ZOS, Massive Spike in Ping/LAG in Recent Days - What Gives?

LadyGP · October 15

silky_soft wrote: »

And my keybinds have been reset. What sweet hell is this.

I've had that one before.

thinkaboutit · October 15

one random disconnect per run, at least its not 4 or more? good job!

Tes96 · October 15

I'm getting lag and disconnects many times a day, everyday. 999+ ping. My internet connection is fine. I have my web browser closed and no other programs are running.

Seriously, are they ever going to fix this lag/disconnect problem? This has been happening since U43 and we're going into U44 and nothing has been fixed. ZOS is more focused on adding more junk to the game rather than fixing old existing problems.

twev · October 15

silky_soft wrote: »

And my keybinds have been reset. What sweet hell is this.

Yeah, random keybinds have occasionally been reset.
And I've noticed that some of my addons have had options reset to default or just changed, while minion shows no updates to them for quite some time.

Clearly there's some reason for it to occur, but I'm clueless as to what specifically causes it.

Aurielle · October 15

twev wrote: »

silky_soft wrote: »

And my keybinds have been reset. What sweet hell is this.

Yeah, random keybinds have occasionally been reset.
And I've noticed that some of my addons have had options reset to default or just changed, while minion shows no updates to them for quite some time.

Clearly there's some reason for it to occur, but I'm clueless as to what specifically causes it.

I’ve had addons completely reset after a hard crash to desktop in Cyrodiil. Lost months’ worth of kill / death PVP statistics. I started making addon and user settings backups for that reason.

LadyGP · October 15

LadyGP wrote: »

There are a lot more people who are having issues than just this 68, yes 68, page thread.

Look at all the topics in the technical section where users are reporting similar issues that have been reported here. ALL of these people think it's an issue on their side and the ZoS mods, who are just trying to help, keep linking support documents that literally will do nothing to fix the users issue.

For the 50th time, this is why we need something official to be put up @ZOS_Kevin. People are thinking it's an issue with them. They are going out buying new pc hardware, troubleshooting ISP stuff, and just overall suffering a lot of un-needed frustration if ZoS would just come out and finally admit there is an issue.

PC Section:

Xbox Section:

PlayStation Section:

Again @ZOS_Kevin you all REALLY need to step up and get on these issues. Sounds like PlayStation issue is absolutely brutal just based on the topics being posted.

This is not an acceptable repose. When your mods are having to post this 20 times a day for the exact same kind of posts... there might be an issue.

@ZOS_Kevin @ZOS_BrianWheeler @ZOS_GinaBruno @ZOS_RichLambert

ZOS_Kevin · October 15

Hi All, we are following up for any additional new information to share from the team working on this, but I do not have an update right now beyond my last post from Oct. 4.

Destai · October 15

ZOS_Kevin wrote: »

Hi All, we are following up for any additional new information to share from the team working on this, but I do not have an update right now beyond my last post from Oct. 4.

@ZOS_Kevin Respectfully, there's more expected from you than just passing information along.

Are you aware of the status update format that I've provided several times and will that be targeted in your next update? I think it best targets the concerns expressed in the thread. Clearly, the communications so far haven't allayed the concerns or addressed many of the specific questions presented. Please reconsider how you communicate with us.

I don't understand how you can say you have no update still, even when we've asked you for what's being tested and what the scope of the issue is. Seems like players here are reporting this as a major outage, do you have the same view? Given this is actively being worked on, that should be readily available information, right? Is there a reason you can't provide that, even now?

And what's being done about the screenshots of the other boards, as @LadyGP outlined? Are those being considered part of this issue?

Looking forward to your response. I think getting some statement from Matt is also appropriate. Is he aware of this issue?

NotNi.ya · October 15

ZOS_Kevin wrote: »

Hi All, we are following up for any additional new information to share from the team working on this, but I do not have an update right now beyond my last post from Oct. 4.

I mean absolutely no disrespect, but this situation has reached a point where we need someone higher up to either make a statement or come in to talk to us. This has been ongoing for months and is unacceptable. There is no excuse for the radio silence on such a serious matter.

Effective communication should be a top priority. I understand that you can only share what you’re allowed to, and I apologize if it seems like we’re pressing you constantly. However, as I’ve mentioned before, we are currently paying for a service that we cannot use reliably.

It is neither fair nor good practice for a live service game to take this long to address serious performance issues like these.

thedocbwarren · October 15

Crashing is quite frequent now. I don't know where the issue could be.

LadyGP · October 15

Destai wrote: »

ZOS_Kevin wrote: »

Hi All, we are following up for any additional new information to share from the team working on this, but I do not have an update right now beyond my last post from Oct. 4.

@ZOS_Kevin Respectfully, I think there's more expected from you than just passing information along.

Are you aware of the status update format that I've provided several times and will that be targeted in your next update? I think it best targets the concerns expressed in the thread. Clearly, the communications so far haven't allayed the concerns or addressed many of the specific questions presented. Please reconsider how you communicate with us.

It's also a bit weird to see you have no update still, even when we've asked you for what's being tested and what the scope of the issue is. Given this is actively being worked on, that should be readily available information, right? Is there a reason you can't provide that, even now?

And what's being done about the screenshots of the other boards, as @LadyGP outlined? Are those being considered part of this issue?

Looking forward to your response. I think getting some statement from Matt is also appropriate. Is he aware of this issue?

Agreed with this. We press Kevin because he is the only POC that has engaged with us. Is leadership even aware of this issue? The fact we are 6 months in, so many responses in this thread (not to mention how many are in the support sections) and we still don't have anything is frustrating.

MrGarlic · October 15

PC/NA
Right now, just finished my daily run through Infinite Archive, then tried to do a mages guild daily but ping went to 999+ and is unplayable. Logged off because I won't deal with that nonsense.

PC/EU.
Went over to EU and the ping is totally normal.

This game is failing.

cptscotty · October 15

Another day of unplayable lag. This time...its really bad.

People in multiple guilds all started messaging about the lag all at the same time. Really bad on the west coast of the usa

85flyingbrick_ESO · October 15

600-6k ping for the last 45 minutes. actual rubber-bands are jealous of the flexibility. can't even dump inventory. lovely.

Celeste411 · October 15

In the same boat. PC NA 600-999+ for about the last hour.

oldbobdude · October 15

PC NA. Duo infinite archive run. Timed this. Press skill button it fires at just over 2 seconds. IA partner, mobs and bosses skipping a few meters. I’m in Washington, partner in Illinois. Problem is NOT client side networks or ISP’s. Played FO76 just fine immediately prior to ESO. Not playable so we quit. [snip]

[edited for bashing]

Aurielle · October 15

85flyingbrick_ESO wrote: »

can't even dump inventory. lovely.

https://youtu.be/6slZDL4VI0g

Not pictured: furious mashing of "E"

kyle.wilson · October 15

ZOS_Kevin wrote: »

Hi All, we are following up for any additional new information to share from the team working on this, but I do not have an update right now beyond my last post from Oct. 4.

Isn't it about time we got some kind of information from @ZOS_RichLambert and @ZOS_MattFiror?
Dev teams not listening to criticism is how we get mega AAA games flopping harder than a Magikarp recently.

HushAzrael · October 15

I’m logged in for a bit, only to encounter lag SO bad on ps5-NA that I cannot even bar swap. If I do get a bar swap, it’s about 3 seconds late and I already want to be back on the previous bar. This is unreal!! Hope this will be fixed before Witch’s fest. This is ridiculous. I can’t do anything of substance right now.

cptscotty · October 15

Still cant play the game

M33tr3 · October 15

was getting kicked from the server for poor internet connection while getting these results from speedtest.net to Fort Worth TX. ping in game wouldn't go below 500 ms. tried different zones and turning off all addons with no change in results.

85flyingbrick_ESO · October 16

It's most assuredly not a player problem. this has been going on for months with no resolution being discussed. even at 0 packet loss I still get disconnected when the ping is this obnoxious.

LadyGP · October 16

M33tr3 wrote: »

was getting kicked from the server for poor internet connection while getting these results from speedtest.net to Fort Worth TX. ping in game wouldn't go below 500 ms. tried different zones and turning off all addons with no change in results.

Love your signature by the way.

NeoXanthus · October 16

This is getting a little ridiculous. At home, in my main gaming rig, I run Nvidia Bluefield 2 network cards fiber optically connected to my low latency Cisco switch. This connects to a multigigabit Comcast Biz class router and high-end FW with ten GB of sustained in and out. My main gaming machine also has an AMD Threadripper with an ASUS Matrix ROG 4090. This machine is uber overkill for this game, this is the only game I play, and my latency was hitting over 700ms. I tried a different gaming computer with a CenturyLink connection and the same issue. Is anyone going to make a statement about the problems?

Jaimeh · October 16

Terrible lag again tonight; I was on a trial and it was almost unplayable: skills not firing, unable to break through, game freezing and then everything moving in fast motion, group member disconnecting... it's like an uphill climb playing in this way, not fun at all. This should be priority #1 and we don't even have news on what is going on.

LadyGP · October 16

NeoXanthus wrote: »

This is getting a little ridiculous. At home, in my main gaming rig, I run Nvidia Bluefield 2 network cards fiber optically connected to my low latency Cisco switch. This connects to a multigigabit Comcast Biz class router and high-end FW with ten GB of sustained in and out. My main gaming machine also has an AMD Threadripper with an ASUS Matrix ROG 4090. This machine is uber overkill for this game, this is the only game I play, and my latency was hitting over 700ms. I tried a different gaming computer with a CenturyLink connection and the same issue. Is anyone going to make a statement about the problems?

Your setup sounds really awesome. It's 100% a ZoS issue. I'm shocked they haven't put something major out and thrown more resources at it. Maybe their player base is so low they don't really care anymore or have the resources.

NeoXanthus · October 16

LadyGP wrote: »

NeoXanthus wrote: »

This is getting a little ridiculous. At home, in my main gaming rig, I run Nvidia Bluefield 2 network cards fiber optically connected to my low latency Cisco switch. This connects to a multigigabit Comcast Biz class router and high-end FW with ten GB of sustained in and out. My main gaming machine also has an AMD Threadripper with an ASUS Matrix ROG 4090. This machine is uber overkill for this game, this is the only game I play, and my latency was hitting over 700ms. I tried a different gaming computer with a CenturyLink connection and the same issue. Is anyone going to make a statement about the problems?

Your setup sounds really awesome. It's 100% a ZoS issue. I'm shocked they haven't put something major out and thrown more resources at it. Maybe their player base is so low they don't really care anymore or have the resources.

Thank you. I design AI/ML DC network fabrics that are either IB or RoCEv2 for a living, so building high bandwidth, low-latency networks even at home is second nature. Looking at this post, ZoS knows there is an issue, but it also looks like there has been no announcement, which is very odd.

Rohamad_Ali · October 16

Crashing in pvp over and over tonight.

edward_frigidhands · October 16

Hello I wanted to add that performance seems to have improved for me personally as of this week but we are still nowhere near where things were pre-April 2024.

Something happened during April 2024 that changed game connectivity/performance and caused increased levels of server lag amplified at certain points and made worse during prime time (late evening or night time EST).

There have been weeks where things are better like this one but things then go back to the issues I mentioned. On-going, intermittent and recurring are how I would best describe this frequency.

I hope things are better when servers come back up.

Also. Page 69.

Nice.

blktauna · October 16

We lost several group members in PNNA Grayhost tonight and I had to come out when we were surrounded by 2 ball groups and barswap stopped working then the skill delay ramped up the I was just standing in midair unable to do anything.

Tedious.