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The maintenance is complete, and the North American megaserver is now back online and available. Thank you for your patience! Patch notes can be found here: http://forums.elderscrollsonline.com/discussion/136548/
We will be performing our regular maintenance on the European megaserver on Monday at 10:00PM EDT (Tuesday, 3:00AM BST).

Die Wartungsarbeiten sind abgeschlossen und der nordamerikanische Megaserver ist wieder online und verfügbar. Vielen Dank für eure Geduld! Die Patch-Notizen findet ihr hier: http://forums.elderscrollsonline.com/discussion/136552/
Wir werden am Dienstag um 04:00 Uhr MESZ Wartungsarbeiten auf dem europäischen Megaserver durchführen.

La maintenance est désormais complète et le Mégaserveur nord-américain est désormais en ligne est disponible. Merci de votre patience ! Vous trouverez les Notes de version par ici : http://forums.elderscrollsonline.com/discussion/136523/notes-de-version-1-4-7
Nous effectuerons notre maintenance régulière sur le Mégaserveur européen ce vendredi à mardi de 04h00 (heure de Paris).
Update 5 is now live on the PTS and patch notes are available here: http://forums.elderscrollsonline.com/discussion/135688/ . Head over to PTS to help us test this new content!

Update 5 ist nun live auf unserem PTS und Patch-Notizen findet ihr hier: http://forums.elderscrollsonline.com/discussion/135315/ . Bitte loggt euch auf dem PTS ein um uns beim Testen dieser neuen Inhalte zu helfen!

La mise à jour 5 est désormais disponible sur le serveur PTS et la note de version peut être trouvée ici : http://forums.elderscrollsonline.com/discussion/135306/.
Rendez-vous sur le PTS pour nous aider à tester ce nouveau contenu !

Recent Actions Against Exploiters & Appealing a Ban

ZOS_JasonLZOS_JasonL admin
edited April 18 in Customer Support - English Staff Post
We posted this in another thread, but want to make sure it's also seen here.

Yesterday, we identified an item duping bug in ESO that some players chose to exploit. We acted quickly, and have since fixed the issue. We have a zero tolerance policy when it comes to abusing exploitable bugs, and those who were found doing so have has their game account permanently banned.

We want to thank everyone who reported this issue to us. In the future, should you identify what you think could be an exploitable bug, please send it to us in-game via /help or in our help center: https://help.elderscrollsonline.com/app/ask

If you received a ban or suspension on your account and you would like to submit an appeal, you can do so on our website by following these steps:
  • Open the official ESO Support site and click on "Email."
  • Once the support email opens, choose Account / Billing under "What kind of problem are you experiencing?"
  • Choose "I would like to appeal a suspension/ban" from the Select a Subcategory dropdown menu.
  • Describe the problem in the space provided.
  • Click Submit Question to send the appeal to Customer Support

While we understand that not being able to access the game can be frustrating, we ask that you please refrain from creating forum threads about a ban or suspension you have received. We are unable to address or reverse account bans from the forums. Thank you for understanding.
The Elder Scrolls Online Social Team - ZeniMax Online Studios
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