ESO Improvement Megathread [Can't find the feedback forum? Lets make one.]

cf197778_ESO

As it stand right now, this game discourages group play with those lower level then you. Take a look at EQ2's mentor system and try to mimic it. Also this game might consider some sort of customer support in game...

jimredtalon

Remember when players used to get together in things called guilds and solve these problems without the help of the game or the developers. You know where we all work together almost like a real community.

Saerydoth

This isn't a *game* suggestion, but rather a support one. We need a way to be able to check the status of our tickets on the website, and add to them if necessary. This way, support will not have to say "please reply to this with the last 4 digits of your credit card". They can request this information in the ticket, then send an email that says "your ticket has been updated", then you go view the ticket and submit the information there.

The current method is VERY susceptible to phishers copy/pasting the emails, and harvesting people's information. Even for computer savvy people that know how to check headers, it is a pain to have to check the header for EVERY email we get to make sure it's really from Zenimax.

If they make this change, then they can say "we will never ask you for any information in an email, any email that asks for this is fake". No, it won't completely stop phishing, but it will help a great deal.

LadyBravora

@cf197778_ESO‌
A mentor system might be good, although I think it should have certain restrictions. I know that I, personally, dislike it when I play with higher levels and they make a dungeon no longer challenging. It'd be cool if they could implement a mentor system, without that happening!

They also do have a customer support system in game....it's just really bad.

@jimredtalon‌
I've done exactly that, many times, and I know that people are making addons to help with the ease of access of certain things. But addons and such can only go so far.

Any good continuously updated game, has an active feedback section, with people that genuinely love the game providing ideas and suggestions to improve the overall product. Take Warframe for example, their suggestion/feedback forum is amazing, because it's got the devs actively involved, talking about the suggestions and what will and will not work.

The intent of this forum post is to do just as you said, "all work together like a real community."

@Saerydoth‌
A very valid suggestion, and I think because it's not bashing or a bug complaint, it fits in here just fine. I've seen your suggestion implemented by other companies before, so ZO should be able to do it. Lets just hope they do!

jimredtalon

LadyBravora wrote: »

@cf197778_ESO‌
A mentor system might be good, although I think it should have certain restrictions. I know that I, personally, dislike it when I play with higher levels and they make a dungeon no longer challenging. It'd be cool if they could implement a mentor system, without that happening!

They also do have a customer support system in game....it's just really bad.

@jimredtalon‌
I've done exactly that, many times, and I know that people are making addons to help with the ease of access of certain things. But addons and such can only go so far.

Any good continuously updated game, has an active feedback section, with people that genuinely love the game providing ideas and suggestions to improve the overall product. Take Warframe for example, their suggestion/feedback forum is amazing, because it's got the devs actively involved, talking about the suggestions and what will and will not work.

The intent of this forum post is to do just as you said, "all work together like a real community."

@Saerydoth‌
A very valid suggestion, and I think because it's not bashing or a bug complaint, it fits in here just fine. I've seen your suggestion implemented by other companies before, so ZO should be able to do it. Lets just hope they do!

Sorry I think there was a miss communication. I was posting that to reflect that you are solving a problem that the developers had not predicted. We can't always expect Devs to solve every problem right away and doing what your doing is far better than just raging on Reddit about how they failed every one. But if I may say I think we need to find more solutions for what we see as a problem. Lets make the game better by being a good and productive community that wants the game to succeed.

Like how about we start setting up player hosted auctions in various agreed upon locations that way item sales can be spammed over say chat instead of zone thus reducing the spam problems and improving item sales to other players. If we show that others use this player made auction then the devs will notice the demand for it and thus implement some thing into the game to improve it.

If you want some thing added to the game the best and most guaranteed way to go about it is show Zenimax that there is a demand for it.

LadyBravora

jimredtalon wrote: »

show previous quotes

LadyBravora wrote: »

@jimredtalon‌
I've done exactly that, many times, and I know that people are making addons to help with the ease of access of certain things. But addons and such can only go so far.

Any good continuously updated game, has an active feedback section, with people that genuinely love the game providing ideas and suggestions to improve the overall product. Take Warframe for example, their suggestion/feedback forum is amazing, because it's got the devs actively involved, talking about the suggestions and what will and will not work.

The intent of this forum post is to do just as you said, "all work together like a real community."

Sorry I think there was a miss communication. I was posting that to reflect that you are solving a problem that the developers had not predicted. We can't always expect Devs to solve every problem right away and doing what your doing is far better than just raging on Reddit about how they failed every one. But if I may say I think we need to find more solutions for what we see as a problem. Lets make the game better by being a good and productive community that wants the game to succeed.

Like how about we start setting up player hosted auctions in various agreed upon locations that way item sales can be spammed over say chat instead of zone thus reducing the spam problems and improving item sales to other players. If we show that others use this player made auction then the devs will notice the demand for it and thus implement some thing into the game to improve it.

If you want some thing added to the game the best and most guaranteed way to go about it is show Zenimax that there is a demand for it.

Ah! I see what you mean. And yeah, it'd be great if people could come together and organise things constructively. If we take action and do these sorts of things, the devs should notice and make it more mainstream.

I think the harder part to that is that we don't have a large way of communicating with everyone on the megaserver, other than these forums, which I don't think everyone uses. It can be advertised on one shard, but then only the people on that shard might know about it. It seems like the sort of thing that would have to be organised between a bunch of different guilds or groups and set at a certain time.

Although, then the issue is that people won't know which shard it's suppose to be happening on, because there is no selection, it's just random.

Eivar

I can't believe I forgot this, Summons need AI control! a bound daedra is likely to be under your control a simple, attack that, move there, and stop attack would be fantastic, as well as a passive/aggressive/defensive ai setting!

LadyBravora

@Eivar‌
That's a great idea. I'll add it now!

jimredtalon

@LadyBravora‌ Well these things take time I think a simple spread the word on any good ideas on player solutions, that being a solution for a foreseen problem that can be implemented by the players with out breaking TOA or needing GM involvement, to in game problems would suffice and if the idea is worthy the community will naturally adopt it in time.

GreatPlayer

Ysne58 wrote: »

Might want to add a list of broken quests.

I'd like to add a suggestion to allow grouping for any and all forced solo quests, there are too many people, including some disabled who just cannot handle these, especially the harvesters.

I agree 100$ not everyone is a elite player some of us are just slow! For example the last boss molagBaal is so hard it took me 6 hours to figure out how to kick his ass! I think this is not right especially on a lvling boss that will block your progress!

Eivar

I don't know if this is the place for it, but imo the forums need a direct click to your notifications, unless i'm missing something, i have to click on my profile then go to notifications to find out what the red number next to profile is referencing, making the number a direct click to your profile-notifications would be fantastic

Thorntongue

blackwolf7 wrote: »

I think the main problem they should focus on is to invest on their customer support. For a paid game, their customer support staffs are like bunch of trained monkeys who can only type the same sentences and takes 3days to reply.

The rest are normal in a new mmo. Bugs glitches server instabilities. But customer service play an important part in explaining these issues and assuring us that they are looking into it or atleast acknowledging the problem

I agree.

The replies only include a partial of our original reports/bugs/complaints. It looks like only ONE person, Agent Kenzie, replies to the incident reports. That makes me think he/she/it does not read the reports of gold spam mail/chat. Carbon copy replies with half of my complaint missing. One person on this? That's disgusting.

Eivar

@GreatPlayer

Not to be mean or anything but that's like saying everyone in the Olympics should get a gold medal. One of the main reasons so many people have flocked away from wow is that they've toned down the difficulty so far that you can almost literally roll your face on the keyboard and win, the best part of gaming is overcoming the challenges. I guess the point i'm trying to make is I don't want to see any difficulty drop, but allowing for groups in "solo" instances would be fine.

Anoteros

in b4 thread deletion.

What NEEDS attention:

1. Auction House. Create some kind of economy, give items value etc
2. Better guild controls
3. Character customisation is severely lacking. Unable to change tattoo colour...wtf?
4. Loot drops from lower level mobs/public dungeons/world bosses/anchors. Seriously makes venturing back to complete things pointless and unrewarding let alone can't farm for crafting.
5. Phase/instance public dungeons to stop the gold farmer from bot spawning the bosses. Very frustrating not being able to get a hit in to finish the dungeon and get the achieve for it.
6. Gold seller spam
7. Nameplates and text bubbles. Bit hard to know who's saying what or who someone is for that matter unless you're mousing over everyone like a ***.
8. If bank is account wide why aren't bank and bag slots?!?!?!?!?!
9. Respeccing is ridiculous. Shouldn't have to pay for every skill line, just the one we want.
10. Fix the broken Nightblade passives and most of the abilities. Especially duel wield and its passives.

cf197778_ESO wrote: »

As it stand right now, this game discourages group play with those lower level then you. Take a look at EQ2's mentor system and try to mimic it. Also this game might consider some sort of customer support in game...

^ Also this. No loot from lower level mobs or even for doing anchors/world bosses/public dungeons/4 player dungeons = linear progression to end game with no incentive to want to explore things you missed on the developers behalf.

Saerydoth

cf197778_ESO wrote: »

As it stand right now, this game discourages group play with those lower level then you. Take a look at EQ2's mentor system and try to mimic it. Also this game might consider some sort of customer support in game...

I DEFINITELY support an addition like the EQ2 mentor system. That would be a really great idea. Being able to group with lower level people and "mentor" them is a great way for us to get our friends to start the game and actually help them out while they catch up to us.

Great way to get new customers, and build community at the same time.

Belson

Trading
I would like to see a barker system where a person could right click on a name in chat and see what the person is capable of making. This way a person could simply advertise that they are available and then the prospective client could see if they want to open negotiations. I feel that this would go a long way toward making ZOS's stated crafting economy goals work.

Phyrdrin

Here's a simple suggestion inspired by the recent down time:

How about letting us know you are bringing down the servers more than 5 minutes before you do so?

Thanks very much

Eivar

@Anoteros

some good points
1. I disagree ZOS has good reasons for not having an auction house, I happen to agree with them.
2. absolutely needed.
3. serverly lacking? hardly. in need of a little fine tuning? that i'l agree to.
4. i'm not entirely sure what you're getting at here.
5. agreed, while i don't have any issues getting credit, it's definately kind of ridiculous.
6. i wish that was as easy to fix as it sounds
7. i like not having nameplates, but i see no reason why they shouldn't have a toggle for it.
8. i think you mean the size upgrades, long story short it's a money sink,what I would LOVE to see though is a split bank, small upgradeable account wide bank space, and slightly larger also upgradeable character bank space.
9. I absolutely agree here, the pricing is insane, if you want to change one morph you have to pay to respec every single skill point, should be able to go down a list click the ones you want to respec then see the total and clear those skills only.

enubis99

Better communication from devs to players.
I.E. Server is going down in 20 minutes because of...
Instead of Server is going down in 5 minutes for maintenance.

GreatPlayer

Eivar wrote: »

@GreatPlayer

Not to be mean or anything but that's like saying everyone in the Olympics should get a gold medal. One of the main reasons so many people have flocked away from wow is that they've toned down the difficulty so far that you can almost literally roll your face on the keyboard and win, the best part of gaming is overcoming the challenges. I guess the point i'm trying to make is I don't want to see any difficulty drop, but allowing for groups in "solo" instances would be fine.

No No No! You misunderstood what I said, Molag Baal is a leveling boss, if you cant beat him you cant see the entirety of the game, its like being stuck in lvl 40 when the maximum lvl is 90! I am not against elite players gettting the best gear that non-elite player just cant get! I actually want a challenge, but I dont think it is right that people are blocked from leveling to the maximum level!

Basically what I am saying is if you want an elite boss that drop super legendary weapon after you kill it that's good thing, but don't make leveling boss super hard that's just bad game design!

Kazama

Grouping

Players kicked from group should be removed from dungeon instance. I.E. "you are not currently in a party you will be ported to the nearest way shrine in 15 seconds" - prevent kicked players from further disruption

Roll system for Chests In dungeons

Been said already - but second the in-game or service to re-do character appearance customization - Including face sculpting. Not just hair style adornments.

Kanar

I would like a free-text character info screen. So I can type up a character background and others can view the info.

LadyBravora

OKAY EVERONE, GET READY FOR THE MEGATHREAD MEGA REPLY

@Thorntongue‌
Firstly, that's not exactly the sort of suggestion this thread is for. Secondly, from what I know, that smaller section is simply a preview of what you posted, to ensure you know what they are responding too, and the full post you submitted is below their response.

I've had mutliple people responding to different things, but many of my gold seller reports are copy pastes and from the same person. It is a copy paste, and it's purpose is to inform you that they are looking into it, because they've probably got like 5 other people with the same report, and since it isn't specific to you, they don't need to personalise it.

I agree, they really need more people, or people that have better PR skills, but give them credit where it's due, they are getting better. I mean look up the top, the red banner of updates on this forum is a new addition after everyone asked for more frequent and repsonsive messages from the ZO team.

@Anoteros‌

1. Auction House. Create some kind of economy, give items value etc

With megaserver technology, this is impossible, as it would both be very hard to track the items being put up and bought, by millions of people, at the same time. It would also greatly decrease the value of many items, because of mass availability, and thus screw the market even more!

2. Better guild controls

You'll need to be more specific. I definitely agree that the guild system in this game is very basic, and if you head over to that one thread that's linked on the main post of this thread, you'll find a lot of suggestions about guilds there.

3. Character customisation is severely lacking. Unable to change tattoo colour...wtf?

I agree with you, and I'll add that into the main thread. It seems like something that is super easy to implement, and would ad just that little bit more uniqueness to characters.

4. Loot drops from lower level mobs/public dungeons/world bosses/anchors. Seriously makes venturing back to complete things pointless and unrewarding let alone can't farm for crafting.

I agree and at the same time I don't. My partner and I stayed in Stonefalls until we had finished basically everything. All the boss mob spawns, most of the dungeons, all of the quests. I can see the incentives being great to go back and help lower level players, but the reward for exploring things the devs have made should just be fore the enjoyment of exploration.

5. Phase/instance public dungeons to stop the gold farmer from bot spawning the bosses. Very frustrating not being able to get a hit in to finish the dungeon and get the achieve for it.

I have seen them and I agree with you. Whenever you see them, make sure to report them! I've wanted group instances/phased dungeons since beta, but I don't know if they'll ever change it.

6. Gold seller spam

Not the intent of this thread.

7. Nameplates and text bubbles. Bit hard to know who's saying what or who someone is for that matter unless you're mousing over everyone like a ***.

I believe a few people have requested this, and there are one or two add-ons out there. I'm just not sure how they'd implement it for something like zone chat. Local I can understand, but zone might have a few hundred at a minimum.

8. If bank is account wide why aren't bank and bag slots?!?!?!?!?!

That's a good point, and an odd one. I know about the bag slots being character, but are bank upgrades character too? That seems really odd.

9. Respeccing is ridiculous. Shouldn't have to pay for every skill line, just the one we want.

That definitely needs a rework, so I'll add it in under general.

10. Fix the broken Nightblade passives and most of the abilities. Especially duel wield and its passives.

Not the intent of this thread.

~~~~~~~~~~~~~~~~~~~~~~~~

@Belson‌
That's an interesting concept, and if you tie it in with Kanar's profile/info screen, it could be a very useful piece of information. I've also made a note that it'd work well alongside the ability to simple inspect other players gear/equipped items. If we could have that all in one little nicely made box, then that would be awesome!

@Phyrdrin‌
I think we all want that, especially with a suggestion of how long the game will be down, but that isn't the sort of suggestion that I'm aiming for with this thread. This is more physical changes to the actual game product.

@enubis99‌
I agree with you there, but as I said with Phydrin, it's not the sort of suggestion I'm looking for. I'd definitely love more involvement of the devs in the community, and I can only hope that maybe once all the bugs and launch issues calm down, they'll emerge and come talk to us.

@Kazama
That first suggestion is a really good idea, and a great way to avoid trolls. The roll system could bring up issues, however, such as people having to re-run dungeons to get a certain item. With the dungeon exp and money drop the way it is in ESO, I don't know if they would go to this system.

And yeah, I want to be able to realistically change everything about my character, and really, there is magic in the elder scrolls universe, so they have no excuse if they try and say "it isn't lore friendly"

@Kanar‌
Added!

reagen_lionel

Chat bubbles! Backed up entirely by this thread: http://forums.elderscrollsonline.com/discussion/61316/floating-text-chat-bubble-addon#latest

The demand is high.

More interactive and dynamic points of interest, and monsters and added smaller objectives to help fill the large wide open spaces. Sooo much space, little inbetween them. Little reason to have people go pveing (the daily quests are so far apart.) And small scale pvp in the world only happens in camping those spots and not anywhere else inbetween (besides the small parties between keep routes and exits)

Next is Adding more armor enchants/Sharing some enchants with jewelry.
Wayy too little armor enchants, and waaay to many jewelry enchants when armor is abundant, and jewelry is not. Its counter productive.

enubis99

@LadyBravora‌

Doesn't that quite defeat the purpose? Only coming out of the cave when the storm is over? Isn't the customer representatives and PR hired to actually address the storm so to speak?

LadyBravora

@reagen_lionel‌
I'll add the link to the discussion. I know one or two people have requested it, but I don't think they will ever implement it. Always good to have a discussion though.

With the interactive points of interest, would they be like the two ladies you can light the fire for, but just out in the open? And can you tell me where in Tamriel you're playing? I can sorta see what you mean in Morrowind areas so far, but at the same time, I've found quite a few quests here and there.

I like the idea for the enchants sharing, especially since they really havent done anything with jewelry yet, so it just seems silly to have them clogging up the game without use at the moment!

LadyBravora

enubis99 wrote: »

@LadyBravora‌

Doesn't that quite defeat the purpose? Only coming out of the cave when the storm is over? Isn't the customer representatives and PR hired to actually address the storm so to speak?

When I say that, I mean that the devs themselves primarily focusing on improving a bunch of buggy quests, lag and other things, and so haven't really been on the forums constructively.

I need to stress that the PR and devs are seperate though, or at least should be veiwed as such, because we've got some great devs working on this, but what seems like green PR people. So yes, the PR and customer service people really ought to be doing things to help let us know that the server will be going down because yadda yadda for however long, but that doesn't have anything to do with the devs, other than them communicating to the PR team how long they thing it will be down.

michaelpatrickjonesnub18_ESO

Server stability is the most important thing. But they just don't have it right now.

The lag in Cyrodiil after this last maintenance job was at an all-time high.

Don't know what to make of it.

This can't be worth a subscription. People teleporting and freezing. With 2 second delays on skill animations.

Anoteros

michaelpatrickjonesnub18_ESO wrote: »

Server stability is the most important thing. But they just don't have it right now.

The lag in Cyrodiil after this last maintenance job was at an all-time high.

Don't know what to make of it.

This can't be worth a subscription. People teleporting and freezing. With 2 second delays on skill animations.

^ THIS.
My friend and I are getting this delay regardless of where we. Combat input just isn't responsive enough

zipper76_ESO

Implement a true full screen mode. This is not a small issue. I have seen MANY threads pop up about not being able to use Crossfire in this game because it lacks a real full screen mode. Just do a Google search for "crossfire elder scrolls online" and you will see what I mean.

And before anyone says that implementing Crossfire is up to AMD, learn how Crossfire works. It requires a true fullscreen mode in order to function. What ESO currently offers as it's "Fullscreen" is nothing more than a borderless window.