Unlock Gifting

majorlginfidel · October 20

I am a day one player of this game, I took a break this past year while finishing nursing school. When I finally talked some of my guildmates back into playing pvp, I noticed I have a large number of crowns from keeping my ESO plus active. I was going to gift some Brotherhood crates to a friend and realized this is not an option anymore unless I get verified. I have submitted a ticket, but I am not getting any response from ZOS. Is there a different way of getting my account set up so I can gift? Or is there a certain ZOS moderator to tag in this?
My ticket number is 241019-002676

Thanks in advance

kringled_1 · October 20

https://forums.elderscrollsonline.com/en/discussion/644559/crown-store-gifting-update-october-2023#latest
This is the pinned thread for this issue. A lot of people have had challenges getting gifting unlocked, as you'll be able to see in the thread.

JustLovely · October 20

[snip] If you can't spend the crowns you already have in the way you want, no reason to buy any more crowns.

[edited for petition/protest]

TaSheen · October 20

You can tag @ZOS_Kevin - he's the one who generally tracks down ticket numbers.

dooferorg · November 11

Yea, I've been on here for nearly 9 years and wanting to gift something to my daughter and they tell me I've not been on the game long enough. Absolutely ridiculous and a great way to *** off your userbase.

ZOS_CouchTato · November 12

@majorlginfidel I do not know if you have received any updates on this yet, but I sent you a message regarding your ticket just in case you have not yet heard back.

ZOS_Icy · November 12

Greetings,

This thread has been moved to the General Help section, as it is better suited there.

Thank you for your understanding.