ZiRM

Another MMO rage quit... if I had a quarter for every one I've seen in my years playing MMO's.

jimdove

I cant fault the customer service my end from the problems I have had, which are the usual infinite loading screens etc. Had a response almost instantly via email apologising and asking for info. Regardless of this I unsubbed and ironically I logged back into cyrodiil and have played for 10 mins , in large battle with no crashing or loading screens. 9 days gametime remaining

Bangstin

Too bad you didn't bother to ask help in here from the fellow players. Chances are we could have helped you. Most of the broken quests have some way to by bypass the broken parts.

Loxy37

There's something I learned early in life and that is Just because someone disrespects you, doesn't give you the right to disrespect them. Another one is that by disrespecting someone back, you bring yourself down to their level which makes you just as bad and completely invalidates any point you where trying to make. More people should listen to their elders but I suppose manners are a dying art!

Bangstin

Double post.

ZOS_JasonI

Hey there, @jonasa100‌. Please be sure to keep an eye on our In-Progress Known Issues thread, where we mentioned that the "Messages Across Tamriel" quest bug will be fixed during our next patch. We appreciate your patience as our team worked to resolve the issue.

SeñorCinco

jonasa100 wrote: »

senor i need my grass cut

Well, seeing how you will have some time on your hands as you're not playing anymore, you will be able to get outside and do that.

jonasa100

SeñorCinco wrote: »

jonasa100 wrote: »

senor i need my grass cut

Well, seeing how you will have some time on your hands as you're not playing anymore, you will be able to get outside and do that.

being cost effective

jonasa100

ZOS_JasonL wrote: »

Hey there, @jonasa100‌. Please be sure to keep an eye on our In-Progress Known Issues thread, where we mentioned that the "Messages Across Tamriel" quest bug will be fixed during our next patch. We appreciate your patience as our team worked to resolve the issue.

when is beta going to be over?

ct12yyyeb17_ESO

Here`s a list with main quest bugs and how to fix them:
http://forums.elderscrollsonline.com/discussion/88171/main-story-bugs-how-can-you-fix-them-yourself#latest

Don`t wait for CS to solve your problem couse they got no clue about the game.

Ask for help here and hope some other player found a way.