Maintenance for the week of April 15:
• [COMPLETE] ESO Store and Account System for maintenance – April 16, 8:00AM EDT (12:00 UTC) - 6:00PM EDT (22:00 UTC)
If you mean your character and level? .. not sure who told you that, but you were lied to.
Then again I see this is your first post, so you are either truly, just starting .. or bored
*Edit* Also just realized your posted this April 25th and nothing since