Anyone else feel like we got screwed?

coryevans_3b14_ESO

jonephesb14_ESO wrote: »

I don't get my Amazon order because they fubar'd the shipping on my order even though i pre-ordered Jan 30-2014 i will not receive my box till Monday. I wont be able to play after Sunday.

Can i still buy a Digital IMP edition? I'll just sell the Key that i get in the box.

Now there's some thinkin. Yup you can still get the digital imp. Selling the key for your box should be easy enough. I'd do it. I really think the bonuses are worth the extra 20 bucks, with or without early access.

Vuelhering

Eccentric wrote: »

You were given 5 or 3 day early access, not 120 or 72 hours of playtime... there is a difference. Ppl just need to relax and reread the Terms they accepted http://www.zenimax.com/legal_terms_us

"ZeniMax does not guarantee that any Services will be available at all times, in all countries and/or geographic locations, at any given time, or that it will continue to offer any particular Services for any particular length of time."

Not guaranteeing access and not getting the expected 3 days of access is kind of the definition of getting screwed.

The title was correct. Posting a legal thing saying "No, legally you didn't get screwed" is lame and immaterial. That's generally exactly how people get screwed. Followed up with 3 days != 3 x 24 hours is hilarious. What kind of spin doctor do you think you are?

The downtime didn't actually bother me much, but your post was right out of Bizarro World.

lykan_spike

I would imagine you haven't been involved in any other early release for a game of this nature. Blizzard still get it wrong at times and wow has been around for years! Early access is an extra bit of beta testing to make sure the official release goes as smooth as possible. Also the team won't be working 24 hours, so this kind of maintenance is acceptable for now, They will change over the coming months. This has been 1 of the least buggy games I've seen that's just been released. So credit is due to the team.

Raubrey

Nevermind. It isn't worth it. Have a great day!.

coryevans_3b14_ESO

Bunzaga_ESO wrote: »

Exactly what do they need 3-4 hours to 'prepare for launch'?

I mean... aren't they already prepared? Or are they basically going to sneak in a patch without telling anyone?

I hate the lack of communication these companies get away with.

If the game wasn't so fun, I'd already have my money back and moved on to something else. I just wish I hadn't taken this week off from work, just to waste a couple of days waiting for the servers to come back up.

Please don't take this the wrong way but it may have been a bad idea to take any time off the week of pre release for ANY mmorpg given the problems that should be expected given the nature of the beast. But I totally understand doing it.
Also, once the maintenence is finished, there will be patch notes available IF there is a patch. If it's just basic maintenance then there's really no information to be given unless you have a solid understanding of code and server architecture. Telling folks more then that would be counter productive and confusing for most. Just my opinion as a network administrator.

jaschacasadiob16_ESO

coryevans_3b14_ESO wrote: »

So people are still not satisfied. I'm sorry but I don't think this game is for you. Nor will it ever be. I'm sorry you feel this way but maybe it's time to go back to a more established game that doesn't cause you such distress.

You've got it the wrong way. I was simply saying that they plan to compensate an early access day with an ordinary play day, which is less valuable. When a paying user suffers a loss, you don't compensate it exactly with what he has lost. You give him more, to show him how valuable paying users are to the company.

ModernWarBear

lol how is this thread not closed by now

Froobert

Read this. It'll probly give you ideas or cheer you up on how ESO will work out

http://forums.elderscrollsonline.com/discussion/67092/eso-downtime-honesty-the-future#latest

coryevans_3b14_ESO

jaschacasadiob16_ESO wrote: »

coryevans_3b14_ESO wrote: »

So people are still not satisfied. I'm sorry but I don't think this game is for you. Nor will it ever be. I'm sorry you feel this way but maybe it's time to go back to a more established game that doesn't cause you such distress.

You've got it the wrong way. I was simply saying that they plan to compensate an early access day with an ordinary play day, which is less valuable. When a paying user suffers a loss, you don't compensate it exactly with what he has lost. You give him more, to show him how valuable paying users are to the company.

I do see your point there. But with all of the launches I've been a part of (too many to list, I'm old after all) this is by far the smoothest so I don't get all the complaining. But if this is your first mmo launch, I do remember how upset i was the first time so I can't fault you a ton.

Evilmog

Nope, still feel like a virgin.

Ao12321

domlynchb16_ESO wrote: »

i haven't read the rest of the 8 pages. so this may have been stated already..

this is nothing to do with 'preparing the servers for launch'.. as so many people bought the imperial edition/early access..there isn't going to be a huge spike in subscriber numbers on the 4/4/14.

it is just an excuse because they messed something up and are trying to fix the mail bug.. or the issue yesterday where the US server was down.. which they havent really fixed yet.. they are trying to mask that behind 'we are preparing for launch..'

This.. so much this.. also I think Jessica from Zenimax has stated we get an extra 4 days free play time.. Her wording wasn't exactly clear but thats what I'm thinking she said in this thread

Nyxeia

Honestly, I dont really care that we had server down time. Better solve problems now than at official launch. Besides, I didnt pay a penny more than anyone who's getting the game after launch. If anything, I feel blessed ^^.

Elixx

I tried to cancel my preorder but the support guy dissapered, thats who it goes.

jaschacasadiob16_ESO

coryevans_3b14_ESO wrote: »

I do see your point there. But with all of the launches I've been a part of (too many to list, I'm old after all) this is by far the smoothest so I don't get all the complaining. But if this is your first mmo launch, I do remember how upset i was the first time so I can't fault you a ton.

Well, if you read my posts, I'm not complaining. Just analyzing how they are facing the situation. If I were in Baltimore, be sure I would be bothering the producers about the point we just discussed: you don't treat a paying user like that, mainly considering the loss caused by every pau you lose. I'd like to know if that solution came directly from Bethesda, which I doubt. Somehow I think they (Bethesda) will impose a different, better compensation. Time will tell.

JayFFS

coryevans_3b14_ESO wrote: »

Bunzaga_ESO wrote: »

Exactly what do they need 3-4 hours to 'prepare for launch'?

I mean... aren't they already prepared? Or are they basically going to sneak in a patch without telling anyone?

I hate the lack of communication these companies get away with.

If the game wasn't so fun, I'd already have my money back and moved on to something else. I just wish I hadn't taken this week off from work, just to waste a couple of days waiting for the servers to come back up.

Please don't take this the wrong way but it may have been a bad idea to take any time off the week of pre release for ANY mmorpg given the problems that should be expected given the nature of the beast. But I totally understand doing it.
Also, once the maintenence is finished, there will be patch notes available IF there is a patch. If it's just basic maintenance then there's really no information to be given unless you have a solid understanding of code and server architecture. Telling folks more then that would be counter productive and confusing for most. Just my opinion as a network administrator.

I don't think it's a bad idea to take time off for the early access. I did it, but mainly because I had vacation time I needed to use up and also due to the fact I will not be able to play for the next 3 weeks due to work. I am not pissed off about the downtimes during the early access, but some earlier communication about any expected downtimes like this one for the pre launch would of been much appreciated. It's pretty frustrating when you sit down and expect to play then you find out "Oh, They had planned for the servers to be down at this time."

gw.morrowb14_ESO

I am not sure how this post got changed from issues with receiving the box game from Amazon late to issues with down time experienced during early access.

I have been working with ESO Help Desk all day long discussing this issue. Amazon assured the folks with ESO that they would have the product delivered to the customers on the 4th of April. They claim that they were not given the inventory to comply with that request. As a result, those who got 1 day shipment with Amazon (Which does not include weekend days) will receive the box - with the key we need to enter to play beyond Sunday at 8am EST until sometime before 8pm on the 7th. So we don't get to play on Sunday or on Monday until we get the game.

It gets better though. Before I got all over Amazon's case and got shipment changed to 1 day I was not to receive the box until sometime between April 9th and the 11th. (Default delivery was 3-5 days). Which totally ignored their commitment they made with ESO to deliver the goods by the 4th.

Now, It is not really a big deal for me to miss a couple of days of gaming, I don't like it; but, can live with it. It may come to a surprise to some folks if they look for their game on the 4th and find it is not coming until the 11th.

It would cost the ESO folks nothing to extend the grace period until the 11th. It would in fact be an act of extreme customer satisfaction to compensate for issues of delivery of the product that the Vendor committed to but, could not meet.

Again, I am Really Very Happy with this game, the support I have been given, and especially the help received from Jessica on the Forum during the long outage.

Cheers,

I hope to see you all soon!

kcolasaccob14_ESO

Aunkah wrote: »

anyone else feel like we got screwed with the servers being down for almost 24 hours during the "early access"? even more so if your like me and had to wait 5+ hours on day one to get your code. you add that to the server down time ever couple hours and the random boots form the server as unknown errors and its like a day and a half wasted time we didn't get that we paid for.
I understand that you paid for the game and that early access is a bonus but its the reason we buy it before launch so don't try to push that one to me. I feel the least they could do is push launch back 1 day like other companies do to give us what we paid for or give us something in game to make up for it. I just feel like we were ripped off a bit.

Nope, not really. I've played enough games at launch to know that this is perfectly normal. Also, I'm not an entitled, spoiled brat.

Bunk

jaschacasadiob16_ESO wrote: »

coryevans_3b14_ESO wrote: »

I do see your point there. But with all of the launches I've been a part of (too many to list, I'm old after all) this is by far the smoothest so I don't get all the complaining. But if this is your first mmo launch, I do remember how upset i was the first time so I can't fault you a ton.

Well, if you read my posts, I'm not complaining. Just analyzing how they are facing the situation. If I were in Baltimore, be sure I would be bothering the producers about the point we just discussed: you don't treat a paying user like that, mainly considering the loss caused by every pau you lose. I'd like to know if that solution came directly from Bethesda, which I doubt. Somehow I think they (Bethesda) will impose a different, better compensation. Time will tell.

If you marched into Bethesda HQ demanding compensation, you'd sure get a lot of strange looks considering they didn't actually make this game.

IceDread

Aunkah wrote: »

I understand that you paid for the game and that early access is a bonus but its the reason we buy it before launch so don't try to push that one to me. I feel the least they could do is push launch back 1 day like other companies do to give us what we paid for or give us something in game to make up for it. I just feel like we were ripped off a bit.

No you got it wrong. You paid for early access. That was no bonus. It was not written as a bonus. It was written in the deal but yet they took my evening away. It was in the deal and they broke it.

Djursnerb16_ESO

No, I did not feel screwed over. I experienced almost no lag during my gaming which is very rare for MMO releases and the maintenances were done to help people.

Chromedbustop

I don't feel screwed at all. This is pretty much how every MMO seems to be at this point in their development.

But do I feel annoyed? Yeah a bit. Only because my feeling is when you put a product up for sale at full price it should be ready to go as described. Or else there should be a very clear statement explaining that the product may not work as intended (as opposed to just being implied or buried deep in some fine print). Even if this is not officially the launch.

It's the same thing I expect from any product I purchase. It's the standard I hold myself to for products I sell. I'm just not a fan of the habit of software developers to release unfinished products and charge full price for them. I'd rather they push things back "until it's ready."

But in truth, MMO downtimes are very much a first-world problem, and I'm very much aware of that.

gw.morrowb14_ESO

I apologize for believing that this post started as an issue with Vendor delivery. I had searched the forum for "amazon" and that is what came up. The comments I made are still true; however, my comment implying that the main subject was Amazon delivering the product late was out of line. No flames please...

BiigBeef

Really, seeing peoples first world problems like this don't half get me down!

ryansgamereviews_ESO

Lots of games have a special edition with a slightly higher price and you get extra in-game content, and that's it. They gave us early access and you should be grateful (period)

NielsKunddahl

The game will grow in time, i am here to stay . Early acces and some days in beta. I love this game.

catastrophix

I paid for the imperial edition box and the order was cancelled by the store because the box was illegal for my part of the country. It had to pay more to get it from somewhere else when the box was already sold out pretty much everywhere.

I played 3 of the 5 days because of the downtime and now it looks like I will miss some more days. When I try to login it say

"your account permissions do not currently entitle you to access this server,,,,"

So it looks like because I do not have the box yet they have already blocked the access to the servers even if it is still the early access.

Now I got screwed another time because from the tracking my box was shipped in France yesterday and was today in Belgium so it will not be delivered to Canada in time for tomorrow.

vecsusb14_ESO

Of course we got screwed. We paid extra for early ACCESS...not for early "standby while we patch the crap we should have noticed in beta"

Synapse

We can't even make it to the official launch prior to a cacophony of complaining...

The extra $20 you paid wasn't for early access; early access was a bonus for preordering the game. The standard edition also included the five day early access period. (Preorder ESO)

peter.jefferisnub19_ESO

I don't feel particularly screwed but I definitely understand the complaints. I would also like to point out that extending the grace period to sunday for shipping reasons does puzzle me a bit. I've interacted a lot with FedEx and not so much UPS but if I remember correctly standard overnight shipping is only on weekdays and Saturday delivery is a separate kind of shipping that costs even more. It seems like shipping issues may cause a mess.

mdziur

Some people just have a lot of butt hurt.

I'm happy so far with the game. It's exceeded my expectations.