Maintenance for the week of May 13:
• [COMPLETE] ESO Store and Account System for maintenance – May 14, 9:00AM EDT (13:00 UTC) - 12:00PM EDT (16:00 UTC)
If you mean your character and level? .. not sure who told you that, but you were lied to.
Then again I see this is your first post, so you are either truly, just starting .. or bored
*Edit* Also just realized your posted this April 25th and nothing since