[Suggestion] - After filing a report...

Fina

This is just a suggestion but I would be surprised if most people didn't feel the same as I do.

There isn't a need to send a confirmation e-mail every single time 5 seconds after I submit a report. 95% of the time, I receive an e-mail telling me that I made a report and that it will be investigated a few seconds after I submit the report. Sometimes the e-mail comes later, but it's almost always exactly the same e-mail.

And the e-mail also says "We'll assume your issue has been resolved if we don't hear back from you within 7 days."

What does that mean exactly? Does that mean that it's resolved unless you hear back from me? So I have to respond to every e-mail and confirm whether or not the gold seller / bot / hacker is still there or not? How long should I wait? 5 seconds? 5 minutes? 5 hours? 5 days?

This type of e-mail is very ambiguous and is really not helpful at all, is it? I'm not really sure what to make of it. What is the next step I should take?

So basically, we don't need these e-mails every single time we report a gold seller / bot, do we?

If anything, these e-mails just make me think "Another automated response? Where is that live human and not a dwemer automaton?"

And, in addition to almost every report I submit, I also receive another e-mail from ZeniMax Online Customer Service to take a survey. Is there a purpose to these e-mails flooding my inbox?

If we're going to keep receiving these e-mails, then maybe everyone should respond to those e-mails with "No, my issue has not been resolved. The gold seller / hacker / bot / bug is still there."

Why do they assume it has been resolved? Is the hacker / bot / gold seller going to disappear by themselves?

Could you please change the e-mail frequency and ambiguous message? Why are we assuming the issue is resolved?

LadyChaos

Fina wrote: »

This is just a suggestion but I would be surprised if most people didn't feel the same as I do.
......

And the e-mail also says "We'll assume your issue has been resolved if we don't hear back from you within 7 days."

What does that mean exactly? Does that mean that it's resolved unless you hear back from me? So I have to respond to every e-mail and confirm whether or not the gold seller / bot / hacker is still there or not? How long should I wait? 5 seconds? 5 minutes? 5 hours? 5 days?

This type of e-mail is very ambiguous and is really not helpful at all, is it? I'm not really sure what to make of it. What is the next step I should take?

So basically, we don't need these e-mails every single time we report a gold seller / bot, do we?

If anything, these e-mails just make me think "Another automated response? Where is that live human and not a dwemer automaton?"

And, in addition to almost every report I submit, I also receive another e-mail from ZeniMax Online Customer Service to take a survey. Is there a purpose to these e-mails flooding my inbox?

If we're going to keep receiving these e-mails, then maybe everyone should respond to those e-mails with "No, my issue has not been resolved. The gold seller / hacker / bot / bug is still there."

They never tell you what they do about TOS infraction reported, in any game.. if they said that botter has been banned but you didnt get one for another you would just keep spam reporting till you found the magic number that gets em banned...

But the 7 day thing is that they will drop the complaint ticket off their window in regards to contacting you again. The report is still in the files for whoever you reported, they just close the ticket in regards to you. When we report someone, we are just passing info on, no need for them to tell us anything more except if they need more information.

I like that they send an email, it lets me know they got my report, and I have a saved record on my PC to reference if it comes up later.