How to win back customer loyalty and confidence.

Chirru

[quote=
They say some pretty crude stuff in BARRENS CHAT that is absolutely against ToS...and just hurts all the younger players that try to enjoy the game. If these people said half that stuff in REAL life I would be handing out RINGS around The Eye all day...and nobody would even complain, they would just ask for another instead of angering me with such offensive behavior. So are those people OK that ruin the game for so many others or do you need to give me a Ban-Hammer +5...I WILL fix this MESS you created, just let me know since you guys are having trouble just OPERATING the game you made...This time I will work for FREE!

[/quote]

You are right and you are not right.
Yes...they write some really nasty stuff on the Zone-chat.

However...you will not fix that through any sort of bans. You see.... what they write comes out of their minds and their minds are worse than the sewers of N.Y. It is pointless wanting to correct such people. They are gone so far down into the sewers that they will not even understand what you are objecting to....

Hyperventilate

Rapscallion74 wrote: »

Hyperventilate wrote: »

Rapscallion74 wrote: »

Hyperventilate wrote: »

I'm pretty convinced Arya is a troll. He's posted a few threads just today with rants like this. Something about having an issue with PVP and everyone who posts an issue that isn't his is a greedy spammer? IDK.

I don't understand what that has to do with anything. He said that the game was unplayable in his estimation, so I suggested that he cancel his subscription.

And I find it humourous that you call him a troll as I have seen your posts on various threads and a quick look at your post history shows that you are probably a bigger troll than he is, just of the fanboi variety. You actively seek out any posts that do not reflect this game in a positive light and try to derail discussions.

Wot. Troll? Well, that's a new one. I prefer passive-aggressive but I can get behind troll I guess.

There was no derailing intended. I merely implied that said person likely wouldn't understand you or would attack you by calling you a greedy spammer. He did it to other people who legitimately attempted to help him, so take it for what you will.

I mean you no ill will brother, no clue why you're trying to bark up my tree. I am no troll but I do have little tolerance for entitled, bratty children who demand things and have unrealistic expectations.

But, whatever helps you sleep at night. If it makes you feel better to call me a troll, have at it. If it cures your indigestion to call me a "fanboi", sure. You're wrong on both cases.

So when you post a RDJ gif rolling his eyes, with no other input as to why you might disagree with a person's point of view, that is not trolling? When you post one word replies like "nope" but offering no constructive advice or input otherwise, is not trolling?

Do you really want me to pick apart your post history and provide examples? Just because you are a staunch supporter of the game, does not mean you cannot be labelled as a troll. A troll is somebody who tries to impede discourse, whether it be against or in favour of the game.

I have to say, I find obsessing over my post history to be a bit on the creepy side. But, whatever tickles your jimbobs.

Like I said, I have very little tolerance for the entitled brats. I'm not going to waste A material just to have "But it's not how I want it! I want it like this and I want it now!" (Paraphrased, of course) tossed back at me.

Also, since you accused me of derailing.. that's pretty much what you've done now. Nice job, just figured I'd point that out.

Anywho, if you'd like to pick apart everything I've said, go ahead. Have at it. You're not going to make me feel bad, rebuke or take back anything I've said. You're not going to change my opinion and you're not going to change how I post. So, if it helps you unload some steam -- Go ahead. You might want to PM it to me since I'm sure you don't want to further derail this thread. I'm not sure what you're hoping or wishing to accomplish. I mentioned before, I really don't care what you call me. You think I'm a troll? That's fine, you're still wrong. You can be dead set in calling me that, though. Like picking apart anything I've said on the forum, it isn't going to accomplish much.

blackwolf7

Win back? Why would they? They are doing a great job maintaining customers.


The thrice a week 4hours long maintenance that fixes 3-5 bugged quest and nothing more is super awesome it means they are doing their work!

Not to mention how great ZoS is on stopping bots and exploiters running around in game as well as putting gold seller to shame. They are so aggresive on putting stop to this you rarely see bots in dungeons camping bosses.

And have I mentioned their Customer Support?? The best in the business! They fully understand your problem and doesnt give automatic responses. Not to mention the super fast response time!! It only takes 5days before you get a reply !!

Rapscallion74

Hyperventilate wrote: »

I have to say, I find obsessing over my post history to be a bit on the creepy side. But, whatever tickles your jimbobs.

Like I said, I have very little tolerance for the entitled brats. I'm not going to waste A material just to have "But it's not how I want it! I want it like this and I want it now!" (Paraphrased, of course) tossed back at me.

Also, since you accused me of derailing.. that's pretty much what you've done now. Nice job, just figured I'd point that out.

Anywho, if you'd like to pick apart everything I've said, go ahead. Have at it. You're not going to make me feel bad, rebuke or take back anything I've said. You're not going to change my opinion and you're not going to change how I post. So, if it helps you unload some steam -- Go ahead. You might want to PM it to me since I'm sure you don't want to further derail this thread. I'm not sure what you're hoping or wishing to accomplish. I mentioned before, I really don't care what you call me. You think I'm a troll? That's fine, you're still wrong. You can be dead set in calling me that, though. Like picking apart anything I've said on the forum, it isn't going to accomplish much.

It's not really obsessing when you are in EVERY single thread that might not cast the game in the most favourable light, fighting what you think is the good fight.
It's hard not to notice.

Also, people who are having problems with the game are self-entitled for wanting to air their grievances, but you are not at all self-entitled for arbitrarily deciding that their issues/opinions/problems are not forum worthy?

I don't need to convince you that you are a troll, it's clearly self evident.

I am done with you, begone.

Hyperventilate

blackwolf7 wrote: »

Win back? Why would they? They are doing a great job maintaining customers.


The thrice a week 4hours long maintenance that fixes 3-5 bugged quest and nothing more is super awesome it means they are doing their work!

Not to mention how great ZoS is on stopping bots and exploiters running around in game as well as putting gold seller to shame. They are so aggresive on putting stop to this you rarely see bots in dungeons camping bosses.

And have I mentioned their Customer Support?? The best in the business! They fully understand your problem and doesnt give automatic responses. Not to mention the super fast response time!! It only takes 5days before you get a reply !!

The only problem I've really seen so far is that while they are stomping bots, they're encouraging the botters to bot somewhere else. Have you seen the screenshots of the line o'bots running up and down roads just autoattacking whatever they see?

At least when they were botting in public dungeons, it was easier to get rid of them since they were all concentrated in one location and not really moving. Now it's just encouraging them to not only stay on the move, but to go to places outside of where they would normally gather.

As long as they're working on a back-end fix (Not having GM's come in and manually remove them) to put a stop to it entirely, I think everyone will remain complacent. If they're not working on a way to stop them as opposed to get rid of them.. well, I could see people getting upset with that.

Hyperventilate

Rapscallion74 wrote: »

Hyperventilate wrote: »

I have to say, I find obsessing over my post history to be a bit on the creepy side. But, whatever tickles your jimbobs.

Like I said, I have very little tolerance for the entitled brats. I'm not going to waste A material just to have "But it's not how I want it! I want it like this and I want it now!" (Paraphrased, of course) tossed back at me.

Also, since you accused me of derailing.. that's pretty much what you've done now. Nice job, just figured I'd point that out.

Anywho, if you'd like to pick apart everything I've said, go ahead. Have at it. You're not going to make me feel bad, rebuke or take back anything I've said. You're not going to change my opinion and you're not going to change how I post. So, if it helps you unload some steam -- Go ahead. You might want to PM it to me since I'm sure you don't want to further derail this thread. I'm not sure what you're hoping or wishing to accomplish. I mentioned before, I really don't care what you call me. You think I'm a troll? That's fine, you're still wrong. You can be dead set in calling me that, though. Like picking apart anything I've said on the forum, it isn't going to accomplish much.

It's not really obsessing when you are in EVERY single thread that might not cast the game in the most favourable light, fighting what you think is the good fight.
It's hard not to notice.

Also, people who are having problems with the game are self-entitled for wanting to air their grievances, but you are not at all self-entitled for arbitrarily deciding that their issues/opinions/problems are not forum worthy?

I don't need to convince you that you are a troll, it's clearly self evident.

I am done with you, begone.

I spend most of my time in threads I find humorous. I'm not screening threads to find the ones in which somebody might say something naughty about my favoritest game ever*!

I've no problem with people who are having legit issues. I have repeated to you a few times now, I have issues with entitled brats. People who present a thread stating they have an issue is perfectly fine. People who present a thread stating they are having an issue, it needs to be fixed right this nano second and they need to have the CEO's firstborn's soul as compensation? Then you get my RDJ eyeroll gif.

You've really got me pegged all wrong, kiddo. Shame, too. I think we could have been friends. But, there's no changing your mind!


* It isn't.

AryaWythers

blackwolf7 wrote: »

Win back? Why would they? They are doing a great job maintaining customers.


The thrice a week 4hours long maintenance that fixes 3-5 bugged quest and nothing more is super awesome it means they are doing their work!

Not to mention how great ZoS is on stopping bots and exploiters running around in game as well as putting gold seller to shame. They are so aggresive on putting stop to this you rarely see bots in dungeons camping bosses.

And have I mentioned their Customer Support?? The best in the business! They fully understand your problem and doesnt give automatic responses. Not to mention the super fast response time!! It only takes 5days before you get a reply !!

When 10% are just botting accounts are controlled by ZoS and they are RAKING in TONS of cash for them is just SAD...have fun doing dungeons with a bunch of BOTS though, DON"T SPEND MONEY FtP is just around the corner...I GAROUNTEE THAT

And yes worst MMO launch in the History Of Failed Launches, not sure if you tried or just all SUCK a your jobs but...GRATS

Sorry I wont compliment such Failure...hope all yal loose your jobs and end up on FOOD STAMPS
Yours Truly,
The Biggest Player Hater On the East coast

stefanroeth123neb18_ESO

Chirru wrote: »

[quote=
They say some pretty crude stuff in BARRENS CHAT that is absolutely against ToS...and just hurts all the younger players that try to enjoy the game. If these people said half that stuff in REAL life I would be handing out RINGS around The Eye all day...and nobody would even complain, they would just ask for another instead of angering me with such offensive behavior. So are those people OK that ruin the game for so many others or do you need to give me a Ban-Hammer +5...I WILL fix this MESS you created, just let me know since you guys are having trouble just OPERATING the game you made...This time I will work for FREE!

You are right and you are not right.
Yes...they write some really nasty stuff on the Zone-chat.

However...you will not fix that through any sort of bans. You see.... what they write comes out of their minds and their minds are worse than the sewers of N.Y. It is pointless wanting to correct such people. They are gone so far down into the sewers that they will not even understand what you are objecting to.... [/quote]

That's kind of his point: Dont correct them, get rid of them. I definitly think it will be better after the 30-day free period stops, then there will hopefully not be so many entitled kids around. And with kids I am not referring to physical age, but intellectual age. There are 40-year-olds that have the intellectual age of a 6-year-old in this game

ttwinklerub17_ESO

Isn't the game Adult only and rated adult
so there shouldn't be kiddies on the game

so why would language be an issue?

I can understand picking a fight and PO'ing/insulting a person is ban-able
I find the simulated sex more worry some if kids are on

ttwinklerub17_ESO

Double post

Valn

So you think in order to win back customer loyalty... They give us items?

The only way they're gonna win back this supposed lost "customer loyalty" is if they just fix the game and communicate to us, which is exactly what they're doing.

THIS GAME ISNT PERFECT!! I WANT COMPENSATION!!

yeah not gonna happen

Phyrdrin

ttwinklerub17_ESO wrote: »

just so you know I was having fun until recently
the game isn't that bad - fast leveling has to be addressed
- like it should take 1 year even playing all day to achieve level 50 - and another 2 more for remaining levels

Is this guy for real? Seriously?