Maintenance for the week of February 23:
· [COMPLETE] NA megaservers for maintenance – February 23, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
· [COMPLETE] EU megaservers for maintenance – February 23, 9:00 UTC (4:00AM EST) - 17:00 UTC (12:00PM EST)
· [COMPLETE] ESO Store and Account System for maintenance – February 23, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
· [COMPLETE] NA megaservers for maintenance – February 23, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
· [COMPLETE] EU megaservers for maintenance – February 23, 9:00 UTC (4:00AM EST) - 17:00 UTC (12:00PM EST)
· [COMPLETE] ESO Store and Account System for maintenance – February 23, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
2 days awaiting for reply from customer support
verakum
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I have been 2 days waiting for a reply on customer support for a ticket I sent them on the weekend, the first time they answered twice but now it has been 2 days without reply from my last answer and the ticket says that it will be closed in 120 hours.
I am worried what is taking so long to reply some tickets?! when on weekend they did reply after 2 hours.
Isn't there a way to see the tickets on the website? like you introducing the incident ID?
Edited by verakum on April 8, 2014 4:07PM I am worried what is taking so long to reply some tickets?! when on weekend they did reply after 2 hours.
Isn't there a way to see the tickets on the website? like you introducing the incident ID?
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