An unknown error has occurred.

rioinsigniab16_ESO

hmmmm....i wonder if the EU server is the only one seeing these problems?

Perhaps Zenimax are struggling to bring the EU datacentre online and that's why we're seeing these errors?

https://help.elderscrollsonline.com/app/answers/detail/a_id/6422/kw/megaserver

Briannon2014

And they made us take out a subscription plan for this ***? If it doesn't improve pretty darn quickly my plan will be cancelled as fast as it was set up.

Liea

I have been stuck at loading screen for 1 hour and 37 minutes straight so far. THIS GAME IS UNPLAYABLE.

Vanen

Same problem here.
They said they were patching before schedule to help people who where stuck with bugged quests. Now at least everyone is even, stuck before login

Nikki_Mond

The EU server is online. My friend on Skype is playing, waiting for me. Tried repairing over the launcher. Still same error.

mikko.alandereb17_ESO

Yup. Same here. EU server.

Here is my traceroute

1. 1 ms 192.168.1.1
2. 30 ms 10.64.195.130
3. 14 ms 139.97.13.3
4. 13 ms 139.97.6.242
5. 13 ms 213.192.191.53
6. 21 ms 213.192.184.86
7. 20 ms 141.136.97.153
8. 128 ms 141.136.106.162
9. 137 ms 192.205.37.37
10. 177 ms 12.122.81.110
11. 172 ms 12.122.3.38
12. 167 ms 12.122.2.29
13. 176 ms 12.122.28.174
14. 168 ms 12.122.138.25
15. The request timed out.
16. The request timed out.
17. The request timed out.
18. The request timed out.

routed IP: 198.20.200.193:24502

mikko.ville92eb17_ESO

I've had this problem since beta but after launch it worked but now after this patch i have problems to enter ruins, mines etc. sometimes it let's me enter them and mostly when it is loading them i get this "an unknown error has occurred"

Izorpo

Yup can confirm EU server is very much broken atm. Entering/exiting dungeons: Kicked out with an "unknown Error Occurred" And no you cannot log that character again, unless you wish to see that Unknown Error a lot and get to know it on a personal and intimate level. Guilds are gone, some people are missing their entire friend list as well. Porting to players or Wayshrines; O HAI UNKNOWN ERROR nice to see you! Sometimes Unknown Error is replaced with its evil twin: Unauthorized Computer! Access code is required. An Access code you will not get within the 10 minutes you should get it ^^

gumboeb17_ESO

Same happening here trying to port out of the crypt to watch Balreth do something.

Brasseurfb16_ESO

I was able to get back on the servers, played like 15min and I got Unknow Error again. Server dead?

Skeletor235

Same problem, not getting beyond char selection. Eu Server.
This is lame. Looks like it's not worth the money spend. First you patch in prime time, which is idiotic and then your patch breaks is junk. Frustrating, annoying and so on. Since this is your first online game, I fear this will be ALOT worse then all the blizzard server downs. It will come continously and probably take half a year till you guys keep that thing stable.

KPACHblN

^^I just joined you guys. no way getting into game. unknown error at character load...

yibble

I'm also receiving this error on the North American cluster. I log in, and select my character. Then in game in Auridon, people and horses barely move and jitter, and I'm unable to perform non-client actions, sprinting, mounting, dismounting, zoning, ETC.

I've reset my PC and my DSL modem to no avail.

I'm unable to play the game at the moment!

enteri

I can log fine into the zone i left my char in but when i try to enter a dungeon I get the unknown error

StrangerFull

Patch today was "wonderful". Now constantly throws at the login screen and when you re trying to enter either gives an unknown error or a timeout connection. And I thought only companies like Mail.ru able to create such ridiculous bugs, but is curved hands are the same everywhere...

Spamin

I finally receieved my Authorization code, only to get "Unknown Error" after clicking Play from character select.

Turelus

Just sent a tweet to @ZOS_JessicaFolsom and will name drop here in the hope this thread will gather some Developer/GM attention as it seems to be a rather large issue after today's patch.

Fnoptik

Maybe it will help to someone, deleting all my addon and succesfully login to game and Harborage location, here is list of my addons:


Maybe its just a coincidence...

Percieman

trouble is that the patch 1.0.2 isn't installing i still got 1.0.0. 99 or whatever.

bighaplo

i cant play too, put server down if we cant log in.

Skeletor235

Thank you Zenimax for patching in prime time and crashing the game with it. Certainly worth its money. Why don't you do the next patch from friday till sunday? Or maybe directly turn the servers off, give no support and cash in the 13 €???

SithiSplifzESO

Same here.

EU Serveur.

Scintilla

Percieman wrote: »

trouble is that the patch 1.0.2 isn't installing i still got 1.0.0. 99 or whatever.

Yes - my problem too.

yibble

I've now been upgrade from an Unknown Error to Error 103. Printscreen doesn't function at the login prompt, but something about permissions, and flying fish covered in custard...

rioinsigniab16_ESO

EU server is definitely alive......and I've finally gotten in for the first time after the patch (approximately 2 hours trying).

rawne1980b16_ESO

Sad to see Zenimax staying quiet about this ... some acknowledgement would be great.

At the moment quite a few of us can't play your game at all.

That pretty much qualifies as "game breaking".

Molek

Unkown Error is caused by the ESOhead & ESOhead map plugin guys!

Unfortunately this is not the issue for most of us

ZOS_JessicaFolsom

We're investigating this alongside the issue with friends lists and guilds impacting some people on the European megaserver.

"Unknown Error" is a bit of a catch-all error message, so there aren't specific troubleshooting steps, but could those of you getting this issue try closing completely out of the client, running a repair, and logging back in?

Agobi

Percieman wrote: »

trouble is that the patch 1.0.2 isn't installing i still got 1.0.0. 99 or whatever.

Mine says that as well. o.O

Turelus

@Percieman and @Scintilla
I don't think the game version on the log-in screen actually represents the version you're running, mine was listing 1.0.0.99 after the 1.01 patch as well.
I could be wrong about this but I am pretty sure Zenimax just haven't been updating that string of text for the past two updates.