March Daily Login Reward Follow-Up

ZOS_Kevin

Hi Everyone, now that we have resolved the Orsinium Daily Login Reward issue from this past weekend, we want to provide a mini-retrospective on what happened. Additionally, we have follow-up information for players who are locked out of Day 30 and Day 31 rewards.

One of our goals here at ZOS is to continuously develop and launch new experiences for players. To do this without adding additional patches and downtime, we prepared a no-downtime hotfix that added the Orsinium DLC to the March Daily Login Rewards as well as additional support for the Orsinium Achievement Challenge. ESO hotfixes are designed to be deployed without requiring a game realm restart, but in this case, the hotfix did not correctly update to existing game instances. It did apply correctly to newly created instances, which is why some players succeeded in claiming the reward while others did not.

We will be reviewing the hotfix process and method for delivering any similar future rewards via hotfix. (And a big thank you to our Live and Engineering teams who worked all weekend to debug the issue and unblock the Orsinium DLC claim for everyone.)

We hope this provides some clarity around the issues from this weekend -- and now let's talk about the locked-out Daily Login Rewards.

In addition to the above, we are aware that players who attempted to claim Daily Login Rewards during the beginning of the month are locked out of the Day 30 and 31 rewards, despite successfully claiming the Orisinium DLC. To make this right, players who logged in to ESO on February 29, March 1, or March 2 will be given the day 30 and day 31 rewards, 3000 Tel Var Stones and 5000 Gold.

• PC players will be granted these currencies during the Update 41 maintenance on March 11.
• Console players will be granted these currencies during the realm reboots on March 20.

This allows us to avoid additional downtime for these grants as well. Players will receive their currencies upon logging into ESO after maintenance.

Thanks to everyone for your patience and proactive reporting as we worked to address the Daily Login Rewards issue this past weekend. We hope you enjoy the rest of March’s Orsinium activities!

TaSheen

Thanks for the info @ZOS_Kevin! Very interesting, and quite a good thing for those who are still locked out of the last day(s) rewards for this month.

Also, thanks to all the teams that worked hard over the weekend to solve the problems. Here's to smoother deploys in the future!

Pixiepumpkin

Thank you Kevin and co.

mparish99

I have I something been thinking about. I already own the craglorn welwa pet that's up for this month, will an issue like what happened with the orsinium dlc occur or will it just go like normal?

code65536

in this case, the hotfix did not correctly update to existing game instances. It did apply correctly to newly created instances

That seems contradictory to what players actually observed. New instances are being spun up all the time; e.g., when someone enters a dungeon or their house. If all new instances worked, then the workaround of finding a working instance would've been almost trivial and not the fraught hunt for a unicorn instance that people actually experienced. Instead, it seems as though only instances created within a certain window of time worked.

ZOS_Kevin

mparish99 wrote: »

I have I something been thinking about. I already own the craglorn welwa pet that's up for this month, will an issue like what happened with the orsinium dlc occur or will it just go like normal?

It should operate as normal. We have not seen issue with daily login reward claims after we rebooted servers over the weekend.

ZOS_Kevin

code65536 wrote: »

in this case, the hotfix did not correctly update to existing game instances. It did apply correctly to newly created instances

That seems contradictory to what players actually observed. New instances are being spun up all the time; e.g., when someone enters a dungeon or their house. If all new instances worked, then the workaround of finding a working instance would've been almost trivial and not the fraught hunt for a unicorn instance that people actually experienced. Instead, it seems as though only instances created within a certain window of time worked.

Two things just for clarity here:

1. On our side of things, we could see the hotfix applied to newly created instances.
2. We also are being brief in this write-up. The goal is to give a general overview, not to go into every specific scenario that a player may have encountered while the issue took place. The thread we spun up while the issue occurred has specific scenarios well detailed from players.

MafiaCat115

Thanks for the retrospective and for the new information! It's nice getting some info about what's going on behind the scenes.

Poss

I also wanted to add my thanks to the team for working tirelessly over the weekend to get to the bottom of this. Very much appreciated ❤️

mparish99

ZOS_Kevin wrote: »

mparish99 wrote: »

I have I something been thinking about. I already own the craglorn welwa pet that's up for this month, will an issue like what happened with the orsinium dlc occur or will it just go like normal?

It should operate as normal. We have not seen issue with daily login reward claims after we rebooted servers over the weekend.

Thanks @ZOS_Kevin, just wanted to be sure

Araneae6537

Thank you for the quick fix of the issue, for the communication during and afterward, and for doing something extra for those who would otherwise miss out on a day or two of log in rewards!

Destai

@ZOS_Kevin This is really good, happy to see a retrospective. Mistakes and issues happen, but it's nice to see some insight on what happened. This is what good communication looks like, so thanks for all the teams involved in getting this put together.

Elsonso

Hmm. Hotfix not updating already running instances. Did not see that one coming. 😀

VisitHammerfell

Thank you! My man and alt I play daily on were able to claim rewards but my other alts were not so this will be nice for the ones I remembered to log in on. And for the other people who were unable to claim.

LalMirchi

Excellent! Even if I was not affected by the issue it's very nice to see this level of communication. Many thanks!

ClowdyAllDay

Surely people could live without getting 3ktel var or5kgold.

Anyway, thank you for the post. Much appreciated. I'm glad to have Orsinium. TY for your generosity.

BetweenMidgets

Appreciate the follow up and the communication.

Thanks Kevin, and team!

katanagirl1

Thanks for the fix, the time and effort is greatly appreciated.

wilykcat

ZOS_Kevin wrote: »

The thread we spun up while the issue occurred has specific scenarios well detailed from players.

Spun up a thread. Nice pun.

Sepultura_13

Thank you @ZOS_Kevin for the update! It's very much appreciated.

Ingenon

Thanks for the update, and I appreciate the team working to fix this on a weekend!

PaladinDan67

Thank You. I had a lost day because of this. Day 2 was unclaimable. It had a timer counting down to the next day but was not claimed which caused day 31 to now be greyed out =(

JoHegl

Thank you for letting us know a bit about the situation. This and keeping us in the loop a tiny bit during occasions like this one does a lot in terms of making the community appreciated.

Drammanoth

*bows head in respect*

Hotdog_23

ZOS_Kevin wrote: »

.

In addition to the above, we are aware that players who attempted to claim Daily Login Rewards during the beginning of the month are locked out of the Day 30 and 31 rewards, despite successfully claiming the Orisinium DLC. To make this right, players who logged in to ESO on February 29, March 1, or March 2 will be given the day 30 and day 31 rewards, 3000 Tel Var Stones and 5000 Gold.

• PC players will be granted these currencies during the Update 41 maintenance on March 11.
• Console players will be granted these currencies during the realm reboots on March 20.

This allows us to avoid additional downtime for these grants as well. Players will receive their currencies upon logging into ESO after maintenance.

Thanks for the fix. I just wanted to say again, ZOS really needs to add this type of information in game, so all players can see it and not have to come to forums to find it. Plus, please start publishing patch notes in the help section too.

Stay safe

virtus753

Hotdog_23 wrote: »

ZOS_Kevin wrote: »

.

In addition to the above, we are aware that players who attempted to claim Daily Login Rewards during the beginning of the month are locked out of the Day 30 and 31 rewards, despite successfully claiming the Orisinium DLC. To make this right, players who logged in to ESO on February 29, March 1, or March 2 will be given the day 30 and day 31 rewards, 3000 Tel Var Stones and 5000 Gold.

• PC players will be granted these currencies during the Update 41 maintenance on March 11.
• Console players will be granted these currencies during the realm reboots on March 20.

This allows us to avoid additional downtime for these grants as well. Players will receive their currencies upon logging into ESO after maintenance.

Thanks for the fix. I just wanted to say again, ZOS really needs to add this type of information in game, so all players can see it and not have to come to forums to find it. Plus, please start publishing patch notes in the help section too.

Stay safe

Patch notes have their own section:

https://forums.elderscrollsonline.com/en/categories/patch-notes

Hotdog_23

virtus753 wrote: »

Hotdog_23 wrote: »

ZOS_Kevin wrote: »

.

In addition to the above, we are aware that players who attempted to claim Daily Login Rewards during the beginning of the month are locked out of the Day 30 and 31 rewards, despite successfully claiming the Orisinium DLC. To make this right, players who logged in to ESO on February 29, March 1, or March 2 will be given the day 30 and day 31 rewards, 3000 Tel Var Stones and 5000 Gold.

• PC players will be granted these currencies during the Update 41 maintenance on March 11.
• Console players will be granted these currencies during the realm reboots on March 20.

This allows us to avoid additional downtime for these grants as well. Players will receive their currencies upon logging into ESO after maintenance.

Thanks for the fix. I just wanted to say again, ZOS really needs to add this type of information in game, so all players can see it and not have to come to forums to find it. Plus, please start publishing patch notes in the help section too.

Stay safe

Patch notes have their own section:

https://forums.elderscrollsonline.com/en/categories/patch-notes

I mean in the help section inside the game for console players to see.

Stay safe

redlink1979

Thanks for sorting this out

Blood_again

Thank you for sharing the details of the issue. It sounds like an intriguing detective story.
You guys have a very interesting job!

DragonRacer

Hotdog_23 wrote: »

virtus753 wrote: »

Hotdog_23 wrote: »

ZOS_Kevin wrote: »

.

In addition to the above, we are aware that players who attempted to claim Daily Login Rewards during the beginning of the month are locked out of the Day 30 and 31 rewards, despite successfully claiming the Orisinium DLC. To make this right, players who logged in to ESO on February 29, March 1, or March 2 will be given the day 30 and day 31 rewards, 3000 Tel Var Stones and 5000 Gold.

• PC players will be granted these currencies during the Update 41 maintenance on March 11.
• Console players will be granted these currencies during the realm reboots on March 20.

This allows us to avoid additional downtime for these grants as well. Players will receive their currencies upon logging into ESO after maintenance.

Thanks for the fix. I just wanted to say again, ZOS really needs to add this type of information in game, so all players can see it and not have to come to forums to find it. Plus, please start publishing patch notes in the help section too.

Stay safe

Patch notes have their own section:

https://forums.elderscrollsonline.com/en/categories/patch-notes

I mean in the help section inside the game for console players to see.

Stay safe

Console players can view the forum just as well as PC players.

But I get what you’re saying.

BenTSG

Now this is the commication we need! Thank you very much for the in-depth update Kevin, knowing what was attempted and what went wrong does help understand the case. Also, thank you for the update and choice of action on the missing days.