[Solved] Missing Explorer Pack

Sins

Been nearly a week since i sent an in-game ticket about this issue and had no reply, so i went to the retailer i got the game from and here is the Chat Transcript:



When i say ive contacted eso support, i mean I've seen in dev tracker them say retailers should provide a code for pre-order bonus items.

So my questions is, is this retailer giving me the run around? Or is indeed the explorer pack meant to be tied into the head start key and i just havn't received the items?

Would be nice to get an answer as that retailer has bad support (took 38mins to get that answer from live chat never mind the time in the queue) and be nice to know if its needed to file at complaint at the retailer or not.

Thanks
Sins

Audigy

If you file a complain they will only send you an email stating that its the fault of ZO, we have many people with that issue here.

http://forums.elderscrollsonline.com/discussion/comment/596369/#Comment_596369

Nobody wants to be responsible for this mess

MorHawk

Yep. You should have three keys in total.
1. Early access
2. Main game
3. Explorer's pack.

They should come in that oreder in the email. If you only got two, you've been gipped. Unless they just sent you the last two.

Sins

Hmm so i got an reply from the retailer complaint team and they said to look at the Elder Scrolls Online - Code Redemption email sent when applying the code.



Indeed even here says i should have gotten the Explorer Pack on launch day and no where does it say i would need a code, so i believe the retailer is correct and Zenimax is the one messing around as it is right there in their own writing that i should have it.

Guess i need to sent off a ticked to support thought the site, not in-game so i at least have a ticket number to chase up.

MorHawk

Sins wrote: »

Hmm so i got an reply from the retailer complaint team and they said to look at the Elder Scrolls Online - Code Redemption email sent when applying the code.

Indeed even here says i should have gotten the Explorer Pack on launch day and no where does it say i would need a code, so i believe the retailer is correct and Zenimax is the one messing around as it is right there in their own writing that i should have it.

Guess i need to sent off a ticked to support thought the site, not in-game so i at least have a ticket number to chase up.

Wrong. You need to apply the Explorers Pack code to get the stuff. A huge number of people on the forums have already stated this. Would think it is now a given.

Sins

Many Thanks Aisling!, good see all the forum dwellers bad rep they give the support team isn't true (for everyone). Really appreciate how quickly you guys dealt with my issue once i submitted one though the site.

Thanks
Sins