How bout some Answers Zenimax?

whitefoxmuscogeeub17_ESO

Soooo i've noticed that anything negative posted to these forums asking for answers from the developers seems to be lost and ignored by the developers. So here is a topic specifically designed to ask WHY. Why cant you take the time to address the issues of the people who are spending their money to fund your paycheck? I've tried to be nice, even tried overlooking most of the issues I had. But the blatent lack of communication and refusal to acknowledge problems has pushed me over the edge. You want our money? We want answers.

Laura

Honestly they do its just that these forums suck so much ass that they dont have a "dev post" button like the blue posts on WoW. They respond to almost every one of the mega ones but they get burried in peoples comments and lolcats. if they would just add the "developer post" and "skip to developer post" i think we would have a lot less of the same threads like this one. Take lesson in that zen

ZOS_JessicaFolsom

What you mentioned, @Laura, is something we're working on getting added to the forums. In the meantime, we recommend checking our Dev Tracker for all developer posts.

Maximis_ESO

You can tag a dev in a post like this @ZOS_GinaBruno‌ and they will get notified but I can't imagine how many people want answers and I bet that ZOS is trying their best to get those answers.

Laura

wow look at that a dev post helping you out in less than 10 minutes. sure aren't giving you any answers are they.

Xaltotun

ZOS_JessicaFolsom wrote: »

What you mentioned, @Laura, is something we're working on getting added to the forums. In the meantime, we recommend checking our Dev Tracker for all developer posts.

Great. Would you like to explain why the "DELETED IMPERIAL EDITION/EARLY ACCESS ITEMS" thread was unstickied despite the fact that nearly everyone who posted there has NOT had their problem solved, and quite to the contrary, have had their tickets closed as being solved despite being sent email from CSRs who clearly didn't READ the ticket before responding which did not solve the problem whatsoever?

whitefoxmuscogeeub17_ESO

Ive scrolled through every page of atleast 4 topics that are sincere concerns and not a single post is from a Dev. We are being ignored and im fed up with it. this feels like a money grab more than anything and I dont like it. I've been a devoted fan of ES since Arena and Daggerfall but this, is not ES. its a piece of crap with a name tagged to it because they are trying to make a 5 course meal without knowing how to even scramble an egg. they are a bunch of new blood in the MMO and possibly even gaming department (atleast I hope they havent been doing this long or that just makes it worse) who think they can revolutionize a game without even understanding the basic needs. and their response to everything they dont know how to handle is silence. if anyone was a "blind fanboy" its been me for a LONG time with this games upcoming. but now the release is on us and the game still is practically a beta

whitefoxmuscogeeub17_ESO

Xaltotun wrote: »

ZOS_JessicaFolsom wrote: »

What you mentioned, @Laura, is something we're working on getting added to the forums. In the meantime, we recommend checking our Dev Tracker for all developer posts.

Great. Would you like to explain why the "DELETED IMPERIAL EDITION/EARLY ACCESS ITEMS" thread was unstickied despite the fact that nearly everyone who posted there has NOT had their problem solved, and quite to the contrary, have had their tickets closed as being solved despite being sent email from CSRs who clearly didn't READ the ticket before responding which did not solve the problem whatsoever?

See this person sees the point of this thread! We are paying for this game we deserve answers as to why we are being put in the positions we are. I wouldve rathered wait another 6 months for a finished game than this rushed out now with all the SERIOUS issues it has.

Spacefiddle

Don't hold your breath. My account was deleted by customer "service" like 9 hours ago. I was told it had been "escalated" 3.5 hours ago. That was the only response I got, and only after posting here, AND only after a forum regular tried to flag me down some help. I have heard nothing else, and my account is still deleted. The person who escalated my issue is still posting replies to other people, but no update for me.

ZOS_JessicaFolsom

@Xaltotun - We'd be happy to help if you feel your issue was not resolved by our Support Team. What is/was your ticket number?

whitefoxmuscogeeub17_ESO

Spacefiddle wrote: »

Don't hold your breath. My account was deleted by customer "service" like 9 hours ago. I was told it had been "escalated" 3.5 hours ago. That was the only response I got, and only after posting here, AND only after a forum regular tried to flag me down some help. I have heard nothing else, and my account is still deleted. The person who escalated my issue is still posting replies to other people, but no update for me.

THIS IS UNACCEPTABLE GUYS. come on zenimax?

ZOS_JessicaFolsom

Spacefiddle wrote: »

Don't hold your breath. My account was deleted by customer "service" like 9 hours ago. I was told it had been "escalated" 3.5 hours ago. That was the only response I got, and only after posting here, AND only after a forum regular tried to flag me down some help. I have heard nothing else, and my account is still deleted. The person who escalated my issue is still posting replies to other people, but no update for me.

@Spacefiddle, did you see the response to the message you left on my wall?

whitefoxmuscogeeub17_ESO

How about this topic as well? Completely being ignored.
BANK ACCOUNT BEING CHARGED? a lot of people in this topic are not happy including myself but theres not a Dev post to be found since the OP

Xaltotun

@ZOS_JessicaFolsom‌

ZOS_JessicaFolsom wrote: »

@Xaltotun - We'd be happy to help if you feel your issue was not resolved by our Support Team. What is/was your ticket number?

Question Reference # 140330-010177 is my original ticket number (which was closed after five days of waiting and being sent an irrelevant answer which clearly illustrated the fact that the CSR did not actually read my problem). However, if you look in that thread, it's not just me - there are dozens of people who are still waiting on any kind of response, much less a resolution.

I don't have a problem with being patient and waiting for the problem to get fixed. What irritates me is being ignored and then given a worthless response, indicating my complaint wasn't read.

Spacefiddle

@ZOS_JessicaFolsom‌

ZOS_JessicaFolsom wrote: »

@Spacefiddle, did you see the response to the message you left on my wall?

Actually, no, I didn't. No notification popup appeared, and I didn't check your wall in the last 15 mins or so. I see it now... and yikes.

I appreciate you responding despite my not mentioning your name. I am going to guess that you need to restore from backups or archive, and that isn't working right now, especially in the chaos. Thank you for the update. I think it's time for sleep now, and I hope you get to do the same soon.

Felarrond

@ZOS_JessicaFolsom You might seriously want to get some boots back on the ground on this post: forums.elderscrollsonline.com/discussion/67461/bank-account-being-charged/p3

whitefoxmuscogeeub17_ESO

If you guys at ZOS arent willing to resolve and address the issues we the customers have, then we should have an option for a refund because I've seen nothing so far thats worth the 80$ i payed for this so far. I'm going to bed but I want to see some action taken for the good of the consumers here. so far all I see is a bunch of money grabbers. prove me wrong ZOS

Psychic_Kitty

Well at least the forum moderator responded to you....

that should be something special.

Xaltotun

ZOS_JessicaFolsom wrote: »

@Xaltotun - We'd be happy to help if you feel your issue was not resolved by our Support Team. What is/was your ticket number?

If there's any other information you need, let me know.

TheBlackHand

whitefoxmuscogeeub17_ESO wrote: »

Soooo i've noticed that anything negative posted to these forums asking for answers from the developers seems to be lost and ignored by the developers. So here is a topic specifically designed to ask WHY. Why cant you take the time to address the issues of the people who are spending their money to fund your paycheck? I've tried to be nice, even tried overlooking most of the issues I had. But the blatent lack of communication and refusal to acknowledge problems has pushed me over the edge. You want our money? We want answers.

Firstly, there are a lot of negative posts in these forums, because the majority of the people in these forums do nothing other than flame, fuel flaming, and troll. This probably makes ZOS's job very difficult, when it comes to settling problems, because they have to filter through twenty pages of griping just to find a legitimate issue.

Not only that, you have the band wagoners, who take any complaint thread as an open opportunity to hop aboard, and start screaming incoherently and most often off-topicly. Sort of like the above posts. Which I imagine is also very helpful.

You're probably not seeing the resolutions, because the staff isn't going to respond to every post going "Hey bro, fixed your account now, you're good to go." Because the response to the issue is probably going to happen through e-mail, and the players who get their problems fixed don't take the time to come back into the forums and say, "ZOS totally fixed me up, thanks bro." Because they're actually playing the game.

Lastly, lose the huge self entitled attitude. ZOS owes you nothing. They didn't force you to play, or buy ESO. You were the person who typed in that debit/credit card without waiting for launch, without waiting for reviews, and probably after playing the beta. They did their job. They sold you the game -- the product you purchased, is the product you have, and you only have -yourself- to blame for that.

Regardless of blame and fault, we see the compassion of ZOS, when they're trying to wade through the unsanitary garbage that has become these forums, just to make their presence known, or do what they can to comfort us, all the while putting many, many man hours into making our game experience a better one. How do you all thank them? By complaining more, throwing out conspiracy theories, and acting with childish behavior.

In closing, ZOS owes you nothing, children throw temper tantrums, and you made yourself purchase this game, for better or worse, you own her now.

Thank you all, and have a great day.
The Black Hand.

Delith

ZOS_JessicaFolsom wrote: »

@Xaltotun - We'd be happy to help if you feel your issue was not resolved by our Support Team. What is/was your ticket number?

Hoping asking nicely get's as much attention as being a huge jerk:

@ZOS_JessicaFolsom I put a ticket in for deleting my imperial edition items as well, and never got them back. I also put in my imperial edition and preorder explorer's pack code last night and never got the rest of those items mailed either.

Ticket was 140330-007818 for the imperial edition. I don't remember the ticket for the one I opened last night, and I have not received an email on it yet so I can't grab it there.

I would definitely like to have my items, if possible, though I know you guys are really busy with much bigger issues during launch.

Anyway, thanks for taking time to respond!

whitefoxmuscogeeub17_ESO

TheBlackHand wrote: »

whitefoxmuscogeeub17_ESO wrote: »

Soooo i've noticed that anything negative posted to these forums asking for answers from the developers seems to be lost and ignored by the developers. So here is a topic specifically designed to ask WHY. Why cant you take the time to address the issues of the people who are spending their money to fund your paycheck? I've tried to be nice, even tried overlooking most of the issues I had. But the blatent lack of communication and refusal to acknowledge problems has pushed me over the edge. You want our money? We want answers.

Firstly, there are a lot of negative posts in these forums, because the majority of the people in these forums do nothing other than flame, fuel flaming, and troll. This probably makes ZOS's job very difficult, when it comes to settling problems, because they have to filter through twenty pages of griping just to find a legitimate issue.

Not only that, you have the band wagoners, who take any complaint thread as an open opportunity to hop aboard, and start screaming incoherently and most often off-topicly. Sort of like the above posts. Which I imagine is also very helpful.

You're probably not seeing the resolutions, because the staff isn't going to respond to every post going "Hey bro, fixed your account now, you're good to go." Because the response to the issue is probably going to happen through e-mail, and the players who get their problems fixed don't take the time to come back into the forums and say, "ZOS totally fixed me up, thanks bro." Because they're actually playing the game.

Lastly, lose the huge self entitled attitude. ZOS owes you nothing. They didn't force you to play, or buy ESO. You were the person who typed in that debit/credit card without waiting for launch, without waiting for reviews, and probably after playing the beta. They did their job. They sold you the game -- the product you purchased, is the product you have, and you only have -yourself- to blame for that.

Regardless of blame and fault, we see the compassion of ZOS, when they're trying to wade through the unsanitary garbage that has become these forums, just to make their presence known, or do what they can to comfort us, all the while putting many, many man hours into making our game experience a better one. How do you all thank them? By complaining more, throwing out conspiracy theories, and acting with childish behavior.

In closing, ZOS owes you nothing, children throw temper tantrums, and you made yourself purchase this game, for better or worse, you own her now.

Thank you all, and have a great day.
The Black Hand.

Hate to break it to you but If i paid for something and am not recieving everything I payed for I am owed something. So how about keep your uneducated useless opinions to yourself? Secondly, there is no Off topic to this page as it is a page with the intent of getting attention for all those who have been ignored in the other forum pages. I welcome any issues people have been trying to get addressed by ZOS but have been ignored. when a post has 10+ pages of help requests that has been edited by a dev but not responded to thats obviously proof that the people are being refused an answer. These arent petty issues like "my character glitched through a wall last night" these are issues that are unnaceptable. so im sure ZOS is proud of the happy little fanboy you are who will blindly pay for anything they ask you to. who cares about fine print or lack there-of that results in people getting overdrafts, lost game time, or even deleted content or accounts? Its time for ZOS to actually give some support instead of this stupid automated tech support BS of "have you tried /reloadui?" as a fix for not being able to log in.

nhisso

Lot of tissues needed to be handed out, I see

Nooblet

Jessica has posted on most of the major issues and seemingly been very helpful and kept us in the loop with any updates. I've been pretty impressed with the responses, especially given the irate nature of a lot of the complaints.

And I don't envy the hours these guys are probably putting in.

Jackpoe

I think they developed a game with minimal effort with the idea that they could get 'x' amount of people to pay for it and 'x' amount of subs to boot in hopes to at least pay for production and make a quick buck on top of it with no real promise or fulfillment to their customers. It's happened before. Well played, Zen. The joke's on us because so far this game has failed every expectation this far.