ESO+ Has stopped functioning

Maintenance for the week of April 21:
• [COMPLETE] PC/Mac: NA and EU megaservers for patch maintenance – April 21, 4:00AM EDT (8:00 UTC) - 9:00AM EDT (13:00 UTC)
· Xbox: NA and EU megaservers for patch maintenance – April 23, 6:00AM EDT (10:00 UTC) - 12:00PM EDT (16:00 UTC)
· PlayStation®: NA and EU megaservers for patch maintenance – April 23, 6:00AM EDT (10:00 UTC) - 12:00PM EDT (16:00 UTC)
Update 46 is now available for testing on the PTS! You can read the latest patch notes here: https://forums.elderscrollsonline.com/en/discussion/676794
ganzaeso
ganzaeso
✭✭✭✭
@ZOS_Kevin

Something may have went wrong with the account and system maintenance. ESO+ has stopped functioning on one of my accounts that auto renews around the 20th of every month. I see a pending charge on my bank account, but ESO+ has stopped functioning. I have never seen it do this before.
Edited by ZOS_Icy on February 21, 2025 11:34AM
(Math before coffee, except after 3, is not for me)
  • MedicInTheWild
    MedicInTheWild
    ✭✭✭
    Who would of thought the getting the money part would have worked and the services you bought wouldn't have......
    Medic
    All platforms and servers
  • ZOS_Icy
    ZOS_Icy
    mod
    Greetings,

    This thread has been moved to the General Help section, as it is better suited there.

    Thank you for your understanding.
    Staff Post
  • alternatelder
    alternatelder
    ✭✭✭✭✭
    Something is definitely wrong. I bought a yearly sub last year, it should expire on March 26th, but it seems to have ended over a month early.

    Edit: I signed back on within about 20 minutes and my sub was working again. Either way, this needs looking into.
    Edited by alternatelder on February 21, 2025 7:18PM
  • ZOS_Phoenix
    ZOS_Phoenix
    admin
    @ganzaeso

    We would recommend opening a ticket with our support team here if you are still encountering this issue so they can take a look at your account.
    Staff Post
  • ganzaeso
    ganzaeso
    ✭✭✭✭
    @ZOS_Phoenix

    Well it just happened to another one of my accounts that was to renew today and I updated the payment method ahead of this renewal, which should have prevented it.

    I am beginning to believe there is a problem that was created in the auto renewal service.

    many more are likely to start coming to the forums complaining about this soon.
    (Math before coffee, except after 3, is not for me)
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