An unknown error has occurred.

D0C_H0RRIBLE

Lol it's funny that all of you think you have it bad. I literally haven't been able to play for five consecutive seconds since launch. I payed $80 for the Imperial Edition and five day early access. I still don't have a weapon.

gersher

infob16_ESO630 wrote: »

I seem to have these errors every time I try to exit a dungeon for some reason. Now I'm stuck inside one of them and can't get out. There is the possiblilty to Wayshrine out but that costs gold. >.<

Same here tried to use wayshrine but get same problem stuck in dungeon.

torgrim123

Been playing since november and only now after this latest patch I got this unknow error when trying to enter/leave a dungeon.

Zolyok

The error is here again impossible to log character

blair912

I am affected by this issue as well.

Please provide us with an update about what you are doing to resolve this.

Arulus

Resetting network works for me.
Edit: Forgot to mention that it still gives that Unknown error when trying to zone, it only allows to log in and play in that area.

blair912

Arulus wrote: »

Resetting network works for me.

This allowed me to log in, but after about 30 seconds i was booted again with the same "unknown error".

I tried again--without resetting my IP--and did not even get in.

blair912

blair912 wrote: »

Arulus wrote: »

Resetting network works for me.

This allowed me to log in, but after about 30 seconds i was booted again with the same "unknown error".

I tried again--without resetting my IP--and did not even get in.

Update: by following the following steps, i appear to have resolved this issue for the time being. i've been logged in for about 5 minutes, and no unknown errors yet

Run: cmd.exe
>ipconfig /release
>ipconfig /renew

NOTE: I do not work for Bethesda, and I am not recommending that you follow these steps. I am simply telling you how I resolved this issue. If you follow these steps, you assume all liability associated with messing with your IP.

GossiTheDog

D0C_H0RRIBLE wrote: »

Lol it's funny that all of you think you have it bad. I literally haven't been able to play for five consecutive seconds since launch. I payed $80 for the Imperial Edition and five day early access. I still don't have a weapon.

I don't want to take this off topic, but you still don't "have a weapon"? What does that mean?

Partyanimal

happens to me all day

niko.juvakkaeb17_ESO

Got this in the morning and now I can't get in to the game as I'm stuck on the requesting character load.

Arulus

This game is now officially named The Elder Scrolls Waiting Online(TESWO). Show me your waiting gear!

g33kcub

I still get the "We haven't a clue what we did wrong to mess up your gaming experience after you spent 80 bucks and we've preemptively put an authorization on your credit card for the first month's subscription, even though you get 30 days free." error when I try to actually do anything in game. I can actually get in about 5 out of 10 times, but then when I do anything. I mean anything, I get the above mentioned error. I have sent the docs requested by support and have yet to get any response. FML.

GossiTheDog

Do you mean "An unknown error has occurred.", @g33kcub? They restarted EU servers at 6AM this morning to try to fix that.

g33kcub

GossiTheDog wrote: »

Do you mean "An unknown error has occurred.", @g33kcub? They restarted EU servers at 6AM this morning to try to fix that.

Yes, but I'm on the NA server.

Let me edit to add:
I have been in some ROUGH launches. City of Heroes/Villains they couldn't get the launcher to update the files correctly which caused a lot of the beta testers the inability to even sign into the game, let alone the new players.
Champions Online.. The installer was installing the files in the wrong place.

Both times I had tech support in either IRC chat, on the phone or active in email with me trying to actually find a work around to get me working. The blanket silence or the canned responses from the support email/lack of calls back, etc is the main problem here. ESO hasn't communicated anything that i've seen. They released info on Craghorn and put a small patch in place, but when they have an issue that has over 200 posts with players with the issue, it is time for them to go on the offensive and let us know what they are doing. An email says and I quote "Jonathan" You are not the first person to encounter this error. In fact, I see this after about 30 minutes of play. We're not sure what is causing this at the moment, but we're searching very hard for the cause and solution. I'm sorry but that's just a bit to vague. I would like to know what exactly they are looking for. When I send them files it would be nice to get an acknowledgement that I took time out of my day, which is admittedly waiting for them to get their act together before work, to send them files to help them fix THEIR PROBLEM. I run several games on this Mac and I don't have any problems with any. Heck Warcrack plays just fine, with over 40 add-ons installed on the highest graphic settings.

All through Early Access I had not one problem, other than "Mundus Stones not responding" and "Horse Dismounts" and both of those are acceptable issues that doesn't impact my playing beyond a minor annoyance. I can't even play right now.

GossiTheDog

Ah. They need to restart the NA server too then I suspect. Have you logged it as a support call?

g33kcub

2 of them over the last 2 days and no response other than an email asking for files, which was replied to in less than 5 minutes.

GossiTheDog

Okay, cool. Well, sit tight. You won't be alone. My guess is they restarted the EU server as a test to see if it resolved the problem, and now have to plan restarting NA server. I would also guess they won't want to restart NA during business day today, as people here will moan.

g33kcub

Sitting tight is all I can do however every day is just one more strike. 80+15 and I don't even get to play my 30 days... So far it's 3 days out of 30 down.

GossiTheDog

It's a pretty broken situation for you, I agree. Hopefully they fix it, when they do I would ask for them to push back your subscription period for XYZ days you've been unable to play.

D0C_H0RRIBLE

GossiTheDog wrote: »

D0C_H0RRIBLE wrote: »

Lol it's funny that all of you think you have it bad. I literally haven't been able to play for five consecutive seconds since launch. I payed $80 for the Imperial Edition and five day early access. I still don't have a weapon.

I don't want to take this off topic, but you still don't "have a weapon"? What does that mean?

It means I dc with the unknown error so frequently that over the past week, I'm still stuck in the Wailing Prison, right after you get out of the cell.

Vargtask

and I figured I had it bad with my main char on lvl 11 with constant disc unknown errors. 3 days early access.. I play until I get so pissed at all disconnects I have to leave computer, rinse and repeat each day. Many have it far worse then me it seems, feel for yeh!

yibble

yibble wrote: »

I'm also receiving this error on the North American cluster. I log in, and select my character. Then in game in Auridon, people and horses barely move and jitter, and I'm unable to perform non-client actions, sprinting, mounting, dismounting, zoning, ETC.

I've reset my PC and my DSL modem to no avail.

I'm unable to play the game at the moment!

I still have this issue, has there been any advancement in the troubleshooting?

Helgihr1

I'm getting this Unknown error about almost every 2-5 minutes. It's ridiculous, can't play the game at all. I've run the Repair/Diagnostics and everything seems fine on my end. I have to re-log-in every few minutes, it's pretty frustrating!

greg.lamkeb14_ESO

infob16_ESO630 wrote: »

I seem to have these errors every time I try to exit a dungeon for some reason. Now I'm stuck inside one of them and can't get out. There is the possiblilty to Wayshrine out but that costs gold. >.<

And from reading the forums you do NOT want to deplete your gold reserves and have a guildmate give you any, unless you want the BANNED welcome mat rolled out.

Foul_Corsair

Eh? They have banned ppl for 'borrowing' gold from guildmates?

richardjameshillb16_ESO

Same here, I cannot log-in any longer, just get to character selection screen, click play, then "unknown error"

I have repaired the launcher, and re-set the IP address. but no luck

What to do now ?

Just stare at my character on the log-in page for a bit I suppose

niko.juvakkaeb17_ESO

Well got from Wailing Prison to Stonefalls but now if I try to enter another area I get "Unknown error" and boom back to the character loading wait

MRizk21

Stuck in Cyrodiil

yibble

yibble wrote: »

I'm also receiving this error on the North American cluster. I log in, and select my character. Then in game in Auridon, people and horses barely move and jitter, and I'm unable to perform non-client actions, sprinting, mounting, dismounting, zoning, ETC.

I've reset my PC and my DSL modem to no avail.

I'm unable to play the game at the moment!

If anyone is experiencing this issue. I may have discovered a workaround, after another frustrating day, I decided to see if this was character specific.

I created a new character and they were unaffected by the issue, I then hit 'Log Out' and swapped to my previous character whom is now unaffected by this issue.

This may be down to fortutous timing, but it may also help others. So give it a try if you're affected by the issue described above.