http://forums.elderscrollsonline.com/discussion/82424/recent-actions-against-exploiters-appealing-a-ban#latest
You've submitted tickets... please see the part in the post about how posting on the forum won't help.
I would be frustrated, too, if I was suddenly and inexplicably locked out of the game. Then again, I've been frustrated for 2 weeks of bugged bank. Being frustrated is becoming a major feature of this game.
I don't think that's a good thing.