Customer support phone number waiting time?

mmob16_ESO28

I'm on hold with customer support right now.

It's been 1 hour and 20 minutes. I'm getting the feeling I'm just waiting on a queue indefinitely. The elder scrolls music is starting to get on my nerves, and don't even get me started about the lady that keeps asking me "Don't want to wait on hold? Go to our website at blah blah blah". I already did that, those aren't calling me back either..

If I keep waiting, will I eventually get someone on the line, or should I just give up now?

Hakuichi

mmob16_ESO28 wrote: »

I'm on hold with customer support right now.

It's been 1 hour and 20 minutes. I'm getting the feeling I'm just waiting on a queue indefinitely. The elder scrolls music is starting to get on my nerves, and don't even get me started about the lady that keeps asking me "Don't want to wait on hold? Go to our website at blah blah blah". I already did that, those aren't calling me back either..

If I keep waiting, will I eventually get someone on the line, or should I just give up now?

Considering how much everyone is spamming support over the recent bans attempting to get there bans removed. Its gonna be a good wait.

mmob16_ESO28

I realize that. Still, it's almost 2 hours now, that's a wee bit excessive. Not even an indication on what the waiting time is, how many people ahead of me.. just the same 3 minutes of music repeated endlessly.. for hours..

LadyChaos

in advance I'm sorry you have drama... no one here can make you feel better about it except that we do understand stuff sucks hardcore at times. If everyone posts how irritated they are.. and they kinda do that... it slows CS down exponentially. post your frustrations to your personal wall and make a link in your sig if you want... but the less posts in this forum the faster CS can work.

Wishing you the best in getting your issues resolved, sincerely.

hukaka

I didn't even try calling them

felixgamingx1

One day I called it took less than 5 minutes you kinda gotta get lucky

mmob16_ESO28

Well it wasn't really my intent to post about how irritated I am, even though I am quite irritated. I was more wondering if I should just stay on hold. Maybe someone else had gotten through and has an indication of how long the wait is.

YgolohcysP

1hr 50 mins for me and still on hold and still listening to the hideous music

mmob16_ESO28

2 hours 20 minutes and counting..

phaktoryub17_ESO

Do the callback and go about your life.

mmob16_ESO28

I can't. I absolutely can't focus on something else while this goes unresolved. Besides, I already requested the callback, it's been 4 hours on that.

MeBePirates

My girlfriend's account got erroneously banned and she's been on hold with CS for 3.5 hours now... Ugh.

kestrel_mpb16_ESO

Waiting on a callback for over 5 hours now.

mmob16_ESO28

Well I got a response on my callback request. Except they didn't call, they sent me an email asking for an email address (duh, the one you're sending this to) and a secret question and answer.

mmob16_ESO28

And we've hit the 3 hour mark. Seriously.. I'm not sure what's crazier, the waiting time or that I'm actually waiting this long. I must really love this game.

mmob16_ESO28

Seriously, this is unreal. 3 hours 15 minutes waiting on a support line? Is there even someone picking up the phone over there?

mmob16_ESO28

Funny. I just got an email from Zenimax Online Customer Support, with a survey about how they're doing. Suuuuure, I'll tell you how you're doing.. click the link.. "There has been an error with your request"
Well... that figures..

mmob16_ESO28

Alright Zenimax. You win. I give up. I thought I could outlast the customer support queue, but after three and a half hours of waiting and listening to this god awful music, I concede.

Congratulations. Your "ignore the customer until he goes away" tactic works.

phaktoryub17_ESO

mmob16_ESO28 wrote: »

Funny. I just got an email from Zenimax Online Customer Support, with a survey about how they're doing. Suuuuure, I'll tell you how you're doing.. click the link.. "There has been an error with your request"
Well... that figures..

The problem with this is I don't know which issue it is referencing. Is it referencing the bank wipe where you've been giving me the runaround and conflicting information for over a week or is it that I reported a gold spammer or the hireling bag issue that I resolved on my own that support had no clue on?

phaktoryub17_ESO

mmob16_ESO28 wrote: »

Alright Zenimax. You win. I give up. I thought I could outlast the customer support queue, but after three and a half hours of waiting and listening to this god awful music, I concede.

Congratulations. Your "ignore the customer until he goes away" tactic works.

They're not ignoring you.. they have thousands of people who got caught up in the dupe ban who are complaining.. you just took too long to get in line.. lol